Skechers Omdömen 

Ordered Skechers which were despatched on 5th Nov. Updates from UPS tracking stopped on the 6th so after a few days i rang Skechers who were brilliant. I had also been in touch with UPS (courier). I was told to allow 10 days for an investigation which was disheartening. However Tracking started updating again on the 12th and my parcel arrived today 14th Nov. Skechers customer service tackled the problem straight away and i can't fault them for the help i recieved. Thank you⭐️

After being recommended to purchase a pair for work, i ordered online a week before i required them to travel to london for work. I paid £6.95 postage and was advised 4-7 business days. No offer to pay extra for guaranteed delivery before the following Monday. By Friday no sign of order and had to seriously consider travelling 25 mile to Birmingham to go to the store and purchase a further pair, which i had to do. It has been 13 days (8 business days) and still no sign of package and no new information on the tracking. DO NOT BUY ONLINE UNLESS YOU ARE NOT IN ANY HURRY FOR THEM BEFORE CHRISTMAS!

10 out of 10 for the shoes. ZERO for Customer Service. I will never order directly from the website again. I placed an online order for two different pairs of boots on the same day. A few days later, two enormous boxes arrived - easily four times the size of the shoebox inside. One box contained one pair of boots. The other box contained... the SAME boots. I could not find a phone number for customer service, so I sent them an email explaining what had happened and attaching receipts and photos. No response. Two days ago (9 days after placing the order) I received an email saying UPS would be delivering a Skechers parcel the next day. It never arrived. I finally found a phone number for Customer Service. It was out of use. I got the new number and stayed on hold for 20 minutes - being subjected to loud, annoying music - before I was cut off.
So - I am left with a pair of boots I don't want; without the boots I DO want; two gigantic boxes I can't throw out yet, in case I have to send the unwanted boots back in the original packaging - and ZERO response from Customer Service. I will NEVER order directly from Skechers again, and would not recommend their website. Skechers shoes are great - but buy them in-store or from Amazon.

Why o why does it take so long for Skechers UK to deliver your order ?? You literally wait 2 weeks for delivery. Any other online retailer its 2 to 3 days.
Very poor delivery. They use UPS who insist on a signature which again is inconvenient when other couriers leave the parcel in your porch etc. if not home.

Where do I start. having placed an order totalling £200 with what I thought was a reputable company I never expected to have the issue I have had. it started going down hill when I received several conflicting delivery updates from UPS. Then 2 days before the delivery date I received a notice to say my parcel had been delivered which it hadnt!! On looking further into the tracking my parcel had been returned to sender in Belgium. After a good deal of effort I finally managed to talk to skechers online who confirmed my order had been returnd to their warehouse in Belgium and effectively cancelled and refunded. However I have not received the refund and it will take up to 5 working days to process. As a goodwill gesture they have offered me 35% discount if I want to re-order. I really dont think I want the hassle to be honest and whatever I decide will be after the refund is received. Do yourself a favour and if you cant find what you want in Skechers UK stores or a reputable retailer dont be tempted to order online.

I order some boots with delivery time saying 5-7 days it has been longer than that so I contacted the UPS to track my item, they said as off the 6th November they have had no updates and therefore think it has been lost and to contact Skechers directly so they can investigate. After giving up trying to speak to a real person on phone i managed to live chat with a robot for a bit before finally getting a real person only to be told they don't know where my item is or when it will be delivered but it's "not lost" so now I need to go buy some other boots and wait god know how long to receive the ones I ordered so I can send them back for a refund so not only is it a great inconvenience i will also be out of pocket too

Oh goodness please please do not order from
Skechers. I ordered some boots and just the same as Shelley they’ve been lost by UPS. I’ve done the same and raised a ticket with Skechers but this is so unsatisfactory. I’d sooner go barefoot than wear another pair of Skechers

I bought a pair of slip ins a couple of weeks ago which were comfortable but after wearing them a couple of times outside they were affecting by Achilles heel (tendon) to the point I couldn’t walk in them anymore,I took them back to the shop and was told they couldn’t take them back as I had worn them outside so I’m left with a pair of 75 pound trainers that I can’t wear.

I had to return a pair of lovely boots which had a difficult zip. The returns process was amazing in a really good way. On line, they sent a label which I attached. I contacted UPS for collection which was easy and selection of timings for convenience. Collected and within two days, I’ve received confirmation of receipt and refund from Skechers. Love the quality of Skechers and will definitely be purchasing again. Brilliant partnership with UPS. Thank you.

Bought a pair of skechers shoes in February (expensive) but they were comfortable but already the outer skin of the shoe is peeling away and looks shoddy. Would not buy again

Absolutely dreadful customer service. I placed my order almost 2 weeks ago and I still haven’t received my trainers. I’ve emailed twice and have not been given any response as to where my order is.
Awful customer service. I will not be using this company again.

I was shopping at Lakeside Doncaster when my mum said to go try Skechers “Slip-ins” - getting to be a bit of a codger and it’d save me bending down to pull shoes on . Being a life long sceptic I was pleasantly surprised.
The shop staff were extremely helpful and the store was well laid out.

In a world where next day delivery in very much a thing it baffles me why it takes so long to get your order from this company...that is until you realise that when you order shoes in the UK they dispatch them from Belgium and use UPS. UPS will then send you numerous notifications saying it will be delivered on this date and time and you must be home to sign for the package...even though it hasn't cleared customs yet. These companies wonder why Amazon is so successful!

Ordered shoes on 22nd October but haven’t heard anything about them. There’s no Customer Service no telephone number either. Very bad service. 😡

CEO IS USLESS AND A WASTE OF SPACE. I had exceptional service from the Colchester store and wrote to the CEO to say thanks and ask that the store get some praise. Not even a response from him, he clearly cares less about his staff than the customers do. What a dreadful Boss

They have no phone number, only e mail option and they dont respond. I haven't received my order in over a month. I eventually spoke to someone and they said it couldn't be delivered and it was at some garage. Went to this garage and no order and again im getting no response. BEWARE this company is a scam

If I could give Skechers online ordering 0/5 I would. Delivery never even attempted by UPS. They’ve dumped our parcel at some cash and carry about a mile away, didn’t even let us know found out by looking it up myself. Didn’t deliver last week when they should have done either. If you are unable to deliver to a customer you would think that the least you could do is let the customer know where you have left them. I am not a mind reader! So won’t order from Skechers ever again it ain’t worth the hassle. Rubbish service all round don’t waste your time.

Bought the new waterproof trainers. After 4 months they have stretched so much my heels are lifting out of the back.

Shrewsbury Sketchers store staff are wonderful, helpful and very knowledgeable

Ordered 2 items and arranged time off to receive delivery due to signature. Item never arrived and another date given. Again made time to receive them but only 1 item arrived. Had to make more arrangements to receive the second item. Complained to customer care and all the response i got was " you seem to have now received the delivery". Should be ashamed