I realised I had been charged twice for a journey, when I received a bank statement. I contacted, split my fare customer service, Received email reply quickly, Richie was able to resolve the mat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Se mer
Företaget har svarat
Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Se mer
Företaget har svarat
I needed a full refund as my train was cancelled by the operator. My enquiry was answered promptly, efficiently and with courtesy by Richie. I've always used Split My Fare, as they are more reasonab... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktuppgifter
Newcastle, Storbritannien
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Terrible customer service, awful to deal with
Train got cancelled and Split my fare and the operator just pushed me back and forward between each other, but Split my fare were much worse to deal with. Avoided answering any questions I asked, took over a week and still didn't get sorted out . If anything goes wrong with your journey they hope to delay you until you go away, it's not worth the hassle.
27 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Luke,
I am sorry to hear that you were not happy with your experience.
We have to abide by strict refund rules set out by National Rail and the operators, as such we cannot provide a refund for a cancellation if any of the tickets have been used, the operator has to issue this.
Best wishes,
Pete
Founder - Split My Fare
reliable and the best prices
Split my fare are reliable and their customer service is great.
2 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Sarah,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found our customer service team helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent service
Excellent service. I had to cancel my trip due to my daughter breaking her foot and I needed to cafe for her. Speedy service and admin fees were reasonable.
1 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Graham,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the refund process easy. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Seat reservations
Tickets are cheaper than on other sites, however occasionally the seats change during the journey, which isn’t always practical.
17 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Gemma,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the tickets to be cheaper with us. We try to ensure there are no seat changes when a customer's ticket changes but unfortunately with some operators, their seat reservation systems make this very difficult.
We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great service
Had 2 journeys cancelled. Full refund sorted within 24 hours. Great service.
27 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Martin,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to get a refund. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Richie was super helpful and very quick…
Richie was super helpful and very quick with sorting out my issue! Thank you so much.
26 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Abbie,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found Richie to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great experience with split my fare
Great experience with split my fare, communication via emails was very quick and very helpful, I had to cancel my return journey, and the refund was done in no time. Excellent service, thankyou.
24 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Sue,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the communication from our customer service team and the refund process to be quick. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service
After I booked my ticket to Devon I saw that there was going to lots of disruptions on the route which would mean more changes including a bus too. Due to medical issues I knew this was not something I could manage and had to cancel my ticket. I am not particularly great with internet correspondence but Richie replied to my email in a very short space of time and has being nothing but excellent with helping me cancel and organise a refund. The relief his help gave me was wonderful. I felt I was a valued customer even though I couldn’t travel, I would not hesitate to recommend to friends to use them. Richie is a real asset to the company. Pamela Smee
25 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Pamela,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to get a refund and Richie to be helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
A great site
A great site, more and more it is becoming impossible to book tickets on main stream sites and use a concessionary pass to reduce the fare. Split my Fare does give this facility and breaks the journey at the border of (West Yorkshire) in my case to acheive the lowest fare available.
12 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mr A Wadsworth,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent web site and easy to navigate…
Excellent web site and easy to navigate around.
Saved a fortune on tickets.
Very happy camper
Would highly recommend
21 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Tony,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to navigate. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Very easy to get tickets
Site easy to navigate. Small savings on price too Crewe to Glasgow and Dover to Whitchurch .
31 maj 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Don,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to navigate. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
You show trains that only have best fare finderone…
You show trains that only have one change both trips return. Trainline only shows 1 change going and ALWAYS 2 changes back. Also cheaper which is a bonus
16 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi C Williamson,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found journeys with fewer and cheaper trains with us . We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy to get best times for best splits.
Easy to get best times for best splits.
Easy downloading of e-tickets
25 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Ian,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Yes nice experience and works out…
Yes nice experience and works out cheaper generally, but next time I would have them sent to my phone its easier and more practical!!!
12 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Brian,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and had a nice experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Clever idea
Clever idea, very easy to use and clear savings to be had. Thoroughly recommended.
30 maj 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi William,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Trip to London
Split fare gave me the best fare. It was easy to book. Travel went according to plan. I would book again with splif fare.
15 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Sally,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to book. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great website and service
First time I have used the Split My Fare web site but everything was easy to understand.
Booking and paying for the train journeys was straight forward.
After the payment was received, the tickets were sent via email.
No problems encountered.
1 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Stephen,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to understand. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Cheap Rail Tickets from Split My Fare
Split My Fare, always come out cheaper than using other Rail Services.
Easy to use.
Have the choice of ETickets or collect from your station, which I prefer.
What’s not to like ☺️
2 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Denise,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Absolutely no problem with this…
Absolutely no problem with this ticketing app.would definitely use again.
24 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Barry,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and would use it again. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy to use and simple instructions…
Easy to use and simple instructions explained everything brilliantly. Will definitely use again
14 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Ncik,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.