SmartParkParking Omdömen 

I went Telford shopping centre a few weeks ago I parked in a disabled bay on the car park next too the shopping centre put my blue badge on display I checked at the ticket machine too see if I had too pay for a ticket for one hour aswell cause some car parks you have too pay for an hour even though you’ve got a blue badge but there wasn’t anything saying that it just said blue badge holders free parking now I’ve received a £100 fine but it’s reduced too £60 if I pay it in 14 days i tried too phone smart parking but the number on the letter they sent me is disconnected and the only other way too contact them is by Email but I prefer too talk too them on the phone than Email I had a parking fine in December last year and same the year before that companies like smart parking are nothing but scammers all they’ve got is a camera what shows you entering and exiting the car park but they haven’t got a warden walking around the car park 🅿️ like they should have this smart parking company doesn’t give a toss about elderly and disabled people 🤬

Discusting company. The fines are completely disproportionate. They use scare tactics. This company needs government regulation and an independent investigation.

100% not recommend to use this parking. It is a fraud and scam. If you use it, you must be the next victim.

I parked my car at GOOSE GREEN MULTI-STOREY in Altrincham on 1 November 2023. The payment machine was faulty, and showed that credit card/ debit card payment were not accepted. Only cash payment was available, so I paid cash afterwards. The payment machine failed to print out the receipt, I talked to the security, and he said the payment will be updated automatically.

Unfortunately I suddenly received £100 penalty charges letter from its operator Smart parking on 2 December 2023. I am shock.Smart Parking promiscuously charge penalty to parking users as cheater.

Oh, hello! I have been caught at Riviera Centre, Torbay, when I have had an appointment to have my COVID vaccine, on the 9th of October 2023.. Arrived 20 minutes early. Waited in a qué for my turn, took approx 15 minutes or 20. Walked back to my car to wait another 15 minutes /half hour to make sure there is no reaction. I was thinking, well, it will be over the 'free parking' time, but didn't want to risk it. I am working in NHS, as a HCA. Hahahaha. I go by the rules, and driving safe it's major. So, glad that I didn't drive off, as I had a faint attack. Stayed in my car waiting to see whether passes or goes worse. Forgotten about the time. Also not knowing it's a 'smart' parking,not a clue. I have soon found out. Received the penalty via post, appealed as I wasn't 'fit to drive'. I have done the safe and correct thing. Fortunately the fainting attack passed with cold sweats and difficulty breathing, but passed. Put myself together, and drove off very cautious. Unfortunately, almost a month later received the fine notice, appealed, but the appeal wasn't accepted and i have now to pay the fine. That was one expensive vaccine. Lol. Never ever again!! NHS hubs should be anywhere where these type of parking businesses ARE NOT, and for that matter, no business should do business with them! And I am sick at the feeling someone there becomes very wealthy, the money do not even go to the public use via council. Shame on you.
I really will be very cautious from now on, but also, I shall take it to our MP. And some more, as they technically asked me I should have drive when unfit to do so. I didn't think for one minute to crawl and pay for the extra time, I was grateful the fainting passed without other consequences.
So, again, this is one expensive vaccine. Move the vaccination centre, my lovely colleagues! People coming there get stung with expensive fines.

Had an emergency my son lost his keys in Dreamland Margate, his girlfriend is disabled, he has a heart condition so being stranded in Margate is not good, we traced back everywhere we went to deduced it to Dreamland Margate, thankfully the keys was in Dreamland but it took them ages to find keys then I had to prove they was my sons keys through a series of questions, I am also registered disabled I have a motability vehicle and blue badge, I parked within the proper blue badge parking zone, displayed my blue badge, went literally a few minutes over the ten minutes allowed time to find a parking space, what a get rich scheme (what if you get jammed in the car park can’t get out go one minute over you will get a fine) this is the worst company ever they reject appeals even when it’s an emergency and your a blue badge holder, they are a scammer company working on a make money and threaten people with courts etc, where is big brother to regulate such get rich quick companies like Smart Parking the allotted time should be longer than ten minutes, the company name should be S stands for Scamming, P stands for People so the new company name for Smart Parking for me is Scamming People and threatening people with court action etc, this company needs to be investigated by somebody to stop such heinous behaviour towards the general public, what was wrong with the company not accepting my appeal, I apologised and everything now I have the stress of finding £170 pounds because by the time the appeals people rejected my appeal it had gone over the allocated time line for the lower amount, so they sent me the new amount over. Avoid using their car parks so hopefully this company will go under and never hurt or disrespect another person ever again with their draconian attitude.

Had an appointment and went up by 2 mins, they sent a fine which I appealed heard nothing back and then got sent a fine of £160, no correspondence received to tell me if it’s rejected or not absolute joke they know how to take/want your money.

What a rip off, parked up put reg number in m/c, paid my money. Did not realise only the first 3 letters had been printed on ticket. Got parking fine £100 a month later. Appealed and sent picture of parking ticket with dates and times on it, but only half reg number on it, got reply 23 days later, appealed failed and they blamed me for not putting full registration number in. Fine reduced to £20, if not paid fine will revert back to £100. Paid £20 because could not get in touch with anyone.

An Absolute set of rip off merchants went for a day out with my disabled mother to the market at Fantasy Island and few weeks later got a PCN through the door so I contested it and some penis has been on a computer all day to see how they can get the money. My Personal advice DO NOT PARK in this car park or else you get a pathetic ticket and where does the £60 go ???? NOWHERE car park is an absolute disappointment no disabled parking at all just n absolute junk yard with cowboys who fine you.

Parked on a business site with permission from the owner. Got a ticket from Smart parking. Appealed with email evidence to show I was there at attend a meeting. Appeal was acknowledged then nothing until a debt recovery notice for £170 arrived in the post. Shocking behaviour. I'm now in touch with the client to try and get the ticket cancelled. Clearly bandits.

Absolute legal robbery. I appealed a fine I received, even though I had paid for my parking, I provided them with all evidence of payment.
I received no notice that they rejected my appeal and they then more than doubled my fine and then threatened me with a debt collection company until I paid and there is nothing you can do about it. Avoid Smart parking zones! They will keep coming for you! There is no way to fight this. Robbery!

total con no clear signs on how to pay and just sting you with a charge stay clear off this car park

Smart Parking do not appear to be trading in an acceptable way. I was issued a £100 fine for parking opposite a local restarurant that used to validate your ticket for all patrons, but it seems this area is now the land of smart parking. I wrote and appealed, paid £30, a portion of the ticket as I did not see the new sign they had erected and I understood this was my error. I was parked for 1.5 hours and they wanted to charge me £110. There were no ticket machines in the area and no notice of how much to pay, I was in a bay opposite the restaurant, not in the main car park but the camera from some distance away captured my car. I appealed and they rejected my appeal. I then tried to pay the remaining £70 they asked me to pay on the letter rejecting my appeal within the time they asked and their automated system did not recognise I had already paid a portion of the payment and wanted to charge the full amount plus a £10 admin fee, so another £110 despite having already paid. There are no contact phone numbers and no other way to contact the company other than the lengthy process they dictate which from all the previous reviews appears to get customers nowhere. This was a short celebratory meal for my daughters exams. I will be taking action and seeking help from citizens advice as, in addition, Smart Parking do not allow customers to approach the ombusdman for assistance. Completely unacceptable, any business that uses them should know the detrimental effect this will have on their business. I will never use this local restaurant again based on this negative parking experience and I will be passing this information on to as many people as I can. The worst customer service.

My husband went shopping at Waitrose Kingsthorpe on the evening of May 8 th and again after the school run May 9th.He received a parking fine from Smart Parking saying that he had stayed overnight!.We appealed believing it had been a genuine error by Smart Parking but no they are liars they stated that there were no other entry or exit times showing on the camera.I have been told that their parking wardens are paid £30 per parking fine issued- theres an incentive to lie.Every week we receive further demands written in an intimidating format threatening court action and ccj on our credit record.They add money to the fine every week - we are now up to £170 .There are other innocent people out there who have been intimidated into paying up for parking offences they havent committed ! Others like me are waiting for the day in court and seeking maximum publicity.Smart parking are behaving fraudulently by lying and intimidating innocent people to pay fines for parking offences they havent committed.Waitrose supermarket Kingsthorpe Northampton has been informed but they choose not to get involved.They are quite happy for their customers to be treated this way by a parking company who is not operating honestly.Waitrose do not own the car park but the majority of users are shopping at Waitrose

My third review.
After speaking to a debt collection company yesterday regarding the incorrectly administered fine I paid the £170. Why? Because she swore down the phone and told me she didn’t care about the fact there was an appeal and I was completely terrified. After I paid, smart parking contacted me to say they fine had been cancelled. After 3 months of not responding to my messages. So once you pay, they cancel the fine but you then need to go to the small claims court. I will be doing so for harassment.

I parked here for an hour and twenty minutes on July 28th, paid for 2 hours, cash in meter, ticket on dashboard. On Sept 1st received Parking Charge Notice, supposedly issued on 24th August, To pay £100 or £60 within 28 days. I was amazed how many people had exactly the same experience.
I will not be bullied. I have appealed to Smart Parking, not optimistic. A Penalty Charge Notice or PCN issued by the council or police has to be issued within 28 days, you have to pay, it is genuine. A PARKING charge notice is not a fine, it is an invoice. It is not a PCN and if nothing was put on your car at the time they have 14 days to issue it. It is out of time. If they try to enforce it I will appeal to POPLA and if that fails I will see them in court.
They wait as long as possible so you are more likely to have forgotten whether you paid, or lost your ticket. They call it a PCN to make you think they have 28 days, and manipulate the dates of postage so it looks as if they are within this. Doesn't take 8 days for a letter to arrive! They threaten that you will lose the reduction to £60 if you appeal. They cannot do this. If it is under appeal, with them or POPLA or court they cannot increase the amount to £100 until they win, if they do. They are bullies.
Fighting this tooth and nail. You will find me on Facebook if you had a similar experience and want to message me. I have already emailed Picton who own the site, and all retailers based there. News papers and MP will be next.
They just depend on people rolling over and paying the £60 in case it goes up to £100. They need to be stopped!

I eventually got this charge cancelled thanks to a letter from my MP Jake Berry and an intervention from the manager of the Anguelamone Retail Park who I had emailed (amongst others). Make some noise, if you are being treated unfairly!

I went to pick up my customer from the the farmers pub in Lancing. The sign wasn’t obvious enough on a rainy day. I appealed the PCN. Despite this they contacted debt collection despite trying to contact them about my situation. They don’t have a sophisticated phone or email service because they simply want people’s money. As a taxi driver I can’t expect my customers to walk a few streets to get to me. I had to pay debt collection £170 in the end. What sort of justice is this!!!

First up I admit I put in the wrong car registration. We'd had a couple of really tough weeks as our son slowly died from complications following an operation and I'd driven my wife's car up and down from Inverness to London 3 times.

Went, in my truck, to pick up my sister in law @Inverness railway station who had dropped everything to come up and help. So used to using my wife's car I put the wrong reg in the machine. All this was explained and I sent in copies of the ticket to show that even though I put the wrong reg in I HAD PAID.

The result - they didn't accept it, pay now, or appeal again and lose any quick payment discount - no doubt they ignore this too - a totally heartless organisation.

Would suggest that nobody uses this company - fraudulent way of taking substantial amounts of money from innocent people. £60 fine for a £2.50 charge which payment was lodged with my bank by their machine which subsequently failed to dispense a ticket. Parking attendant advised that it was not a problem as it was controlled by entry / exit cameras. As payment was visible in my bank I believed I was covered.
Money not taken from account in timely manner so tried numerous ways to contact company only to receive automated message.
Appealed parking fine with photographic banking evidence and explanation only for SMART Parking to completely ignore and reject my evidence. Considered POPLA appeal until I read reviews about corruptness of system so took my medicine and paid.
Be very wary of this company as subsequently received a second parking fine (mother in hospital so used a few times over weekend) which my bank advised had been paid so waiting for that appeal to be rejected

Another one of these scamming parking companies. You park in a car park for years then bam a parking charge in the post. No signs, no warnings or anything in the car park to tell you of any changes.

Let's be candid, these companies are just scammers out to make easy money from the British public. Call them out for what they are. Scammers!

We parked up at Willen Lake. We tried paying for the parking ticket using our debit card, the machine wouldn't have it. In fact, the poor lady in front of me must have spent 10 minutes trying to get the scamming machine to work. I ended up giving her 2 x 1 pound coins to feed the machine. My turn, fed the machine with 2 x £1 coins which should have covered 2 hours parking (I was there for 1.5 hours). I receive a PCN 7 weeks later.

Forget trying to contact these scammers. The two numbers that exist - one must have been disconnected, the other has a message basically saying their phone system is no longer operating.

I understand the need to regulate parking, and I get that if you don't pay, or overstay when notices clearly state the penalties, you get fined. But this is not the 1st time I've dealt with a machine that doesn't frickin work!! And there is no way Smart Parking are oblivious to this. They know, they know thousands are being fined because their parking ticket machines don't work properly. But, this rakes in a huge fortune for them, so they let it ride. There is zero recourse for the driver. There is no way you can speak to anyone from Smart Parking. You are more likely to have a genuine conversation with God before that ever happens.

British Parking Association's Approved Operator Scheme need to get their act together. What exactly does this organization do? Or are they in cahoots?