The order took almost three weeks to ship out. A size medium fits more like a small or even an extra small. The shirts are very thin and some seem crooked. They will not provide a shipping label to re... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hi there, my name is Geneva Moore-Comer. I placed an order for some shirts on Monday, August 24th, and I’ve been waiting for about two days for my clothes to ship. However, the tracking page still sho... Se mer
Företaget har svarat
Hi my name is Jacob brown and I ordered some stuff from this website and I be wanting for about 6 days since I order my clothes but the thing still says awaiting shipment and I really need those cloth... Se mer
Företaget har svarat
Ordered two weeks ago and still haven’t received any update of my package. Says awaiting shipment, but its been over the expected delivery date. I would rather have refund than waiting any longer.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Kontaktuppgifter
2,5
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DO NOT ORDER FROM HERE !!
i ordered back to school clothes and didn’t receive anything and it’s been weeks , if i could get this app banned i would , i spent $100 of my money , as a kid it is hard to make your own money so i don’t appreciate this at all / this is the day after i wrote the review , they sent shirts after i wrote this so i feel like they only sent them bc of the reviews , other than the poor delivery the shirts are good quality and i like the way they look
23 juli 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Alyssa Hunt,
I’m really sorry for the frustration and delay you’ve experienced. We completely understand how disappointing it can be to wait, especially when you’ve worked hard for your money. We genuinely apologize for the shipping delays and communication issues.
I’m glad to hear that you’re happy with the quality of the shirts, but I completely understand that this doesn’t make up for the overall experience. We’re taking your feedback seriously and working hard to improve our processes to avoid this in the future.Please reach out to us directly at Support@sopula.com with any remaining concerns, and we’ll do everything we can to make things right for you. Thank you for your patience.
Kind regards
I’m beginning to worry that I may have…
I’m beginning to worry that I may have been scammed. On August 4, 2025, I placed an order totaling $252.80 for my son’s first day of school. To this day, I still haven’t received a confirmation email—something I find very concerning. Normally, I wouldn’t have ordered from a site with so many negative reviews, but the glowing 5-star ratings persuaded me (marketing at its finest). I decided to trust my son’s choice and placed the order for him.
Since then, I’ve reached out to customer service multiple times but have received no response. Today marks 11 days—9 business days—since I placed my order, and I still have no confirmation or update regarding Order ID: ZMI37566.
15 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Hello Nas Hill,
I’m truly sorry to hear about your experience, and I completely understand your concern. This is definitely not the service we strive to provide, and we deeply regret the delay and lack of communication Due to a temporary overload in our warehouse, there has been a slight delay in processing and dispatching your shipment. Please rest assured that your order is fully prepared and will be shipped as soon as possible.
We understand how frustrating this situation can be, and we truly appreciate your patience and understanding. I will personally escalate this to our support team right away to get you the confirmation and tracking information you need.If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
Kind regards
Svar från Sopula
Dear Noah Tindle,
Hi there, I’m really sorry to hear that your order hasn’t arrived yet and that you're feeling frustrated. We absolutely understand how important it is, especially with school starting soon. Let me look into this for you right away and get you an update on your tracking information. We truly appreciate your patience and will do everything we can to resolve this as quickly as possible.
My daughter order a shirt and it was a…
My daughter order a shirt and it was a cheap shirt and it look like they spray painted the design on it don’t buy from them
2 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Takeila Jackson,
Hi, I'm really sorry to hear that you were dissatisfied with your order. This is definitely not the experience we aim to provide. We take quality very seriously and would love the opportunity to make this right for you. Could you please reach out to our customer service team with your order details so we can assist you further and resolve this issue? Thank you for sharing your feedback.
Kind regards
Slow order delivery and customer service is lacking
I ordered 4 shirts totaling around $172. I placed the order on 7/31 and another order on 8/2. Three of the shirts were custom Tshirts for my wife's birthday weekend. I placed the order in enough time to receive them for her birthday (8/16) per the website processing (1-3 bus. Days) and shipping (8-10 bus. Days). Here we are at 8/14 and the orders still sat "Awaiting Shipment". I contacted Customer Service and they told me that all orders required "Production Time", which isn't detailed on the website at all. I have been watching the orders since 8/4 and they have said "Awaiting Shipment" since that time. Customer Service didn't even offer to try and expedite it.
14 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Lance,
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Kind regards
Worst clothing site ever
Worst clothing site ever. I placed my order on the 17th of july, it is currently august 11 almost a month since my order was placed. And when i go back to the sopula website to check on my order, It tells me its been shipped. shipped where ??!! Im not sure if this is some kind of BS joke you guys are playing but you need to fix this. Im trying to request a refund but I have to wait 90 days ??!! 90 days for what ?? nobody is going to remember to request a refund 90 days later. Im gonna need a REFUND ! my order still hasnt arrived.
details of my order: Saints' Workbook Son Of God Vintage Graphic Cotton T-shirt x1
Color: Black
size 3x
order id: ISQ53836
7 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Dear jun jun,
We appreciate your feedback and sincerely apologize for your unpleasant shopping experience.
Regarding your order, could you provide your order number and any other relevant details so I can investigate this matter immediately? Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
I ordered a few days ago
I ordered a few days ago, and didn’t receive a confirmation email which is weird. Usually when you purchase something you at least get a confirmation email. I have no idea what my order number is or if it’s a been shipped. I was gonna order my son some clothes but after this experience and reading the reviews, I’ve changed my mind.
8 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Janaya Butts,
Thank you for sharing your feedback. We apologize for the inconvenience this may have caused you. We fully understand your confusion regarding the missing order confirmation.
Typically, all orders are automatically sent a confirmation email upon completion, but sometimes, due to system or email transmission delays, you may not receive this email in time. To help you resolve your issue as quickly as possible, please provide the following order information (such as the email address and name used when placing the order). We will promptly review your order details and confirm its status.We value every customer comment and will carefully consider your feedback as we continue to optimize our service processes.
Thank you again for your feedback and we look forward to serving you again.
Warm regards
i have place an order over 10days now…
i have place an order over 10days now and still awaiting it 2 shirts $75 for my daughter to wear on her fist day of high school and up to now i have NOT gotten it and school open tomorrow, i tried emailing and reaching out to no avail
very bad service
27 juli 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Juliana Exeter Williams,
First and foremost, I want to sincerely apologize for the delay in processing your order and for the frustration this has caused, especially with your daughter’s first day of high school tomorrow.
Upon reviewing your case, I see that your order was delayed due to increased order volume. l can assure you that we are prioritizing your order right now and are taking immediate action to ensure that it reaches you as quickly as possible. lf you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team. We’re here to help.
Kind regards
The order id was IUJ28642
31 juli 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Jaydan Saint-Fort,
First, I'm deeply sorry to have you wait so long. We understand the inconvenience this has caused you and sincerely apologize for any inconvenience you've experienced.
To compensate for your delay, we will prioritize your order and ensure it ships as quickly as possible. Our team is working diligently to process your order and strive to provide you with satisfactory service as quickly as possible. You will also receive a tracking number as soon as it ships.
If you have any questions or need further assistance, please feel free to contact our customer service team at support@sopula.com. Thank you again for your patience and understanding.
Best regards,
10 days and no shipping info
Wow! I guess I should've checked reviews before placing an order with this company. I feel like anyone that has placed 5 star reviews is fake and probably works for them.
My son asked me to order him a shirt. Normally when he asks me to order from an online store I've never heard of, I do my due diligence and check reviews. I made the mistake of not doing so this time and feel that this is just a damn scam.
I placed the order 10 days ago and still no shipping information. After reading all the horrible reviews on here, I am now not surprised. It's all the same complaint. Weeks go by without any correspondence of shipping. Website says 1-3 days for processing and 8-11 days for shipping/delivery. After 10 days..it still says awaiting shipping. Wtf is the deal??? Why is it taking this long to process and ship ONE shirt??
I want my money back!!
31 juli 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Mykal M,
I’m truly sorry to hear about your frustrating experience, this is not the level of service we aim to provide. I completely understand your concerns and appreciate you sharing this feedback.
If In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we will expedite the delivery of your package. If you have any questions, you can contact us at support@sopula.com Our dedicated after-sales service team will solve it for you as soon as possible after receiving your email.
Thank you very much for your understanding and patience.
Kind regards
Tbh I still haven’t got any of my…
Tbh I still haven’t got any of my clothes and I ordered them in july this is absolutely ridiculous my order number is PQT49087 and I spent 176 on some things then droped 66 on some other things and still haven’t received my clothes would like them to come or a refund
9 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Zion Moore,
I know you have been waiting for a long time. I feel so sorry for this.
Since one of the items is a hot seller, it takes a longer time than usual to process. And the other item is ready to ship.
If you are willing to wait, we will ship it out in first priority once it is ready later. If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards
Still waiting on my email back!!
Still waiting on my email back!!? It’s been almost 2 weeks and they sent me the wrong pair of jeans i emailed there support email and no one has responded to me this is horrible service they just lie and lie and say someone will reach out and they never do don’t waste your time.
8 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Joseph Ballard,
We've noticed that you've filed a chargeback for order RYL97198. We take this very seriously and would like to learn more about the details so we can provide you with the best possible solution.
In order to handle your issue as quickly as possible, could you please provide some additional information? We'll follow up quickly with this information and ensure the issue is properly resolved. We will also contact the relevant payment platforms as soon as possible to clarify the situation and will stay in touch. We value your experience and satisfaction and are willing to work with you to resolve this matter.
Thank you for your understanding.
Kind regards
Svar från Sopula
Dear A Michelle,
Thank you for your support. We are glad that you have a pleasant shopping experience. We have been committed to creating a simpler and easier shopping website. Your praise is our motivation to move forward.
We sincerely hope to have more opportunities to serve you.
Total Scam. Don’t Waste Your Money.
The T-shirt I ordered took forever to ship and didn’t even arrive in time for the event I needed it for. When I tried to return it, it took days to get a response—only to be told I’d have to pay out of pocket to ship it back to China for a refund. Absolutely ridiculous. $50 down the drain. Avoid this brand—don’t get scammed like I did.
14 juli 2025
Omdöme utan inbjudan
Svar från Sopula
Dea rMorgan Saunders,
Thank you for reaching out, and I’m truly sorry to hear about your experience.We will send you a return address. You can just return your order to the address we offer. When we receive the items, we will check whether the goods meet our return and refund requirements.
If there is no problem. We will refund you the full amount except for the transportation cost.
Thank you for your patience, and again, I apologize for any inconvenience this has caused.
I ordered from this website about a…
I ordered from this website about a week ago and have yet to receive a tracking number or when my item will be shipped out. All it’s saying is the shipment will ship out asap and that is totally unacceptable. People that spend their money with your company should get the appropriate shipping date
1 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Dear shera gholson,
Sorry to have kept you waiting. I have checked that your order has been shipped. We will send you a tracking email later.
Thank you again for your patience, and I appreciate the opportunity to make this right.
The quality of the sweaters
the sweaters took a long time to arrive, and not only that the quality of the sweaters were not that great.
6 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Dear N/A,
Thank you for bringing this matter to our attention. We regret to hear that the quality of the product did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We will work diligently to ensure that such issues are avoided in the future.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards
Do not buy anything from this company…
Do not buy anything from this company I’ve never received my order and haven’t received a refund for my 205.00 this company is a scam !
6 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Dear scorpio queen,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you.
Please be assured that your feedback is important to us, could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,
Svar från Sopula
Dear Matthew Cantu,
Thank you for your support. We are glad that you have a pleasant shopping experience. We have been committed to creating a simpler and easier shopping website. Your praise is our motivation to move forward.
it took a lil time but it came before…
it took a lil time but it came before my event it’s so perfect I love they shirts they literally 10/10 the texture is so nice too
6 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Samani Smallwood,
Thank you so much for your wonderful feedback!
We're delighted to hear that you're satisfied with the quality of our products. We will continue to improve our services to provide our customers with a pleasant shopping experience. If you have any other ideas or suggestions, please feel free to let us know!
I need my order canceled and refunded…
I need my order canceled and refunded now. I ordered it yesterday. My order number is LWG79345. It's gonna take to long.
5 augusti 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Evan,
I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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