My mum bought a new Hisense washing machine. The Hisense team came over and installed the new machine in a jiffy. No mess, no fuss. Noel was very effecient and professional. I am extremely happy with... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
You are NOT buying a factory packed TV , As James Sales Manager said “ we specialise in liquidated stock ,we don’t buy direct from Samsung “ The product you buy will come as Sales Manager said “... Se mer
Had what i needed, small integrated microwave to replace one that was 19 years old (small integrated microwaves are rare as hens teeth). Website's easy to navigate. Price was competitive. Free next d... Se mer
Ordered my air fryer on Tuesday afternoon for next day free delivery, didn’t arrive until Friday lunchtime. If this is how long delivery takes, then it should state free delivery 3-5 working days. It’... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
Road, Nw11ak, London, Storbritannien
- 02087263846
- Na@na.com
- smartappliancesonline.co.uk
3,5
Medel
291 omdömen
Ingen aktuell inbjudningshistorik
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What a waste of time this company is-…
What a waste of time this company is- Bought an induction hob in Xmas sale- next day they said payment didn’t go through and Sale was over 😂 the best bit is the money went out of my account and then they refunded it. They then tried to make me buy it at nearly double the price.
Also when I bought it it showed up as 1 left in stock however today there is 4 at maximum price. Nice try Lads 👏 rubbish customer service and very rude, do not make the same mistake I did !! They then proceeded to lie and say I used a card from another country- no sorry guys I did not… I used my Barclays normal card registered to my adress so your poor behaviour to lie when replying to my review is shameful and you simply didn’t want to sell me the item on the Xmas offer. I just wish I had read the other scam reviews before my purchase.
21 december 2023
Omdöme utan inbjudan
Svar från Smart Appliances Online
Hello Josh, as advised your payment was flagged as fraudulently and therefore rejected. We will not accept payments from another country to where the card is registered. Sale prices can change on a regular basis and so can stock during peak season.
Quick and easy
9 december 2023
Delivery on time
11 december 2023
Excellent service
Excellent service, very quick delivery and a great price and product
10 december 2023
The experience online was smooth and…
The experience online was smooth and easy . I can't comment on anything else as the delivery is delayed so I haven't got the microwave yet
9 december 2023
Returned a unused microwave I bought…
Returned a unused microwave I bought which didn’t fit as we expected, on arranging collection I was told it would be a £30.00 collection charge & a £52.00 restock charge. £82.00 for returning a perfectly good item is harsh. The small print said a charge will would be applied if used which it hadn’t been but because the box is open they’re charging me anyway.
1 december 2023
All OK with order from start to end…
All OK with order from start to end .was kept well informed.
30 november 2023
Fantastic service, fantastic product
We went to a large DIY superstore shopping for a new electric slot-in fire and had a very bad experience, although somebody was trying to sell us one and was being helpful didn’t know the measurements and totally refused to open a box so we gave up.
We came home and found the smart Appliances website which had all the answers and a great price so we pushed the button and bought it.
Less than 48 hours later it was delivered by DHL who had been excellent with communication.
The fire is now in place and is exactly as described, wonderful service from start to finish.
6 december 2023
Excellent transaction
28 november 2023
Very prompt service
Very prompt service. Kept me updated on when it was being shipped. Looking forward to trying my new shark carpet cleaner.
29 november 2023
Superb in every way. Buy with confidence.
So very quick with superb dispatch and delivery. No hitches whatsoever.
30 november 2023
Extremely disappointed
I am extremely disappointed with the service provided by Smart Appliances Online. I recently helped to purchase a coffee machine for my elderly mother, but unfortunately, the product did not meet our expectations. Despite our attempts to initiate a return, we have been met with nothing but silence and indifference from the customer service team.
The lack of a direct telephone number and the failure to respond to multiple online forms, emails, and WhatsApp chats has left us feeling abandoned and helpless. As a result, we are now stuck with a coffee machine that we have no use for and are unable to return due to the retailer's refusal to communicate to issue a return code.
This experience has left my elderly mother feeling distressed and frustrated, as she is now out of pocket for a product she cannot use or enjoy. I strongly advise anyone considering making a purchase from Smart Appliances Online to be aware of the lack of customer support and the potential difficulty in returning an item if it does not meet your expectations.
It is deeply disappointing to see a company demonstrate such disregard for its customers, especially those who may need extra assistance like my elderly mother. I hope others take heed of our experience and think twice before entrusting their hard-earned money to a company that fails to provide adequate customer care.
Order No #6339
17 november 2023
Exceptional customer service
Exceptional customer service. It came so fast I think they were wrapping it before I’d completed my purchase.
17 november 2023
Delivered to wrong address,said been…
Delivered to wrong address,said been signed for when it had not.
17 november 2023
Svar från Smart Appliances Online
Hello Robert, thank you for leaving a review. However we have not received any communication from yourself to indicate the item was delivered to a different address. We believe this review to be extremely unfair when we are not even aware of a situation. If you believe there is an issue then please get in touch. I have tracked the item and can see it was delivered, and we have proof of delivery via a picture. Once again, if you believe there is an issue, please get in touch with us. Thank you
Fantastic service
Fantastic service , team was delivered very quickly and absolutely issues
15 november 2023
Very pleased with coffee machine,
Very pleased with coffee machine,
Easy to set up and use. Very well packaged.
10 november 2023
Very happy with my purchase
Very happy with my purchase, thank you for a quick smooth transaction.
11 november 2023
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