SmartParkParking Omdömen 

Absolute con merchants.
I was a regular at JD Gym user in Bury who for the past 2 years has used the Angouleme retail car park. On entry into the gym, you enter your car registration details into a tablet which gives you free parking for 3 hours.
I have never had an issue until recently when i received a penalty notice 20 days after the supposed parking infringement saying i had not paid the fee or entered my details into the tablet inside the gym.
I know that i would have entered my car reg details in because it’s the first thing i did after going through the security barriers. Done it hundreds of times previously.
I appealed but lost the appeal and reluctantly paid the fine because i just didn’t have the time or patience to deal with these condescending idiots.
£100 fine reduced to £60.
I have now cancelled my membership of JD Gym Bury anymore because i can’t risk receiving another fine by this predatory company.

Stayed overnight at the Ibis Hotel Manchester airport.
Parked in the Hotel carpark and got the room card from reception and duly brought our luggage to the room. We took the stairs because we couldn't fathom out the lift. Went straight back to the car and returned it to the "Car hire village". Back in Europe a week later received a mail from the car hire company. 40 pounds administration costs from the car hire and a pdf from "smartparking" with a fine for 60 pounds. The carpark had no barriers or anything but a sign with "only Ibis and Holiday Inn customers". I didn't know the the car was photographed by entering and leaving and the hotel staff didn't say anything. Never saw a payment machine during my stay. According to Smartparking I was there for 17 minutes. I've never experienced anything like this before. Deception in my eyes. Shame Ibis works with this kind of system unless they're taking a cut...

As a highly trained private investigator you my friends have sent a fine to the wrong man and now I will close you down watch and see if I don’t

SCAMMERS
I got a tickets for staying overnight in a McDonalds car park. The reality is i went to McDonalds in the afternoon of day 1 and then went back for breakfast on day 2. The ANPR camera seems to have only detected the first time I drove in and last time I drove out despite going out and back in, in between. This resulted in what they claim is an "overstay". I did not overstay. I appealed within 14 days and my appeal was ignored. I got a debt collectors letter without my appeal even being considered. I refuse to pay as the ticket was issued incorrectly in the first place. I have reported them to BPA and no doubt see them at Court.

I’ve only given one star because they have not given the option for minus stars.
49 seconds over my 10 mins at Forrest Gate Baptist Church,Blackpool, no grace in this company.
Didn’t bother appealing, as the stress is to much.

Parked in the wrong space in a shared car park in error. Tried to resolve, without success. Penalty ramped up to £170. Hotel (Blackpool) don't answer. Company transferred debt to a debt collector. Called them 3 times. Each time on hold for over 30 minutes - no answer and no other method of contact that i can ascertain. Very aggressive firm.

Parked in a space which was next to spaces owned by a different company!! Paid for parking for the company in the space next to me as NO clear signage to say they’re owned by different people. Obviously part of their thieving tactics.
Letter issued on 3rd September but arrived on 13th leaving 4 days to appeal. Another thieving tactic.
If you see a car park owned by this company just avoid as they will find any reason to rob your money.
I would personally be ashamed working for a company that rob innocent people. Just as bad as the ones robbing on the streets.

Thieving Robbing scammers
If you ever park in one of these car parks make sure you display your ticket clearly and take a photo of it on your phone.
This company needs investigating and reporting they are stealing money off people

We paid for a ticket following a delay accessing the machine (helping a pensioner negotiate a payment). We were then slightly delayed having assisted a person who fell during our walk. We left the carpark within a few minutes of the end of our parking period. £60. Appeal rejected. Be aware that they time you from the moment you enter the carpark to the moment you leave - not from the point you buy the ticket or move the vehicle. If you are going to be a minute over your 'paid for period' you might as well not bother paying at all as any money you have paid in good faith is not deducted from their rediculous penalty charges.

Drivers please be very aware (even if you are an over 70’s pensioner) that if you make a mistake entering your car registration number when entering it at the time of parking (even if you then have dinner with family during the parking period) you WILL be fined £60 off the bat with no mitigation considered whatsoever.
I haven’t seen their company accounts to date but they must be quite desperate to send heavy fines to people who think they have played by the rules with good intent then end up paying a heavy fine. Quite shocking in my opinion.

Disgusting ripoff company. I have been parking next to my local Tesco shop for the last 2 years whenever i go to do shopping n. yesterday I revived letter fine from smartparking PCN £100 reduced to £60 if i pay quick and apparently they put there no parking at any time ! I didn't notice it and if I parked there for 15 Min while in Tesco what did I cost them to charge me that ? welcome to rip of Britain.

Incorrect PCN issued stating that I was in breach of the displayed signs. Was parked for 11 minutes into 2hr free parking period (signs clearly state no ticket required for free period). PCN arrived stating I did not display ticket.

LESSON: always appeal incorrect PCNs as the POPLA team were fair and upheld my appeal (avoiding spending £100). Now waiting for 2nd appeal to go through - similar outcome expected as exact same issue just a month later even though no PCNs issued for all the other times (weekly) I parked with them.

Given the number of reviews scoring 1 (probably because you cannot issue a score of ZERO) I would advise anyone to always take a picture of the signs with this company especially if further away from your usual route or home. It could save you a few ££.

Was sent a Parking Charge Notice for Standard Quay, Faversham. As an elderly couple we were panicked and although we knew we had never been to that destination we didn't know how to prove it wasn't us. Turned out it wasn't our car but a completely different make with a similar numberplate. Sent photographs of our car and details from the Gov.UK website regarding the other vehicle. Parking charge was eventually cancelled by brief email without one word of apology for THEIR mistake.

I appealed a parking ticket with a good bases and the rejected it. You don't really have the option to appeal again because you then have to pay the full amount because their communication is so slow.

Joke parking nothing smart about them ripping people of I am a diabetic on Insulin I was forced to park behind some shops because my blood sugar had gone very low and it was unsafe for me to drive. I was parked there for 40 minutes so my blood sugar could come up I got a parking ticket because I had parked there. I have appealed against the decision. They have totally ignored everything I have said and they still wanted me to drive my car out of the car park even though I would’ve been breaking the law by doing so there’s nothing smart about that parking company rip-off parking not smart.

£60 fine for a 12 min stay after driving into a wrong car park. Appealed fine but obviously not a company who is willing to use common sense on appeal!

A Company Built on Exploitation

Avoid Smart Parking at All Costs – A Predatory Business Model Designed to Extort

My recent experience with Smart Parking has been nothing short of appalling. During a family day out in Margate, I used one of their car parks and purchased 4 hours of parking for less than £10. Unfortunately, time flew by, and we ended up overstaying by 24 minutes. It was already late in the evening (past 6 PM), the car park was almost empty, and it's clear we weren't occupying a spot needed by anyone else. Despite this, Smart Parking has decided to charge me an outrageous £100, or £60 if paid within 14 days.

Let's break this down:

Absurd Charges: Charging £100 for a 24-minute overstay is nothing short of highway robbery. It's a blatant attempt to exploit honest mistakes for profit. The so-called "discount" of £60 if paid within 14 days is merely a cynical ploy to pressure people into paying quickly without contesting the fine.

Empty Car Park: The car park was nearly empty by the time we left. It's clear that our brief overstay had zero impact on their operations or on other potential customers. This demonstrates that their penalty system is not about managing space but about maximizing revenue through punitive measures.

Predatory Practices: Smart Parking’s business model seems built on preying on customers who make minor mistakes. Instead of a reasonable approach to overstay charges, they opt for draconian fines that are disproportionate to the supposed offense. This kind of predatory practice should be illegal.

Customer Exploitation: The entire experience has left a bitter taste. Rather than fostering a sense of customer service and goodwill, Smart Parking chooses to treat its customers as cash cows to be milked dry. This is not just poor business practice; it's unethical and exploitative.

Lack of Remote Payment Options: To make matters worse, Smart Parking does not even offer the convenience of remote payment through an app. In an age where technology makes it easy to manage parking time remotely, their refusal to provide such options is inexcusable. This forces customers to rush back to their cars and cuts off any flexibility, further proving that their priority is not customer convenience but financial gain through penalties.

In conclusion, Smart Parking epitomizes everything wrong with modern-day parking management. Their punitive charges for minor overstay periods are excessive and unjustifiable. I can only hope that they spend the money they extort from people like me on something useful, like medicine, because they’re certainly not spending it on providing a fair and reasonable service.

Avoid this company at all costs. They don't deserve your business, your money, or your patience.

Jesus would lose faith if he delt with this company.
They make the ticket machines so hard to use *put in reg* but your only allowed to put 2 digits on the display??? Then there is the pay vs time option that "applies automatically so it looks like your paying for the day.

BEWARE OF THE BRADGATE PARK MACHINES.
Honestly I would like to commend the person that took the photos of my car with a VALID ticket.......

Visited boots optician's in Newton Mearns, eyes tested,drops put in eyes,meaning unable to drive safely for 4hours.Couple of weeks later £60 fixed penalty dropped through the door.
Went through the appeal process, sent receipts, appointment detail's and screenshot of the affect the drops have on eyesight, screenshot of the law for driving whilst knowing its unsafe and I would be liable to prosecution. 3weeks later I received a letter saying my appeal was accepted and the penalty was scrapped.Fair result and in future I will pay for an extended stay if need to stay over the free 90mins.(ps,I didn't know eye drops would be used during my eye exam)Thank you Smart parking,

Absolute joke of a company. I got a fine for being in the car park for 14 minutes while trying to pay. The card machine wasn’t working and I don’t carry cash. They have an “app” supposedly and after signing in it sits on a loading wheel for 2 mins before taking you back to the very same loading screen. I didn’t leave the car park premesis during the mere 14 minutes I stayed there. I apeaked and It was denied. Then when I pay the fine the third party payment website crashes as I hit pay. The money leaves my account and when I refresh the page it says the payment is STILL outstanding 🤬 this whole system is a joke. Will never be parking here again and will advise people to avoid there car parks as to save their hard earned money from these incompetent tech virgins.