Over all I am very impressed with the after-service. The unit came with a missing part. After some procedures which asked me to identify the missing part, they told me the part is not available now. A... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Known bad battery issue and they sold it to public anyway. Tried to get battery discount and Snowjoe wouldn't give me any. They simply tried to get me to pay $200 for new batteries. These batt... Se mer
Företaget har svarat
Order# SJWTY00399172 I'd bought a MJ401C-XR bearing serial number 0263120000960, some times in 2022 end or 23 beginning. The left side of the lower-handle(if pushing the mower) got rusted and when re... Se mer
Företaget har svarat
I registered my 24 V cordless tire inflator online today. With the help of a polite and knowledgeable lady, it was a breeze. This device is a replacement of one we’ve had for years that finally gave... Se mer
3,4
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I purchased a 50' AquaJoe Flexible…
I purchased a 50' AquaJoe Flexible garden hose with a 3 year extended warranty. It developed a leak at the seam. In April I called customer service and was not successful in getting it replaced. Today August 21st 2026 I tried again and was successful thanks to Christian my customer service representative. He handled the issue after asking some questions, and sent email confirmation a replacement was being sent. I now own 4 Aqua Joe garden hoses, 3 Aqua Joe sprinklers, and 1 Sun Joe pressure washer. I'm old school and not the best at electronics so sending receipts is difficult for me to do. In April I provided the company, date, of my purchase. Maybe something can be done for folks like me who don't understand how to electronically attach or send a receipt. Since I had a extended warranty Shop Joe already had the serial number. That in my opinion should have been sufficient for a replacement to be sent. Thankfully I got Christmas my CSR and he took ownership of the problem and mitigated by warranty Replacement.
21 augusti 2026
Omdöme utan inbjudan
Great call representative Jolly
Great call representative Jolly, was great. AI has nothing on her now thats customer service. Thank you
21 augusti 2026
Omdöme utan inbjudan
Representative was very knowledgable…
Representative was very knowledgable and helped me with my issue. Love their lawnmower and soon I will be ordering their power washer.
21 augusti 2026
Omdöme utan inbjudan
Too long a wait to get through on the…
Too long a wait to get through on the phone. And then no chance of shipping the item to Canada… No Canadian distributor.
21 augusti 2026
Omdöme utan inbjudan
Broken tiller
S/w Jelly Mae she replaced my broken tool with a complete upgraded version no hassle
21 augusti 2026
Omdöme utan inbjudan
The wrong item was sent.
19 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Robert,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by receiving the incorrect item. We understand how disappointing it can be when an order does not arrive as expected.
We would be happy to assist in addressing this matter. Please reach out to our Customer Service team at 1 (866) 225-9723, Monday through Saturday from 10 AM–6 PM EST, so we can review your concern and provide the appropriate assistance.
We appreciate your patience and the opportunity to help resolve this issue.
Best Regards,
Customer Service Team at Shop Joe
Christian was very helpful in assisting…
Christian was very helpful in assisting with a return. He took care of me quickly and professionally. I really appreciated his friendliness and efficiency.
18 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for sharing your positive experience! We're delighted to hear that Christian was able to assist you with your return quickly, professionally, and with genuine friendliness.
We truly appreciate your kind words and are glad that our team was able to make the process smooth and efficient. Your feedback means a lot to us and encourages us to continue providing the level of service our customers deserve.
Thank you again for choosing Shop Joe and for recognizing Christian's excellent service!
Excellent Customer Service
Joanna Rose Juanillo Was the agent who assisted me with support on my Jetson Pixel hoverboard. Not only was she extremely responsive, she was able to help me get my issue resolved very quickly. I was impressed with the level of support I received. Good customer service is hard to come by these days. Thank you Joanna!!
15 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Alex,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our team was able to provide responsive and efficient assistance and help resolve your concern with your unit.
We truly appreciate your kind words and recognition of the support you received from our team. Providing prompt, helpful, and attentive customer service is very important to us, and your feedback is a great encouragement to continue delivering a positive experience for our customers.
Thank you again for your appreciation and for taking the time to leave a review. We sincerely value your support and are grateful for choosing Shop Joe.
Best Regards,
Customer Service Team at Shop Joe
Over 20 minute wait for service.
The call line stated 1-3 minute wait. Then it stated less then 3 minute wait. Then it went back to 3 minutes. Then it went back to 3 minutes. Then it went back to 3 minutes..... stopped counting these messages! Then it said , "next in line". The total wait was over 20 minutes. call was at 11:16 am
12 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback about your experience with our customer service. We're sorry to hear that the estimated wait time repeatedly reset and that you ultimately waited more than 20 minutes before reaching a representative. We understand how frustrating it can be when the estimated wait time does not accurately reflect the actual time spent on hold.
We sincerely apologize for the inconvenience and appreciate you bringing this experience to our attention. We value your time and understand the importance of providing a more efficient and transparent customer service experience.
Thank you again for sharing your feedback and for giving us the opportunity to address your concerns.
Purchased 10" battery operated sno joe…
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownership. Called, emailed "sno joe" folks only to discover no one in my area repairs sno joe's, nor could anyone from sno joe recommend a fix. SOOOO, i would not waste my money on any of these products.
17 november 2025
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're truly sorry to hear that your 10-inch cordless Snow Joe shovel began experiencing intermittent starting and stopping after only a couple of years of limited use. We understand how disappointing it is to have a product stop working properly and then have difficulty finding a repair option or solution.
We sincerely apologize for the frustration and inconvenience this has caused. One of our team members will be reaching out to you directly to follow up on your concern, review the details of your experience, and provide further assistance.
Thank you again for bringing this matter to our attention and for giving us the opportunity to address your concerns.
Very pleased!
The customer service person showed concern, gave suggestions for options to try to resolve the problem with my sprinkler, then resolved it quickly & efficiently. Very pleased! Good quality & brand.
12 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for sharing your wonderful feedback! We're delighted to hear that our Customer Care team took the time to understand your sprinkler concern, provided helpful options, and was able to resolve the issue quickly and efficiently.
We're also happy to know that you're pleased with the quality of the product and the brand. Your satisfaction means a great deal to us, and feedback like yours encourages our team to continue providing thoughtful and effective support.
Thank you again for choosing Aqua Joe and for your kind words. We truly appreciate your support!
Michael tampons helped me process a…
Michael tampons helped me process a warranty claim. He was very helpful.
17 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you for sharing your positive experience with our Customer Care team! We're glad to hear that one of our team members was able to assist you with processing your warranty claim and provide helpful service.
We truly appreciate your kind feedback and are grateful for the opportunity to assist you. Your satisfaction is important to us, and we’ll continue striving to provide the same helpful and efficient service to every customer.
Thank you again for choosing Shop Joe and for your support!
Called for warranty issue with garden…
Called for warranty issue with garden hose. Very efficient and prompt. Replaced defective hose . Very accommodating
17 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for sharing your positive experience! We're delighted to hear that our team was able to assist you promptly and efficiently with your garden hose warranty concern and provide a replacement for the defective hose.
We truly appreciate your kind words about our team's accommodating service. Feedback like yours means a lot to us and encourages us to continue providing helpful and responsive customer support.
Thank you again for choosing Shop Joe and for your continued support!
Horrible experience
Horrible experience. Get told for months that his go kart is coming back in stock to find out it hasn't. Offered a gift card to get one somewhere else and said we were good to go. Now saying they cant and only store credit. All their products are junk. STAY CLEAR
17 mars 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment you've encountered regarding the extended wait for your go-kart and the confusion surrounding the resolution options.
We understand how upsetting it must have been to receive updates about the go-kart returning to stock, only to find that it remained unavailable. We also apologize for any confusion regarding the options provided to address your concern.
It appears that one of our team members is already handling your case and assisting you with your concerns. We hope the assistance provided helps clarify the situation and leads to a satisfactory resolution.
We sincerely appreciate your patience and the opportunity to address your concerns. Thank you for bringing your experience to our attention.
Very good fast service
Very good fast service. Identified the problem and got replacement parts ordered. Very friendly personnel on the other end.
15 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for sharing your positive experience! We're delighted to hear that our team was able to quickly identify the issue, arrange for the replacement parts, and provide friendly and helpful service throughout the process.
We truly appreciate your kind words and are grateful for the opportunity to assist you. Feedback like yours motivates our team to continue providing prompt, knowledgeable, and customer-focused support.
Thank you again for choosing us and for your continued support!
I was so disappointed when my Aqua Joe…
I was so disappointed when my Aqua Joe hose sprung an internal leak. I so enjoy using it as it's so light and love the turn off valve where I can switch out using for the lawn sprinkler and then my watering nozzle.
I appreciate the 2 year warranty and the quick response by your customer service. There is a replacement one already on its way and I look forward to using it.
14 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Hello Angela,
Thank you for taking the time to share your experience with your Aqua Joe hose. We’re sorry to hear about the internal leak and understand how disappointing it can be when a product you enjoy using does not perform as expected.
We’re glad to hear that you appreciate the hose’s lightweight design and convenient shut-off valve, which makes it easy to switch between your lawn sprinkler and watering nozzle. We’re also pleased that our customer service team was able to respond promptly and assist you with your warranty claim.
We truly appreciate your patience and understanding throughout the process, and we’re happy to know that your replacement hose is already on its way. We hope your new hose provides the reliable performance and convenience you’ve come to expect from Aqua Joe.
Thank you for choosing Aqua Joe and for sharing your valuable feedback. Your continued support means a great deal to us!
I have now owned two SJ hoses
I have now owned two SJ hoses. I think they are the best design ever made. However, my first fabric hose ripped after almost 2 years. They replaced it because it was still under warranty. They sent a metal coil hose which I thought was tremendous but after 2 weeks tge coil had separated. A call to customer service was easy and new hose is being sent. It is the upgraded fabric hose. I am hoping this one will be it because I really like the product.
3 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your detailed experience with our hoses. We truly appreciate your continued support and are pleased to hear that you value the design and convenience of our products.
We sincerely apologize for the issues you experienced with both your original fabric hose and the metal coil hose. While we’re glad our customer service team was able to assist you promptly and make the replacement process easy, we understand how frustrating it can be to experience repeated product concerns.
We’re pleased to know that you’ll be receiving the upgraded fabric hose, and we sincerely hope it provides you with the reliable and lasting performance you expect. Your feedback regarding the durability of the hoses is important to us and will be shared with our team as we continue working to improve our products and customer experience.
Thank you again for giving us the opportunity to make things right and for continuing to choose our products. We greatly value your business and appreciate your confidence in our brand.
Called about warranty for leaking…
Called about warranty for leaking trigger on Sun Joe shower sprayer system. Michael with customer service was excellent and guided me through the claims process which was very helpful. They stand behind their warranty.
13 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Kendall,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our customer service team was able to assist you with your warranty concern and guide you through the claims process.
We truly appreciate your kind words and recognition of the helpful and professional support you received. It is always rewarding to know that our team was able to make the process easier and provide the assistance you needed.
Thank you again for your trust, appreciation, and support. We are grateful for the opportunity to assist you and for choosing Shop Joe.
Best Regards,
Customer Service Team at Shop Joe
Warranty
I had a busted hose. I called with my receipt and they took care of me. No hassle at all. I would say register your product and you will have no issue's
12 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for sharing your positive experience with our Customer Care team. We're delighted to hear that we were able to assist you with your damaged hose and make the warranty process simple and hassle-free.
We truly appreciate your recommendation to register your product. Registering your product can help make it easier to access important product and warranty information when assistance is needed.
Thank you again for your kind words, trust, and support. We're grateful to have you as a customer!
I had a problem with the battery
I had a problem with the battery on my pole saw. When I explained and provided the required documentation they said they would replace it. That's what I call standing behind the warranty.
10 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Hello Tom,
Thank you for taking the time to share your experience!
We’re pleased to hear that our team was able to assist you with the battery issue on your pole saw and provide a replacement in accordance with the warranty. We understand how important it is to have reliable support when an issue arises, and we’re committed to making the warranty process as smooth and straightforward as possible.
Your feedback means a great deal to us and reinforces our commitment to standing behind the quality of our products and providing dependable customer service. We truly appreciate your trust in us and are glad we could help resolve the matter to your satisfaction.
Thank you for choosing us!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.