The website and support after ordering were top notch. Easy to find parts to repair my fan, and after ordering, Received a follow up email to confirm fan model and issue to verify the part was what I... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nice fan at a reasonable price. The fan was packaged very well and was easy to install. However, once installed, the fan and light did not work. We verified that power was getting to the unit.... Se mer
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Extremely long shipping time. Product was never installed because we found out that needed circuit was on a three way switch and the provided fan switch was only set for two way. Contacted service a... Se mer
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Instructions did not really take into account mounting fan on high vaulted ceiling. Orienting the mounting bracket as described in instructions will NOT allow fan to hang vertically on an angled vault... Se mer
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Företagsinformation
Skrivet av företaget
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Kontaktuppgifter
1037 W. 9th Street, Unit 101, 91786, Upland, USA
- 909 503 9060
- cs@smafan.com
- smafan.com
4,5
Utmärkt
296 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Suggest you make the AC/DC cord that…
Suggest you make the AC/DC cord that attaches to the fan a bit longer, for different installations. Mine is in a garden gazebo.
29 april 2023
Svar från smafan.com
Hello Peter.
Thank you for your feedback! We appreciate your suggestion regarding the length of the AC/DC cord that attaches to the fan. We understand that different installations may require varying cord lengths, and we value your input.
We continuously strive to improve our products based on customer feedback, and your suggestion will be taken into consideration for future product development. We apologize for any inconvenience caused by the current cord length.
If you have any further feedback or questions, please don't hesitate to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing our fan, and we appreciate your business.
Smafan.com
Happy with purchase
Easy install. Motor is quiet which is why I went with this purchase. Some screws were missing but I had spares
22 april 2023
Svar från smafan.com
Hello Ted.
Thank you for your review! We're delighted to hear that the installation of your fan was easy and that you're satisfied with the quiet motor. We understand the importance of a peaceful and comfortable environment, and we're glad our smart ceiling fan meets your expectations in that regard.
We apologize for the inconvenience caused by the missing screws, but we're glad to hear that you had spare screws available to complete the installation. If you like, we can send the screw kit replacement to you.
If you encounter any further issues or need assistance in the future, please don't hesitate to reach out to our customer service team. We're here to ensure your satisfaction with our products.
Thank you for choosing our smafan.com and taking the time to share your feedback. We appreciate your business and hope to continue providing you with high-quality products and excellent service.
Fake news
Tell me I am getting my shipment early, then getting on the day Originally given, It makes you mad and frustrated.
28 april 2023
Svar från smafan.com
Hello Danny.
Sorry for the such awful experience. I sincerely apologise for this.
We understand how frustrating it can be when there are discrepancies in shipment dates, and we sincerely apologize for any inconvenience caused. We strive to provide accurate and reliable shipping information to our customers, and we're sorry if there was a miscommunication in this case.
We always aim to deliver orders as promptly as possible, but occasionally, unforeseen circumstances can cause delays. We apologize for any disappointment or frustration this may have caused.
According to your review, it was courier company that called get the shipment early but it delivered on the original day. We promise to ship within 12-24 hours after receipt of the order (except weekends and holidays).
But we can't guarantee when it will be delivered, because it depends on the Courier company(FedEx). If there is any shipment exception, we will try to contact the FedEx to follow up, and be sure to ask them to deliver the products to customers in time.
What you talked about shipping early, shipping on the original day, these mean the packages were arriving at the FedEx local facility (early/on time), instead of your location. Hope you will understand this is not our mistake.
Thank you for your understanding, and we appreciate your patience. We value your business and hope to have the opportunity to serve you better in the future.
Regards,
Hugo
Smafan.com
I ordered 5 fan remotes
I ordered 5 fan remotes. They shipped 5 fan remotes. Good Shipping time. The product was exactly what was listed and what I expected.
18 april 2023
Svar från smafan.com
Hello Michael.
Thank you for your review! We're pleased to hear that your order of 5 fan remotes was shipped correctly and arrived within a good shipping time. We take pride in accurately fulfilling orders and ensuring timely delivery.
We're also glad that the product matched the listing and met your expectations. At smafan.com, we strive to provide accurate product descriptions and deliver on our promises.
Thank you for choosing us for your fan remote needs and for taking the time to share your positive experience. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.
Even though we were not familiar with…
Even though we were not familiar with the new technology, we were impressed with the capability.
23 mars 2023
Svar från smafan.com
Hello Dianne.
Thank you for your review! We're delighted to hear that you were impressed with the technology of the smart ceiling fan, even though it was a new experience for you.
At smafan.com, we strive to provide our customers with innovative and advanced technology that enhances their overall fan experience. We understand that new technology can sometimes be intimidating, but we're always here to help and answer any questions you may have.
Thank you for choosing us for your fan needs and for taking the time to share your positive experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.
Ordered two fans
Ordered two fans. Love them. One was delayed due to shipper error. Customer service at smafan promptly corrected the issue. Will order from them again in the future.
3 april 2023
Svar från smafan.com
Hello Donna.
Thank you for your review! We're so glad to hear that you love your two ceiling fans and that you had a great experience with our customer service team. We apologize for any inconvenience caused by the shipper, but we're pleased that our team was able to promptly correct the issue for you.
We take pride in providing exceptional customer service and we're happy to hear that we met your expectations. We look forward to serving you again in the future and providing you with the higher level of quality and service that you've come to expect from us.
Thank you for choosing smafan.com for your fan needs and for taking the time to share your experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to continue to be your go-to source for high-quality fans.
Easy and reliable
Ordered two fans at an unbeatable price. Shipping was super fast and I was getting regular updates with tracking info. Overall, very happy with my purchasing experience.
31 mars 2023
Svar från smafan.com
Hello Phila
Thank you for your kind review! We're thrilled to hear that you found our ordering process easy and reliable, and that you were able to take advantage of our unbeatable prices on two fans.
We're glad that you found our shipping process to be super fast and that our tracking updates were helpful to you. We understand how important it is to stay up-to-date on your delivery status, and we're committed to providing our customers with a seamless and stress-free shopping experience.
Thank you for choosing us for your fan needs and for taking the time to share your positive experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.
The fan arrived 9n schedule
The fan arrived 9n schedule. We opened it nd it was a high quality unit. My electrician installed it and it works great.
3 april 2023
Svar från smafan.com
Hello Frank.
Thank you for taking the time to share your experience with our product and service! We're glad to hear that the smart ceiling fan fan arrived on schedule and that you found it to be a high-quality unit. We take great care in designing and manufacturing our products to ensure that they meet our customers' high standards.
We're also thrilled to hear that your electrician was able to install the ceiling fan successfully and that it works great. Our goal is to provide our customers with products that not only look great but also perform well.
If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you again for your support and for choosing smafan.com
Svar från smafan.com
Hello Mary.
Thank you for your review! We're delighted to hear that you love our fan and found it easy to install. We strive to create products that not only function well but also enhance the aesthetics of your space.
We're glad that our smart ceiling fan meets your expectations and that you find it pretty. Your satisfaction is our top priority and we appreciate your support. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you again for choosing smafan.com!
The easiness of installing a fan and…
The easiness of installing a fan and availing all the smart options.
20 mars 2023
Svar från smafan.com
Hello,Mahathi,
Thank you for taking the time to leave a review about our fan. We're thrilled to hear that you found it easy to install and appreciate this smart ceiling fan.
At smafan, we strive to create products that are not only functional but also intuitive and user-friendly. We understand how important it is for our customers to be able to install and use our products easily, so we're glad to hear that our fan met your expectations in that regard.
We hope that our fan continues to meet your needs and expectations, and we appreciate your business. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We're always here to help.
Thank you for choosing our smafan.com, and we look forward to serving you again in the future.
Bought a down rod
Bought a down rod, No instructions and no apparent capability with said fan then no return when item wasn’t used. I was charged me an operations fee deducted from my refund because it wasn’t a quality issue when I would have happily returned it. Just a Buyer beware….after their response I did not receive the correct credit….I paid $41.90 and received a credit of $27.69 so they charged me $14.21 operations fee. Really? You say to cover reshipping but told me not to return it so there is no return shipping. I would not consider this a resolution.
22 februari 2023
Svar från smafan.com
Hello Tami. Thanks for leaving a valuable review for us.
We are sorry to hear about the difficulties you experienced with your recent purchase of a downrod from our store. We understand how frustrating it can be to have an item that does not appear to be compatible with your fan.
From your message we knew that you had a low profile ceiling fan. Downrod can't no be installed with a flush mounted ceiling fan. We should have underlined this key point to you at first.
Regarding the return of the downrod, we apologize for any confusion regarding our refund policy. We strive to make our policies clear and transparent, but we understand that sometimes there can be misunderstandings. We do charge an operations fee for refunds that are not related to a quality issue, as stated in our return policy.
To be honest, recently, we decided not to return the returned accessories like downrod, remote, pcb, but to refund customer directly after deducting the operation fee. This is to reduce the chance of accidents caused by our returns and reduce the cost. This operation fee is actually the return shipping cost for the returned products, if you persist to return item and get a refund, we can help you with these.
Now that because it is not the quality issue of the downrod but it's your low profile ceiling fan that can't not install with a downrod, you will pay the return shipping cost, which equals the operation fee.
Please know that we take customer feedback seriously and will take steps to improve our instructions and communication with customers to prevent similar issues from occurring in the future. We appreciate your honest feedback, and we hope to have the opportunity to serve you better in the future.
About the instruction of installing a downrod with a ceiling fan, you can find it in your ceiling fan's package, instead of from a downrod package. Of couse, you bought a low profile ceiling fan, so that it would not teach you how to install a downrod with your flush mounted ceiling fan.
Item Price: $32
Shipping cost: $9.9 (Order item subtotal over $39 will enjoy free-shipping, but this order won't)
Total: $32+$9.9=$41.9
Because it is not the quality, we will deduct operation fee/return shipping cost from refund. It depends on your choice. You can choose return the item or keep it. The amount will not change.
Operation fee=$4.31
Return Item Price: $32
Shipping Cost will not refund, which was received by UPS
Refund Amount: $32-$4.31=$27.69
Please do not add the shipping cost as your refund. You paid shipping cost for send item to you when you placed order, instead of returning.
Hope you will choose smafan.com again. We wish you have a good experience next time.
Fan runs way out
21 februari 2023
Svar från smafan.com
Hello Kevin.
I am sorry that our product could not satisfy you. We saw that you only bought a downrod on SF#4123 at smafan.com. Please note that the downrod is only suitable Carro DC ceiling fan. It would not match if your ceiling fan is not Carro brand and not DC ceiling fan. This information can be seen at product listing.
If you have any problem, please contact us via cs@smafan.com.
Hope you will choose smafan.com again.
Very pleased with my three (3) Smafan…
Very pleased with my three (3) Smafan ceiling fans purchased over the past 2 months. Great styles, functionality, and prices. Smafan Customer Service was great to fix minor problems.
1 februari 2023
Svar från smafan.com
Hello Arthur,
Thank you for sharing your positive experience with us. We are thrilled to hear that you are pleased with your three smart ceiling fans that you have purchased from smafan over the past 2 months. We are glad that our products met your expectations in terms of style, functionality, and pricing.
We're glad to hear that our customer service team was able to help you resolve any problems that you have encountered. At Smafan, we take pride in our commitment to customer satisfaction, and we're happy to hear that we were able to meet your expectations.
We appreciate your loyalty and support, and we hope to continue serving you with high-quality products and excellent customer service. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing Smafan.
The LED lights on my fan were not…
The LED lights on my fan were not working correctly and the lampshade had some black marks on the inside that I couldn't remove. I contacted customer service and the immediately told me how to fix the LED light issue and sent me out a replacement lampshade. Fantastic customer service!!!!!
10 februari 2023
Svar från smafan.com
Dear Lilly,
Thank you for taking the time to share your experience with us. We apologize for the issues you experienced with your fan's LED lights and lampshade. We're glad to hear that our customer service team was able to assist you promptly in resolving the LED light issue and provide you with a replacement lampshade.
As a seller, we take pride in our commitment to customer satisfaction, and we are thrilled that you found our customer service fantastic. We always aim to provide our customers with quick and efficient solutions to any issues they may have, and we're glad that we were able to meet your expectations.
If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help and ensure that you have a positive experience with our products and services.
Thank you for choosing smafan, and we look forward to serving you again in the future.
Best regards,
Hugo
Svar från smafan.com
Thanks for leaving us a review.
Satisfying customers is my duty. I hope all customer will have the best purcahsing and using experience. Although you applied for a return because our products are not perfect enough for you, I am still happy that we have customers like you.
Hope you will choose our smafan again
Second time purchasing from smafan
Second time purchasing from smafan. the prices are amazing. the shipping is fast. the product is easy to install. 10/10 would recommend.
25 januari 2023
Svar från smafan.com
It is a fantastic review for us! Hearing you have purchased second time at our smafan, we are all lucky that having you such a loyalty customer! Our product are in low price but high quality. All products would be sent out in the next day when order is placed.
Thank you for your strong support to our store. With your encouragement, we will make more products. Welcome to smafan again!
Svar från smafan.com
Thank you for leaving such a great and kind review for us, Nick.
We are glad to see that you think our fan and light are nice. Made of great material, the smart ceiling fans at smafan.com are always within high quality and modern design. And thanks to the powerful DC motor, the ceiling fan has 10 speed for multiple requiements to get cooling.
Appreciate again! Sincerely hope you will choose smafan again. :)
Svar från smafan.com
Thanks for leaving review for us.
We are sorry about that our product does not satisfy you. If you want to connect your ceiling fan with Google home APP, you would have to connect Carrohome APP first. If you still could not connect, please contact us via email cs@smafan.com. We will give you a further assistance.
Great product and super fast delivery
24 januari 2023
Svar från smafan.com
Thanks for leaving such a kind review for us.
We are all glad to see you have excellent experience with our smafan.com. Your satisfaction makes us touched. Hope you will enjoy our product, and choose our smafan store again.
It’s been working great
3 januari 2023
Svar från smafan.com
Hello Bob. Thanks for leaving such a kind and great review for us!
The smart switch is of smart features and will make great experience for you.
Your support is our working goal. Your touching review makes us a day!
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