I realised I had been charged twice for a journey, when I received a bank statement. I contacted, split my fare customer service, Received email reply quickly, Richie was able to resolve the mat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Se mer
Företaget har svarat
Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Se mer
Företaget har svarat
I needed a full refund as my train was cancelled by the operator. My enquiry was answered promptly, efficiently and with courtesy by Richie. I've always used Split My Fare, as they are more reasonab... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktuppgifter
Newcastle, Storbritannien
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Split My Fare
Hi Michael,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
You'd be mad not to try
Use them all the time. They have saved me hundreds of pounds on rail fares across the country.
3 mars 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Kenneth,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have made big savings with us.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
My flights to the UK got cancelled due…
My flights to the UK got cancelled due to bad weather here in the Falkland Islands. I found no way to obtain any kind of a refund for the ticket i had purchased.
22 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Andrew,
Thanks for your feedback.
We're sorry to hear that your flights were cancelled. If your train tickets were advance tickets then they would be non-refundable but you could book replacement tickets and then apply for a refund on the original tickets. If your tickets were refundable flexible tickets then you could apply for a refund.
Can you please send me more information at pete@splitmyfare.co.uk?
Best wishes,
Pete
Founder - Split My Fare
Cheaper train fares
Cheaper train fares - what's not to like? Very happy.
4 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Amber,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have found cheaper train fares with us.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
The thing that made it great was the… it was cheaper than everywhere else
The thing that made it great was the fact that it was cheaper than everywhere else, and the detailed emails you receive are really helpful.
25 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Sameer,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and appreciate the detailed itinerary.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Cheap and easy to use fab way to book…
Cheap and easy to use fab way to book train tickets
10 mars 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Katharine,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
A nervous passenger and now a happy customer
I have not travelled by train many times in my life and when I have done so in the past I did not have to sort out the tickets.
So, it was with trepidation that I tried to work out timings (as I had to change via the tube once) and Idid find it quite confusing.
However, when I found your site, your computer did it all for me and worked out the whole journey as well as telling me how long I had before I needed to catch the tube and the next train
It was all fairly simple. Lots of tickets but that means you get a good price. I managed to book seats for the longest journey, which worked well.
So, all in all a very happy customer and will definitely use you again.
Thanks
7 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Sarah,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and found the process simple.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Split My Fare.............
Really Efficient & Reliable Website
Money Saving On Travel.
GrrrrrrrrrrrrrrrrrreaT!!!!!!!!!!!!!!!!!!!!!!!!!!
24 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find the website to be efficient and reliable.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Easy to use and good value.
The site was easy to use and yielded good savings. The resulting email detailed the itinerary clearly. I haven't yet made the journey but look forward to pleasant travel.
21 mars 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Malcolm,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Really good experience
Really good experience, much cheaper than purchasing through a mainstream provider. Kept me informed of any changes and replied very promptly (on a Sunday) when i made an enquiry.
17 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and found cheaper tickets with us.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Visiting friends has been so affordable…
Visiting friends has been so affordable with Split my fare. The ticket is in my virtual wallet so don't have to worry about lost tickets. Just great experience.
10 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and that we made your travel more affordable.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Dreadful experience booking tickets
Dreadful experience booking tickets. Booked for 2 adults with 1 senior railcard. It was only on checking my email after my work shift I realised the booking had discounted for 2 senior railcards! I rebooked but then couldn't get a refund for the incorrect tickets, due to booking 2 journeys and not 1??? Will definitely not use again. Really ridiculous refund policy and such a negative reply from customer service. Be aware when booking through here, as apparently you only have a 1 hour time frame to claim any refund etc. which didn't help me as I booked at 1.49 am. Customer service really of no help whatsoever and no consideration taken into account for the initial error. Please be careful when booking via this company, very good at taking money, but definitely do not like giving refunds!
19 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi A Smith,
The website clearly states to make sure that all passengers are covered when you select a Railcard.
We have to follow a strict audit process as set out by National Rail and the Train Operating Companies, hence journeys for the refund of replacement tickets have to match completely.
It is not the case that there is a 1 hour time frame to claim any refund, there is a 1 hour time frame to claim a fee-free refund, when the customer has made an error in their booking, this is the consideration for the initial error.
We follow the Terms and Conditions agreed to and the refund process set out by National Rail and the Rail Companies.
Best wishes,
Pete
Founder - Split My Fare
Absolute thieves
Warning! If you use Split My Fare don’t cancel or change your ticket. You get charged £5 for doing so. If you buy a replacement ticket that’s cheaper than the one you’re cancelling, they give you the money back for the cheaper ticket minus £5. I’m amazed they’re allowed to get away with this thievery. I will never use them again.
19 april 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Rob,
Thanks for your feedback.
The £5 admin fee is to cover charges that are incurred to us by processing refunds. This is stated in the terms and conditions you agreed to, which also state the the lower price of the original and replacement ticket will be refunded.
Best wishes,
Pete
Founder - Split My Fare
Good deal thanks but I need to read emails more carefully
Well it was a good deal so thanks.
You also sent emails with all the details.
But I failed to carefully read the emails so I referred to just one of them, and mixed up where I was supposed to change with how the fare was split up.
It didn't matter in the end, and I appreciate it is my fault, but I am just giving you some feedback; that perhaps on the email that refers to how the fare has been split it could clearly state that this is not the changes. Or maybe I should just read the emails a bit more carefully... anyway thanks guys
28 februari 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks for the feedback.
I understand what you mean, that if you only read the email with the e-Tickets and not the confirmation email which has a full itinerary of where to change, it may be confusing. We haven't had a customer report this issue before but we take your feedback on board and will look into this.
Best wishes,
Pete
Founder - Split My Fare
Thought I’d be saving by booking early…
Thought I’d be saving by booking early but I’ll be going back to Trainline. This was way more expensive and more complicated than it needed to be.
27 mars 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks for your feedback. We don't guarantee to make savings on every search, but we do find savings for almost 50% of customers. Longer journeys are more likely to make bigger savings. We are sorry to hear that you found the experience complicated, many of our positive reviews report that it is easy to use. If you can provide more information to me by email (pete@splitmyfare.co.uk) as to why you found it complicated, I would love to hear from you.
Best wishes,
Pete
Founder - Split My Fare
Can't fault them
I always buy train tickets from here and have been completely satisfied. I've contacted support a couple of times when I had a question about changing my booking and another time when I accidentally booked duplicate tickets for a journey. Both times I received a really fast response and a resolution to the issue. Not to mention I've saved a lot of money by buying split tickets!
26 mars 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Daisy,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have found our customer service very e
helpful.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Great service
Great service, easy to navigate site and ..great savings ! Many thanks, Gabriela
17 mars 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Gabriella,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to navigate.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Brilliant
Brilliant, easy to use. Some examples of amazing deals available would be fun. It might inspire some adventures.
1 mars 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Gwyn,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Great Site
Easy service and couldn’t beat the price anywhere, highly recommend you use Split My Fare.
21 februari 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mr Fisher,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and would recommend us.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Excellent site for train tickets saved…
Excellent site for train tickets saved over half price will definitely this site before any other site for quotes first
18 februari 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Gaynor,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have found big savings.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.