The order took almost three weeks to ship out. A size medium fits more like a small or even an extra small. The shirts are very thin and some seem crooked. They will not provide a shipping label to re... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hi there, my name is Geneva Moore-Comer. I placed an order for some shirts on Monday, August 24th, and I’ve been waiting for about two days for my clothes to ship. However, the tracking page still sho... Se mer
Företaget har svarat
Hi my name is Jacob brown and I ordered some stuff from this website and I be wanting for about 6 days since I order my clothes but the thing still says awaiting shipment and I really need those cloth... Se mer
Företaget har svarat
Ordered two weeks ago and still haven’t received any update of my package. Says awaiting shipment, but its been over the expected delivery date. I would rather have refund than waiting any longer.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Kontaktuppgifter
2,5
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I placed an order on December 14 2025
I placed an order on December 14 2025. Hours after placing I asked for a cancelation because my son did not like the sweater and t shirt! They responded that they would cancel it but here we are on December 26 and I still havent received a refund! How long does it take to refund my money?
14 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Cynthia,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
After reading all the reviews i am…
After reading all the reviews i am worried i will not receive all the clothes i bought its already been a week and whenever i put in the order id and email it just says shipping out asap but doesn't give a date or nothing like that PRD15049
25 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Sharon Lockwood,
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Kind regards
Stay Away from this scam!
I ordered on December 5th, and the shipment was never even created until December 15th! This was the day after I messaged them and said I'd rather just cancel the order.
Today is Christmas, and I don't have the 2 items I ordered for my son! This company is a joke!
I wish I had checked reviews prior to ordering! It sounds like the quality is going to be terrible too. Let's hope I can get a refund.
Definitely not recommended!
24 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear E I,
We sincerely apologize for the inconvenience you've experienced with your order. We are currently investigating the cause of the delay and are taking steps to improve our processes to prevent such issues in the future. Your feedback is invaluable to us, and we truly appreciate your insights.. We’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
I ordered a sweatshirt on 12/09 and it…
I ordered a sweatshirt on 12/09 and it is 12/24 and it is still in transit. They have only sent one email telling me that it's on it's way. I am a very unhappy customer. My granddaughter picked your store and next time I will be looking at all reviews before I spend $50 on a sweatshirt that might not be of quality and totally missed Christmas! Lousy customer service.
24 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Marty Couto,
Thank you for sharing your feedback, and we are genuinely sorry to hear about your experience.
Due to the high order volume during this busy time of year, our shipping partners have been facing challenges with their capacity, which has unfortunately led to delays. We understand the importance of timely delivery, and we're actively working to resolve these issues to ensure faster shipping in the future.
We also apologize if our communication was not as frequent or detailed as you expected. We truly value every customer, and we are reviewing our processes to improve both our shipping times and customer service.
If you'd like to discuss your order further or have any questions, please feel free to contact us directly at support@sopula.com.
Kind regards
Do not buy from at any cost
Do not buy from at any cost.
Customer service is non existent.
Long Shipping delays without any communication.
In addition, I've contacted customer support and they've have yet to respond.
23 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Jonathan Vargas,
We are truly sorry to hear about your recent experience with us. Your feedback is very important, and we apologize for any inconvenience caused by the shipping delays and lack of communication.
We are currently looking into the issues you've mentioned to ensure this does not happen again in the future. We understand how frustrating this can be, and we appreciate your patience as we work to resolve it.
If you would like to discuss this further or have any additional concerns, please don't hesitate to reach out to us directly at support@sopula.com . We are committed to improving our service and hope to have the opportunity to serve you better in the future.
Kind regards
Still waiting to ship
I need status of my order and when it'll arrive its Order XZG51934 are items truly just not in stock what is the reason for all these delays ?
19 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear SHERITA FAYE,
Thank you for reaching out and for your patience. We truly apologize for the delays you've been experiencing with your order XZG51934. We understand how important it is to get updates on your order status.
After reviewing your order, we can confirm that there have been delays due to stock availability which we deeply regret. We're working hard to resolve this as quickly as possible and get your items shipped to you.
If you have any further questions or concerns, feel free to contact us directly at support@sopula.com, and we’ll be happy to assist you further.
Best regards,
No response what so ever
My aunt ordered me clothes for Christmas and told me that the company she bought it off which is this one has not responded to any of her emails. It hasn’t even given her an update on When the order is coming. I’m afraid that the package will not be coming before Christmas and we have to resort to reporting this website to a anti fraud organization to Try and to get this website banned to prevent any other people from falling into this scam!!!
3 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Ozzy,
We are truly sorry for the inconvenience you've experienced with your order, and we sincerely apologize for the delay in responding to your emails. Due to an overwhelming number of inquiries, we've fallen behind in our response times, but we are working hard to catch up and ensure that all customer concerns are addressed.Could you pls tell us your order number?We will check it and solve it for you as soon as we make it more clear.
Thank you for bringing this to our attention, and once again, we apologize for any inconvenience caused.
Best regards,
Got the runaround and ever received them.
Ordered 3 items. They charged my credit card AND got paid. I checked on the order, they said there wasn't one! I had to provide them all the receipts, photo's AND the invoice number. They then told me the items are on the way??? NO! They have been in China for 3 weeks, somehow came to the US and are not on the way back to China! WTF. I asked for my money back, NO RESPONSE.
STAY CLEAR of the company!!
18 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Michelle,
We sincerely apologize for the issues you've encountered with your recent order. We understand your frustration with the delays and confusion surrounding the shipment, and we truly regret that your experience did not meet the expectations you deserve.
Please know that we are actively investigating this situation to resolve it as quickly as possible. We value our customers' satisfaction and are committed to ensuring that this is addressed. If you haven't already received a refund or further clarification, please don't hesitate to reach out to us directly at [Customer Service Email] so we can assist you further.
We appreciate your patience and feedback as we work to improve our service. Thank you for bringing this to our attention, and we hope to make this right for you.
Best regards
Scam!
Scam!! I ordered from this company, I never received a confirmation email of my order, I reach out to customer care via email and no response. This company is a scam
4 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear RaKeisha
Hello,thanks for contacting us.
Once you complete the payment, our system will definitely send a confirmation email to you automatically. If you do not receive it, there are the following reasons:
1. Your email address you filled in the order is wrong, so the system cannot send it successfully
2. The confirmation email has gone to the spam box
3. Your order has not been successfully paid
Could you please check it?Thanks a lot!
Kind regards
Package took so long to come and when I…
Package took so long to come and when I tried to return it they say I can’t because their return address is in china
15 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Jess D,
Thank you for your feedback. We sincerely apologize for the delay in shipping and for the inconvenience you experienced with the return process. We understand how frustrating this must have been for you.
Regarding the return, we want to clarify that our return policy does include certain international shipping conditions, and we are continuously working to improve this process. We are committed to resolving any issues, so please feel free to reach out to us directly at support@sopula.com so that we can assist you further and find a solution.
Best regards,
Am I going to get my package before Christmas I really need to know
When am I going to get the package it don't even tell me the estimated delivery it just says awaiting shipment, I need my clothes before Christmas what's going on let me know am I getting them before Christmas or not because my momma is also mad right now too, we've been waiting for like 5 days.
Tracking Number- CLI22020 and DSQ94006
11 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Chantell Isidore
Thank you for sharing your feedback, and I sincerely apologize for the delay and the inconvenience you have experienced.
After reviewing your order, it seems there may have been an issue with the processing and shipping timeline, which is not the standard of service we strive for. Please rest assured that we are looking into this matter urgently and will provide you with an updated status as soon as possible.
If you have not yet received the package by the date you need, we will do everything we can to expedite the shipping or assist you in finding an alternative solution. Please feel free to reach out directly to our customer support team at support@sopula.com if you need any further assistance.
Warm regards,
They did not send me any tracking…
They did not send me any tracking information when I asked for it
8 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear customer
Thank you for your feedback, and I sincerely apologize for the oversight regarding the tracking information. We understand how important it is to stay updated on your order, and we regret that you did not receive the tracking details promptly when you requested them.
If you have not received your tracking number yet, I would be more than happy to assist you. Kindly provide your order number or feel free to reach out directly to our customer support team at support@sopula.com, and we’ll provide the information right away.
Thank you for bringing this to our attention, and I hope we can resolve this for you quickly.
Best regards,
Hi i ordered a hoodie and still see…
Hi i ordered a hoodie and still see that it is awaiting shipment, i did contact your support today but still no reply. I’m scared that this package won’t come on time so I wish to cancel the order and get a refund please. Order number is SCM05989
6 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Isaiah Cast
Thank you for reaching out, and I sincerely apologize for the delay in shipping and any frustration caused. I completely understand your concern about receiving your hoodie on time, especially with the holidays approaching. After reviewing your order, I can confirm that your package is currently in transit, and the tracking number for your shipment is JSELQ1114252555YQ.
If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days. Best regards,
Kind regards,
good afternoon my name is zaire and i…
good afternoon my name is zaire and i would like to be issued a full refund. i have a feeling that the jacket wouldn't come in time for my birthday
Order number : GSC22461
26 november 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Zaire Woolfork，
We completely understand your request, and we’re here to help in any way we can. However, once an order has been shipped from our warehouse, we're unfortunately unable to make any changes or cancellations as the package is no longer within our control.The tracking number is JSEKA2880955941YQ and you can track via http://www.17track.net/en .We are sincerely sorry for the inconvenience to you.
If you need to return, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,
Svar från Sopula
Dear Zach Weber,
Thank you for reaching out, and I’m truly sorry to hear about your experience.I want to sincerely apologize for any inconvenience this has caused you.Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards
Do not buy from this website I repeat…
Do not buy from this website I repeat DO NOT BUY FROM this website. The quality is horrible. They make the item look better on their website than what you are going to receive. The quality is cheap and poor. Temu little quality. Do not buy. And then when you request for a return they will make it extremely hard trying to bully you into keeping the item.
11 november 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Tyesha Hil,
Thank you for sharing your feedback. We're truly sorry to hear that your experience with us did not meet your expectations.
We take your concerns seriously, especially regarding the quality of the product you received. We continuously work to ensure that our listings accurately represent the items, and we will review this matter to ensure it aligns with our quality standards.
As for the return process, we want to assure you that we aim to make returns as easy and seamless as possible. If you experienced difficulties, we apologize for any frustration and would like to resolve this for you.If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards
Svar från Sopula
Dear JustAnswer Customer,
Thank you so much for your kind words! We're thrilled to hear that you found our site outstanding and easy to access. Your satisfaction is our priority, and we truly appreciate your support. If you need anything else, feel free to reach out!
Kind regards
WHERE IS MY PACKAGE
I ordered my package october 27th and haven’t received it yet. It still says awaiting shipment. this is unacceptable and if i don’t get my package by december i want an immediate refund. IZN47114
17 november 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Joshua Fiery,
Thank you for reaching out. We sincerely apologize for the delay in shipping your order. Unfortunately, the item you ordered is currently out of stock. We understand this is frustrating, and we truly appreciate your patience as we work to fulfill your order as quickly as possible.
We are doing everything we can to restock the product and ship it out as soon as it's available. We understand your concern and assure you that we are actively monitoring the situation.
We truly value your business and appreciate your understanding during this time.
Best regards,
How long does it take for u to receive…
How long does it take for u to receive your clothes
16 november 2025
Omdöme utan inbjudan
Svar från Sopula
Hello
It is estimated that it will take 1-3 business days to prepare the product and arrange for shipping, and international shipping time is 9-12 business days. Estimated delivery time for orders is 10-15 working days.If In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.
If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
warm regards
I ordered a hoodie the 1st of November…
I ordered a hoodie the 1st of November it said about 3-4 days to get a update but it’s been over a week or so and haven’t gotten any update order #PDB76985
2 november 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Jonathan Franco,
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Kind regards
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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