Update 4/2 Please check out the disclaimer on their website before proceeding. Refund received. Glad this is done with. Refund took multiple contacts over a number of days. ———— I beli... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was referred by my GP to Sleepstation due to chronic insomnia. Initially I was sceptical especially when they started by messing with my sleep pattern(which wasn’t working anyway). Going into about... Se mer
Företaget har svarat
I was referred to Sleepstation by my GP after months of despair at not sleeping at all many nights or not sleeping well when I did manage to get to sleep. The Sleepstation therapy over 7 weeks has t... Se mer
Företaget har svarat
I was referred to sleepstation by my gp as a sufferer of fibromyalgia I have amongst other health issues chronic insomnia. After 2 weeks I went from having on average 2 hours sleep a night to nearly 5... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Sleepstation is a clinically validated sleep improvement programme that can help you sleep better after just four sessions. Designed by experts and backed by science, our online sleep service is proven to combat even the most severe insomnia.
Kontaktuppgifter
Storbritannien
- sleepstation.org.uk
3,9
Bra
371 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sleep station naturally
Sleep station rescued me in my time of need.After ceasing of my strong medication I was left with insomnia.
I battled nightly with the anxiety & worry if not sleeping. Yes it was tough to start & within a few months my anxiety reduced & the advice tutorials etc I received helped me.
On the plus side I can refer back to my emails/videos from sleep station
Should I relapse.
24 oktober 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Ann,
Thanks for your review. We're really pleased that our sleep therapy helped to alleviate your worries and start sleeping better.
You're right that it can be difficult to begin with so well done for putting in the hard work and taking back control of your sleep. We hope you continue to sleep well and wish you well for the future.
If you can’t sleep, give Sleepstation a try!
Hi. I did find that Sleepstation helped me quite a bit. It’s very difficult to convey all your thoughts online as everyone is different and has different circumstances. In my case I have a lot of arthritis pain and it is this and my husband’s snoring and coughing that sometimes wakes me up in the night even though we have separate beds in the same room. My trouble is that I miss all my family members who have passed away (obviously not my sons and granddaughters) and think of them constantly when I can’t get to sleep at night, either at the beginning of the night or when I wake up in the middle of the night. I also feel very depressed when on waking early, the mornings are so dark and miserable. We will be putting the clocks back this coming weekend and this will mean even more dark nights and mornings that we are plunged into the gloom. My husband and I are both elderly so obviously feel this more than younger people who go to work and therefore get out of the house more. But I’ve given Sleepstation 5 stars due to the excellent help from the Sleepstation team. Regards Margaret.
23 oktober 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Margaret,
Thanks for your review. We're pleased to hear that our support team were helpful and hope that you've gained some useful techniques and tools to help manage your specific problems with sleep.
We hope that these tools help you to manage your sleep going forward, especially in the upcoming dark mornings. If you do feel like you need some further support, you can log back into your account and send a message to your sleep team. They'll be happy to give you some further guidance.
Complete nonsense and a total waste of…
Complete nonsense and a total waste of time. Don't be fooled by this garbage. Didn't help me at all. Patronising claptrap.
20 oktober 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Paul,
Thanks for your feedback. We're sorry that you didn't feel we could help you to improve your sleep.
Unfortunately, nothing is 100% effective so, despite our really high success rates, we are unable to guarantee it'll be successful for everyone.
We hope you find a resolution to your sleep problems soon.
sleep station
Really helped me to get my sleep back in focus and improving with well staged and well paced advice and activities. Interesting resources and a flexible approach that helped and supported me to take control and stay on track
18 oktober 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Jane,
Thanks for your review. We're really pleased to hear that we helped you to take back control of your sleep.
It's great to hear that you found your week-by-week therapy sessions and resources well structured. We know there's a lot to take in so we try to make sure that everything is easy to digest and accessible.
We hope you continue to sleep well now and in the future! If you do feel you need any further guidance, just log back in to your account and drop your sleep team a message in the app. They'll be happy to help.
I'm afraid this programme just didn't…
I'm afraid this programme just didn't work for me, and I completed the 6 weeks with a worse problem than when I started. There were no "new" suggestions or techniques but perhaps/maybe if my problem had been due to anxiety it could have been more effective. I personally feel as if they didn't really listen to my explanations but instead preferred to keep suggesting techniques for relaxation. Perhaps this programme would be ok for a very basic/short term problem due to anxiety or an inability to relax, but unfortunately I felt the programme to be a little basic despite regular contact from them.
24 september 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Gillian,
Thanks for your feedback on your experience of Sleepstation.
You're right that the suggestions and techniques that we introduce aren't 'new'. Everything we do is evidence-based and proven through many years of research, so it's likely that you've come across some of our advice before.
Our aim is to provide the support and guidance to help people have the right knowledge and confidence to implement these techniques and make long-lasting, positive changes to their sleep.
Relaxation training is one of the core pillars of CBTi (the type of therapy we use). When it's combined with the other techniques within CBTi, it's been proven to have excellent results in helping people resolve their sleep problems. Unfortunately, nothing is 100% effective, and I'm sorry that you didn't find CBTi helpful for you at this time.
If you'd like to reach out to your sleep team by logging in to your account and dropping them a message, they'd be more than happy to discuss your next steps with you and offer further advice. If not, I do hope you find a resolution to your sleep problem soon.
If you're neurodivergent don't bother
I repeatedly told them that I know my insomnia (that I've had my whole life) is caused by Autism + ADHD and that I have tried many different things to help it. They completely ignored what I said about being neurodivergent and then kept recommending treatments I had already told them did nothing for me.
They seem to be aware of only 3 (very common) causes of insomnia and 3 (very common) ways of treating it. If you have one of these issues, then the service will be fine for you; if you're like me, however, and don't, then you'll find them incredibly patronising and difficult to deal with. Despite sending them very detailed information about my sleep, I still felt like they weren't listening - instead, they would just make wrong assumptions.
All they do is regurgitate the same very well-known pieces of information at you and keep telling you to just stop being stressed or anxious.
I have asked to discontinue treatment as I am getting so annoyed at this service that it's stressing me out more and actually making my sleep worse.
13 oktober 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Amelia,
Thanks for giving your feedback about your experience of our sleep support service so far.
The solution to sleep problems can seem counterintuitive and it's important that you have faith in the team who are supporting you to give you the confidence to implement their suggestions and recommendations.
I would really recommend reaching out to your sleep coaches to explain how you're feeling, if you haven't already. Just log into your Sleepstation account and send them a message.
CBTi (the method we use) is a proven and well documented approach so you're right — the advice that we offer may be something you've heard of before. We don't claim to have developed any new sleep science — the power of Sleepstation is helping people to understand and implement evidence-based advice to get results.
It could be that you've tried some of the techniques in the past and found they didn't work for you. However, studies have shown that many of the techniques don't work in isolation and must be combined to provide the most benefit.
Often, many people will find it difficult to do it alone and that's why we offer human support at every step. I'm sorry to hear that you've felt that the support you've been given up to this point hasn't taken into account your specific circumstances.
Our sleep team aim to give everyone the personalised, tailored support to improve their sleep based on their individual needs.
It sounds like you're at the beginning of your Sleepstation course so I'd really recommend reaching out to your support team to share your concerns and frustrations, like you have here. If they understand your problems I'm sure they will do whatever they can to help.
Take care.
Really breaks down and deals with all causes and types of insomnia
This is a really comprehensive and helpful course. It covers all issues which may cause insomnia and goes through logical stages of helping through your own personal situation. The support is excellent. I am in my sixth week and really making progress.
12 oktober 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Terri,
Thanks for your review. It's great that you're making real progress with improving your sleep and hope you continue to do so, right up to the end of your therapy and beyond.
We're also pleased that you've found the structure of the therapy helpful and logical. We know that there's a lot of information to digest so we think it's really important to make it as easy to digest as we can. So thanks again, we appreciate the feedback!
Fabulous support from the Sleepstation …
Fabulous support from the Sleepstation team. I would recommend this service to anyone who is having sleep problems. I have gone from little or no sleep every night for 5 years to now regularly having 5 plus hours.
1 september 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Tracey,
Thanks for your review. We're so pleased to hear that you're sleeping so much better! We hope you continue to sleep well but, if you do need some extra support, you can just log back into your account and drop your sleep coaches a message. They'll be happy to give you some further guidance.
Take care.
This Really Works.
This Really Works.
I've now completed five weeks of working with sleep station, and the experience has been really good. The support is great. I found that first of all the explanation of how we sleep helped me to understand what was happening better. So that was the first step to relaxing and feeling less anxious about waking up. Then the techniques for getting back to sleep if i do wake up in the night are extremely useful, plus setting up bedtime routines etc. I am sleeping much better now, and would highly recommend Sleepstation.
2 oktober 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Sylvia,
It's brilliant to hear that you're sleeping much better now. We think it's really important that it's clear throughout your therapy why each step is important, so we appreciate knowing you found the explanations were accessible and helped improve your understanding.
We know you're not quite finished your therapy so hope you continue to make even more progress, both up to your final week and beyond. If you do find you need any further support once you're finished, though, just log back into your account and drop your sleep coaches a message. They'll be happy to help!
Sleepstation support is fantastic.
After 6 years taking sleeping tablets and as many years putting up with insomnia I was referred to Sleepstation via my GP. After six weeks of guidance, information and support from the Sleep Coach and Team, I now don't take any sort of sleeping tablet and don't stress or get anxious when it's time to go to bed at night. You have to be committed to the programme but it is worth it as the rewards have been beneficial to my mental health and I am sleeping the best I have done in years.
29 september 2023
Omdöme utan inbjudan
Svar från Sleepstation
HI Diane,
Thanks for your review. We're so pleased that we've been able to help you take back control of your sleep without having to rely on medication, especially after so many years of taking them.
You're absolutely right, our sleep therapy does take commitment, but like you said, the results are certainly worth it! We hope you continue to sleep well but, if you need any further support, just drop us a message through the messaging system and your sleep coaches will be more than happy to help.
Take care,
Total waste of NHS funding and…
Total waste of NHS funding and resources.
The database would not allow me to log true figures as I spent more time awake than asleep.
I requested that I be allowed to send a screenshot of where the database was failing but this was ignored at first then I’m told they can’t accept a screenshot.
Sleep station is making my mental health much worse.
I have asked them to close my account and not bother me.
27 september 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Chris,
Thanks for leaving your review. We value the NHS and do what we can to support them, so we're disappointed to hear that you weren't satisfied by your experience.
We value all feedback we're given and aim to constantly improve our service so it's also disappointing to hear that you felt that your feedback was ignored. This has been passed on to our sleep team and they've reached out to you via the messaging system. We'd really like to resolve this for you but, if you don't wish to have any further support, we wish you all the best and hope you find a suitable resolution to your sleep problem in the future.
Complete failure - snake oil comes to mind
My participation in - nay, subjection to - this treatment brought only comprehensive failure. Nothing achieved, the original problem only got worse.
I suspect my motive to join is shared by most of the participants - I started the course because I was exhausted as a result of prolonged insomnia.
While some of the "resources" contents, advice and techniques are helpful, they are commonplace and recommended without apparent individual purpose of aim. Repetition that "all is well and getting better" is, without explanation and justification, tiresome, unconvincing and ineffective. Worse, it is patronising, reminiscent of bad marketing. Supporting this narrative are badly presented graphs that are more convincing as evidence of pseudo-scientific approach. The illusion of personalised care is quickly dispersed by a clearly algorithmic approach.
To sum up this course's SINGLE and ONLY undisguised method: restrict sleep to the point of exhaustion and, after several days, you'll sleep ONE night through. And probably forget insomnia for that night. Not to worry if, the next day, you are back to square one - or worse.
14 september 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Alek,
I'm sorry to learn that you haven't found a solution to your sleep problem with Sleepstation up to this point.
Our sleep team has reached out to you to see if we can find an appropriate way to move forward with your support.
I want to assure you that the personalised care we provide is not an illusion. Every service user has sleep coaches who work with them throughout their therapy and are on hand to give advice and guidance specific to that user. Some of the advice that our sleep coaches give relies on the interactions with service users. The more information you give, the more tailored this can be.
While our service is personalised, our approach is based on a proven methodology - CBTi, a scientifically-proven method for treating insomnia with over 40 years of research behind it. It's now regarded as the first-line treatment for insomnia, including by the NHS. The graphs you mention are visual representations of your sleep efficiency, a scientific measure of how well you're sleeping and one that many users appreciate as a way of viewing their progress over the weeks.
Sleep restriction therapy is a core component of CBTi and this effective technique does limit the amount of time you spend in bed with the aim of increasing the amount of time you spend in bed actually asleep. Resolving insomnia properly can take time. We don’t offer a quick fix but as we support people to improve their understanding of sleep, most people find techniques that work to address their individual sleep problems.
We'd love to be able to give you further support and to see if there's anything more we can do to help you get your sleep back on track. If you could first check your messages within the app and respond, we'll be able to take our next steps from there.
Definitely recommend
Regular check-ins, techniques that work, informative PDF's to take away.
18 september 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Sue,
Thanks for your recommendation. We're pleased to hear you found the techniques and support effective.
Take care.
Can't sleep?Sleepstation can help
This certainly works you do actually sleep better. The staff are very supportive,by the time you finish you do feel better, certainly worth doing it.
17 september 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Sue,
Thanks for the review. We're so glad you found our sleep therapy worthwhile and are now sleeping a lot better!
Take care.
Sleepstation...an effective way to beat chronic insomnia.
Sleepstation is a superb way of overcoming chronic insomnia. It is based on CBT and is a well tested and highly respected process. It does require a significant measure of self discipline but the therapists with whom you relate regularly online are highly supportive as are the various pieces of instruction conveyed by videoclip. At times the process may seem counterintuitive but it works! ...and that is what matters.
I am very grateful both to Sleepstation and to my doctor who told me of it.
16 september 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi there,
Thanks for your review. We're so glad that we've been able to help you with your sleep. You're absolutely right that it takes self-discipline to see results but, like you said, it's a process that really does work.
We're pleased that you found the support from your sleep coaches so helpful. As we've said before, we believe this human support sets us apart and really helps so many of our service users stay the course and achieve such fantastic results.
We hope you continue to sleep well, both now and in the future!
Brilliant
This has been so helpful for me. The advice is wide ranging and not everything will be appropriate for everyone but just keeping sleep diaries (these only take a minute or two) and trying to keep to certain bedtime patterns helped tremendously. The support is as much or as little as you want or need and always gently given.
12 september 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Trudi,
Thanks for your review. We're really pleased that our sleep therapy was helpful for you. We hope you're now sleeping a lot better and continue to do so in the future!
Take care.
So much good advice Tailored to you…
So much good advice Tailored to you exclusively , based on your sleeping diary. Lots of support from sleep advisors.
1 september 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Veronica,
Thanks for your review. We're really pleased that you found your personalised sleep plan helpful and your sleep coaches supportive!
Take care.
Try it. This process really worked for me
This process really worked for me, and I can't thank them enough. It leads you through the process, step by step, stage by stage. With help and advise always to hand. Each week sets out a different set of targets, building on the previous week, and videos explain what the aims are and how it is intended to improve your sleep pattern. I went through a really bad spell of disjointed sleep, long hours awake,tried lots of over the counter options, nothing worked. In the end I went to my GP who suggested Sleepstation. So glad I followed up.
31 augusti 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Martin,
Thanks for your review. We're so pleased to have been able to help you get back to sleeping well again. It's good to know that the format worked well for you — we aim to make the information easy to digest and process so we appreciate knowing that the step-by-step design was effective!
Take care.
SLEEPSTATION REALLY HELPED ME THROUGH A BAD TIME.
They check your sleep pattern first and then give you guidance on how to improve the situation. You are supported to try a different approach to what you have been doing. Each person has a doctor, and two other support workers to give you the support you need and it is helpful that you can ask questions if you need help. They will also change something for you if it is not working. You have a review after every week. You need to work at it to change the approach you have taken in the past. It takes time and work but it is most definitely worth it in the long run. Be patient with yourself and do your best. The team are really friendly and helpful and you don't feel alone, which I found very helpful. They get 10/10 from me.
8 augusti 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Susan,
Thanks for your review. You're right when you say it takes time and work to take back control of your sleep, but I'm pleased that you found it worthwhile.
It's also great to hear that you found the support from the sleep team so helpful. We really believe having human support while you work towards better sleep can make all the difference.
Thanks again and take care.
This is an excellent programme/support
This is an excellent programme/support. I have learned a lot about sleep and how to improve mine The resources are clear and the steps manageable. I have found that the tips/ advice work and am sleeping bettter. The sleep coaches are encouraging and helpful. You need to commit to the programme but it is worth it.
19 augusti 2023
Omdöme utan inbjudan
Svar från Sleepstation
Hi Jane,
Thanks for your review. We're really pleased to hear that you're now sleeping better. You're right when you say it takes commitment to turn your sleep around, so well done on putting in the work!
Wishing you a sleep-filled future! Take care.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.