The order took almost three weeks to ship out. A size medium fits more like a small or even an extra small. The shirts are very thin and some seem crooked. They will not provide a shipping label to re... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hi there, my name is Geneva Moore-Comer. I placed an order for some shirts on Monday, August 24th, and I’ve been waiting for about two days for my clothes to ship. However, the tracking page still sho... Se mer
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Hi my name is Jacob brown and I ordered some stuff from this website and I be wanting for about 6 days since I order my clothes but the thing still says awaiting shipment and I really need those cloth... Se mer
Företaget har svarat
Ordered two weeks ago and still haven’t received any update of my package. Says awaiting shipment, but its been over the expected delivery date. I would rather have refund than waiting any longer.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Kontaktuppgifter
2,5
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Horrible experience !!!
I ordered some sweat pants the same size I currently wear !! When I received them they felt 2 sizes to small !!! When I returned them they gave me the hardest time and I still haven’t resolved my refund situation yet ! I returned them 3 weeks ago they barely got back to me yesterday asking for proof
I showed them the proof and I guess I have to wait another 3 weeks for a reply
Over all worse brand ever !!!
25 februari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Alejandro Martinez,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Svar från Sopula
Dear Jackson Fowler,
Thank you for your support. We're glad you had a pleasant shopping experience. If you have any other thoughts or suggestions, please feel free to let us know. Our valuable customer feedback is our motivation to move forward.
We sincerely hope to have more opportunities to serve you. Wishing you a happy life!
Placed an order for a pair of pants
Placed an order for a pair of pants, emailed them afterwards wanting to cancel my order…still nothing back
4 februari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Raynen,
Thank you for your feedback. We sincerely apologize for the delay in responding to your cancellation request. We strive to provide excellent customer service, and it seems we have fallen short in this instance.
Could you please provide us with your order number, so we can review your request immediately and ensure it's handled properly? We value your business and will make every effort to address the issue as quickly as possible.
We are very sorry for the inconvenience caused.
i ordered from sopula on august 6th of…
i ordered from sopula on august 6th of 2024 i had ordered two hoodies for school spent 80 dollars ive sent emails ive left reviews and nothing i never got my hoodies and i never got a refund back. dont order from here terrible everything. My order ID is CAT98843. PLEASSEE contact me
2 februari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Damaris,
Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Really bad quality …
Out of the 10 items I ordered only 1 item was actually decent quality. For one of the sweaters it took over 2 months to receive and it ended up not being the same sweater I orderd, they wanted to charge me to correct the issue, offering if I pay for shipping and after their inspection I could get a refund. The denim I orderd were horrible quality, might as well bought them off Temu because for reference that would be the quality. Tbh i didn't realize it was a China based store until after I purchased otherwise I would not have ordered.
18 januari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Danielle,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your recent order. We understand your disappointment, especially regarding the quality of the items and the mix-up with the sweater.
We strive to provide high-quality products and a seamless shopping experience, and we regret that we did not meet your expectations. Regarding the delay and issue with the sweater, we will review our shipping and inspection processes to ensure this doesn’t happen in the future.
Once again, we apologize for the frustration this has caused, and we appreciate your honest feedback. It helps us improve.
Best regards,
Do not buy from here
Do not buy from here! Ordered two sweaters and what we received was completely different than what we ordered. Online the sweater appeared as a thick cotton with a boxy design, what we received was a polyester super shiny long skinny design. One wash and the sweater would be garbage. The quality is worse than SHEIN. The return was back and forth offering a 20% coupon or gift card for something else. I don't want anything else, what you receive is not what appears on the website.
To get a return we have to pay shipping back to China and if everything is not the way they determine including all packaging should be returned, no refund.
Garbage product and garbage customer service.
14 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Gescina Richardsen,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Kauft dort nicht!
Kauft dort nicht! Der von uns bestellte Hoodie ist nicht nur von schlechter Qualität, sondern ist so übergroß, dass man ihn eher als Kleid tragen kann. Eine Rückabwicklung findet faktisch nicht statt. Man bekommt lediglich einen zehn Dollar Gutschein um noch mal auf der Seite zu kaufen und wenn man den ablehnt bekommt man 20 $ als Gutschrift für den nächsten Einkauf. Eine Rückabwicklung findet einfach nicht statt Mails gehen als unzustellbar zurück. Wir haben teures Geld für ganz schlechte Leistung bezahlt.
20 januari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Kunde M. S.
Sorry to hear that the quality of the product did not meet your expectations. We sincerely apologize for the inconvenience and frustration you have experienced with our return process. Please be assured that your feedback is important to us, could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,
Helpful and sincere
Shipping did take a brief period, however, I ordered around christmas, and it was set to arrive on new year’s day.
I entered my address incorrectly, to which I reached out to customer service via email and the team was very respsonsive and professional. Even though the mixup was my fault, they were understanding and informative when address my issues. I look forward to the amazing hoodie!
19 januari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Kaitlin Brookshire,
Thank you so much for your thoughtful and detailed feedback!
We're so glad to hear that you had a positive experience with our customer service team. We understand how frustrating shipping issues can be, especially around the holidays, and we're happy that we could help resolve the mix-up. We’re excited for you to receive your hoodie, and we hope it lives up to your expectations! If you need anything else, don't hesitate to reach out.
Ngl I saw all the reviews and stuff and…
Ngl I saw all the reviews and stuff and I decided I wanted to get a refund because I didn’t want to order my jacket anymore I’ve been waiting all day to get a refund but no one from customer service has responded to me
17 januari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Aayden,
Thank you so much for taking the time to share your shopping experience with us. We are very sorry to hear that you haven't received your order. Due to a lack of timely communication from our team, you had a frustrating shopping experience. We sincerely apologize for this!
Could you please provide your order number and any other relevant details so that I can investigate this matter immediately? If you are unable to share this information here, please contact our customer service team directly at support@sopula.com, and I will personally handle this issue for you.
Thank you for bringing this to our attention. We apologize again for any inconvenience caused. We look forward to your reply.
Best wishes
SCAM
This place is a scam..I ordered 2 hoodies on 12/5 for my son for Christmas and I still do not have them. I've also been trying to get a refund with no luck. Do not purchase from this site.
5 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Kirsten Jewell,
Thank you for reaching out, and I’m very sorry to hear about your experience.
To assist you further, could you please provide your order number? This will allow me to look into the status of your package and ensure we resolve this issue as quickly as possible. Once I have the order details, I’ll investigate the situation thoroughly, and we’ll do our best to get this sorted for you.
I understand how important it is to receive your order on time, and we are committed to resolving this matter.
Looking forward to your reply.
Best regards,
1-Star Review
1-Star Review — Horrible Experience, Buyer Beware
My experience with Sopula has been absolutely terrible.
I placed two separate orders on December 19th for my grandson’s Christmas gifts and, to this day, I have still not received my merchandise.
After nearly a week of seeing my order stuck in “processing,” I reached out requesting a confirmation number. That’s when I knew something was off. Days later, I finally received an email response claiming the items were in “production” and needed extra time because they were “specially made.” That explanation felt dishonest and unprofessional.
I replied again requesting a confirmation number and expressed my concerns about their lack of communication and professionalism. No response.
Eventually, after weeks of being ignored, I informed them I would report the company to the BBB if they didn’t respond within 24 hours. Only then did I receive another email asking me to “please be patient,” which was unacceptable given how long this had already dragged on.
At this point, I’ve filed a chargeback with my bank, provided my receipts, and my case is being processed. I no longer intend to contact this company.
Based on my experience, I genuinely believe this company operates in a deceptive manner. You will likely not receive your order. Please be cautious before purchasing.
1 januari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Shion,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Cheap cheap cheap
We bought a sweatshirt that completely blew on everything in the washer. With cold and with other darks. Beware. Cheap Chinese merchandise disguised given expense paid.
11 januari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Hayden Freed,
Thank you for your feedback. We're truly sorry to hear about your experience with the sweatshirt. We understand how frustrating it can be when an item doesn't meet expectations. Our team works hard to ensure all products are made with quality materials, and we apologize that this was not reflected in your purchase.
We would love the opportunity to resolve this for you. Please reach out to our customer service team, and we will assist you with either a return or exchange.
We appreciate your feedback as it helps us improve.
Best regards,
I ordered my jacket last week and it…
I ordered my jacket last week and it still haven’t been shipped or showed any update and I need my package before January 23rd I would like to get my money back or my jacket my order number is 727912-ZUP85347
8 januari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Larry Hoover
Thank you for reaching out. The tracking number for your order is JSEAI0978537880YQ, and you can track the shipment using the following link: [http://www.17track.net/en] We hope it reaches you soon and that you’re satisfied with your purchase.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Kind regards,
so I order a shirt on the site and I…
so I order a shirt on the site and I spent 33 dollars on a cropped tan shirt it was pretty cool and then they shipped it to the wrong address I want another shirt sent to the right address and im a content creator I was going to review the shirt on my platform I’m bound to drop a bad review on TikTok and instagram and etc other platforms because this is crazy
6 januari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Wild Locust
Thank you for reaching out, and we’re truly sorry to hear about the mix-up with your order.
We take this seriously and would love to make it right for you. Please send us a email via support@sopula.com with your order details, and we’ll ensure that a replacement shirt is sent to the correct address as soon as possible.
We appreciate your feedback and your support as a content creator, and we’re committed to providing you with a better experience moving forward. Looking forward to resolving this for you!
Best regards,
Scam alert
my son wanted a hoodie from sopula for christmas - I ordered and paid for it on Dec 13th . starting becoming suspicious after Christmas that it was possibly not gonna come and that I was scammed. Every time I emailed the company asking to refund my money they tell me the order is in processing. And this is like every single day from the 25th on because I'm persistent. I contacted the Better Business Bureau claiming this company as a scam and I'm out $65. All I want is them to refund my money, but they keep circling around with your order is in process. Thank you for your patience. Do not buy from this company ! Ironically, I get emails from their marketing every single day ...
order WHY42588
13 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Liza Jussiaume,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced with your order. After reviewing your situation, we regret to inform you that your order WHY42588 has been canceled.
We understand how disappointing this situation has been, especially during the holiday season, and we truly regret that we were unable to fulfill your order as expected.We take your feedback seriously, and we are actively working to ensure that situations like this do not happen again in the future.
Kind regards
i love this store so much
i love this store so much,
i love all the material, the style and etc.
3 januari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear bri,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our store, the materials, and the styles. Your satisfaction means the world to us, and we’re so glad you had a positive shopping experience.
Best regards
Do not order, bad communication
I did an order and I did a mistake when ordering and would like to cancel my order and get a refund, so I sent an email to the email provided and it said I would get an answer 24-48 hours after and it’s been much longer now and haven’t gotten an answer, my order id is LWN99058
Would not recommend, also they dont clearly show its in American currency
2 januari 2026
Omdöme utan inbjudan
Svar från Sopula
Dear Xavy Bastidas,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Ripoff
If I could, I wouldn't even rate. I ordered a hoodie for my grandson and the money has definitely been taken out of my account and have the statement to prove it , but Its like the order never existed. There is no conformation email, no response, no nothing. Its a RIPOFF. Do not purchase anything from this site!
22 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Shannon Houston,
Thank you for taking the time to share your experience, and we’re deeply sorry to hear about the issues you've encountered.
To investigate this further and locate your order, could you please share the order number or any relevant details (such as the email address used to place the order)? We'll look into why you didn’t receive a confirmation email, as that is certainly not the standard we aim for.
Rest assured, we’ll do everything we can to make this right, whether it’s a refund or ensuring the hoodie reaches you as soon as possible.
Again, we apologize for the inconvenience.
Best regards,
DID NOT COME IN TIME, NO TRACKING TOO
ordered about 3 weeks ago for my birthday and it still did NOT came.
Will see if i need a refund because ive spent almost $160 on this site.
DO NOT RECOMMEND
3 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Michael,
Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in receiving your order, especially considering it was for your birthday.
We would like to look into this matter further to determine the status of your package and provide an immediate resolution. Could you please provide us with your order number or any additional details to help us track your shipment?
Once again, we apologize for the frustration caused and appreciate your patience while we work on resolving this. We value your business and hope to regain your trust.
Kind regards
Haven't received my item.
I ordered my item on Dec 2 2025. I received tracking updates that ended on Dec 19 stating my local carrier received the item amd it was out for delivery. The post office has no information on this order. They haven't received anything. Still waiting to hear back from anyone. I emailed support twice now. Any update would be helpful or receiving a refund for the item I never received. Order ID JBU08491
2 december 2025
Omdöme utan inbjudan
Svar från Sopula
Dear Lucy,
I hope this message finds you well.
We would like to inform you that your order tracking number is JSELY0558918170YQ We have registered the issue and are currently verifying the situation with the logistics company. Rest assured, we will proactively provide you with feedback as soon as we receive their response.
We greatly appreciate your understanding and patience during this time.Should you have any further questions or concerns, please do not hesitate to reach out via support@sopula.com.
Best regards,
Detta är Trustpilot
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