Over all I am very impressed with the after-service. The unit came with a missing part. After some procedures which asked me to identify the missing part, they told me the part is not available now. A... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Known bad battery issue and they sold it to public anyway. Tried to get battery discount and Snowjoe wouldn't give me any. They simply tried to get me to pay $200 for new batteries. These batt... Se mer
Företaget har svarat
Order# SJWTY00399172 I'd bought a MJ401C-XR bearing serial number 0263120000960, some times in 2022 end or 23 beginning. The left side of the lower-handle(if pushing the mower) got rusted and when re... Se mer
Företaget har svarat
I registered my 24 V cordless tire inflator online today. With the help of a polite and knowledgeable lady, it was a breeze. This device is a replacement of one we’ve had for years that finally gave... Se mer
3,4
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
product stopped working after a few…
I am incredibly impressed with ShopJoe's customer support team. I accidentally purchased one of their products from an unauthorized dealer on Amazon, and unfortunately, it stopped working after just a few uses.Even though they were under no obligation to help me since the seller wasn't authorized, ShopJoe completely stood behind their product. They handled my issue efficiently and shipped me a brand-new replacement.
24 juli 2026
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your product stopped working after only a few uses. We understand how disappointing and frustrating this must be.
It appears that one of our team members has already assisted you regarding your concern. We appreciate you giving us the opportunity to address the issue and hope the assistance provided was helpful.
Thank you again for sharing your experience and for giving us the opportunity to assist.
Online help is very poor
Online help is very poor. After they get back to you and offer a solution and you reply, they don't get back to you. @ time I waited 3-4 days and still no reply. Use the phoneline, they respond right away and solve your problem. Their warranty service is very good
8 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your honest feedback. We're sorry to hear about the delays you experienced with our online support and understand how frustrating it must have been to wait several days for a response after following up.
We appreciate you sharing that our phone support was able to provide a faster response and resolve your concern, and we're especially glad to hear that you had a positive experience with our warranty service.
Your feedback regarding online response times is valuable to us and will help us identify opportunities to improve our communication and support experience.
Thank you again for your patience, understanding, and for giving us the opportunity to assist you. We truly appreciate your feedback and continued support.
Great experience
Great experience! They were very helpful and took care of my issue fast and efficiently.
I was very pleased.
7 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for sharing your wonderful feedback! We're delighted to hear that you had a great experience with our Customer Care team and that we were able to address your concern quickly and efficiently.
We're especially happy to know that you were pleased with the assistance you received. Providing prompt, helpful, and reliable service is something we strive for with every customer.
Thank you again for your kind words, trust, and support. We truly appreciate you choosing Shop Joe!
Best customer service and…
Best customer service and representative helped me for everything.
10 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for your wonderful feedback! We're truly grateful to hear that you had such a positive experience with our Customer Care team and that our representative was able to assist you with everything you needed.
Your kind words mean a great deal to us. We strive to provide helpful, attentive, and reliable support, and it's wonderful to know that our efforts made a difference in your experience.
Thank you again for your trust, appreciation, and continued support. We sincerely appreciate you choosing Shop Joe!
Great Customer Service!
The agent that helped me was very interested in my satisfaction with the Aqua Joe hose I had called in about a warranty claim for a failed hose. They helped me file the claim and said I would receive a replacement within a couple days, Thank you
This is the way a company gets repeated business, Great customer service!
10 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful experience with our Customer Care team. We're delighted to hear that our representative took the time to listen to your concerns, assist you with your warranty claim, and make sure your issue was properly addressed.
We truly appreciate your kind words about the service you received. Providing attentive, helpful, and reliable support is something we strive for, and we're especially grateful to know that your experience has encouraged you to continue doing business with us.
Thank you again for your trust, support, and for choosing Aqua Joe. We sincerely appreciate your continued business!
My SunJoe started leaking really bad
My SunJoe started leaking really bad, only had it a year. Made the call to see if they could help me and the lady was extremely nice and told me it was still under warranty. They are sending me a replacement.
8 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your Shop Joe product developed a significant leak after only a year of use, but we’re pleased to know that our customer service team was able to assist you and confirm that your product was still covered under warranty. It’s wonderful to hear that you received helpful and courteous service throughout the process and that a replacement is being sent to you.
We truly value your feedback and appreciate the opportunity to make things right. Your satisfaction is important to us, and we hope your replacement performs reliably for years to come.
Thank you for choosing Shop Joe and for giving us the opportunity to support you.
My customer representative was very…
My customer representative was very helpful and polite and listened to my questions and concerns and answered them! Thanks again for being so helpful!
10 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear William,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our team member was helpful, courteous, and attentive to your questions and concerns.
Providing knowledgeable, respectful, and attentive customer service is very important to us, and we truly appreciate your kind recognition of our team's efforts. Your feedback is a great encouragement to continue providing the level of support our customers deserve.
Thank you again for your appreciation and for choosing Shop Joe. We are grateful for your support.
Best Regards,
Customer Service Team at Shop Joe
Warranty is good
Customer service did finally pick up the phone after about 10 minutes on hold. Their English is good and they were very helpful. I’ve got a replacement product that should be in the mail this week. I think this is better than most companies, but I hope the product is going to be better than what I had. Thank you.
10 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience and for providing your thoughtful feedback. We are pleased to hear that our customer service team was able to assist you, answer your questions, and help arrange a replacement for your product.
We truly appreciate your recognition of our team's helpfulness and professionalism. We also value your comments regarding your overall experience, as they help us identify areas where we can continue to improve both our products and customer service.
Thank you again for your feedback, your patience, and for choosing Shop Joe. We sincerely appreciate your support and hope your replacement meets your expectations.
Best Regards,
Customer Service Team at Shop Joe
I was very surprised and satisfied with…
I was very surprised and satisfied with the outcome of my phone call, the associate was a very pleasant person to talk to, wish all customer support employees would be the same🇺🇸
10 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful feedback. We're truly pleased to hear that you were surprised and satisfied with the outcome of your call and that our Customer Care associate provided you with such a pleasant and positive experience.
Your kind words mean a great deal to us. We strive to make every interaction respectful, helpful, and enjoyable, and it's wonderful to know that our representative made such a positive impression.
Thank you again for your appreciation and support. We'll be happy to share your kind feedback with our team!
I called and choose the option to get a…
I called and choose the option to get a return call. I was called back within 15 minutes, a reasonable time. I had a real
Human contact me and with help, I was able to perform a reset and add the colored nozzle correctly. It was a great call from start to finish. The unit is working as expected. Highly recommend
9 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to return your call promptly and provide the assistance you needed.
It's wonderful to know that, with our representative's guidance, you were able to successfully reset the unit and properly install the colored nozzle. We're especially happy to hear that the unit is now working as expected.
Your kind words about having a real person assist you from start to finish mean a great deal to us. We truly appreciate your recommendation and your trust in our customer service.
Thank you again for choosing Shop Joe and for sharing your positive experience!
tru ride was very helpful kept me up to…
tru ride was very helpful kept me up to date every step of the way. Very efficient and very organized. Great experience.
5 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful experience with us. We're truly grateful to hear that our team kept you informed throughout the process and provided you with efficient and organized support.
Your kind words mean a great deal to us. We strive to make every customer experience as smooth, transparent, and helpful as possible, and we're happy to know that our efforts made a positive difference for you.
Thank you again for your trust, support, and for giving us the opportunity to assist you. We sincerely appreciate you choosing us!
Product Failed to work after using it…
Product Failed to work after using it five times and I’m told it can’t be repaired not pleased
28 juli 2026
Svar från Shopjoe
Hello Terry,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your product stopped working after only five uses and that you were informed it could not be repaired. We understand how disappointing and frustrating this must be, especially after such limited use.
We appreciate you bringing this matter to our attention. One of our team members will review the details you provided and follow up with you regarding your concern to determine how we can best assist you.
Thank you again for your patience and for giving us the opportunity to review your experience and provide further assistance.
I purchased the Sunjoe Cordless…
I purchased the Sunjoe Cordless pressure sprayer but it was missing some parts. Michael provided excellent customer service to resolve the issue.
6 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to assist you with the missing parts from your Sun Joe Cordless Pressure Sprayer and provide excellent customer service.
We truly appreciate your kind words and are glad that your concern was addressed. Providing helpful, responsive, and reliable support is something we strive for with every customer.
Thank you again for your feedback and for choosing Sun Joe. We sincerely appreciate your trust and support!
GREAT customer service
GREAT customer service. And from experience, they do what they say they will do!!
28 juli 2026
Svar från Shopjoe
Hello April,
Thank you so much for your wonderful feedback! We're truly grateful to hear that you had a great experience with our Customer Care team and, most importantly, that we followed through on our commitments.
Your kind words mean a great deal to us. Providing dependable support, keeping our promises, and making sure our customers feel heard and valued are all important parts of the experience we strive to deliver.
Thank you again for your trust, appreciation, and continued support. We sincerely appreciate you choosing Shop Joe!
Sprinkler was leaking from the second…
Sprinkler was leaking from the second use. Does not oscillate as it should.
25 juli 2026
Svar från Shopjoe
Hello Amanda,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your sprinkler began leaking after only the second use and that it is not oscillating as expected. We understand how frustrating and disappointing this must be.
We appreciate you bringing this matter to our attention. It appears that one of our team members followed up with you via email on July 24, but we have not received a response. We kindly ask that you get back to us through the email we sent so we can further assist you and work toward a resolution. Please also check your spam or junk folder in case the email was filtered there.
Thank you again for your patience and for giving us the opportunity to address your concern.
Ms Calib was very helpful to me
Ms Calib was very helpful to me. She sent me return labels to me and will be sending out a replacement pressure washer to me once they receive our other pressure washer back that the wand and nozzle cracked and they did not have a replacement in stock.
28 juli 2026
Omdöme utan inbjudan
Svar från Shopjoe
Hello Henry,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was helpful and able to assist you with the return process and provide the necessary return labels.
We understand how frustrating it can be when a replacement part is unavailable, and we're glad our team was able to provide an alternative solution by arranging a replacement pressure washer once the original unit is returned.
We truly appreciate your kind words about our team's helpfulness and support. Providing efficient and reliable assistance is something we strive for every day.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
Unhappy with solution for my issue with…
Unhappy with solution for my issue with recall and new blades for my push mower
27 juli 2026
Svar från Shopjoe
Dear DeAnn,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced regarding the resolution provided for your mower.
We understand your concerns and regret that the assistance you received did not meet your expectations. Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns.
We truly value your feedback and appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
Customer support is horrible
Customer support is horrible! After waiting on hold for 20 minutes they disconnected the call. Waited 20 minutes to chat and solution was not acceptable. One of the batteries we received was for a Sun Joe not a Snow Joe. We had to prove via photos/video that we knew how to plug a charger into a battery and that it didn't fit. Solution was to return second battery and entire unit. We will not be ordering again.
7 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Marge,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced with your order and our customer service process.
We understand how disappointing it is when an issue with your product requires additional time and effort to resolve, and we regret that your experience did not meet the level of service we strive to provide. Your feedback regarding the support you received and the concerns with your order is greatly appreciated.
We will take your comments into consideration as we continue working to improve our products and customer service experience. We sincerely appreciate you sharing your feedback with us, and we will strive to do better moving forward.
Best Regards,
Customer Service Team at Shop Joe
Our Aqua Joe hose (1 yr old) failed
Our Aqua Joe hose (1 yr old) failed. Purchased from department store, no receipt saved. Contacted Shop Joe and received excellent customer service and resolution of issue.
7 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Debbie,
Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that our team was able to assist you with your concern and provide a satisfactory resolution.
We truly appreciate your kind words regarding the customer service you received. Providing helpful, professional, and dependable support is very important to us, and it is always rewarding to know that we were able to make a positive difference in your experience.
Thank you again for your trust and support. We are grateful for the opportunity to assist you and for choosing Shop Joe.
Broken trust and promises
This is the second time a SunJoe mower hasn’t lasted more than 2 years. The sad part is we have a super small yard. We were promised a 15% discount on a new one that never came. We had to purchase another brand which left us disappointed. Broken trust.
28 juli 2026
Svar från Shopjoe
Dear Paul,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced with your mower and the concerns regarding the assistance you received.
We understand how disappointing it can be when a product does not meet your expectations, particularly after having a previous experience with the same type of product. We also regret any frustration caused by the information provided regarding your purchase.
Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns. We truly value your feedback and appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.