Shopee Omdömen 112

the customer service girl malayu is very rude to talk me i tell her i will make payment on 22/4 the shoppee pay later but is very very rude keeping call keeping call many time your staff don’t have common sense ah people working keeping call call pls tecah your staff do be rude with customer very rude is taking the away

Muito bom já comprei muito nesse site gostei muito

Ive been using spaylater as payment for years like 6 - it gives me convinient but. I payed late like twice. Now im permanently banned. Shopee was heartless. I have my proofs. They profit when i paid late but still i paid that month. The reason is im out of job. Searching new. But i did my best to pay it. Now they permanent ban me for being a late payer. Not making any sense. My limit was 95,000. And after all this years this is how shopee do with his loyal user. So disappointing... Call center they just give false hope... They even dont have email for appeal. Where can ticketing system can work. They will let you que long time just to have ticket... Ill make a video with it. So disappointing.

I currently live in Vietnam and installed the app, naturally entering all the required personal information. Then I tried to complete my first order, and my account was blocked. The reason given was "unfair activity." I contacted support, since there hadn't been any activity at all. No one seemed to care. No one helped me reactivate the account. Some AI didn't like something, and then I, as a customer, was simply canceled. Okay, I'm registered with many other online shops, so I'm not dependent on Chinese games. An absolutely incompetent service provider.

I am the owner of ayam bakar kalasan mba pur restaurant.

This is the second time I have experienced a deduction from my sales revenue by Shopee on the grounds that there was a customer report claiming the order was not as described.

In the first case, Shopee informed me that there was a complaint from a customer. However, when Shopee later provided the evidence to me, it turned out that the evidence was not authentic and could not be verified. As a result, Shopee eventually returned the deducted funds to me, which clearly shows that the initial deduction was unfounded.

Now, the same issue has happened again for the second time. My funds have once again been deducted based on a customer's claim that the food received did not match the order. Yet again, no clear, valid, or verifiable evidence has been provided.

I have contacted customer service multiple times and have been assisted by several staff members, including Amel, Vera, Wawan, and Hafiz. Unfortunately, instead of resolving the issue, my report was simply marked as completed and closed unilaterally, without any clear explanation or proper resolution.

Shopee only instructed me to submit an appeal via email within 2x24 hours, but I never received any email regarding this appeal process. When I checked again, I found that my case had already been closed by Shopee, without giving me a real opportunity to submit the appeal.

This situation is extremely disappointing and reflects unprofessional service and policies that are harmful to seller partners, especially small businesses and UMKM like mine. Deducting funds without clear evidence and closing cases without proper resolution demonstrates a lack of transparency and accountability from Shopee.

Therefore, I demand:

1. a clear and transparent explanation regarding the customer's complaint.

2. Valid and verifiable evidence supporting the claim used as the basis for the fund deduction.

3. a full refund of my deducted funds if Shopee cannot provide valid proof of any violation.

If situations like this continue to occur, this cannot simply be considered a system error. It can reasonably be seen as an unfair practice that harms seller partners, particularly small business owners.

I expect Shopee to handle this case seriously and professionally, rather than closing reports without a clear and fair resolution.

My order never arrived. Never received a refund either. Scam!!!

"A partir de R$ 10 frete grátis" com muitas aspas não presentes no aplicativo que só quer te iludir. Máximo de R$20 reais de desconto do frete que aplica a apenas uma loja de cada vez com número máximo de aplicações, sendo que mais produtos fazem o frete aumentar significamente mesmo sendo da mesma loja para o mesmo destino.
Resultado, fiz a compra de cada item por vez. Tive que fazer 11 compras, passar por duas contas, dois cartões, três códigos de segurança do banco que obviamente acharam as movimentações suspeitas.
Inclusive estes cupons não existem no computador, muito suspeito.

Conclusão, melhor pagar um pouco mais caro em outra plataforma pra não passar raiva e resolver tudo em minutos ao invés de horas.

I have been requesting a refund for a microphone (over US$100+) that didn't work. I was continuously referred to request the refund from CityStore2. They give chatbot messages that they will get back to me but never have. I have been waiting six weeks

não sejam afiliados dessa empresa shopee , estão bloqueando várias contas , sem motivo. depois do afiliado trabalhar o mês todo , excluem a conta , desbloqueiam minha conta no shopee video agora , olhem as reclamações no reclame aqui antes de ser afiliado dessa plataforma , vários afiliados reclamando .

Reative minha conta de isaque de souza martins

Shopee is the worst shopping site ever. They literally do not want my money. Every time I try to order something, I get to the checkout, place the order, and always get an error message. What an absolutely terrible site. I always use Lazada now.

A big conman. They refused to refund for goods return, by simply stating the amount is refunded. The maths doesn’t add up. Despite many times calling them, they did not resolve the matter at all. Big time cheat. Same happened to the coins used to reduce the Purchase price, they simply fail to refund that one too….. I’m sick tired of their tactics!

Qualidade desse loja online 0
Nao tem responsabilidade com o cliente .Comprei um filtro de barro “ Cacique “ que esta anunciado todo tempo . Se nao tem porque esta anunciado???? Depois de 10 dias sem nenhum movmento de entrega me dizem que vendedor nao responde???? Palhaçada
NAO RECOMENDO

I join the many unsatisfied customers, Shopee never admit its wrongdoing and says this after a wrong item is delivered. : The order failed to be sent because the COD - Check Past Order had been opened, and the recipient refused D04019. I waited 1 month for a guitar amplifier at 1550Bht...received a small, cheap wrist watch, the delivery guy asked me to open the little package, from their writings it looks that is my fault VERY HYPPOCRITICAL

Shopee is the epitome of SEA INCOMPETENCE. Absolutely dysfunctional experience just like everything else in the countries its offered in. Shopee goes the extra length to make their experience so unpleasant that no citizen of a rich first world nation would ever want to use the platform again. In fact, its nearly impossible to even spend first world dollars on the platform.

Very poor customer service

Absolutely horrible experience.
Ordered a sofa bed.
They delivered a wrong sized bed and cracked wooden planks on delivery.
Told the seller about it and they delivered the next day a coffee table.
Told the seller about it and delivery called me the next day and said they are delivering a table to me and collecting the wrong items. I told them I never ordered any table and not to deliver.
Told the seller I want to cancel all my orders and asked him to stop delivering. He refused.
The next day delivery took all the previous items and delivered a parcel with SOMEONE ELSE'S NAME AND SOMEONE ELSE'S ADDRESS.
I called shoppee to cancel the order and take back everything. Shoppee arranged a pickup and guess what? The track number shoppee gave and the delivery track number were different. The proof of return was invalid because BOTH numbers were invalid. WTH!
I've been calling Shoppee daily because of this and I'm still waiting for the cancellation and refund as of now.
JUST ONE ITEM and so much nonsense!

They do not care about Sellers anymore. Please heed this warning for new sellers.

Everything is in favour of the buyer

Dont like it - too bad send it back
Dont want it anymore - too bad send it back

Shopee fails to deliver? - too bad send it back

Shopee expects lightning fast order processing (or dumdeedum, penalities) but, any mistake they make is also your problem.

Sellers have no way to contact Buyers - no phone, no complete address, no email.

Shopee / SPX can fail to deliver, provide no evidence, and send you back a smashed up box.

Compensation? Zero and Zero.

Buyers can pick whatever incoherent reason to send something back

Compensation for time, packing, processing, restocking? Zero and Zero.

Comissions?
Oh god - up and up and up and up

The new *compulsory* 2% ad fee

2% of your orders are skimmed and neatly marketed as "Ad Growth Plan"

Your earnings are redirected to Shopee Ads, and you must spend on ads, even if you dont want to

If everyone is spending on ads = nobody spending on ads

Until the minimum bids for frontpage become astronomical

Who wins? Shopee
Who loses? Sellers

I have received a parcel that didn’t match and the seller (not shopee) refuse to send my money back.
But after my complain, the shopee team have arrange all and I have received my money back.
They have to change their policies to make it more easy like the other platforms

Most of the advertisements state "free delivery", however, when checking out, Shopee adds a delivery fee. Forget returning goods as Flash couriers decided yesterday that it was too far for them to travel to Rayong to collect a faulty item that they delivered themselves a few days before. No one takes responsibility for anything. I can't even download the Shopee app as it thinks I'm not in Thailand although I am. Overall, Shopee is the scamming, wanna-be, immature Ali Express but a lot worse.