Smartappliancesuk Omdömen 

654
TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I purchased a Samsung one connect cable which is working very well and fits my TV. I found using the website very easy and I used their live chat function beforehand to check the product would be suit... Se mer

Betygsatt 5 av 5 stjärnor

Very smooth process and very quick delivery and the delivery drivers handled the goods with great care . Very satisfied from start to finish and we love the TV , amazing picture too .

Betygsatt 1 av 5 stjärnor

Ordered TV on 26 Dec. Emailed 2 weeks later asking where TV was and got auto-response reply saying on holiday till 6 January. Sent emails asking for update and no reply. Finally got on live chat and t... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Smart Appliances were by far and away the most competitively priced supplier for my new TV. Their pre and after sales service is excellent. The TV arrived within a couple of days of order and the del... Se mer

Företagsinformation

  1. Evenemang och underhållning

Informationen kommer från olika externa källor

Home entertainment has never been so exciting, with advanced technologies that keep evolving. We’re here to help you find the TV that suits what you love to watch and how you love to watch it. Explore the world of Smart TV and browse Trusted Customer S...


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

654 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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4,4

Alla omdömen

(654)

57 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I recently bought a tv from Smart…

I recently bought a tv from Smart Appliances uk and I have to say I am over the moon with it. I was able to get it £40 cheaper than the already very reasonable price due to their innovative ‘make me an offer’ section. Would highly recommend. Great company.

7 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Smartappliances great delivery team

Smartappliances delivered my product to the time they stated, worked around my schedule, letting me know of any potential issues on the way. The team were friendly, efficient and respectful of our home. The team carefully removed the product from its packaging and tested it to ensure all was in good order before leaving.

11 oktober 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great tv at great price

Ordered a Samsung tv and then panicked after reading all the reviews. Yes they are an online company so emails and live chat are the only way to contact them. Don’t expect an instant reply but they do reply. I send numerous emails with all my concern and anxieties but to be honest the Tv was perfect. Only criticism is that the courier is slow and a little disorganised which I’ve been told is being dealt with. I had to contact them directly and keep harassing them with the delivery.

4 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best price around

They had a problem with emails which is now sorted apparently and the tv took a couple of weeks to come but my expectations were managed and it’s a great purchase many thanks

16 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

AVOID THIS COMPANY!!!

The whole process ordering from this company was a nightmare. It took over three weeks for the item to be delivered and I was offered the one day I said I couldn’t do. When it arrived it was the wrong product and the company admitted they had sent a different product to the one I ordered which is a breach of contract. Despite being in breach they refused to refund until they got the item back from the courier which took another week to get back to them. Then I had to wait yet another week to receive the refund. You may save a little money with them but what’s the point if you can’t guarantee receiving the item you ordered in a timely manner. Also the “expert” delivery team were really rough with the TV wielding box cutting knives very close to the screen whilst opening it. Just awful service all round, would give 0 stars if I could.

9 oktober 2024
Omdöme utan inbjudan
Logotyp för Smartappliancesuk

Svar från Smartappliancesuk

Hi Daniel,

We are very sorry you feel this way,

We can confirm 98.3% of orders are delivered within 7 days,

Your item was damaged, so we sent you a much higher spec TV free of charge, as a good will gesture.

However, this was rejected and returned to us,

As per our contract with you, we must receive any returned item before and can issue a refund,

Your item arrived to us on the Friday, Was checked on the Monday and Funds with you on the Tuesday,

Very sorry again for any inconvenience caused,

Thank you

SAUK Family

Betygsatt 5 av 5 stjärnor

During a recent house move

During a recent house move, the 'invisible cable for my Samsung Frame was damaged. I tried several outfits on ebay, and kept getting the wrong cable! Smart appliances sorted it out even telling me where to find the serial number and the right cable duly arrived a day later. Excellent service, highly recommend.

27 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good customer service from Sean.

Good customer service from Sean.. cannot beat these prices. Have been everywhere in West Yorkshire for a good quality TV and Sean's products are unmatched!

7 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

You may be disappointed or worse

On September 7th 2024 I placed a £839 order for a TV - 'the last one of that model'. The company uses a "Specialist" delivery company and after 5 days, (Yes, 5!) the TV was allegedly dispatched. I contacted the company on the 17th, 18th and 23rd asking where the delivery was. On September 23rd, I was told that it had been "quarantined" at the delivery depot due to damage - hard to believe but OK. I was told that I could wait for new stock, select an alternative or have a refund. I immediately checked their website and strangely enough, the exact same model was now in stock again but around £150 more expensive. I requested the replacement from their current stock. Silence...... I later decided that I did not want to deal with the company any longer and asked for a refund. Silence..... On 28 September I wrote to them again asking where the refund was and gave them 7 days to complete the refund. Silence.... On October 4th I raised a dispute with the Credit card company and 3 days later the refund arrived - along with a story about the payment "failed" the previous week. I do not believe any of the stories given - but I will retract this review if James cares to provide me with proof. I believe that the company is untrustworthy and I will not deal with them again. You might be lucky - some seem happy if you read and believe their reviews.

7 september 2024
Omdöme utan inbjudan
Logotyp för Smartappliancesuk

Svar från Smartappliancesuk

Hi Jeff,

We are sorry about your experience, and always look to improve,

We can confirm you received a full refund from us and a £150.00 discount code for any new purchase,

Further to this, as a gesture of good will, we sent you a £25.00 gift card that can be used in 100s of stores in the UK.

We hope our gesture above help to reduce the issues you had and show we will always try to resolve any issues.

Thank you
SAUK Family,

Betygsatt 1 av 5 stjärnor

I wouldn’t even give this company one star!

I wouldn’t even give this company one star. Please listen to my review and the others on here. This company is a scam. I never received my TV and could not get hold of anyone to find out where it was. No one replied to emails and the chat function does not work. Eventually, after weeks someone got back to me about a refund. It was promised time and time again and I have still never received it! I have now reported this to my bank. Avoid this company at all costs!!!!

1 oktober 2024
Omdöme utan inbjudan
Logotyp för Smartappliancesuk

Svar från Smartappliancesuk

Dear Matthew Stace,

We are very sorry you feel this way and we always look to improve,

I can see you emailed us 6x over the space of 14 days, and we sent 5x replies in the same period.

You requested a refund which was processed, however as you raised a chargeback with the bank and subsequently it was blocked,

We replied to your bank to ensure you received the funds without delay,

We are sorry for any inconvenience and will offer you £150.00 discount code on any TV with expedited delivery as a gesture of good will,

Simply contact our sales team for details,

Thank you
SAUK Family,


Thank you

SAUK Family

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