SmartParkParking Omdömen 

I parked in the Adam and Eve pub at Prudhoe to support my family at a memorial run, following the tragic and sudden death of my cousin. I did not see any signage about parking at the front of the carpark or along the side of the carpark where all of the parking bays were. I have since been back and seen the signs are attached to the side of the pub behind picnic tables, opposite the side where the parking is. In spite of the very difficult circumstances and the lack of signage, photos of which I included in my appeal, several PNCs were issued that day and Smartparking refused to uphold our appeals, without further comment. The manager of the pub also refused to speak to the parking company who manage the parking on their property. This is sadly not the first time I have encountered this company. I think their attitude is absolutely disgusting.

On a visit to Durham last August, I parked my rental vehicle in the hotel car park, having been advised that it would cost me a flat rate 20 pounds per day. At check-out, I paid 60 pounds for my three days of parking. In September, I received a Parking Charge Notice via Avis Budget UK, from whom I had rented the car. Smart Parking had charged me 100 pounds, 60 pounds if I paid within 14 days. Avis paid the fee, and also charged me a 30 pounds admin fee. As I live in Canada, I did not receive the paperwork until well into September. Almost impossible to contact Smart Parking, it's easier to win the Krypton Factor. The phone number I did eventually manage to find did not accept calls! No wonder they are called Smart Parking! I bypassed the usual routes and wrote to the CEO of Smart Parking and AVIS with copies to all offices, including proof of payment for parking at the hotel. I eventually got my refund but it took 7 months of pain. Do not trust this company.

Appalling . I parked in a car park in Newark on Trent . The machine stated I had reached maximum payment at £2.50 and would not accept further payment . As the car park remained open 24 hours I assumed ( as did everyone else attempting to pay) that I had paid the required amount . Surprise surprise I have been issued with a fine stating I had not paid enough . I have tried to appeal but the system demands a receipt which the machine did not issue and it will not accept screen grabs . Yet another example of parking companies ripping customers off . AVOID!!

On 30 Jan 2025, I visited a local spot, Siblyback Lake, for a walk and then a hot drink. When I arrived I noticed the signs to pay and display, etc. However, when attempting to pay for my ticket I found that the machine was having issues accepting card payments (no slot to insert card either). I tried more than once to try and pay via the card reader, but to no avail.

I then decided to go into the cafe to change a £10 note in order to pay. I was probably no more than 4 mins as there were a few customers ahead of me. Whilst in the cafe, I spoke to one of the staff who I knew regarding the issue, to which she advised that it happens a lot, and then went back to the machine and purchased my ticket. I paid £5 to park all day and displayed the ticket on my dash accordingly.

Today, 18 Feb 2025, I received a letter stating that I owe a £100 fine for parking without paying!!? I've sent an email to dispute this fact, however, I no longer have the ticket to hand as it went in the bin when I got home.

Machine would not print reg number but still took my money.
Had to pay twice.
Rang the number to complain and the phone number was dead.
Customer after me tried to get a ticket and screen said out of order.
Also noticed this company has really bad reviews.

This Company is charging me for staying a little over the time. Their machines were broken! The carpark was empty! Disgusting! How do they sleep at night?

pulled into a diner derby 138 road i wanted to go to toliet and then to clean windscreen injecters i went in to the diner to get a pin to clean them out the lady said put your regetrasion in i did not think any thing of it because i was not having a meal why did not the lady told me you will get find i think thy tell not to say anything wont be stopping there again smartparking are robbers peogeot 107 ya13

Legalised thieves
This company issued a parking fine to my brother,which was paid well within the time period a mouth later a debt recovery demanded £170 for unpaid parking fine, on contacting them and explaining he had paid.
My brother is a older man that doesn't do anything on line, he tried to call parking smart and was informed he had to do any correspondence via the form online.
The debt collection company were very aggressive with threats of penalties.
Frightened by this he went ahead and paid the debt collection company.
Not only did he pay the parking fine he also paid the debt company, both these companies are legal thieves praying on vulnerable people and avoid good honest people being able to speak in person

This was honestly one of the worst things hear about post Christmas.
I accidentally stayed past my time by 13 minutes! Only 13 minutes as I had lost my keys and didn’t see how to pay for extra time and they fined me £60 and that was the discounted price because I paid it within the time.
I also only got the letter through the post 2 days before the discount period was due to end which was honestly disgraceful. It was a terrible quality carpark as well, not worth the £2 I paid in the first place . Never using a smart parking car park again

I stopped for a coffee on my way home from North London at OK Diner Tickencote PE9 4AD near Stamford
I'm sure that I signed in at the Diner's counter
A few days later I get a demand for £100.00 or a discount of £40.00 if paid within 14 days
Having looked on the internet I find that this is a scam therefore I have no intention of paying
I advise motorists to avoid OK Diner Tickencote PE9 4AD in future

Visited Heybridge Basin, Maldon, Essex on New Year's day, with my son in another car. We paid for both cars, for 2 hours. We have receipts for both. This week both cars received PCNs, despite paying. We have both appealed & will not be paying. I have contacted the Parish Council who owns the car park & the MP. Also, I have informed Smart Parking that I am charging them £50 per hour for the time taken to find receipts & complete appeal form.
I advise anybody to refuse to pay & not accept their bullying, intimidating tactics, designed to frighten the public into paying

Absolutely disgusting 'company'. As with inappropriately high train fines, the government should intervene. They fined my £60 for a 21 minute inadvertent stay (I didn't see any signage at all and neither did my missus). I can only hope they go out of business or the government creates more proportionate regulation of what fines can be issued.

Thieves and crooks. This shit should be locked up and punished for robbing people

The entire business model is based on ripping off people and making massive profits.
It is about time that the Government intervened to outlaw companies like this.
Why any reputable organisation would wish to be associated with these bandits is a complete mystery.

My daughter parked my car in the Smart Parking Multi-Storey in Perth. On paying at the machine it would only take £1.20 then wouldn't accept anymore coins. 1 week later I received a Parking fine which I appealed as the machine had malfunctioned. Received a confirmation e-mail for my appeal which said I should hear within 28 days.
Time past and I heard nothing. Phoned, but for the "safety of their caller handlers" I couldn't speak with anyone and no e-mail address available.
Start of January I received a letter from a Debt Recovery Agency for £170 as Smart Parking said I hadn't responded to their letters - I didn't get any!!
I have gone through so many ways to highlight their shortfalls, but at present without much luck.I paid the £170 as legal advice was to take them to court would cost more. Be Warned !!!! I don't want others to be in same position

This company should be taken to court and charged with theft. I paid 80 pence for 2 hours parking and was over that time by 11 mins. I appealed the fine showing appointment times at an eye clinic plus receipts from several shops where i had spent just over £60. The fine was upheld after my appeal. £60 for 11 mins. If the fine was proportionate to the parking used i would of said, a few pound (£10) for eleven minutes, i'll pay that. But what an absolute piss take.

If I could give no stars I would. Charged for being in the car park for 11 minutes when there were not signs that could be see from inside a car stating that if you were there over 10 mins you’d be charged. I didn’t park in that car park as there were no allocated spaces left and no one made me aware that if I stayed over 10 mins I’d be charged!! I wouldn’t have taken the phone call from work there if they had!! They never sent me a first letter just a second stating I hadn’t paid and I now owe £170. Tried to appeal the day I received that letter to be told the time has passed! Of course it has! They never sent me a first letter. They say they can prove it was sent, but no proof has been shown to me. How can I be sure this is not just something the do to extort more money from people?! Awful company. It’s all just about conning people out of their money. Right before Christmas too. Shameful!

Paid for parking via Your Parking Space app and parked within timings. However, have received a penalty notice??!! I have emailed the Appeal process with proof and will await an update, but having read previous reviews I expect to have to take this further? Will provide an update here when received.

I drove into Fiveways car park Birmingham and was dismayed to realise there are no payment machines. There are signs that said I could use an app or phone line to pay. So, as I am autistic and technology is not my strong subject, I called their automated line. They asked me to say my registration number several times but they did not either hear me or there was a fault at their end. Getting seriously stressed, I asked the manager of the car rental place to help me, he came and rang the number and received the same result, not able to enter the cars registration number. At this point, fearing I would be in trouble, I removed my car. Sure enough, I received a fine notice for £100!!!! I appealed explaining their phone line didn't work and I was incapable of using the app but I have just found out that inspite of supplying my call log, my blue badge and relevant information, my appeal has been rejected!!
My warning to everyone out there.....DONT USE SMART PARK PARKING!! They should not be in the business of offering parking spaces, they should be in the business of daylight robbery!

On returning to my car the ticket machine asked me to pay 50p which I did and it issued me a ticket. 11 days later I received penalty notice for £60 stating that I had not paid the correct amount for the time I spent in the car park. I tried to phone the company to inform that I had paid what the machine told me I owed. All numbers that I rang either did not work or instructed me to use their website. I emailed the company and was told I had to use their website to go through their appeals process. I have now spent a several hours trying to use the appeal process and on every occasion their program either crashed or informed me that I should try again later or this message appeared: 'Sorry, a processing error has occurred, supporting documentation cannot be added to this Appeal at this time'. Every time this happened I had to re-type the information in and every time the same issues arose. I think there is much the company could do to actually deserve the accreditations it says it has. I won't ever be using a car park managed by this company. I wonder if they will reply to this complaint? I suspect not.