Sophieandgrace Omdömen 5

Horrible company to work with.

I ordered two dresses. One dress was ok. But I didn't like how it looked
The second dress, was not as pictured on their website. The top was supposed to be smocked and it wasn't so it was HUGE on me. So I asked to return it, they kept telling me don't worry about returning, if you will pay for the shipping we will send you a different dress.
I kept telling them I shouldn't have to pay for shipping because it was their fault the dress was not completed, or pictured on their website.
I have sent multiple emails trying to explain and they don't seem to understand. So I told them, never mind and I'll keep the two dresses that aren't worth anything.

They then offered 20% back, so I took it and thought at least I can get something back for dresses I can't wear

Don't shop with them

Total Scam … and I thought I was smarter than that … same item available on TEMU… $40 less … piece of junk … pictures looked good … and then I saw exact same pics on “cheap fabrics are us”… I hate when that happens, I was a fool … and ya … money back … sure after you pay shipping a $15 return fee …

BEWARE This company is hell to deal with when it comes to guaranteeing customer satisfaction. You will never get a 100% refund without paying for your item to be shipped back to China. The pictures of the outfits are misleading!!!! I ordered 3 outfits and only one of them resembled the picture and all of them were not made of the material that looked like the picture. There is no description of the material listed under the picture. I immediately reached out to return 2 outfits in my order and was informed that I would have to pay for them to be shipped back. I then put in a dispute with my credit card company to stop payment. It has been a month of back and forth without them not responding to my questions directly. Out of frustration I have finally agreed on a 20% refund of a $159.00 purchase of what can only be described as quick fashion not quality materials as shown in their pictures. Never again will I be duped by Facebook posts of any fashion houses. Facebook is duplicitous in this scam. Lesson learned. I am waiting to see how long it will take to receive my paltry refund. In the meantime my credit card dispute will remain effective for the next 2 months until it is received.

The service is awful. The items are not as advertised. Despite a full return guarantee they offered me 10% of the purchase price. DO NOT SHOP HERE.

Don’t purchase from this company. Poor quality and horrible fit. This is a copy of their return policy, which of course they don’t let you know until you want to make a return.
RETURN CONDITIONS

All returns must be shipped to our warehouse in Asia
A $15 administration fee per item will be deducted from your refund
Customers are responsible for return shipping costs
Items must be in original condition (unworn, unused, and with tags, if applicable)