I arrived in Athens Airport and went to buy an eSIM from this company because of the poster they had that displayed Vodafone. I'm a Vodafone business client. The pastry is very misleading. It says 100... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought eSIM package for 7 days, unlimited, max speed 5G for Turkey. I used the hotspot with my son and we enjoyed all 7 days, without interruption, without problems. Excellent! I recommend it.
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Esim voyage disponible en moins de 5 minutes, tarif compétitif et fiabilité du réseau. J'ai testé en Tunisie, 10 Giga pour un peu plus de 10€. Parfait, dés la descente de l'avion j'avais du réseau.
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Esim gekocht voor Frankrijk . Echter was de dekking waar ik verbleef heel slecht . Contact opgenomen met customerservice . Ze hebben alles in werking gesteld om de dekking te verbeteren door het proce... Se mer
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Företagsinformation
Om Sim Local
Skrivet av företaget
Sim Local has been helping travellers stay connected since 2011, and is a leader in the travel connectivity industry.
We connect travellers to the networks locals trust with our instant eSIM plans giving you stronger coverage, faster speeds, and better value than expensive roaming. Sim Local offers access to more local eSIM plans than any other eSIM provider, so you can choose the perfect package for your travel and connectivity needs.
With instant eSIM plan purchase and activation available through our website or the Sim Local app, it’s never been easier to get connected before you fly or the moment you land.
We partner with trusted local mobile operators worldwide to deliver just-like-home connectivity, backed by reliability, transparency, and expert support.
Alongside our online eSIM offering, Sim Local has a proven physical presence in international airports, with stores in London Heathrow, London Gatwick, Madrid, Vienna and Athens, as well as eSIM kiosks, SIM card vending machines, and partner locations including WHSmith and InMotion.
Whether digital or in-store, Sim Local is the smarter choice for simple, instant travel connectivity.
What is an eSIM?
An eSIM (embedded SIM) is built directly into your device. Instead of swapping physical SIM cards, you can download a digital eSIM profile, install it in minutes, and instantly connect to a mobile network at your destination.
Why Choose a Sim Local eSIM?
- Access to the best local mobile networks with great value data packages
- Some plans include calls and texts too
- Trusted local MNOs and MVNOs for stronger coverage and faster speeds
- More reliable than global resellers
How does Sim Local work?
- Download the Sim Local app (or visit our website).
- Choose your destination and purchase an eSIM plan.
- Install your eSIM digitally on your device.
- Land, switch it on, and connect instantly.
Or visit a Sim Local store in one of our airport locations, where our team can help you choose the perfect plan.
Sim Local Features
- Access to more local eSIM plans than any other provider
- Fast eSIM activation in under 5 minutes
- Stronger coverage and faster speeds with trusted networks
- Plans include hotspot capability
- Expert customer service via WhatsApp
- Transparent pricing with no roaming fees
- Store presence in major international airports
Sim Local eSIM FAQs
What does a Sim Local eSIM plan include?
Data-only plans, unlimited data plans, and local plans with calls & texts. Plans available for 7, 10, 15, 30, 60, or 90 days.
How much does it cost?
Prices vary by destination and data amount, with affordable options for every type of traveller.
Does an eSIM come with a number?
Some local eSIMs include a phone number for calls and texts. Check your plan’s details before purchase.
Which devices are compatible?
Most newer iOS and Android devices support eSIM. See our compatibility guide:
compatible handsets
Can I use my SIM card at the same time?
Yes. Most devices support dual SIM, so you can keep your primary number active while using a Sim Local eSIM.
Popular eSIM Destinations
- United States
- United Kingdom
- Europe Regional Plans
- Spain
- France
- Australia
- Japan
- Turkey
- Canada
- Thailand
- UAE
Learn More
🌐 Website
📖 Blog
📍 Store Locations
🔒 Privacy Policy
📜 Terms & Conditions
Join the Sim Local community!
Follow @simlocal on Instagram or simlocal_esim on TikTok!
Kontaktuppgifter
Sim Local Head Office 7th Floor, RSA House, Dundrum, D16 FC92, Dublin, Irland
- WhatsApp: +1 (555) 700‑4252
- customerqueries@simlocal.com
- simlocal.com
4,4
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Seamless Service
We travelled in Turkey, Vietnam, Thailand, Malaysia, Singapore, Hong Kong, Borneo & Brunei. The eSim worked seamlessly in all. One small issue of my own mak8ng was sorted out immediately by Support over WhatsApp
8 mars 2026
Svar från Sim Local
Hello Derek,
Thank you for your wonderful feedback! We’re delighted to hear that your eSIM worked seamlessly across all your destinations. It’s also great to know that our support team was able to quickly resolve the issue you encountered.
We truly appreciate you taking the time to share your experience and hope to support you again on your future travels! 🌍
Svar från Sim Local
Hello,
Thank you for your feedback! We’re glad to hear you had a very good experience and enjoyed the fast internet connection. Your satisfaction means a lot to us, and we look forward to continuing to provide you with great service.
Muy mal servicio
Muy mal servicio, se supone que el paquete que contrate ; era ilimitado , viaje por Europa a 10 ciudades y solo en las principales tenia en ocasiones recepción, tenía que estar buscando de manera manual al proveedor, me dejo tirado varias veces sin poder navegar por mapas o bajar información de lugares .
3 mars 2026
Svar från Sim Local
Hi there,
Thank you very much for your detailed review, and also for reaching out to our Customer Support team during your trip, we truly appreciate it.
I’m really sorry to hear about the experience you had while travelling across Europe. I completely understand how frustrating it must have been to experience inconsistent reception, especially when relying on maps and important travel information.
Just to clarify, our eSIMs connect to multiple local networks in each country, which allows your device to switch and connect to the strongest available signal in the area. In some locations, particularly when moving between cities or in less covered areas, manual network selection may sometimes be required to get the best possible connection.
I can see that our support team was assisting you during your trip, and we truly appreciate your patience while troubleshooting. That said, I’m very sorry that the experience did not meet your expectations, as this is certainly not the level of service we aim to provide.
We have now reached out to you directly to review your case in more detail and make things right for you.
Svar från Sim Local
Hey there,
Thank you for your feedback! 😊 We’re glad to hear you found the service easy to use and affordable. We hope to keep you connected on your future travels! 📱✈️
Don’t advertise and unlimited data plan…
Don’t advertise and unlimited data plan and then cap it at 10gb per day. Felt like a bait and switch and I would have purchased something else
4 mars 2026
Svar från Sim Local
Hi there,
Thank you for taking the time to leave your review, and also for reaching out to our Customer Support team, we really appreciate you giving us the opportunity to assist you.
I’m very sorry to hear that this caused frustration during your trip, and I completely understand how the daily limit may have felt unexpected, especially if you were relying on continuous high data usage.
Just to clarify in detail, the plan you purchased is advertised as unlimited data, however it operates under a fair usage policy, which includes a 10GB daily high-speed allowance. After this limit is reached within a 24-hour period, speeds may be reduced until the next day, at which point the full high-speed allowance resets again.
This structure is quite standard across many “unlimited” plans and is designed to ensure stable and fair network performance for all users. The 10GB daily allowance is also considered one of the more generous limits available on the market.
We would also like to reassure you that this information is clearly stated in the plan description at the time of purchase, rather than being hidden in separate terms, so customers can make an informed decision before buying. Additionally, as part of our previous interaction, this was explained to you by our support team to help clarify how the plan works.
That said, we are genuinely sorry if this did not meet your expectations or caused any disruption to your travel experience, that is never our intention.
We truly value your feedback, as it helps us continue improving how we communicate plan details and set clearer expectations for our customers.
Everything worked okay until I…
Everything worked okay until I encountered a problem in Cape Town. The customer service team tried everything they could to get me back online. It transpired the problem was with the weather and telephone signal, which improved later in the evening.
7 mars 2026
Svar från Sim Local
Hey there,
Thank you for sharing your experience! 😊 We’re glad to hear our customer service team could support you and help identify the issue. Sometimes weather conditions can temporarily affect signal quality, but we’re happy everything improved and you were back online later. We appreciate your patience and your feedback! 📱✈️
Very helpful and efficient
Very helpful and efficient! And when I was about to leave London Sim Local helped me by removing their SIM card and replacing it with my U.S. SIM card. That was quite a relief because I did it once on my own on a previous trip and it was quite difficult.
13 mars 2026
Svar från Sim Local
Hey there,
Thank you for your kind words! 😊 We’re glad we could make the SIM swap easier for you and take the stress out of your journey. It’s great to hear our team could help and make your trip smoother! 📱✈️
Staff very efficient and friendly which…
Staff very efficient and friendly which really helps after a long journey.
21 mars 2026
Svar från Sim Local
Hey there,
Thank you for your lovely feedback! 😊 We’re so pleased to hear our team was efficient and friendly — especially after a long journey. We hope to welcome you again on your next trip! ✈️📱
Very good!
Easy to set up, seamless activation when i arrived in the UK and very good coverage across my trips to Bridgwater, Bath, Bristol, Liverpool, Edinburgh, Luton and Bedford.
Plus very affordable packages too!
5 mars 2026
Svar från Sim Local
Hey there,
Thank you for your wonderful review! 😊 We’re glad to hear the setup and activation were smooth and that you enjoyed reliable coverage across all your UK travels. Great to know the plans offered good value too — we hope to keep you connected on your next trip! 📱✈️
Customer Experience that exceeded our Expectations
We originally purchased 4 individual plans for our 2 week visit in Vietnam. Service was good and met our needs. We reached the end of the time in Vietnam and was heading to Singapore for 4 days/nights on the way home. Our request to transfer our existing plans that all had significant credit left to use in Singapore was met with an extremely helpful and understanding response and the outcome produced met our needs entirely. Great customer service which we will happily talk about and recommend in the future.
20 mars 2026
Svar från Sim Local
Hey there,
Thank you so much for your kind feedback! 😊 We’re delighted to hear the service worked well throughout your trip and that our team could help adapt your plans for Singapore. We truly appreciate your recommendation and hope to keep you connected on your future travels! ✈️📱
Good data but so many spam calls
The data coverage had been really good. However, I have had spam calls almost every day.
7 mars 2026
Svar från Sim Local
Hi, thanks for your feedback—we’re glad to hear the data coverage has been good, but we’re sorry about the spam calls, that’s definitely frustrating.
We’ve sent you an email to better understand the situation and help look into this further. We appreciate your support and will do our best to assist.
Once connected Sim Local was fantastic
Once connected Sim Local was fantastic, no issues at all.
Unfortunately, the initial connection wasn't quite so straight forward and it took a lot of trial and error to locate the correct "permission" on our phones.
7 mars 2026
Svar från Sim Local
Hello Marama,
Thank you for your feedback!
We’re delighted to hear that once connected, everything worked perfectly and you had a great experience with the service.
We’re sorry, however, that the initial setup wasn’t as straightforward as it should have been. We understand how frustrating it can be to go through trial and error, and we truly appreciate you bringing this to our attention. Your feedback helps us improve our instructions and make the process smoother for future customers.
I had a service 13 out of 14 days in…
I had a service 13 out of 14 days in Caribbean only one thing was that I couldn’t see how much data I had left even though I bought the sim onthe app
I did a live chat and they said I had to send email and they would send how much I had but never received it
6 mars 2026
Svar från Sim Local
Hi there,
Thank you for taking the time to share your experience with us.
We’re glad to hear that you had reliable service for most of your trip in the Caribbean. However, we’re truly sorry for the inconvenience caused by not being able to track your remaining data and for the lack of follow-up after your request. We understand how important it is to have clear and timely information while traveling.
Your feedback is very valuable, and we will use it to improve both our data tracking options and our communication processes. In the meantime, please feel free to reach out to us again, and we’ll make sure to provide you with the information you need as quickly as possible.
Worked great
Worked great. Istructions were a bit unclear, but a sim local person was at our destination airport and helped us activate out esims.
3 mars 2026
Svar från Sim Local
Hi Dana,
We’re glad to hear that everything worked great in the end and that you were able to get connected successfully. It’s also wonderful to know that the support you received at the airport made the activation process smoother.
We appreciate your note about the instructions and will certainly take it into account as we continue improving our setup guidance. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help!
Svar från Sim Local
Hello,
Thank you so much for your kind feedback!
We’re delighted to hear that your experience was “just perfect” and that you found the process easy and fast—that’s exactly what we aim to deliver.
We truly appreciate your support and look forward to assisting you again in the future!
Svar från Sim Local
Hi, we’re really sorry to hear that the network didn’t work as expected. That’s definitely not the experience we want for our customers.
We’ve sent you an email so we can better understand what happened with your eSIM and look into this for you as quickly as possible. We appreciate your help and hope to resolve this soon.
Worked fantastically in Australia
Worked fantastically in Australia.
I had a problem, as my nephew had set my phone up wrongly, but a WhatsApp chat got it sorted. They responded immediately, were friendly and very patient with a 78 year old who had to be talked through every stage.
Already recommended them to my brother.
9 mars 2026
Svar från Sim Local
Hello,
Thank you so much for your wonderful feedback!
We’re delighted to hear that everything worked fantastically for you in Australia. It’s also great to know that our support team was able to quickly resolve the setup issue and guide you through each step with patience and care—that’s exactly the experience we strive to provide for all our customers.
We truly appreciate your kind words and your recommendation to your brother; it means a lot to us. If you ever need any assistance in the future, please don’t hesitate to reach out—we’re always here to help!
Svar från Sim Local
Thank you for your feedback! 😊
We’re really glad to hear the eSIM was useful during your trip and helped you avoid roaming charges.
We also appreciate your comment about the activation process—this is valuable feedback, and we’ll work on making our instructions clearer. Thanks again for sharing!
Useful eSim
Really useful to have on my phone overseas so I didn’t need to think about roaming charges etc when on holiday.
I did find it a little confusing about to when activate the e-sim and think clearer instructions would be useful.
10 mars 2026
Svar från Sim Local
Thank you for your feedback! 😊
We’re really glad to hear the eSIM was useful during your trip and helped you avoid roaming charges.
We also appreciate your comment about the activation process—this is valuable feedback, and we’ll work on making our instructions clearer. Thanks again for sharing!
Svar från Sim Local
Thank you for your lovely feedback! 😊
We’re so glad to hear you found the process easy and quick, and that our team was friendly and helpful. We appreciate your support!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.