Sky New Zealand Omdömen 150

Zero rating

One of the worst Companies to deal with!

Sky Box stopped working - have called them numerous times - was told each time we would have a new Sky box couriered within 3 - 5 days - still waiting and told next week but no guarantee.

Paying for a service they can’t even provide !

Also got address incorrect 3 times - absolutely useless -

I was moving houses and called up Sky a week in advance to sort out the change of address. Talked to customer support and assured the new place is serviceable and was just checking some details out. Promised to give a call back when everything was set. Guess what, they called me a day before I was moving and informed me my new address is not within their coverage. With this kind of disregard to client's needs has left me without internet connection for the next 2-3 weeks. All they gave me was to waive the termination of contract fee. Scrambling to find another ISP and forced to use mobile data. Just horrible customer service

Customer Service Team are useless and pathetic. No knowledge of what they doing or saying. Sky was amd is still greedy to rip Customer off. Hopeless Service when sometimes can't view any channels. Charging month in advance but Service is horrible. Highly Never recommend any family and friends to join sky.

Contacted company. Useless response. The app is problematic. Being the only option they take in fortunes. These guys are ratshit. Don’t recommend.

Whoa! Eager customer in Aoteoroa New Zealand for five weeks and I want to get access to Sky NZ sports for one month to watch local and international rugby. Looks easy online. The site comes up and the monthly option around NZD$60 appears but when you click on it… nothing happens. Blank phone screen.
So, I phone the listed contact number. A digital voice tells me this number has changed and dictates a new number I listen to three times to memorise.
I call the new number and, after several minutes get a human voice but I suspect offshore, i.e. not in NZ. No worries. The polite person listens to my issue: how on Earth do I sign up to Sky Sports NZ, and asks me to wait.., and I wait… and I wait… and I lose patience and cancel my call.
Hm. This seems to me like a pretty dreadful Sky customer service. I honestly feel as if the product advertised is basically unobtainable and when I contact the customer service section to address the issue, the protocols suggest also, desired service is unobtainable.
Fascinating, and, if you’ve come across this review, go figure. Sigh.

Wish I could give big 0! Customer service is lacking any humanity, not a single care given. When payment is to be made is not clear, their deals are rip offs, the original price before the deals go up, when the internet is cut off - there's no notification, and they can't compensate for it being off for hours, then says to contact Chorus to complain. It's ridiculous. Never again with Sky! Can't wait for my contract to be done with them. Never had so many headaches with an internet provider. Their internet is slow too and I'm on their most expensive plan. Don't sign up with them! They don't take accountability for their mistakes/faults and do not care to rectify it. Good luck using them if you work from home or need the internet for medical needs.

I have 12 Sky Sport channels & still can't get NZ playing cricket!! The price keeps getting higher & keep getting less good sport! Sure I get useless things like a Shaun Johnson talk show, darts, interviews of AFL & Football... Where is England Vs India Test matches? Why do we have rugby on 2 channels at the same time with Maori commentating???? Time for competition & not like TAB who make a 100% same site & call it Betcha.

The old Sky box was well thought out intuitive and faultlessly reliable. The new Sky box is none of those. It is slow, laggy and relies heavily on the internet connection to even work.
They have messed up the interface and the remote.
Truely rubbish

What the hell is with all the repeats?? It’s ridiculous. I link my favourite programmes when I see an episode come up that is new and haven’t seen before… before I know it I get all the old episodes jumbled in to all the new ones but many many more old episodes.
This is so frustrating and I’m over it!

Sky tv nz sucks, never had so many issues !!!!!!!!

For how much you pay, you’d expect watching a game with no issues. Super rugby semi lagged the whole game and this isn’t the first time this has happened!!! Get it together, very frustrating

Useless service. Technician was supoosed to come yesterday. I took leave and stayed at home but no one called or turned up. This is absolutely ridiculous. I have rescheduled for next Wednesay. If no one comes will cancel this useless Sky service.

Disgusting service. BEWARE! What has happened to Sky New Zealand? I can't see them lasting much longer. We cancelled our Sky Tv and our Sky Broadband at the same time. Our equipment was returned immediately using the courier bags provided by Sky. Luckily I took photographs of the parcels and kept tracking information, as six weeks after they received our equipment back Sky placed a $260 'unreturned equipment' charge on our account. This was challenged with them and they admitted that the equipment was received, and reversed the charge that same day. However, it seems that when the originally placed the charge on our account they also sent our account to Baycorp debt collections!! We have now been chased by a debt collector for a NON-debt, and our account is showing $0.00 balance with Sky. Now we have to keep chasing Sky to get Baycorp to cancel the debt collection, as this was all an error on Sky's behalf. I am on a Facebook page of Sky Complaints, and this seems to be an extremely regular happening by Sky when someone closes their account. BEWARE!

My 84 yr Mum has tried to cancel her dead husband's account for over a month. Pulled the plug out of the box and it is gathering dust in the garage (because Sky will not send her a sticker to return it). They insisted her name goes on the account so she could log in and cancel the account. That was a mistake!! She (nor any of us who tuned into the Sky phonecall to set up the name change) could not log in the next morning. So more hours on the chat bot, phone calls (speaking to a person), emails (online form and my own), canceled the auto-payment, and today they emailed Mum to thank her for joining Sky!! And, they gleefully state they are charging for 60 days first up and not 30 days. What?!! Surely a digital signal reached Sky as soon as she pulled the plug out and no activity has been logged? Please, please, please just cancel her account. Send her a sticker to return the box. She will not be paying you a cent for 30 days or 60 days. Please respect her request and let her grieve.

This is a long one lol, I truly am baffled at how unorganised and incompetent this team is. First, I rung to order a Sky booster and to upgrade our broadband plan on the 4th of April. Waited about a week and nothing happened despite the person on the phone confirming my plan will upgrade in 24 hours from when I rang. Surprise! worker messed up the order so bad when I had rung back asking where my booster was, I was met with an even more clueless worker telling me that I had to get a technician in to set up "fibre pro" at my address because I'm not on fibre pro which; keep in mind I was unaware the plan hadn't even been set in place the FIRST TIME, so, I'm here all confused because our house has fibre it literally says on the SKY APP. I ask to speak to someone else because I'm genuinely so lost at this point, she tells me she can't transfer me to someone else because they will just say the same thing (which when I rung back, they did not say the same thing lol), at this point I'm done so I hang up. So, then I ring back because, everything started making sense, I knew they were all just lacking. So anyway, I ring back, and I'm met with a really nice guy, and he connects all the dots, we figure out that when I rung the first time, nothing went through, god knows what that worker did but the man on the phone constantly mumbled how bad she did and how badly she messed the order up (Not a good look lol) Anyway, he fixes it all, after 3 weeks our broadband actually upgraded and he told me he will put an order in for a booster after the new plan kicks in, amazing! one thing done, only took 3 weeks, well.... I'm not done LOL. I ordered the new booster on Tuesday, it is currently Saturday and nothing has shown up, no tracking number... nothing... So, I ring back AGAIN asking for an update on the booster order, to my utter surprise ... THE ORDER HASNT EVEN BEEN PUT IN!!! So, I place ANOTHER ORDER, and it should be here in 5 days!!!

I'm, genuinely speechless. Lost for words bro. How incompetent can a company be. This is actually ridiculous. The only reason why I haven't changed providers is because my dad loves sky sport. So tempted to switch bro. If this booster doesn't come in 5 days and I ring again and they say it hasn't been ordered AGAIN, I'm switching LOL so stupid.

I hope SKY NZ sees this and does something, on god your people need help

Our sky box hasn't been working for a month, on February 2025 it only worked from 8 am to 6:30pm. Begining of March it just it comes on and off till it no longer works. Rang them numerous times, and maintenance is now rescheduled 3 times. Service is useless

I recently cancelled my Sky TV and Broadband. I phoned up to cancel and was given a termination date.
I was told a courier bag will be posted to me to return the equipment. I was advised equipment must get couriered and can’t be dropped anymore.
After the termination date no courier bags were sent. I followed up two weeks later and was told the courier bags will come. Another two weeks went by. I followed up again. I was told the same. Another month went by. More follow ups. Eventually get an invoice from Sky TV charging for equipment not returned. The invoice dated 10 February and payment due by 22 February. On the same day I get another invoice from their debt collector being advised I’ve been handed over for an invoice raised due to Sky TV’s inaccuracies as well, 12 days before the due date. Now Sky TV says I have to talk to the debt collector to sort it. It’s disappointing that no one from Sky Tv as well as the Broadband team will assist in sorting a problem created by their own team. Furthermore Sky team members are agree that I will have to pay all debt collector charges. I am confused with the ignorance that represents the brand of Sky TV and Broadband. I have asked countless times for a manger to contact me as all customer service can say is” There is not much we can do.” Customer service is clearly not what Sky TV & Broadband make it out to be. This has now been back and forth for 4 months. Why join Sky if this is the treatment you get when you need to cancel your subscription.

Our Sky Sport Now rewind access has been downgraded to 6 hours from 24 for no reason at all that I can see - we still pay the same service fee. So I have to access through another Sky Go set up with another app and login - why make life so complicated Sky service proposition is appalling. Extremely undelighted and trapped customer.

Price recently increased, subsequent live streaming sports events failed. Complaint to customer service fobbed off with generic response. Very impersonal and failed to answer all points.
A different time they over charged me & when requested refund they said there'd be a fee as they "weren't a bank" - just outrageous!

Frankly 1 star is 1 too many. We ditched full sky years ago for cost reasons. We have to buy skysportnow for cricket tournaments for lack of any other option. Watching the semi-final live i was dumped out of the broadcast 3x insude 20 mins. Watching the final "live" on replay i have been dumped out 2x so far and each time end up back somewhere far further on. Dont get me started on the absolute MORON scheduling replays. Highlights are available but not the full game. You can watch the second innings but not the first. "Live" replays dont enable fastforwarding to where you actually want to.start. i cannot conceive of a less competent broadcaster. If there were ANY otber option sky would be bankrupt.