I realised I had been charged twice for a journey, when I received a bank statement. I contacted, split my fare customer service, Received email reply quickly, Richie was able to resolve the mat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Se mer
Företaget har svarat
Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Se mer
Företaget har svarat
I needed a full refund as my train was cancelled by the operator. My enquiry was answered promptly, efficiently and with courtesy by Richie. I've always used Split My Fare, as they are more reasonab... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktuppgifter
Newcastle, Storbritannien
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to use and simple instructions…
Easy to use and simple instructions explained everything brilliantly. Will definitely use again
14 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Ncik,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Found a fantastic fare price!
Found a fantastic fare price and the directions regarding which train to use and when were great.
5 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Barbara,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the directions helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Didn't get my tickets and the price of…
Didn't get my tickets and the price of the fare from Plymouth to Cardiff was taken out of my account twice, so ended up having to drive which I was trying to avoid.
Big scam
26 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Anthony,
Sorry to hear of the experience you had. We encourage customers to check they have received their tickets ahead of travel, in case for example, they have entered an incorrect email address. If you email me at pete@splitmyfare.co.uk I can look into this issue further for you.
Best wishes,
Pete
Founder - Split My Fare
Competitive price
Competitive price. Reasonably easy to navigate site even for a technophobe. Would happily use again when planning to travel by rail.
2 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Don,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to navigate. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Savings and Great Customer Service!!
Have saved loads using this site. Offers fare options and prices that sometimes don't appear on other fare splitting sites too. Recently had to contact them for a refund due to a cancelled train and their customer service was so quick to get back to me. Can't recommend enough!!
11 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi James,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found our customer service helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Just scammers
Just scammers. Brought an open return by clicking on "open return" option, which was then confirmed by receipt for purchase. Tickets then arrive and they are day return, so had to buy again. Claimed they use the term "open return" for "day return" (but there was no other return option, so clearly total bull, and the whole rest of the rail industry knows the difference), then "our automated system doesn't make mistakes". Horrible to deal with, nasty scamming company that needs to be regulated out of existance. Go elsewhere. EDIT". The reply is just a lie - even the receipt says "Open Return". And the nasty threatening tone tells you all you need to know about this company.
4 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Tom,
As explained to you by email, Open Returns include all return tickets with flexibility which includes Day Returns. Trainline and every other ticket retailer also sells Open Returns as such, so it is not true that the rest of the rail industry is different. You selected a Day Return which was clearly shown to you on the results page. We would advise you to be very careful about statements that are clearly defamatory and libel.
Best wishes,
Pete
Founder -
Very easy to do and saved me around 45…
Very easy to do and saved me around 45 pounds on a return journey compared to main sites. Will use again for sure
1 maj 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Rob,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Svar från Split My Fare
Hi Katharine,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Refund exception - needs met
I encountered a problem visiting a relative in hospital and although the option didn't exactly match those on the website for claiming a refund with flexible tickets - one email to you and I was provided with the mechanisms to allow me to receive my refund.
13 maj 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks for your feedback.
We are sorry to hear that your relative was ill in hospital and hope they are better now.
I am glad to hear that you rate us so highly and found our refund process easy.
We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Everything went smoothly and I saved money …
Everything went smoothly and I saved quite a lot on my train fare. Would use splitmyfare again. Why pay extra when you can save .
17 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mark,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and everything went smoothly. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
The site was easy to use
The site was easy to use, and gave cheaper tickets than on some other sites.
18 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Diana,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great website
Great website to use saved me money on train fare recently will definitely use again
17 maj 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Sally Ann,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy to use and always the cheapest
I have been using Split my Fare for nearly 18 months for my weekly commute to Manchester Picaddily.
Always the cheapest and app is very easy to use
25 maj 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Natalie,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Split My Fare cuts through the vagaries…
Split My Fare cuts through the vagaries of buying train tickets and finds fair and cheaper fares. They show the savings on offer and do not charge for purchasing tickets from them.
29 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Hooshang,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found cheaper fares with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
definitely saved me some money
25 februari 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Plamen,
Thanks for your feedback.
We are glad to hear that you rate our service so highly. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Svar från Split My Fare
Hi Liz,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Not using the service again
Not using the service again as they will not let you change a return journey.
22 maj 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Susan,
I'm sorry to hear that you were not happy with your experience of using our service. We do allow changes of return journeys, if the outbound and inbound stations are the same.
Best wishes,
Pete
Founder - Split My Fare
Svar från Split My Fare
Hi Loreley,
Thanks for your feedback.
We are glad to hear that you rate our service so highly. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Missed my connection as the train was…
Missed my connection as the train was late causing loads of issues. I would look at the time between connections carefully
10 maj 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Natalie,
We are sorry to hear that your train was delayed.
We are a train ticket retailer and not a train company and so can do nothing about this. You should be able to claim compensation from the train company with Delay Repay.
Best wishes,
Pete Walls
Founder - Split My Fare
The website is easy to navigate
The website is easy to navigate. The price of the tickets is competitive.
1 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear you rate our website so highly and find it easy to navigate. We look forward to saving you money on your train travel again soon.
Best wishes,
Pete
Founder - Split My Fare
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