I arrived in Athens Airport and went to buy an eSIM from this company because of the poster they had that displayed Vodafone. I'm a Vodafone business client. The pastry is very misleading. It says 100... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought eSIM package for 7 days, unlimited, max speed 5G for Turkey. I used the hotspot with my son and we enjoyed all 7 days, without interruption, without problems. Excellent! I recommend it.
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Esim voyage disponible en moins de 5 minutes, tarif compétitif et fiabilité du réseau. J'ai testé en Tunisie, 10 Giga pour un peu plus de 10€. Parfait, dés la descente de l'avion j'avais du réseau.
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Esim gekocht voor Frankrijk . Echter was de dekking waar ik verbleef heel slecht . Contact opgenomen met customerservice . Ze hebben alles in werking gesteld om de dekking te verbeteren door het proce... Se mer
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Företagsinformation
Om Sim Local
Skrivet av företaget
Sim Local has been helping travellers stay connected since 2011, and is a leader in the travel connectivity industry.
We connect travellers to the networks locals trust with our instant eSIM plans giving you stronger coverage, faster speeds, and better value than expensive roaming. Sim Local offers access to more local eSIM plans than any other eSIM provider, so you can choose the perfect package for your travel and connectivity needs.
With instant eSIM plan purchase and activation available through our website or the Sim Local app, it’s never been easier to get connected before you fly or the moment you land.
We partner with trusted local mobile operators worldwide to deliver just-like-home connectivity, backed by reliability, transparency, and expert support.
Alongside our online eSIM offering, Sim Local has a proven physical presence in international airports, with stores in London Heathrow, London Gatwick, Madrid, Vienna and Athens, as well as eSIM kiosks, SIM card vending machines, and partner locations including WHSmith and InMotion.
Whether digital or in-store, Sim Local is the smarter choice for simple, instant travel connectivity.
What is an eSIM?
An eSIM (embedded SIM) is built directly into your device. Instead of swapping physical SIM cards, you can download a digital eSIM profile, install it in minutes, and instantly connect to a mobile network at your destination.
Why Choose a Sim Local eSIM?
- Access to the best local mobile networks with great value data packages
- Some plans include calls and texts too
- Trusted local MNOs and MVNOs for stronger coverage and faster speeds
- More reliable than global resellers
How does Sim Local work?
- Download the Sim Local app (or visit our website).
- Choose your destination and purchase an eSIM plan.
- Install your eSIM digitally on your device.
- Land, switch it on, and connect instantly.
Or visit a Sim Local store in one of our airport locations, where our team can help you choose the perfect plan.
Sim Local Features
- Access to more local eSIM plans than any other provider
- Fast eSIM activation in under 5 minutes
- Stronger coverage and faster speeds with trusted networks
- Plans include hotspot capability
- Expert customer service via WhatsApp
- Transparent pricing with no roaming fees
- Store presence in major international airports
Sim Local eSIM FAQs
What does a Sim Local eSIM plan include?
Data-only plans, unlimited data plans, and local plans with calls & texts. Plans available for 7, 10, 15, 30, 60, or 90 days.
How much does it cost?
Prices vary by destination and data amount, with affordable options for every type of traveller.
Does an eSIM come with a number?
Some local eSIMs include a phone number for calls and texts. Check your plan’s details before purchase.
Which devices are compatible?
Most newer iOS and Android devices support eSIM. See our compatibility guide:
compatible handsets
Can I use my SIM card at the same time?
Yes. Most devices support dual SIM, so you can keep your primary number active while using a Sim Local eSIM.
Popular eSIM Destinations
- United States
- United Kingdom
- Europe Regional Plans
- Spain
- France
- Australia
- Japan
- Turkey
- Canada
- Thailand
- UAE
Learn More
🌐 Website
📖 Blog
📍 Store Locations
🔒 Privacy Policy
📜 Terms & Conditions
Join the Sim Local community!
Follow @simlocal on Instagram or simlocal_esim on TikTok!
Kontaktuppgifter
Sim Local Head Office 7th Floor, RSA House, Dundrum, D16 FC92, Dublin, Irland
- WhatsApp: +1 (555) 700‑4252
- customerqueries@simlocal.com
- simlocal.com
4,4
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
powinni wiedzieć , ze nikt im nie pomoże , płacisz i leć jasne ,że to ja i moja strata ale nkt nie potrafi pomódż
macie pasażerów w .... nalezy pomagać
4 mars 2026
Svar från Sim Local
Hello Piotr
Thank you for your feedback. We're very sorry to hear that you felt unsupported during your experience.
Thank you for your feedback. We're very sorry to hear that you felt unsupported during your experience.
We have already sent you an email regarding your case. Please feel free to reply directly to that email, and our support team will be happy to investigate what happened and do everything we can to help resolve the issue.
We look forward to hearing from you and hope to have the opportunity to improve your experience.
I tried to purchase an eSIM using Apple…
I tried to purchase an eSIM using Apple Pay but Sim Local wanted my address? I contacted them to ask why as it is an eSIM and the payment is made using Apple Pay and an address is not needed as i am not giving them card details it is being paid by Apple Pay. They insisted without understanding. I discovered them through google search and my address and the purchase of a travel sim tells them when my home is empty? Trust is 2 way. I / we pay them and trust it will work. They have no requirement or need for my address.
3 juni 2026
Omdöme utan inbjudan
Svar från Sim Local
Hello Nigel
Thank you for taking the time to share your feedback. We're sorry that the checkout process caused frustration.
We'd like to clarify that we require a billing address for every purchase, regardless of the payment method used, including Apple Pay. This is a standard requirement for transaction processing and fraud prevention, helping us verify purchases and comply with payment and regulatory requirements. Your billing address is not requested because you're receiving a physical SIM card—it is part of the payment verification process.
We understand your concerns about privacy and appreciate you sharing them. Protecting our customers' personal information is very important to us, and we only collect the information necessary to process your order securely and in accordance with applicable data protection regulations.
We appreciate your feedback, as it helps us identify areas where we can better explain our processes and improve the customer experience.
Is going good so far it's a process…
Is going good so far it's a process because you have to invest but I love it at the moment if anything shall change I will make another review
1 juni 2026
Svar från Sim Local
Hello Kimyatta
Thank you so much for your 5-star review!
We're really pleased to hear that you're enjoying your experience so far. We appreciate your feedback and understand that getting started can be a bit of a process.
Thank you for giving us the opportunity to be part of your journey. We hope everything continues to go smoothly, and if you ever need any assistance, our support team is always here to help.
I too was misled by the reviews
I too was misled by the reviews. Today I know that I fell for an offer. I will also spread this on the web. What EE has to offer first goes to those who have a regular SIM from EE, then nothing comes for a long time and then come the SIM cards from the roaming partners. Whatever is left is intended for such companies with SIM Local. My experiences here in Devon (England) are similar. In summary, I can say that my Congstar tariff for roaming was always better than SIM Local. This itself led to cancellations. All of EE's behavior leads to a statement:
In England the internet has (become) very bad. One wonders why so much fiber has been laid here if it is not needed except for the few 5G masts.
Be that as it may, we are dependent on the Internet and will accordingly extend our holiday share in France in the autumn and reduce it to a few essential places in England.
I'm not looking to argue with SIM Local providers for refunds. The vacation is too good for me.
29 maj 2026
Omdöme utan inbjudan
Svar från Sim Local
Hello Detlef
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
Unfortunately, we don't have a way to contact you directly, but we'd really appreciate the opportunity to learn more about what happened and see if there's anything we can do to help.
Please get in touch with us via WhatsApp at +1 555 700 4252 at your convenience. Our support team will be happy to review your case, answer any questions, and do their best to resolve any issues you experienced.
We value your feedback and hope to have the opportunity to improve your experience.
Svar från Sim Local
Hello Courtney
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations.
We've reached out to you directly to better understand what happened and see how we can make things right. Your feedback is important to us, and we'd appreciate the opportunity to resolve the issue.
We look forward to hearing from you.
Excellent product did exactly what it…
Excellent product did exactly what it was supposed to easy to set up and automatically connected when I arrive in Thailand
9 februari 2026
Svar från Sim Local
Hello Paul
Thank you so much for your 5-star review!
We're delighted to hear that your eSIM was easy to set up and connected automatically when you arrived in Thailand. It's great to know everything worked exactly as expected.
We really appreciate you taking the time to share your experience, and we hope to help you stay connected on your next trip!
Seamless e-sim process…
Seamless e-sim process…
Way cheaper than using EE roaming…
Kept me connected for the whole month without issue while I was abroad.
10 februari 2026
Svar från Sim Local
Hello there
Thank you so much for your 5-star review! ⭐
We’re delighted to hear that the eSIM process was seamless and that it kept you connected throughout your trip without any issues. It’s also great to know you found it more affordable than standard roaming options.
We really appreciate you taking the time to share your experience, and we hope to help you stay connected again on your next trip abroad!
Avoid Sim Local – Misleading “Unlimited” Plans and Completely Useless Customer Service
I purchased a Sim Local branded “Unlimited Data” plan powered by Smartsim for my UK trip, expecting reliable high-speed data as heavily promoted. What I received instead was misleading advertising and a total failure by their customer service team to take any responsibility.
The plan worked initially, but after a moderate amount of normal usage I hit the 10 GB daily high-speed cap and then the service completely cut off — data became totally unusable. Other companies at least give you a high-speed allowance and then slow the connection down so you can still use it. Sim Local’s plan just stops completely at 10 GB. Yet it is still marketed and sold as “unlimited” even when the data has stopped entirely. How can it possibly be unlimited if the service cuts off and becomes unusable after a fixed daily limit? Their own support later confirmed that all unlimited plans are subject to a Fair Usage Policy that can include “temporary service restrictions or disconnections” that “are not always progressive.” None of this was clearly or prominently explained at the point of purchase.
I raised a formal complaint detailing the misleading “Unlimited Data” claims versus the reality of the hidden 10 GB cap followed by a total cut-off. Over the following days and weeks I received nothing but generic, copy-paste holding emails: “your case is still being actively reviewed by our specialised team”, “we have not forgotten about you”, “we will be in touch with a full update very shortly”. These were clearly designed to delay and frustrate rather than help.
When they finally replied, they admitted that “the way the plan was presented… did not fully match your expectations” and that communication around the Fair Usage Policy could be improved. They even said they “regret any frustration this has caused”. Yet they refused any refund or compensation, citing their “No Quibble Refund” policy that only applies to unused eSIMs. Because I had activated and used the plan (as any normal customer would), I was simply told I was out of luck — despite their own admission that the marketing had been misleading.
To make matters worse, they then closed the ticket as “resolved” with a standard “good news – your request has been resolved!” message and asked me to rate their customer service. Resolved? They didn’t fix the unusable data, didn’t offer any goodwill gesture, and didn’t acknowledge that leaving a traveller without working mobile data is a serious failure. They just parroted policy and closed the case.
Customer service at Sim Local is not merely slow — it is deliberately unhelpful, evasive, and structured to protect the company rather than the customer. They use delaying tactics and generic templates, admit fault in the small print, then wash their hands and mark the complaint “resolved” without actually resolving anything.
If you’re a traveller who needs reliable data abroad, stay well away from Sim Local. Their “unlimited” Sim Local branded plans powered by Smartsim hide a 10 GB daily cap followed by a total cut-off (unlike other providers that at least slow down after their allowance), and their support team offers zero accountability or genuine customer care. Save your money and choose a provider with transparent policies and actual support. I will never use them again and strongly recommend everyone else does the same.
5 maj 2026
Omdöme utan inbjudan
Svar från Sim Local
Hi Nathan,
We’re sorry to hear about your experience and apologise for the communication failure on our side regarding your eSIM suspension.
We would also like to clarify that unlimited plans across the travel eSIM industry commonly include Fair Usage limits. In this case, the plan includes a 10GB daily high-speed allowance under the provider’s Fair Usage Policy, which is higher than many comparable providers in the market. These limits are available in the plan information before purchase.
That said, we understand your frustration with how the restriction was applied, and the provider is already implementing improvements so future customers will experience reduced speeds instead of suspension.
Following our review, we have issued a full refund for your order and have also contacted you privately.
Thank you again for taking the time to leave us feedback — it helps us improve.
Bien pero podía ser mejor
Todo fue bien, el único problema es que los datos solo funcionan en el dispositivo donde lo instalas
18 september 2025
Svar från Sim Local
¡Gracias por tu comentario! 😊 Nos alegra saber que todo funcionó bien durante tu viaje.
Respecto a compartir datos, la mayoría de nuestros planes sí permiten usar hotspot/tethering para compartir internet con otros dispositivos. Esto normalmente se puede activar desde la configuración del teléfono, aunque en algunos casos depende también de la configuración del dispositivo o del operador.
Esperamos poder ofrecerte una experiencia aún mejor la próxima vez
Svar från Sim Local
Hello there
Thank you so much for your review! 😊 We’re really happy to hear you found the service easy, convenient, and good value compared to other companies. We truly appreciate your support and hope to help you stay connected again on your next trip!
Svar från Sim Local
Hello Peter
Thank you so much for your kind words! 😊 We’re delighted to hear that you had a great experience with our customer service and support team. We truly appreciate your feedback and hope to assist you again on your future travels!
Superb customer service
Helped to set up the connection and given all the details I wanted. So satisfied with the service
13 mars 2026
Svar från Sim Local
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that our team was able to help you set up the connection and provide all the information you needed. Your satisfaction means a lot to us, and we truly appreciate you choosing our service. We hope to keep you connected on many more trips ahead!
My experience with simlocal.com was…
My experience with simlocal.com was excellent. The website is easy to use and the purchasing process was fast and smooth. My order was delivered quickly without any issues. Prices are competitive compared to other platforms, and the products are genuine. Customer support is responsive and helpful whenever needed. I highly recommend simlocal.com and will definitely purchase again.
12 februari 2026
Svar från Sim Local
Thank you so much for your amazing review! We’re delighted to hear that you had such a smooth experience with simlocal.com, from the website and purchasing process to the delivery and customer support.
Providing reliable service, competitive prices, and responsive support is exactly what we strive for, so your feedback truly means a lot to us. Thank you for your recommendation.
always good connection.
always good connection.
the only think is the way to settle it. not clear
1 mars 2026
Svar från Sim Local
Thank you for your feedback! We’re very happy to hear that you had a good connection during your trip.
We also appreciate your comments about the setup process. We understand it can sometimes be unclear, and we’re continuously working to improve our instructions and make activation easier for all customers. Your feedback is very valuable to us — thank you for sharing it!
It all behaved as advertised and was…
It all behaved as advertised and was strightforward.
3 mars 2026
Svar från Sim Local
Hello Ian
Thank you for your feedback! We’re so pleased to hear that everything worked as advertised and that the experience was straightforward for you. We truly appreciate your support and hope to keep you connected again on your future travels!
Svar från Sim Local
Thank you for your feedback! We’re glad to hear that the service was easy to use once everything was explained clearly.
Some of our plans do provide a new local number depending on the network and destination, which can be very useful while travelling. We appreciate your comments and will continue working to make the setup and information even clearer for all customers.
Easy install & worked perfectly
Easy install & worked perfectly. Absolutely no complaints & will happily use again next time I travel.
7 mars 2026
Svar från Sim Local
Thank you so much for your wonderful feedback! We’re delighted to hear that the installation was easy and that everything worked perfectly during your trip.
It means a lot to us that you’d happily use our service again.
Flawless in Japan
The internet connection in Japan was always flawless. I even had better connection in the Shinkansen with the eSIM than its WiFi which regularly disconnected. Will definitely book this on my next trip again.
1 mars 2026
Svar från Sim Local
Thank you so much for your amazing feedback! We’re thrilled to hear that your connection in Japan was flawless and that the eSIM even performed better than the Shinkansen WiFi during your travels.
It’s wonderful to know the service helped keep you connected throughout your trip, and we truly appreciate your trust in us.
Svar från Sim Local
Thank you for your feedback! We’re delighted to hear that you experienced reliable and efficient coverage during your trip.
Providing dependable connectivity wherever you travel is exactly what we strive for, and we truly appreciate your support.
The 3g is Much slower than the Holafly…
The 3g is Much slower than the Holafly using the Viettel network that I used last time. Pages and map location apps have considerable lag.
18 mars 2026
Svar från Sim Local
Thank you for your feedback, and we’re sorry to hear that the connection speed did not meet your expectations during your trip.
Network performance can sometimes vary depending on the location, coverage, device configuration, and the partner network being used. If you would like, you can contact our customer service team and we’ll be happy to check whether there may be any settings or configuration adjustments that could help improve the connection speed and overall experience.
We truly appreciate your comments, as they help us continue improving our service.
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