Silvermine Omdömen 

100
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Placed an order on the 3rd of July for 2 booster boxes and some sleeves. It arrived on the 11th due to a technical issue which was understood. However booster box was missing and I emailed them to... Se mer

Betygsatt 5 av 5 stjärnor

I have been to Silvermine's store a couple of times and have bought a few items online previously, and I have thoroughly enjoyed my experience - the staff is extremely friendly and sociable, and the p... Se mer

Betygsatt 5 av 5 stjärnor

The greatest vendor for TCG related products. I am absolutely pleased, if not more so as they have always been cooperative with me for the years which I have been buying from them. Expect all par... Se mer

Betygsatt 5 av 5 stjärnor

I’ve been using Silvermine for around 1 year now. Never fail to impress and deliver. Delivery is always super fast; you can tell how hard they work by the speed of shipping, outstanding customer s... Se mer

Företagsinformation

  1. Samlarkortsbutik

Skrivet av företaget

We are located in Birmingham, specialized in sealed Japanese Pokemon, Weiss Schwarz and One-Piece trading card products.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

100 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(100)

13 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Worst company I ever seen

Worst company I ever seen, I ordered 6 stellar miracle booster boxes for the release dates, I just received 4 booster boxes so I run out so quickly, leaving customers without open more packs, I spoke with them and for the inconvenience they were going to put together with the 2 booster boxes left some extra things on it. And then they didn’t put any extra stuff for the inconvenience in the box. AVOID at all cost, do not recommend ❌⛔️

26 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

TERRIBLE service

I ordered some products from here 2 weeks ago, and they sent an email saying that 'My order is on the way' on the same day of ordering. 2 weeks later and it still says the royal mail are yet to receive the package. Appalling service considering they're based in the UK, and should not take this long to arrive. I emailed them over a week ago and not heard anything back. Some of the worst service I have ever experienced with TCG products.

25 juli 2024
Omdöme utan inbjudan
Logotyp för Silvermine

Svar från Silvermine

Hello there,

We sincerely apologize for the inconvenience caused by the delay in your recent order. We understand how frustrating this must be and deeply regret any inconvenience this may have caused.

To rectify the situation, we have processed a full refund for your order. The refunded amount should reflect in your account within the next few business days, depending on your bank's processing times.

As a token of our appreciation for your patience and understanding, we would like to offer you store credits worth £5 for use on any future purchase with us. This credit will be automatically applied to your account and can be used at your convenience.

We value your business and are committed to providing you with the best service possible. If you have any further questions or need assistance, please do not hesitate to contact us at admin@silvermine.app

Once again, we apologize for any inconvenience this may have caused and thank you for your understanding.

Betygsatt 5 av 5 stjärnor

Fantastic Experience

Shipping was really quick and came packaged nicely. Only ordered one booster box of Raging Surf and got the Groudon AR and Rika SAR, so safe to say these guys aren't ripping open boxes and weighing stuff! I'm gonna be addicted to ripping Japanese packs and have already ordered from here again and will be using them in the future.

23 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

no communication!

Have sent multiple emails and multiple calls to this company including leaving voice messages! no reply to any of it ! the order i originally made shows up differently after purchase! in my confirmation email! i NEED IT CHANGED BUT NO ONE WILL ANSWER! (avoid!) also its been a week and even thought its the wrong order i still haven't even received the wrong one let alone anything at all

1 juli 2024
Omdöme utan inbjudan
Logotyp för Silvermine

Svar från Silvermine

Hello there

We do not have any direct line for order enquiry! Please send us your order details to sales@silvermine.app we are happy to make this right for you!(Plus small gifts as well)

I.e. Please try using different email address this time as normally we respond all emails within 48 hours.

Betygsatt 3 av 5 stjärnor

Communication Iusses

Review updated - My original view was that potentially this was a scam site due to no response to emails or whatsapp messages until i suddenly got a tracking notification 3 days later and a response to this orginal review.

Upgraded to 3 stars as items have arrived safe and sound but other than a comment on here there was still a lack of communication, on top of that i got a random refund the following day for one of the booster boxes i ordered with no explanation and my original order still showed 3 booster boxes being sent out from that original order.

Unfortunately you lost me a customer completely now given no communication i might have to pay a slightly higher price elsewhere but at least i know when ordering if i have any questions other companies seem to be quick to answer.

My suggestion and recommendation to you is to ensure that you have a way of communicating to your buyers, especially if there is going to be delays and even more if your cancelling part of an order thats been placed.

If there are issues on shipping delays because something is happening like a warehouse move then communicate that on your site, not everyone uses social media like facebook or instergram i cam across your site on Google when researching prices.

24 juni 2024
Omdöme utan inbjudan
Logotyp för Silvermine

Svar från Silvermine

Hello there,

Both of your orders (from 24th June 2024 & 25th June 2024) are ready to be picked up tomorrow, we are currently having a longer processing time comparing to our normal shipping schedule. And we have just realized both of your email has fallen into junk box ( and we have permanently suspended our company Whatsapp) . Sorry for not getting back to you earlier.

P.S. All reviews here are genuine ;)

Betygsatt 5 av 5 stjärnor

Fantastic UK Card seller!

Fantastic UK Card seller!
I normally only buy from Japan but Silvermine had good prices so I decided to go with them. It was much more practical and I didn’t have to pay for shipping.
Received my item on the day of its release! Well packaged, thanks.

25 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Really impressed!

I've made several orders of Japanese Pokemon booster boxes and each time the boxes arrive quickly, with great packaging in mint condition. The prices are the best I've found in the UK, and free shipping. Best place for Japanese/Chinese Pokemon boxes in my opinion! Keep it up guys!

14 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have used this company a few times…

I have used this company a few times now. i had a small issue with my latest order, Not their fault in any way but the customer service and understanding shown by Simon was phenomenal. Very fair and reasonable company to deal with. Thankyou

20 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Always happy

Bought from them a couple of times now, amazing as always. Safe and secure packaging and quick deliveries!!!

4 mars 2024
Betygsatt 5 av 5 stjärnor

Amazing!

Fast delivery and came well packaged!
5 stars! Just ordered another wild forces booster box hoping to pull the SR and AR gengars I need

8 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing

Amazing company, I got great cards and they came in less than 3 days. I absolutely recommend. They were also a lot cheaper than anywhere else in the uk and because I got free delivery. I never review anything but this was so amazing I had to :)

25 januari 2024

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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