ShipGo delivered my clubs back home from a recent golf trip. I thought the service was very good. I had support from the start of the process, all necessary paperwork was provided and my clubs arriv... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our suitcase was picked up promptly and delivered even sooner than we anticipated. This is the 3rd time I have used ShipGo, and have told all my friends about ur company. From booking the pickup to de... Se mer
Very reliable, and the service is great if there is a problem. Used Shipgo to ship luggage Rome and then back to USA all went very smoothly took care of customs issues very quickly
I was skeptical about using this website but with it only costing 40 dollars I went ahead and paid. I booked my suitcase Sunday night to come from Corpus Christi to Laporte where it arrived by Tuesday... Se mer
Företagsinformation
Skrivet av företaget
At ShipGo, we believe in delivering an awesome travel experience for our customers. We’re able to achieve this because of our dedicated team. We strive to make your trip as seamless and enjoyable as possible. From our white glove door-to-door delivery to our complimentary luggage insurance, you can have the peace of mind that your luggage, golf clubs, skis, snowboard, bikes and other sporting equipment will arrive safely. We take care of the hard work so you can get back to what’s important, your journey.
ShipGo
Skrivet av företaget
- We Are Committed To Our Customers!
- It is our mission to make your travel experience hassle-free and enjoyable. With our dedicated customer service team, we ensure the highest level of service from the time your luggage is picked up until the time your luggage is delivered.
- We Ship More Than Just Luggage.
- Need to ship your golf clubs, skis, snowboard, bike, trunks, boxes, or other sporting equipment too? Not a problem, ShipGo will pick your bags up from the comfort of your home, business, resort, hotel, country club, ski lodge, and cruise port and deliver them straight to your destination. For a quote, visit www.shipgo.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Kontaktuppgifter
324 Datura Street, Suite 400, 33401, West Palm Beach, USA
- (800) 710-0826
- customersupport@shipgo.com
- shipgo.com
4,8
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very reliable and on time
28 april 2026
FOUR BOXES SHIPPED FROM NEW YORK…
FOUR BOXES SHIPPED FROM NEW YORK RECIEVED IN ITALY IN UNDER A WEEK IN GOOD ORDER.
28 april 2026
Excellent service on time without and…
Excellent service on time without and damaged equipment.
26 april 2026
Easy to set up
Easy to set up . My bag was picked up early the next day and arrived to it's designated place 2 days early. Perfect. Customer service contacted me prior to shipment as I'd had questions.
26 april 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
I had issues from the begining but kept going because of the price
I don't have a front door person so I called several times to figure out a work around and they told me just leaving a sign would be enough for pick up. Turns out after I called out the last time they told me pick up wouldn't be possible so I had 2 days to figure out what to do with my boxes as I couldn't back out anymore.
They ruined my 2 duffel bags that I sent and all boxes were in terrible shape when they arrived.
If you're not incredibly good at packing and making sure things are properly padded I wouldn't use this service.
24 april 2026
Svar från ShipGo
Camila,
Good morning. Thank you for taking the time to share such detailed feedback on your recent ShipGo order. We’ve reviewed your shipment and are glad to see all 14 pieces were delivered on time or ahead of schedule.
That said, we do apologize for both the confusion around the collection process and the damage to your duffel bags. We understand how frustrating this must be, and are sorry for the impact it had on your experience.
Regarding pickup from an apartment, shipments do need to be made available in the building’s designated shipping and receiving area (such as a mailroom, doorman, or front desk) where carriers typically complete pickups and deliveries. If that’s not a viable option, you can also drop-off the shipments at a local FedEx location, or we can arrange a 1-hour pickup window with a private courier who can collect your shipments directly from your apartment building and drop the bags off on your behalf. We've flagged your interaction for internal review to ensure we’re setting clearer expectations moving forward.
Regarding the damaged duffel bags, you are fully covered for damage under the ShipGo insurance plan. We see our team has emailed the claims form to you, but have not yet received your submission. To make this as easy as possible, a member of our Claims team will reach out to you directly to assist with filing your claim so we can move quickly toward reimbursement.
If you’d like to connect directly at any point, you can reach us at 1-800-604-7021 via call or text, or by email at customersupport@shipgo.com.
Thank you again for your feedback. We appreciate the opportunity to make this right and look forward to a timely resolution.
First class services
ShipGo was a great experience from start to delivery of my suitcase. It was a seamless process. I would definitely use them again.
17 april 2026
Very easy to use and fast shipping,
26 april 2026
Great updates and excellent convenient…
Great updates and excellent convenient service on both ends
25 april 2026
Excellent no fuss cross country shipping
Quick! Dropped off monday night in CA and arrived Wednesday morning in NY
16 april 2026
Everything went extremely well
Everything went extremely well. The FedEx employee who picked up the luggage from my home was knowledgeable about the service. I had trackers in the luggage so I was able to track it myself, but, ShipGo gave me updates as well. On the 4th day I was told it was out for delivery and the same day that it had been delivered. Flawless operation. My only downside was how early they had to pick it up and that it is being stored at the hotel for almost a week. Fortunately the hotel was very helpful and reassuring about that.
24 april 2026
Everything was great!
19 april 2026
On time delivery was great.
On time delivery was great.
They however destroy my duffel bag and this is not the first time they have destroy my bag, or suitcase.
21 april 2026
Svar från ShipGo
Melrose,
Good morning. Thank you for taking the time to review your recent ShipGo shipment. We’ve reviewed the details and are pleased to see your shipment was collected as scheduled and delivered ahead of time.
That said, we do apologize for the condition of your duffel bag upon delivery. We understand how frustrating that is, and can assure you this is by no means a common occurrence.
All ShipGo shipments come with complimentary insurance toward damage or loss, and this particular shipment was insured for $2,500. Therefore, you are certainly covered for reimbursement of the damaged duffel bag. Our team emailed you a link to our online claims form on Monday, April 20th, but we do not see a claim submission just yet. To keep things moving and make this as easy as possible, a member of our Claims Team will reach out directly to assist you with completing the claims submission.
Thank you again for your time and patience regarding this matter. We look forward to getting this resolved for you.
This service was easy to use
This service was easy to use, all my belongings were quickly transported, and the service updates were timely!
16 april 2026
Not cheap but worth the money
Utilized Shipgo’s service on a recent trip to Japan. I was going to be there for two weeks and knew I was going to be buying a lot of products from Japan so I shipped one large suitcase there and back. I had numerous questions before I shipped. A suitcase, and customer service answered all my questions, thoroughly and promptly. They picked up my bag at my house on the day they said and delivered back to me the day after I got back from my trip. Easy and convenient service. One thing I did not like is you are very limited as to what you can put in your shipped suitcase – I really wanted to ship back a lot of cosmetics – and these are not allowed in the shipped bag. But I put everything else I was able to in my bag and it made a remarkable difference in not having a huge suitcase to lug around going to and from the airport. It’s an expensive service, but in this case, it was definitely worth the money.
18 april 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.