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Ordered a Fiend Xmas jumper in November no sign of it coming back then went out of stock. Delivered today December 22nd out of the blue thanks guys made my Xmas 😃😃

Ordered 4 items, no despatch after 15+ days so emailed to be told there was a stock issue and the entire order will be cancelled. Appalling.

There is this Undertaker 30 years t shirt I want badly but it’s sold out. I called customer service and they have no idea when it’ll be in stock again, will it be in stock again. There only answer was “you just have to check the website everyday.” Geez thank you for being helpful (sarcasm)

Sent me completely wrong items, this was supposed to be for a birthday gift and now thats not going to happen. Tried to contact customer support and was informed it could be up to 48 hours before I hear from anyone. This is before ive even told them whats wrong. Never had such a poor experience with them before. Seems as if they've became too successful and gotten complacent

Ordered a Bray Wyatt Fiend mask on the 21st of October and did not receive it by Halloween. It will instead be here November 2nd...
I dont get it I was told there was some kind of outage and then it was resolved and I got an email that says and I quote,
"Dear Valued Customer,

We want to let you know that our third-party fulfillment vendor’s system outage has been resolved and your WWE Shop order will be shipping to you over the next two days.

Your shipping method will be upgraded at no additional cost to you, to ensure that you receive your order by Friday, October 30th.

Please know that we value your business and sincerely appreciate your patience as we worked to resolve this situation. For questions regarding your order"

However I called and tried so hard to get this mask and now WWE shop ruined my Halloween.

ordered a belt from here a while back and never got it they said they upgraded my shipping so it can get here quicker and it never arrived

Not bad. It's real merch from wwe.

I am in the same boat, I ordered my stuff, have the confirmation. I believe covid has put a strain on the WWE Shop order pickers, working a skeleton crew. They maybe overloaded in orders. I'd just be patient.

10 days and order still has not shipped. Everyday I call they say they can’t tell me anything and to call back the next day when I do they say the same thing.

The customer service is good but it takes a long time to get hold of anybody and long length of time to get replies. Once they care to take a look at the issue, they are helpful but it’s not a quick and easy process

Called 3 times only to be told we will ship it today?
30 days later after it was ordered and paid in full.

I will be reaching the BBB and reports this company sending all reviews on here.

Save yourself the disappointment and avoid purchasing replicas from Amazon and buy straight from WWEshop, and wait the extra week a half or so.

I ordered 3 t-shirts and was notified that they shipped via FedEx on September 9. I waited patiently until the 25th and was told the tracking number I was given was incorrect, so WWE Shop nor FedEx could track my package. I was told they have no idea where my order is, but they'd investigate. I asked if they would call or email me within 24-48 hours? I was told "well I don't know, perhaps you should call us one day next week." The customer service is nonprofessional, which leads me to conclude that this is an unprofessional company. They had no issue taking my credit card, however, my customer experience with WWE Shop has been nothing but a negative issue. I will never consider purchasing from this company in the future.

I ordered an item for my son's birthday, 2 weeks before the party, and chose standard shipping. I called immediately after I ordered to see when it would be here because if it was going to be too long I would have ordered another with 2-day shipping. I was assured it would be here. The guy even told me it has already been sent to ship. I got an email that it shipped 3 days later, but there is no tracking information. It just says the label has been created. I have emailed and gotten nothing except excuses about wildfires and hurricanes. No real information. There are no wildfires or hurricanes between Ohio and Central Alabama. I will never buy anything from this place again. I should've read these reviews first.

They are awesome. I ordered a Becky Lynch mask last Thursday and it came today, very happy with it. Fits great with the fitting kit. Also got Rock Em’ socks which fit incredible and feel amazing. Still waiting on my Liv Morgan crewneck which just shipped out! Super excited, making another order soon:)

Do not buy from here ordered a mask from this place almost 3 weeks ago and it was scheduled to be here today it's now 9 pm still nothing. And now FedEx says no scheduled delivery date avaliable needless to say wwe will never get another dime of my money. And there customer service and management are the worst. One threatened to end the call because I told him that it was bs and he told me if I continued to threaten him he would send the cops to my home for real is that how you do business. Just cause I said bs really!!! Already cancelled my wwe app also I will not give another cent to a company that treats the people who pay there salary that way rant over

Website never asked me for a shipping address. Took the information from PayPal, which hadn't been updated since I moved, and didn't display this until the order had been placed. Immediately emailed them with the only order number provided in the confirmation email, their email support said it wasn't a valid order number. (Turned out to be a PayPal transaction number.) Tried to call before any items shipped, was told I'd be called back by a supervisor. Finally got a call after the first package already shipped to the wrong address, was told only one of the three shipments (some items were preorder) could be changed, and that I could call the support number again and cancel the other items and reorder them. (Isn't this guy a support supervisor? Can't he just do it while I have him on the phone?) In the end, even the shipment they claimed to change ended up shipping to my old address.

Let's not get into the fact that FedEx tracking went from "Pending", "Pending", "Pending", "Delivered", with no opportunity to have the package held at an office.

I'll just buy AEW stuff or maybe bootlegs off Amazon or eBay, at least those sellers are reliable and can actually help their customers.