Over all I am very impressed with the after-service. The unit came with a missing part. After some procedures which asked me to identify the missing part, they told me the part is not available now. A... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Known bad battery issue and they sold it to public anyway. Tried to get battery discount and Snowjoe wouldn't give me any. They simply tried to get me to pay $200 for new batteries. These batt... Se mer
Företaget har svarat
Order# SJWTY00399172 I'd bought a MJ401C-XR bearing serial number 0263120000960, some times in 2022 end or 23 beginning. The left side of the lower-handle(if pushing the mower) got rusted and when re... Se mer
Företaget har svarat
I registered my 24 V cordless tire inflator online today. With the help of a polite and knowledgeable lady, it was a breeze. This device is a replacement of one we’ve had for years that finally gave... Se mer
3,4
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Broken trust and promises
This is the second time a SunJoe mower hasn’t lasted more than 2 years. The sad part is we have a super small yard. We were promised a 15% discount on a new one that never came. We had to purchase another brand which left us disappointed. Broken trust.
28 juli 2026
Svar från Shopjoe
Dear Paul,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced with your mower and the concerns regarding the assistance you received.
We understand how disappointing it can be when a product does not meet your expectations, particularly after having a previous experience with the same type of product. We also regret any frustration caused by the information provided regarding your purchase.
Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns. We truly value your feedback and appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
All you guys cared about is buying a…
All you guys cared about is buying a new detacher and not getting new price I needed. Guy even lied and said he would give me a 15% on new one and of course it wasn’t in my website for you guys. So disappointing!!!!
27 juli 2026
Svar från Shopjoe
Dear Joel,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced regarding your interaction with our team.
We understand how concerning it is when the information provided does not meet your expectations, and we regret that your experience left you feeling dissatisfied. Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns.
We truly value your feedback and appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
Excellent product for the price
Excellent product for the price. The client service rep was very knowledgeable and friendly. Makes me want to order aghain
5 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Anthony,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you are pleased with your cordless snow blower and that it has provided excellent value.
We also greatly appreciate your kind words about the support you received from our customer service team. It is always rewarding to know that our representatives were able to provide knowledgeable, friendly, and helpful assistance that made a positive impression.
Your trust and confidence in Shop Joe mean a great deal to us, and we are truly grateful for your support. We look forward to serving you again in the future.
Thank you for choosing Shop Joe.
Great Customer Service
Great Customer Service, appreciated their product knowledge and ability to ease you thru everything so your needs were covered. Polite, courteous help while you were informed every step of the process. Genuine, friendly staff because they really care about their customers and it shows
27 juli 2026
Svar från Shopjoe
Dear Robin,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you were pleased with the level of service and support you received from our team.
It is especially rewarding to know that our team's product knowledge, clear communication, and commitment to keeping you informed throughout the process made a positive difference. Your recognition of our courteous, friendly, and caring approach means a great deal to us and serves as encouragement to continue providing the highest level of customer service.
We truly appreciate your kind words, your trust, and your support. Thank you for choosing Shop Joe.
We had a broken part from opening the…
We had a broken part from opening the box. They guided us in order to get what we needed.
27 juli 2026
Svar från Shopjoe
Dear Gerald,
Thank you for taking the time to share your experience and for your thoughtful feedback. We are pleased to hear that our team was able to guide you through the process and assist you in obtaining the replacement part you needed.
Providing timely, helpful, and reliable support is very important to us, and it is always rewarding to know that our team was able to make the warranty process straightforward and help resolve your concern. Your satisfaction means a great deal to us, and we truly appreciate your recognition of our efforts.
Thank you once again for your kind words and for choosing Shop Joe. We look forward to serving you again in the future.
AquaJoe Sprinkler
Ordered an AquaJoe sprinkler from Amazon, it arrived without the plug/cleaner and Amazon wouldn't do anything for me. I contacted Aqua Joe and they registered the product for me and sent me an entire new one. Customer service was fantastic.
25 juli 2026
Svar från Shopjoe
Hello Chad,
Thank you so much for taking the time to share your wonderful experience. We're delighted to hear that our Aqua Joe Customer Care team was able to assist you with your sprinkler concern and provide a positive resolution.
We understand how frustrating it must have been to receive your product missing an accessory, and we're glad our team was able to help by registering your product and providing a replacement unit to ensure you received what you needed.
Your kind words about our customer service mean a great deal to us. We truly appreciate your recognition of our team's efforts to provide helpful, reliable, and efficient support.
Thank you again for your feedback and for choosing Aqua Joe. We sincerely appreciate your trust and support!
Doing the right thing for an irreplaceable part.
A part on my new Snow Joe shovel did not fit well so so I started an online chat with agent Rose Irea to find out if I could get a replacement part. After supplying appropriate photos and product information, Rose informed me that a replacement part was not available and that she was issuing a warranty replacement for the entire unit. Within seconds, I received the return instructions and shipping label. Rose took the time to review my case, offer a solution, and I find it admirable that the company did the right thing.
3 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful experience. We're delighted to hear that Rose was able to assist you with your Snow Joe shovel concern and provide a smooth resolution.
We truly appreciate your kind words regarding Rose's attentiveness and professionalism. Taking the time to review your case, gather the necessary information, and provide the best available solution is exactly the level of support we strive to deliver to our customers.
We're glad to hear that the warranty replacement process was handled efficiently and that you received the return instructions and shipping label promptly. Your recognition of our team's efforts means a great deal to us, and we will be sure to share your feedback with Rose.
Thank you again for your trust and for choosing Snow Joe. We sincerely appreciate your support!
Had a problem with the electric start
Had a problem with the electric start. Helped me figure it out
30 juli 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're glad to hear that our team was able to assist you with the issue you encountered with the electric start and help you find a solution.
We truly appreciate your feedback and are happy to know that our support team was able to provide guidance and address your concern. Helping our customers get the most out of their products is very important to us.
Thank you again for sharing your experience and for choosing Shop Joe. We sincerely appreciate your support!
Unable to get right part for my Sunjoe…
Unable to get right part for my Sunjoe GTS4002c
tried 3 times and still have not received the right part for Chainsaw
26 juli 2026
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you experienced while trying to obtain the correct replacement part for your Sun Joe GTS4002C Chainsaw. We understand how frustrating it must be to go through multiple attempts and still not receive the part you need.
We appreciate you bringing this matter to our attention. Please know that one of our team members is monitoring this concern and working to ensure that your issue is properly addressed and resolved.
Your feedback regarding the replacement part process is important to us and will be shared with the appropriate team as we continue working to improve our customer experience.
Thank you again for your patience and for giving us the opportunity to assist you.
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience with our communication and follow-up.
Providing timely updates and keeping our customers informed is important to us, and we truly appreciate your recognition of our team's efforts. Your kind words mean a great deal and encourage us to continue delivering helpful and reliable support.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
After less than a year - UPDATED 8/5/26
After less than a year - UPDATED
NEW COMMENT 8/5/26: I have been put through multiple emails and waiting, following up, today I finally received a return label, I have to find a box big enough to return the mower and package it properly (at my own expense!) so it isn't damaged in transit. Once they get it back, they again promise to give me a refund. Originally they told me that I would just be able to order something else on their website after providing my proof of purchase information (that promise has not been kept!) NOT A GOOD EXPERIENCE WITH SUN JOE AT ALL!!
ORIGINAL COMMENT: After less than a year, my new mower/trimmer/edger parts are not available and It’s taking a VERY long time to get my refund. Still waiting!
5 augusti 2026
Omdöme utan inbjudan
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced throughout this process. We understand how disappointing it can be to go through multiple follow-ups and wait for a resolution, and we truly appreciate your patience.
Your concerns are important to us, and please know that our team is aware of this matter and will continue to monitor the situation. We appreciate you bringing this to our attention and sharing your experience, as your feedback helps us continue improving our products and services.
Thank you again for your patience and for giving us the opportunity to address your concerns.
The reprosentitive knowlagible pleasant…
The reprosentitive knowlagible pleasant nature n informative
26 juli 2026
Svar från Shopjoe
Dear William,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that you received knowledgeable, informative, and courteous assistance from our team.
Providing friendly and professional customer service is very important to us, and it is always rewarding to know that our team was able to make your experience a positive one. We truly appreciate your kind words and your support.
Thank you for choosing Shop Joe.
Costumer service was fairly simple for…
Costumer service was fairly simple for the warranty process as I filled it all out online. After that was filled out I had to do nothing further and the warranty hose was sent to me with no questions asked. I greatly appreciate that.
I love this hose for using with our camper but the only complaint I have is I get a a slimy white, black, grayish buildup inside the hose like it is growing bacteria. I get all the water out of the hose after each use but I wonder if this is due to how compact the hose (which is great for storing In The camper) and still some moisture In the hose. Any suggestions on solving this issue would be greatly appreciated
Thanks
26 juli 2026
Svar från Shopjoe
Dear Andrew,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that the warranty process was simple and convenient and that your replacement hose was provided without any difficulty.
We also appreciate you sharing your observations regarding the hose. Customer feedback like yours is valuable, as it helps us better understand how our products perform in real-world use and identify opportunities for improvement.
Thank you again for your kind words, your thoughtful feedback, and for choosing Shop Joe. We truly appreciate your support.
Customer service is always helpful and…
Customer service is always helpful and goes the extra mile to help you.
ALWAYS!!!!
25 juli 2026
Svar från Shopjoe
Hello Douglas,
Thank you so much for your wonderful feedback. We truly appreciate your kind words and are grateful to hear that our Customer Care team has consistently provided helpful support and gone the extra mile to assist you.
Providing a positive experience and making sure our customers feel valued and supported is very important to us. Your recognition means a great deal to our team and motivates us to continue delivering the best service possible.
Thank you again for your continued trust and for choosing Shop Joe. We sincerely appreciate your support!
All good.
After failure of a part which was included in a group package, I was guided thru return procedure which was flawless. Much to my surprise a replacement for the group package was received in about two weeks. Excellent service
25 juli 2026
Svar från Shopjoe
Hello John,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to guide you through the return process smoothly and that the replacement package arrived promptly.
We truly appreciate your kind words about the service you received. Making the return and replacement process as simple and efficient as possible is something we strive for, and we're glad we could provide a positive experience during the process.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
When I got it to charge the battery
When I got it to charge the battery, the battery was dead. It was not chargeable. We tried to charge it, and it didn’t work. Still waiting for a replacement.
28 juli 2026
Svar från Shopjoe
Hello Carol,
Thank you for taking the time to share your feedback. We're sorry to hear that the battery was not able to hold a charge and that you experienced issues with your product right after receiving it.
We understand how disappointing it can be to encounter a problem when you are ready to use your item, and we apologize for the inconvenience this has caused.
We appreciate you bringing this matter to our attention. One of our team members will reach out to you to follow up on the replacement availability and provide further assistance to help address your concern.
Thank you for your patience and for giving us the opportunity to make this right.
Svar från Shopjoe
Hello Ted,
Thank you for taking the time to share your feedback. We're glad to hear that your overall experience has been positive. We understand that you are still waiting for your replacement part and apologize for any inconvenience this delay may have caused.
We appreciate your patience and understanding while this matter is being addressed. Your feedback regarding the availability of replacement parts is important to us and will be shared with the appropriate team as we continue working to improve our support experience.
Thank you again for sharing your feedback and for choosing Shop Joe. We truly appreciate your support.
They went above & beyond my problem &…
They went above & beyond my problem & replaced the entire unit. Very thorough.
25 juli 2026
Svar från Shopjoe
Hello Margaret,
Thank you for taking the time to share your experience. We're glad to hear that our team was able to go above and beyond in assisting with your concern and provide a replacement unit.
We truly appreciate your kind words regarding the thoroughness of the support you received. Ensuring our customers receive the assistance they need and a proper resolution is very important to us.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
SunJoe leaf blower stopped working
Our SunJoe leaf blower stopped working. SunJoe took time to help get our blower back on track. Their customer service department were helpful and made the process very easy.
25 juli 2026
Svar från Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're glad to hear that our Customer Care team was able to assist you with your leaf blower concern and help get your product back on track.
We truly appreciate your kind words about the helpfulness and ease of the support process. Providing our customers with efficient and reliable assistance is something we value, and we're happy to know we were able to make the experience smooth for you.
Thank you again for your feedback and for choosing Sun Joe. We sincerely appreciate your trust and support!
Well I purchase so far 2 Pressure…
Well I purchase so far 2 Pressure washer from Joe. Unfortunatelly you don't Cary any spare parts .
25 juli 2026
Svar från Shopjoe
Hello Tullio,
Thank you for taking the time to share your feedback. We truly appreciate your continued support and for choosing our pressure washers for your needs.
We're sorry to hear about your frustration regarding the availability of spare parts. We understand how important it is for customers to have access to the parts needed to maintain and continue using their products.
It appears that you have already been assisted by one of our team members regarding the part you were looking for. We hope the information and assistance provided helped address your concern. Your feedback about parts availability is valuable and will be shared with the appropriate team as we continue working to improve our customer experience.
Thank you again for your feedback and for giving us the opportunity to support you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.