Skechers Omdömen 

gutted . i seen i pair of trainers £64..99 . the site says ' sign up' and get 20% off 1st order ... yipee . i ordered then put em in basket went to pay ,,,,,,,,,,,,,, nope i could not have them as was under £100 . so its kinda misleading , ive now removed myself so i dont get any more offers from them .

Ordered with a delivery date of 19th dec and no sign of trainers. Customer service is abysmal seemingly they are aware of UPS truck being held at customs and couldn’t be bothered to keep customers informed. They claimed that they would get an update on 22nd and keep me posted but have had radio silence. Going to have to raise a dispute. Wouldn’t ever order from their website again.

Despite receiving a shipping notification email from skechers uk, and a delivery estimate from UPS for the 19th of december, i received a refund on Christmas eve. When i tracked my order it stated refund complete, which seems impressive when i have never had the item. However my postage costs have not been returned, leaving me almost £8 put of pocket, and a gift short for Christmas.

Very disappointed with the service provided by this company. Ordered shoes on line and had a delivery date of Friday 19th Shoes never arrived tried customer services which is automated and says will have to wait 5 days for a response. Unable to track despite saying they were ready to be delivered. Ordered in plenty of time for a Christmas delivery. Terrible customer service

Skechers stated they’d despatched the trainers , UPS said they had them and were due to be delivered on a Friday 19th . Nothing came !
This maybe be fraud . Either way I’d recommend not using UPS and buy from a physical store or avoid Skechers full stop . Numerous Anglo Saxon words that begin with “f” and “w” would fit how I feel about these outfits , as a pensioner who bought these for a relative and at xmas I can do without losing £82 .
So play safe and avoid Skechers and UPS.

Eventually we were able to resolve our return (see below) and receive a refund. Oliver, in the USA, assisted with this process. Therefore, we have upgraded our review from 1 star to 2 stars. Although our matter has been resolved, it was complicated and we would still suggest caution in ordering from this company. In particular, do not part with any money until you have an order number.

The company needs a proper, honest, and legally compliant returns policy. We paid £141.94 for two pairs of Skechers trainers on 5th December 2025. They do not fit at the heel. We got no invoice, no order number, no paperwork, no return address with the delivery and hence no means of returning them. We've spent the last fortnight trying to return them via their website, their email and telephone.We waited 45 minutes for a telephone response, but don't now expect one because it is past their published "support" time. Unless Skechers respond to this review satisfactorily, we would recommend that you do not buy from this company.

I was ordered a few months before one pair of trainer the delivery is coming very late and when I received trainers, so I use two or four months for like my workplace I was feeling very uncomfortable when I was wearing trainers on my job one day suddenly comes in my mind. Need to check the trainers tags you know inner tags mention on the tags the shoe is from Vietnam made in Vietnam so I’m very unsatisfied and because they deliver very late and second thing and they give it to me very low quality Shoes from Vietnam they are very cheap. I will never buy again from Skechers. I bought these trainers from official sketchers UK website.

I’ve had these boots for three months, used strictly for work. Yesterday I started getting pain at the back of my heel, and when I checked the boots after getting home, the leather at the heel had completely worn through. It finally gave way mid-shift.

For work boots, three months of use before failure is unacceptable. The materials clearly aren’t built for real working conditions. I expected far better durability and comfort from a product marketed for professional use.

I’ll be looking elsewhere for my next pair. Very disappointed.

Extremely disappointing Customer Service initially received from Skechers UK.
After Involvement of Craig H (Area Manager) all issues were addressed and put right. Exceptional service provided by Craig, hence the 5 star review however, the Customer Service Department should be addressing and resolving these issues at their level without the need to involve an Area Manager.
All the same it’s Very much appreciated Craig.

I purchased a more budget pair of walking trainers from Sketchers costing around £65, within two months one of the trainers developed a large hole towards the top of my foot. I decided maybe it's because I purchased a cheap pair so I decided to go for a higher end pair and paid £140 within 4 months the same issue developed this time on the other side of the trainer. Whilst walking it felt like I was stepping on a permanent stone in the trainer. No other brand has ever developed this issue nor has Sketchers in the past but only this year. It tells me there's either a design issue or simply the material used is cheap. I simply cannot afford to keep replacing trainers every 4 months or less.

I did try calling Sketchers when the first issue began only to talk to customer services that quite frankly didn't care or come up with a solution.

Today I tried calling again on the 01707 number which is advertised on the website and across all search engines to hear a voice message saying the number has now been changed, I was using my mobile and suffer with dyslexia so couldn't remember the number stated and I do not carry a pen and paper with me.

So it would be common sense to actually update your website giving the new number and massively begin putting your customers first and understanding it is us who keep you in jobs and the business alive.

I will now have to seek another brand of trainers similar to Sketchers.

If I could award no stars I would. Having ordered boots two weeks ago, delivery has still not taken place. There is nobody to talk to on any phone number. The email helpline elicited a sympathetic reply after five days but no concrete action taken. Just the reassurance that 'it's out for delivery today'. No understanding that this has been the case for a while now. DON'T order from Skechers would be my advice.

My order was not without its problems, even though ( to be fair to the company), the shoes I ordered arrived 4 working days after I placed the online order. The Skechers UK website did not seem to recognise that I’d incorrectly typed in my email address, and accepted the incorrect one. Consequently, I did not receive an order number or tracking information. I emailed customer service asking for confirmation of my order details the day after placing the order, but didn’t hear back until the same afternoon the delivery finally arrived (but too late by then!). This is a company that (like a few other online retailers) seems to want to keep its customers at arms length, by not providing a phone no. - just a chat bot and/or email. If I’d been able to speak to a representative directly by phone, I could have resolved my problem immediately. This really isn’t acceptable nowadays. Also, I could have bought the same shoes elsewhere and got them the next day. 4 stars almost awarded but I gave it 3 (could have been worse but luckily the order arrived within the deadline). However below average customer service - Skechers need to up their game!

visited the Merry Hill branch UK. Francesca went above and beyond to help find me the trainer. I have specific requirements- Arch fit and Extra wide. it wasn't on the shelves. She brought all trainers with Arch Fit and extra wide. I have tried them until i found what I was looking for. Thanks Francesca for your help and support.

Wish I could review any of their products but unless you are a midget or a giant, literally all of the mainstream sizes are out of stock!

This has been an absolutely shambolic experience from start to finish.

• Skechers UK customer service is non-existent. They literally ghosted me — no live chat, no helpful support, no response to emails. Trying to get answers or resolve an issue was impossible.

• UPS delivery: inflexible. They wouldn’t leave my parcel in a safe place, with a neighbour, or let me collect it from the depot, which caused me to miss delivery.

The combination of Skechers’ ghosting and UPS’s rigid policies made what should have been a simple purchase a massive headache. I would not recommend unless you enjoy frustration and wasted time.

We bought my daughter 2 pairs 2 weeks ago, thinking the company has a good name and we didn't buy the cheap end. 2 weeks later her trainers already look 2 years old, tacky and coming apart. Having just paid for them rather than being involved in trying them for my daughter, I now feel how cheap and rubbish they feel! The rubber going around it is already coming apart- wish I could share photos!

I really should have read reviews before ordering.
Given a delivery date by UPS which passed. I was told in a subsequent call, my order was on its way but days later their tracker stated the items had gone missing (empty box found).
I have emailed skechers but no reply. I have ordered from elsewhere and will cancel the credit card transaction

None existent customer service. Love the product hate the company and UPS just doesn’t work

Buying from Sketchers is easy but ups delivery pulls the score down. So much that I wouldn’t buy from them again. UPS still haven’t delivered with excuses all the way. First it was customs delays but website said it had cleared customs. Then they said they would be delivering on Saturday which is unusual quoting two differing delivery slots. After waiting all day I was told due to further delays they wouldn’t now be coming until Monday. They used to be one of the best delivery companies but they’ve gone downhill. I wish I’d have bought in the high street shop as I would have had them by now. Useless company

Ordered Skechers which were despatched on 5th Nov. Updates from UPS tracking stopped on the 6th so after a few days i rang Skechers who were brilliant. I had also been in touch with UPS (courier). I was told to allow 10 days for an investigation which was disheartening. However Tracking started updating again on the 12th and my parcel arrived today 14th Nov. Skechers customer service tackled the problem straight away and i can't fault them for the help i recieved. Thank you⭐️