Needed to change dates of insurance due to flight changes, called no long wait,uk customer service, Hayley waa very helpful , simple to do. Insurance for holiday next year so can't comment on claims... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I tried to obtain some travel insurance through the online website, but when attempting to enter my responses to questions on the form, the system kept moving me back to the previous page. I then ca... Se mer
Value for money company for Travel Insurance. I would have given 5 star if Policy Schedule had shown declared medical conditions in it so that the customer could check and make sure that all relevant... Se mer
Really happy with Southdowns so far. I compared quite a few travel insurance options and they offered really good cover at the best price, which made the decision easy. Everything was straightforward... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk. We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group. Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.
Kontaktuppgifter
77-79 High Street, BN44 3RE, Steyning
- 01903 255659
- jane.bason@southdownsinsurance.co.uk
- southdownsinsurance.co.uk
4,4
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Cheaper insurance cover with underlying…
Cheaper insurance cover with underlying health history, easy to do and covered straight away.
31 januari 2026
Great customer service
Great customer service, Southdown are very reasonable with there prices, im happy with them, they helped me when I had to claim whilst I was abroad, helped me step by step. I recommend southdown and I will continue being a customer. Thanx again southdown.
19 januari 2026
Really easy to sort a new policy this…
Really easy to sort a new policy this is my second year great prices and straight forward I would reccomend to anyone to try southdown before other company's. Thankyou for another years policy.
28 januari 2026
Great experience and fantastic customer…
Great experience and fantastic customer service! Very pleased, I've been using their services for 3 years now!
28 januari 2026
Excellent service prices increased but…
Excellent service prices increased but probably the market
21 januari 2026
Very helpful and patient
Very helpful and patient, sorted out my policy changes and renewal no fuss
20 januari 2026
Easy site clear directions to follow…
Easy site clear directions to follow used previously and will continue to do in future
13 december 2025
Really helpful advisor who took me…
Really helpful advisor who took me through a complex upgrade to my insurance needed for medical conditions in a helpful way that made it easy and felt supportive. Identified the best deal possible for the level of cover I was seeking.
13 januari 2026
Been with the company now for a few…
Been with the company now for a few years and always easy to talk to and get fair quote. Fingers crossed as of yet not needed to make a claim and that's the real deal to how they operate but I'm confident and hopeful with the way they communicate they will handle themselves honestly.
13 januari 2026
Feels like a scam
My daughter got ill whilst on our holiday - we did everything asked for by the insurance company- receipts from the hospital, Dr notes, receipts of medicines, they asked for proof that we were actually where we said we were - we supplies all boardingpasses and tickets, then they asked for NHS records - the records on the NHS app is not enough- they requested full medical history which proved difficult as my daughter is at Uni and have changed Dr.. in the end we gave up - it feels like a scam - this was a completely legitimate claim, we wasted time calling them, emailing all the documents but the insurance company it to complicated with the full medical history being so difficult to get.
If you want to feel like you are safely insured when on holiday - stay away from this company.
22 januari 2025
Omdöme utan inbjudan
Svar från Southdownsinsurance
Dear Customer,
We are very sorry to learn of your experience and appreciate the time you have taken to provide your feedback.
Your feedback is very valuable to both Southdowns and AXA Partners and will be used to help improve our service and product to ensure we can continue to meet the high standard we strive to deliver.
If you have not registered a complaint and would like to discuss your concerns in further detail, please do use the below contact methods in order to speak with the relevant Complaints Team.
Email: claimcomplaints@axa-travel-insurance.com
Phone: 01737 815227
Once again, we thank you for sharing your feedback.
Kind Regards Southdowns/AXA Partners
Annual renewal
Very helpful phone call for annual renewal with a really pleasant adviser. Premium was much cheaper than I expected
12 januari 2026
Easy to arrange and reasonably priced travel insurance.
I've used Southdowns Insurance several times over the past few years, and they always provide no- nonsense, easily arranged travel insurance at a good price. Highly recommended.
10 november 2025
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