Sofia & Grace Omdömen 382

These dresses are not at all as pictured. The material is thin and poor quality. The return process has turned out to be arduous and expensive. They want photos of the dresses before I even send them back. They also charge a $15 restocking fee and make you pay for return shipping to Asia. Never again will I purchase from them

Product from CHINA...lengthy shipping time, cheap fabric, nothing like the photo. Very disappointed. Never again

Poorly made. Cheap material. Terrible fit. Return policy $15 fee + paying for shipping to Asia! I would break even if I bother, which I won't. $47 down the drain. What a scam!

Don’t purchase from this company. Poor quality and horrible fit. This is a copy of their return policy, which of course they don’t let you know until you want to make a return.
RETURN CONDITIONS

All returns must be shipped to our warehouse in Asia
A $15 administration fee per item will be deducted from your refund
Customers are responsible for return shipping costs
Items must be in original condition (unworn, unused, and with tags, if applicable)

Misleading advertising - company is in China, impossible to return. Took a month to receive order.
Quality very cheap - all went in the trash!

They advertise the free shipping, but fail to mention return shipping to Asia (which they show Savannah, GA as the point of manufacture). So, not only are you responsible to mail your return to Asia, they charge a $15 administration fee. For me, it is not worth it to return, so I will count this as a learning experience and not buy from this com[any again.

Beware! I should have been concerned when I noticed that they don't list fabric used. But the stuff was so nice looking and discounted that I ordered 4 items. 3 turned out to be polyester. I do not wear polyester and I want to return them. They said I can do that within 30 days, OK. Now I read the details and I have to pay shipping back to Asia plus a $15 return fee! Stick with Quince, stuff comes from Asia but their shipping and returns are free for up to one year from date of purchase. And most of their clothing is made from all natural materials.

The website looked honest, but buyer beware! The blouse arrived after a 1 1/2 months and it was NOT as described. The sizing was way off, the “breathable” fabric was not. It is poorly made, un-pressed, and no fabric type or washing instruction tag. The only good thing was they kept sending me emails saying it is coming. It is a foreign country item and NOT a cute store in Savannah. There is no country of origin tag, but it came via an international shipment. No repeat sale from me.

I ordered three items. It took weeks for them to arrive. Two do not fit. The links to contact customer service and support have been disabled. The new return policy states you can only return full price items. The alleged store moving locations in Savannah is a lie. This site is a scam.

Received my order today. I should know better!! I am like the other reviewers, thinking I am ordering from a store in Savannah, Ga!! I am VERY DISSAPOINTED!! The dress I ordered is VERY FLEMSY. DO NOT ORDER from these people!! I'm not returning it, because of restocking fee, thinking it is free returns.

I broke my rule about not ordering items from Facebook ads, and it reinforced why I should follow this rule. I ordered two dresses and quickly got an email confirmation of the order. After about a week I checked the tracking information and noticed no expected delivery date showing. I emailed to ask what the expected delivery date was and received a polite response, but no mention of any expected delivery window. I told customer service that I was cancelling the order since they couldn’t provide delivery details. They said I couldn’t cancel because the product had shipped. The tracking information did not indicate that the product shipped until a week after this exchange. I patiently waited for more updates, but it was only today when the status was updated to out for delivery that I had an idea when it would arrive. The package arrived with a tear in the outside bag. The two dresses are a big disappointment. The fabric quality and quality of manufacturing is poor. The marketing is slick, but far exceeds the quality of the goods. I wouldn’t try again, and I would warn others about a bad experience so they can avoid my mistake.

DONT BUY FROM THIS COMPANY. I’m out $65.00. Total scam. Moving sale? Need to make room in their warehouse? Then why did the item get shipped from China? Ads say they’re in Savannah, GA. Look at the nice return policy wording.

“30-DAY MONEY-BACK GUARANTEE

Doesn’t fit? No problem! Even as Sophie & Grace Savannah prepares to move, you’re still covered by our 30-day return guarantee. If something isn’t quite right, you can return your item within 30 days — no pressure, no worries.”

I ordered April 7 and my credit card was charged $64.95. Order finally received 4/20 and tracking showed coming from China. The fabric was very cheap but the worst part was it was too small. I ordered a L and it was too tight I even had my daughter try it on and it was too small on her. She normally wears a 10 and a L was too small! I requested a return. Not approved! Plus it had to be returned to ASIA! Can you imagine the shipping cost? I guess I’ll donate it. Lesson learned.

This company is a scam. Please please please look up this company online and you will see that it is a total scam from China. If you do end up getting your product at all it will be total crap. Don't get scammed!!! This is someone in China ripping off Americans!

I’m very disappointed with my experience ordering from Sophie and Grace Savannah.

The website presents itself as a small boutique in Savannah, Georgia, and I placed an order thinking I was supporting a local business. The store also advertised a “moving sale” with steep discounts, which added to that impression.

However, after placing my order, shipping took much longer than expected, and I later discovered that the items were actually being shipped directly from China. This was not clearly disclosed at the time of purchase.

If I had known the products were coming from overseas, I would have made a more informed decision regarding quality, shipping time, and overall value.

I’m not saying the items won’t arrive, but the marketing feels misleading. I would encourage the company to be more transparent about where products are shipped from.

For other customers: just be aware that this is not a local Savannah boutique in the way it appears.

I read their return policy prior to purchasing. sounded fine! It took 3 weeks to receive. Item didn't fit and tried to return according to their instructions. Tried to return , taking pictures etc. Finely got an answer that they would refund 10%. SCAM SCAM SCAM. They advertise to give the impression that they are sweet southern ladies and their Email is Sophie and Grace-Savannah. Makes you think Georgia, doesn't it. Not so. In Olivette MO. Please be careful. I don't believe any of the 5 star ratings. I'm sure they wrote them themselves

I like the quick delivery. Usually 2 to 3 days.

Shipping was very quick. Arrived in a plain box with everything intact. Great job!

Fast and friendly service. Everything being is stock.

You have the best customer service! Your people are knowledgeable, helpful, and kind. You have a wide variety of products for every need. I am very glad I found your company.

Very reliable and fast shipping