Sovereign Cruise Club is our first choice for our bookings. Calls are answered quickly by knowledgeable, efficient and friendly staff. Once the booking has been completed, within a few days the promis... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Booked our Cunard cruise with a really helpful and thoughtful guy on the Thursday.On the weekend had an I.T.query about entering information on the Cunard website.Rang Sovereign and asked a very thou... Se mer
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I find Sovereign to be an incredibly helpful and courteous company to book my cruises through. They have many shipping lines to offer, something for everyone. I would highly recommend this company,... Se mer
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The attitude attention of the young lady who dealt with our enquiry called Poppy. Also liked the telephone being answered quickly without having to press options buttons
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Företagsinformation
Skrivet av företaget
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Kontaktuppgifter
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Storbritannien
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Utmärkt
969 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Rapid response to my phone call,Skye…
Rapid response to my phone call,Skye was attentive and helpful,Sovereign Cruise company always delivers!
14 september 2026
Svar från The Sovereign Cruise Club
Dear Jean Heap,
Thank you so much for your recent 5-star review.
We are pleased to hear that your call was answered promptly and that Skye was attentive and helpful throughout. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Professional & friendly
21 september 2026
Svar från The Sovereign Cruise Club
Dear Howard Bell,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team to be both professional and friendly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Knowledge and details of the special…
Knowledge and details of the special offer we wanted to book.
18 september 2026
Svar från The Sovereign Cruise Club
Dear Lorraine,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team was able to provide the knowledge and information you needed about your chosen cruise.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Good service!
I appreciated not having a long wait on the phone. The agent was polite, knowledgeable and helpful and gave me confidence to proceed with the booking. The follow on emails have been helpful too.
11 september 2026
Svar från The Sovereign Cruise Club
Dear Barbara,
Thank you so much for your recent 5-star review.
We are delighted to hear that your call was answered promptly and that our team were polite, knowledgeable and helpful throughout the booking process. It is great to know they gave you the confidence to proceed with your booking and that the follow-up emails have also been useful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Svar från The Sovereign Cruise Club
Dear Robert Burgon,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team friendly, helpful and successful in arranging your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The young lady was very helpful and…
The young lady was very helpful and gave suggestions and guidance to complete the booking
17 september 2026
Svar från The Sovereign Cruise Club
Dear Michael Leonard,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team were helpful and provided useful suggestions and guidance throughout your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Svar från The Sovereign Cruise Club
Dear Mrs Maria Sharp,
Thank you so much for your recent 5-star review.
We are delighted to hear that you were pleased with our offers and fast customer service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Brilliant company
Brilliant company, they actually have real people to answer the phone and deal with customers. This is why I always use them. Very polite and efficient, 5 stars is not enough.
17 september 2026
Svar från The Sovereign Cruise Club
Dear Mr Jeffrey Lawrence,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you value speaking directly with our team and have always found our service polite and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Did not have long to wait on telephone…
Did not have long to wait on telephone to speak to someone. The person was very helpful and quick in booking our holiday and all the information we needed to book the cruise
17 september 2026
Svar från The Sovereign Cruise Club
Dear Margaret,
Thank you so much for your recent 5-star review.
We are delighted to hear that you were connected quickly and found our team helpful and efficient throughout the booking process. It is great to know you received all the information you needed to book your cruise with confidence.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Sovereign Customer Service
Booked onto the P&O Britannia to cruise Norwegian Fjords, but haven't actually been yet, but looking forward to it very much. I just wanted to put a review in on the quality of service we received from Martin of Sovereign Cruises when going through the booking and information process. He could not have been more helpful and informative and provided a first rate customer service. Thank you Martin.
12 september 2026
Omdöme utan inbjudan
Svar från The Sovereign Cruise Club
Dear Patricia,
Thank you so much for your recent 5-star review.
We are pleased to hear that Martin provided such helpful, informative and first-rate service throughout your booking process. We will be sure to pass on your kind comments to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service from Sovereign
The lovely Kim made booking an absolute pleasure, she was extremely helpful & answered all questions promptly. I wouldn,t hesitate to book through Sovereign Cruise Club again.
7 september 2026
Svar från The Sovereign Cruise Club
Dear Carolyn Andrews,
Thank you so much for your recent 5-star review.
We are delighted to hear that Kim made your booking such a pleasure and was so helpful in answering all your questions. We will be sure to pass on your kind feedback to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful
Very helpful, understood our requirements and quick booking process. Good price too.
15 september 2026
Svar från The Sovereign Cruise Club
Dear Lesley Collins,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team understood your requirements and made the booking process quick and easy. It is also great to know you were pleased with the price.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
They did everything we asked for and…
They did everything we asked for and confirmation documents arrived before we expected them
15 september 2026
Svar från The Sovereign Cruise Club
Dear John,
Thank you so much for your recent 5-star review.
We are thrilled to hear that our team were able to arrange everything you requested and that your confirmation documents arrived sooner than expected.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very Satisfied Clients
We made our arrangements complicated by twice cancelling previously booked cruises.
Both customer services (Siobhan) and Sales (Megan and Skye) did all the necessary things to make things happen precisely as we wished. We are satisfied clients!
15 september 2026
Svar från The Sovereign Cruise Club
Dear Desmond O,
Thank you so much for your recent 5-star review.
We are delighted to hear that Siobhan, Megan and Skye were able to assist with your booking changes and ensure everything was arranged exactly as you wished. We know that plans can sometimes change and we are pleased our team could make the process as smooth as possible. We will be sure to pass on your kind comments to them.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always good customer service and…
Always good customer service and knowing that the personnel are office based to me is very important. Have dealt with Sovereign for many years and will continue to do so as they have always dealt with things efficiently and courteously.
14 september 2026
Svar från The Sovereign Cruise Club
Dear Susan N,
Thank you so much for your recent 5-star review.
We are delighted to hear that you value our office-based team and the personal service they provide. It is great to know that our efficient and courteous approach has kept you returning to Sovereign.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Phones answered quickly
Phones answered quickly, very helpful, friendly and professional on
14 september 2026
Svar från The Sovereign Cruise Club
Dear Michael Harvey,
Thank you so much for your recent 5-star review.
We are thrilled to hear that your call was answered quickly and that you found our team helpful, friendly and professional.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
telephone answered within a few rings…
telephone answered within a few rings by Skye, price matched to lower quote, follow up queries answered by Mya including assisting completion of medical form. Excellent service.
2 september 2026
Svar från The Sovereign Cruise Club
Dear Keith Burrows,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye was able to assist you promptly and secure a price match, and that Mya was on hand to answer your follow-up queries and help with your medical form. We will be sure to pass on your kind feedback to both of them.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I spoke with Cleo
I spoke with Cleo, referenced the cruise I was interested in, She kindly went through all the necessary details. I booked, all very professional. A credit to the company .
14 september 2026
Svar från The Sovereign Cruise Club
Dear Ms Gail Atkinson,
Thank you so much for your recent 5-star review.
We are pleased to hear that Cleo provided a professional and informative service, taking the time to go through all the details of your chosen cruise. We will be sure to pass on your kind comments to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Yet again we booked another cruise with…
Yet again we booked another cruise with sovereign good deals always checking the news papers,many thanks sovereign keep up the good work,👍
7 september 2026
Svar från The Sovereign Cruise Club
Dear Vincent Edwards,
Thank you so much for your recent 5-star review.
We are delighted to hear that you have booked another cruise with us and that you continue to find great prices through Sovereign.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
This is going to be our first cruise
This is going to be our first cruise, JoeHallet guided me though the booking process with clear. Information he was extremely pleasant and answered all my questions. Thankyou Joe
7 september 2026
Svar från The Sovereign Cruise Club
Dear Mrs Sheila Bradley,
Thank you so much for your recent 5-star review.
We are delighted to hear that Joe was able to guide you through your first cruise booking with clear information and answer all your questions. We will be sure to pass on your kind comments to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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