Sky New Zealand Omdömen 149

One star is generous. After being with sky TV for over 30 years my parents cancelled their subscription to move overseas. They made it impossibly hard to get the refund. Would never recommend. Unfortunately in the end we had to cut our loses and gave up on getting back the refund.

This company is absolutely terrible to deal with. Their product is awful and their customer service is non-existence. There are many other streaming platforms that are so much better. Please do not waste money, time or energy with this company. Worst decision of my life was trying them. The cancellation process is endless, complicated, time-consuming and frustrating. An all-around terrible experience.

Got the new white Box from Sky two weeks ago….only after the black one finally clapped out after many years use. Agree with all the revews, this thing is terrible. Its doing my head in.

Slow to respond, keeps freezing, push a button and thye whole thing just turns off….wont record, pause button does nothing. Its quite frankly a piece of S#+T. Will definitelt look to cancel our Sky subscription after being a subscriber for many yearts if they dont rectify these issues.

Had heard the rumours about how bad the “white box” is….now I now they are all true.

The main issue with Sky is the sky box. It keeps needing to be reset. I am on my third Sky box, and it makes no difference. The remote is slow and lagging too. The price keeps increasing, so I am considering cancelling my service. I have been with Sky for many decades.

Worst supplier ever. They continually tell lies and are dishonest when dealing with them.

A year or two I accepted the new white Sky box. Extremely unhappy with it however that wasn't my real problem. I also started Sky Broadband and along with Sky Starter, Entertainment and Sport the latest price rises ment I would be paying over $2,600.00 a year. So I planned the 30 day advance notice to completely cancel Sky. The Rep. tried everything to change my mind but finally convinced him I was not interested. The change over went ok but then I noticed a $110.20 payment to Sky three days after the cancellation date. Now the "fun" started. This was over 16 emails. I asked how come the $110.20 was taken after the cancellation date and they never gave me an answer even when asked multiple times. Something about they don't handle the subscription finance side of things. I had to apply for a refund online so I did but because they hadn't received the courier pack I had to wait. The courier package never arrived, I had to request a new delivery (16 minutes with difficult communication through the Philippines) which took a week to arrive so I packed everything on the included information card and posted it. The Router was not mentioned nor was it included in the returns info on their site but I was then informed I hadn't returned the Router so no refund. So I again requested another courier bag but this never arrived either. Finally, after about 10 days and as I said 16 emails I was informed the Router had been returned ??? and I could apply for a refund which I have now received. As I said this was all done by email but at no time did I communicate with the same person. A very difficult firm to deal with and one I would nor recommend. Now anything and everything to do with Sky here is being rubbished - except the Router of course which is still have.

I have been with Sky for 19 years for TV and 3 years for Broadband. A few months ago my Sky TV stopped working and it turned out it was the wire from the dish to the TV and they said I would need to get it replaced. I didn't want to spend money getting that done and Mercury had a half price deal on Broadband for 12 months so I tried to cancel my Sky sub. I phoned them and they put me off for a week offering me a discount on TV and saying that Mercury wouldn't be as good. They were going to call me in a week to get my final decision after I had looked into it further. No-one called. I called them back a week later and cancelled both TV and Broadband giving a month's notice. The month rolled around and I transferred to Mercury broadband. I got a courier envelope to return the modem which I did. I had also booked to get the dish removed at a cost to me a few days after the switchover. That failed to happen, they called me on the day and said they couldn't fit me in even though I had booked a month earlier. I booked for the following week. Then they called me randomly and said they were coming to do it that day. I have a small dog and had deliberately chosen a particular day of the week so he wasn't home. Ended up taking the dish down at their convenience. Next day I get a Sky TV invoice for another month of TV and pointing out a penalty of $11.50 if I didn't pay on time. Tried Live Chat with no luck. Got email to verify who I was. I entered an incorrect detail so they said I would have to send them ID. Not happy doing that, I am finished with them. I say you don't need my ID the account has been cancelled and you shouldn't be charging me. Put me through to someone more senior. Get an email this morning saying you definitely owe that money. I recheck and it's for a future month, obviously I can't use it, I have no connection and no dish. End up phoning, talked to person sounded like in Philippines. He checked and said I shouldn't have been charged the TV for the next month and he would credit. Getting it in writing, I don't trust them. Incredibly hard to cancel a subscription once they've got you, their Live Chat doesn't like the word "Cancel" and either cuts you off or acts dumb. Would not recommend Sky to anyone to touch with a barge pole. Only given one star because nothing lower. And I can't leave a Google review because they don't allow Google reviews according to AI. Wonder why!!

White sky box is terrible. Freezes, cuts out, can’t find programmes and is poorly designed. Overall is is absolute rubbish. Can’t believe how ignorant Sky is of their inferior product. People pay a high price for this trash!

Horrendous service, do not under any circumstance get their subscription. This is a scam! We cancelled our over priced service and were told to wait for a parcel to return the device but were never sent one. After calling them they claim that they didn’t have our address on file even though they delivered it to us initially. Now they are trying to claim $250 dollars for not returning the device even though they themselves told us that the return box was sent without an address on it. When asked for an address to send the device at our own expense they have ignored us. After a long delay we finally received the package and returned it but they had already put us down as a bad payer which has affected our credit score. Please use any other service, in fact pirating their offerings is far safer, more convenient and has less chance to ruin your future!

My Sky Pod took 7 weeks to be delivered. It was sent to the wrong adress. I had to contact Sky to find out what the status was and never received updates. The Sky pod streams poor quality. When I called the call centre, I could hear aprox 6 other Sky employees coughing and talking. I thought i was calling an overseas call centre.

Been reading the reviews and have to agree, everything has been repeated over and over,and more repeats over and over. I don't know what we are paying for. Wish there was another option. They need to drop the prices as they aren't getting new programmes.

I recently moved my broadband connection to Sky Broadband NZ, and the experience has been very frustrating.
Despite providing the correct ONT details multiple times during the signup and follow‑up process, Sky still configured my connection on the wrong ONT. As a result, my household was left without internet for two full days, which had a significant impact on work and daily activities.
What’s most disappointing is that this outage was entirely avoidable and caused by a configuration error on Sky’s side. Yet the compensation being offered for two days without service is $3.67, which feels completely disproportionate to the inconvenience caused.
For a broadband provider, basic provisioning accuracy should be non‑negotiable. This experience has seriously shaken my confidence in Sky’s processes and customer care.
I would strongly suggest improving internal checks during connection setup and offering fairer compensation when customers are left without service due to preventable errors.

The purpose of my communication is to express that I have been a member of Sky Sport for over a year or two and have consistently encountered issues with the quality of service.

Tonight has essentially become the breaking point.

I have captured photographs of the quality issues and recorded a video to provide you with a clear understanding of the problems I experience while watching sports.

I am extremely disappointed, particularly after paying more than $50 per month to view content that resembles pixels from the 1990s.

I kindly request that you take the necessary actions and refund me for all the years I have been a member.

So disappointed!

I have been waiting 5 days for my sky now to work you carnt talk to anybody, only email...this is the WORST company in nz.
They just don't care about service

The new Sky white box promises to deliver and be a superior product to the old mySky box. Initially worked well and Bluetooth remote brillant but soon it was plagued with multiple issues including remote failing to connect on a daily basis. Such a disappointment and let down, the previous black mySky was super reliable. Seriously considering giving up on Sky NZ.

Remind me never to get sky again they cannot keep Highlanders game on???? It’s in North Harbour!!

Useless company. Useless devices. The white sky box is terrible. The people you talk to on the phone for assistance are straight up robots who piss you off even more than the sky technology itself. The only company that releases new hardware that are absolutely terrible and filled with glitches/software bugs.

Constant buffering tried different Internet connections Fibre, 5g and portable hotspot all with the same result . Terrible service cancelled after 5 Days not worth $55 a month . Used Kayo in Australia far superior pity can't stream here.

I thought I bought a one month pass Sept-Oct but I just discovered that they have been charging me monthly ever since. I got it to watch one game! I feel duped! I’m hoping they will give me a free 5 month extension so that I can at least use it but won’t hold my breath. I’ll change my rating if they do.