Shopee Omdömen 513

This was a really disappointing experience. I purchased a fast charger, but it does not actually fast charge—only regular charging works. To make things clear, I even provided a video showing that my phone supports fast charging when using another charger, but not with the one I bought from this seller.

The most frustrating part has been dealing with customer service. They keep repeating generic responses like “it is according to the description” without giving any proper explanation. When I ask specific questions, they simply avoid answering them. It feels very robotic and unhelpful.

I am just trying to return a product that clearly does not perform as expected, but the process has been unnecessarily difficult and stressful. Overall, this has been a very frustrating experience, and I would strongly advise others to be cautious when purchasing from this platform.

Beware! Shopee is a scam i have evidence on this matter and was scare and hide my review that i have left for one of the seller which is abbort Singapore!! I have picture and screen shot

Broken site, changing price during various parts of checkout process, doesnt support normal payment methods

I really dislike Shopee's recent pricing methods. At first, you see an item priced at $0.00 (haha, I seriously don't believe anything on this platform is free). Then, when you click ‘Buy Now’ or add the item to your cart, the price suddenly jumps to $8.56 🤷🏻‍♀️. Is this even legal? I would prefer if you priced items correctly from the start and stopped wasting our time!

Shopee is the worst of the worst.
I’ve been with Shopee since 2018 and even subscribed to their VIP service, but when I received a damaged product with a dent, my return and refund request was still rejected.
Instead of resolving the issue fairly, Shopee kept passing me around. They told me to contact the seller, and no one wanted to take responsibility.
So what is the point of being a VIP subscriber if customers are not treated fairly? Shopee’s actions show that they care more about protecting sellers and profits than doing what is right for their customers.
This is a truly disappointing and unethical way to run a business. Loyal customers deserve better. Based on my experience, Shopee does not handle disputes fairly, and their so-called VIP service is meaningless.
Very disappointed. I will delete my Shopee account once the refund for my VIP subscription has been processed

Merka tidak menghargai driver nya, terlalu banyak manipulasi jarak dan argo

I ordered a Prism Air Purifier and an additional filter. Item was delivered faster than expected. Thing is, item wrapper was badly torn. Packaging was dented real bad. Side of the box was dented inwards. Not sure was it from seller or what happened before delivery.

Anyway, I tested it. Was quiet and was satisfied initially. After power on for a while, carbon smell can be sense. The strong smell was consistent. I continue to on it to see if smell will go away. I power off it after that as I truly cannot stand the strong smell of carbon.

I packed the item back and even properly wrapped up so to ensure item safely send back to seller. I raised under received defective or not working reason. Shopee application auto generated return process guide. On destination day (CNY Eve) item was collected and return back to warehouse.

On 25 Feb, shopee return the item back. Reason was buyer return reason was change of mind. Item was open and used so cannot refund. I text shopee via chat with shopee. Agents kept insisting I cannot return and refund due to item open. Said I return due to change of mind. I kept explaining and even shows shopee app screen shot. Proven that I raised for return due to receive of defective item. Different agents attended me and all kept saying I raised for cancellation and refund due to change of mind. Seller also kept saying I cannot cancel and return due to change of mind.

That air purifier will be my last item from shopee. Felt entire process was a "united" not integrity act both from shopee and the seller. Bring back item and return the item after 8 days? Insist that i cannot cancel and refund. So as customer i bear what ever happened the past few days when item was not in my unit!! Buyers be cautious, the 15 days free customer protection does not seems genuine base on my case. Defect item also can be return to you and you need to pay for it!! Please be cautious when ordering from shopee.

It’s a One stop solution for my shopping needs. Shopee is prompt to do a refund if items are not satisfactory.

Just got a free cup of ijooz from merchant - being a Shopee VIP customer.

Great shopping at own convenience 👍🏻

Shopee VIP is a scam. Auto deduct from Debit Card without my knowledge!

To be fair shopee refund and return system are good .try afew time already they are fast refund ...thanks

Never buy anything on this site. I realise this is a general statement, but it's true when you shop at this site. I ordered an ergonomic chair as per the description and rating; it was completely fine and has a favourable delivery time. The product was delivered on time, but the chair pillow was missing, and the seller refused to deliver the missing part. After installing the chair, I found that the cushion was of poor quality and uncomfortable. If you sit on a chair, you may fall and feel the unexpected jolt of nails digging into you from beneath. There is no sufficient foam on the cushion; forget about the memory foam. They seem to sell counterfeit products. I received a completely different product than was described. Only appearance was the same.

The block function is disable recent years. This jeopardise safety of buyers/sellers. I am a seller, recently eccounter an insane buyer, who keep harassing me after I sent a product that do not meet expections. Not only a one star review is post, buyer keep blaming me for all the trouble she has to go through. Threaten me go and die. The return address is my home address. I had no option to block the buyer, agent mention to appeal to relevant department, need review case, waiting time is 5 working days. The platform does not protect safety of buyers/sellers. The platform will not be safe anymore if a mentally insane harass vuyer/seller

I am a platinum account holder and also subscribe to their VIP membership. Generally, sellers are ok. Most are prompt in shipping out orders and responding to requests. However, the nail in the coffin is with Shopee itself and their delivery service (SPX). "Next-day" delivery often becomes several days later even though I placed my order well before the 2pm deadline, and couriers frequently cite "insufficient time to complete delivery", sometimes for 2 or 3 days in a row for the same item. Please don't ask me to empathize with the couriers. It is their job to deliver on time and they jolly well work OT if they have to. As a customer I only care if my item arrives on time and in good condition. Shopee seriously needs to be stricter with unprofessional couriers who think their personal time is more important than fulfilling their contractual duty to customers.

If I could give SHOPEE a zero rating I would. It’s the worst shopping platform you could use. Sellers with no stock yet promoting their goods. Sellers unilaterally and without consultation sending you alternative products when they don’t have stock of the product ordered. And so on and so on. It’s a disastrous platform. Avoid at all cost!!

No good service. Their Philippino cs is sleeping in Philippines. They said will be sorry for the delays & manager call back after 1 week also never call..Have to wait till Xmas & new year.. protection plan 6 months is a scam , buy already but no protection cos it's plant.. how to protect.. better wear your condom before you reply your rubbish template message. Nothing but rubbish reply.

Response by sellers are quick and delivery is fast

Generally sellers are okay, some rogue but the worse is Shoppee customer service, they anyhow cancel your refund request even though they give a later timeline to revert. RIP

I purchased a few items on 11 Dec and received all on 13 Dec but 1 order. It showed that the seller has shipped the item the the parcel arrived at the sorting facility on 12 Dec. Till now, 16 Dec, the order is still pending to be processed. I contacted the customer service agent, who gave me the exact same information I could see on my tracking details. I requested for expedition for delivery today, and the agent Nurlailia said she couldn't promise that and advised me that I could raise a REFUND. Is she trying to be funny? I purchased the items on promotion price, why should I raise a refund? If I had wanted a refund, I wouldn't have started the chat to ask her to check. Agents like her are not empathetic and shouldn't be in customer service at all. They simply give template replies and are not helpful. And the sorting facility team should have sorted out my item and delivered it over the weekend. I understand during promotion campaign, they are busy. But it is not an excuse to delay customers' delivery for so many days. I should have purchased on Lazada instead.

If I can put as zero i will. Seller sent items totally doffer from the picture and return/refund is such a pain. The return pickup time only option was 10am-8pm! And i waited the whole day without any attempt, status shown as driver attempted but failed and will retry another day! And after multiple times speaking with Shopee agent, it was not resolved despite assuring me driver will pick up next day, specific time etc.

If there is -* i will really give no star at all not even worth 1*.
I had purchased using cashback voucher which get me 252 coins and received defective product. I had rrquested for a refund and seller offer for me $3 discount. I accepted the offer as i check the product since usable but of coz i do not know how long it will last. After accepting the offer and i realised not only i can make a review for my 7 coins even my cashback 252 coins is gone.

I contacted and chat with the customer service staff Elton. He told me this is company policy but it is not stated in the T&C. This policy is just to protect shopee and seller which is unfair for buyer like us. It did not have any pop up to notify us that 7coins and cashback coins will be gone if we accept the offer from seller. They only able to reinstate cashback voucher again which i mean whats the point for it if i am not able to get discount on my next purchase with my coins that should be given to me.

Since unable to get back my 252 coins, i requested for discount voucher instead of cashback which is another alternative, at less i still can save abit of money for my next purhcase but was rejected and said only able to reinstate of what i had use as it is company policy. That is ridiculous. Shopee waive off my coins and now return with cashback voucher again instead of return with alternative discount voucher as compensate for my lost coins that is waive off.

Customer service Elton, just cut the chat off and my problem is not solve with alot of frustration for being cheated of the coins that we supposed to get.

Shopee service is getting from bad to worst.