I realised I had been charged twice for a journey, when I received a bank statement. I contacted, split my fare customer service, Received email reply quickly, Richie was able to resolve the mat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Se mer
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Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Se mer
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I needed a full refund as my train was cancelled by the operator. My enquiry was answered promptly, efficiently and with courtesy by Richie. I've always used Split My Fare, as they are more reasonab... Se mer
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Företagsinformation
Skrivet av företaget
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktuppgifter
Newcastle, Storbritannien
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Cancelled tickets without consent
My train from London to Glasgow was cancelled on Monday evening due to Storm Floris. I emailed asking splitmyfare if I could use my ticket on another train. I then saw the train company had published guidance that tickets would be valid all day on Tuesday and planned to travel then. When I woke up in the morning splitmyfare had cancelled my ticket without me asking and without my consent. When I explained to them that I now didn’t have a valid ticket for travel they said they had ‘assumed’ that I had found another journey (even though all trains had been cancelled) and basically told me I had to book a new ticket (which was 4 times the price of my original advanced ticket). They are now ignoring my emails. I have been using the company for years and have always received good customer service so I am very disappointed. They have lost a customer for sure.
5 augusti 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Rebecca,
As per the email I have sent you, we sincerely apologise for the mistake that was made, and have offered to cover the cost of a new ticket, if you had to purchase one.
The guidance that customers could still travel the following day was very recent, so our customer service team were not yet up to date with this. Typically if trains are cancelled and the departure time has passed then the only solution is to refund the tickets, but we are sorry that this was incorrect in this case.
Best wishes,
Pete
Founder - Split My Fare
I can’t recommend the team at split my…
I can’t recommend the team at split my fare any more highly. After booking our trains one of our party had an accident and we had to cancel the visit. split my fare asked for proof of injury which we quickly sent across and the tickets were instantly refunded. Such a helpful team with great processes
7 augusti 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Miss Gaunt,
Thanks so much for your feedback.
We are sorry to hear that one of your party had an accident. We're glad to hear that you appreciated how helpful our team was. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer service from Richie.
Excellent customer service from Richie.
Prompt reply and sorted my query / refund as I expected very quickly without any hassle or too many questions.
Thank you Richie and Split My Fare.
Abdul
7 augusti 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Abdul,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the customer service from Richie very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
excellent
Richie from customer care was excellent and very helpful, advised and guided me through the refund process and made it very easy. Thank you!
6 augusti 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Ian,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the customer service from Richie very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy Money saving on train tickets and…
Easy Money saving on train tickets and great customer service team.
5 augusti 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Adam,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found our customer service team helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Cheaper than elsewhere and easy
Really easy to book tickets, always seems to find faster and cheaper roots than other platforms. Really easy to change advanced singles for a refund if booking the same journey at a different time. Great that they now send you calendar invites as well.
5 augusti 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Emma,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the cheapest tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service
I have used split my fare for a few years now and have saved an unbelievable amount of money on train fares. I recently had cause to deal with their customer service department, which I found to be the best I have ever had to deal with. All replies were sent to me within 24 hours, and I dealt with the same person throughout the process. They sorted my query without any hassle, and I would thoroughly recommend them.
1 augusti 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi David,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found our customer service team very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Amazing service
Amazing service. Customer service responded quickly(Richie).
Thank you
30 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Lilian,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found Richie to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
On line booking and journeys good.
My daughter in law booked my tickets.
Tickets printed Bournemouth station.
Journeys were good. I had enough time to change trains.
18 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mrs Smith,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and that your journeys went smoothly. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer support
Richie at customer support was very helpful, and resolved my issues with care and professionalism.
25 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi ,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found Richie to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
On a £25 normal off peak fare
On a £25 normal off peak fare, SMF got 7 for me at £16.75 each, saving me a total of over £50. Brilliant, well done SMF
21 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Jeff,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the cheapest tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
It was quick and easy
It was quick and easy, plus it saved me doing it myself
3 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Adele,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the process quick and easy. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I split my fare from Cornwall to…
I split my fare from Cornwall to Glasgow. All times and changes where well set out. I had three changes with no complications. Change over time in Birmingham was a bit neat but after a sprint made it.
10 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Elizableth,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the itinerary easy to follow. We used the recommended changeover time for each station as a minimum; however, you can also increase the changeover time if desired when searching using advanced options. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Much cheaper than Trainline
Trainline was £360, National Rail £234. Split My Fare for the same return journey, same trains was £80. Far better value.
25 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Vannor,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the cheapest tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Svar från Split My Fare
Hi David,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the App easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great route suggestion
I saved money for sure.
Also, there was an excellent alternative journey or route suggested, which I don't think I would have been informed of normally.
27 juni 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Shirley,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service and found cheaper travel with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Exceptional customer service
Exceptional customer service, which is also super fast. A big thank you to Richie, one of the team who kindly replied to me and helped sort out a refund for a journey that got cancelled. I have never received replies so fast, but they were also friendly and personal replies - not templates! Other companies could learn a lot from this! Thank you! Would definitely recommend.
16 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Richard,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service, which we provide ourselves on. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Any business that is doing more for…
Any business that is doing more for consumers battling extortionate train travel in the UK is a good business. Great customer service, that surpasses the train operators turn around times. Well done Split My Fare. Solid business. I will be returning.
16 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Ollie,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service, which we provide ourselves on. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I hadn't received an email confirmation…
I hadn't received an email confirmation for my recent purchase, so emailed Split My Fare in a slight panic. Within minutes, they replied asking for further information (I had assumed it was an automated response). Replying back with all the required information, I received another email saying that they had found my booking. It had bounced due to me giving an incorrect email address. Tickets were resent without hesitation. All done quickly and efficiently. I've always been a fan of Split My Fare. This has galvanised it further! Thank you, Richie for your efforts.
10 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks so much for your feedback, we are pleased to hear that you value our service so highly. We pride ourselves on providing fast and efficient customer service and we are pleased to hear that this is the experience that you had.
We look forward to helping you save money on your train tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Misleading Ticket Restrictions – No Accountability When Things Go Wrong
I booked split tickets through Split My Fare for a journey from Lancing to Oxford, following their itinerary exactly. Despite this, a ticket inspector deemed one leg of my journey invalid and I was issued a penalty fare. I appealed to Split My Fare, expecting support or at least an explanation. Instead, I was met with technical justifications about fare logic and restrictions that ignored the real-world impact of following their advice.
Even after Transport Focus intervened and highlighted how misleading the itinerary was, Split My Fare still refused to offer even a goodwill refund. It’s disappointing that a company built on helping passengers save money offers no help when their guidance leads to fines.
Be very cautious using this service – if something goes wrong, they will not take responsibility. You're on your own.
4 juli 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mr Constantini,
Thanks for your feedback.
All tickets we sell are valid, if there are any issues with validity this will be either due to an error with the operator or their staff, and you can claim compensation from them as such.
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