Silvermine Omdömen 

They sent me the wrong item by mistake, but their customer service was fantastic. I emailed them and they sorted it out right away - the correct one arrived just two days later.

I purchased a sealed Pokémon 151C booster box for my collection. When it arrived, the outer box was visibly damaged, with a crushed corner and torn shrink wrap — completely unacceptable for a sealed collector’s item priced at £105. The packaging was solid, so the damage clearly occurred before dispatch.

When I raised this with Silvermine, they refused to recognise it as a defect, claiming that “standard trading card definitions” do not require mint condition unless requested at checkout. That’s not how UK consumer law works. Under the Consumer Rights Act 2015, goods must be of satisfactory quality and as described, and the condition of the packaging matters for collectible items. I should not have to request basic quality assurance in a note.

Only after quoting the law multiple times did they agree to refund me — but they continued to deny responsibility and acted like they were doing me a favour. Their own return policy also misstates the law, offering only 14 days for returns and mentioning admin/restocking fees even for defective items.

I’ve reported their conduct to Citizens Advice and Trading Standards, as consumers deserve better.

Buy from them only if you’re willing to risk receiving damaged goods with no upfront accountability.

IN RESPONSE TO THEIR REPLY
1. They downplayed the issue
Despite visible damage to a sealed product (crushed corner, torn shrink wrap), they initially denied it was defective. They claimed I should have left a note if I wanted “mint condition” — something unreasonable when buying a sealed collectible at full price.
2. They reframed the disagreement
In their Trustpilot response, they wrote that “we were unable to reach an agreement regarding the return arrangements” — implying I was being difficult. In fact, I only asked for what I am legally entitled to: a return with costs covered, or a partial refund if I chose to keep the item.
3. They imply their refund was generous
The refund is being portrayed as goodwill, when it is in fact a legal obligation under UK consumer law for faulty goods. Covering return postage is not optional — it’s required.
4. Customer focus seems performative
Their claim of reviewing policies feels like an attempt to appear responsive without admitting any actual wrongdoing. A collector shouldn’t need to request “mint condition” for sealed product to arrive undamaged.

⸻

Bottom line: I appreciate the eventual refund, but I’m disappointed by how the situation was handled — with deflection, vague reassurances, and a lack of accountability. I expect better transparency and respect for collectors and consumer law.

Update: After processing the item refund, they failed to reimburse my return postage. Only once I chased them did they admit it, calling it an “oversight” — but in earlier emails they never asked for my details, so it clearly wasn’t forgotten.

Ive used Silvermine a fair few times and they never fail to disappoint. The booster boxes are sealed, which is always a great start, pricing often the cheapest in the UK and depending when the order is placed, my orders delivered the next working day. With all of that, how can you fault them.
Keep up the great work

Excellent service, order came within 3 days fully sealed and packaged well. There is a note stating there might be delays if the product is being restocked. Will definitely order from them again.

Ordered numerous times of these,always 10/10 shipped quickly & securely.Wont go anywhere else for Japanese products 👌🏼

I met them at MCM Comicon in May, one of the ordering/shopping best experiences ever. The service, was great, and they have some of the best products out there at great prices! If you're ever on the fence from buying from them, do it! You won't regret it and you'll deffo do it again! Thanks again Simon! A SUPER happy customer here!

Great service throughout highly reccomend 😊

Silvermine totally saved me! I needed fast shipping, and they came through. I emailed them yesterday, ordered right after, and it arrived today! I'm super impressed with their speed!

I ordered a week ago, then got an email saying it was out of stock, They asked if wanted a refund or to wait, and I chose to wait. They ended up delivering the item and even included a little gift - that was such a lovely surprise!

I ordered three of Pokémon Japanese booster boxes, and it’s been over three weeks with no sign of my purchase and the tracking has stayed the same since I’ve ordered. I’m waiting to do a bank charge back in a day or so.

Speedy delivery, products nicely packaged, items as promised, prices cheaper than other websites, free delivery, overall worth buying!

Silvermine got me out of a pickle.. Excellent service, ordered at 1pm, delivered 10am next day, DURING CHRISTMAS, will now be my go to company for Japanese.

Thanks again

Never heard of before, very happy I found this site though. Great price for booster box, perfect sealed condition and next day delivery! Definitely will order again.

The free shipping option is incredibly appealing, especially give the extensive selection of Japanese TCG products. New items even arrive right after their release date in Japan. I sincerely hope this shop continues to provide such exceptional service. I'm very satisfied!

Quick service. The items sustained minor damage during shipping, but this didn't affect the unboxing experience. Considering the price and free shipping, it was a positive experience overall.

Hands down, one of the best UK-based shops for Japanese trading cards. Free shipping, fast delivery, well-packed, and great prices. Couldn't ask for more.

Don't normally leave reviews not because I don't want to just sometimes never think to do it. But my son got into tcg recently and we looked to start buying online and yeah I'm sure we all worry about making purchases but I can say without any hesitation that these guys are on the ball.ive had nothing but the best dealings with them so far. Everything we have ordered has basically been sent the same day if we have ordered early enough.i know this won't be the case all the time but it's the majority of the time. Point is if they can they certainly will. Have great confidence now after a number of deals that I can purchase anything from them regardless off cost and be super confident I'm getting looked after. Well dome to you and the team. Fantastic 🙏

I ordered a few boxes of Shiny Treasure and decided to return them. There's a 5% return fee, the seller explained it's actually from the credit card company, not the seller. I could accept this.

Love shopping on here for my Japanese Pokemon booster boxes.
Will be back again

Competitive prices and items are sent out well packed with fast shipping.
Silvermine is one of my first choices for Japanese product