Shipcamps made the process incredibly easy. Unfortunately FedEx scratched my front porch by dragging the trunks across it rather than lifting them and upon arrival at camp I was notified that my son’s... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time using Ship Camps, hesitant initially, however , super simple and efficient. All texts and emails were answered immediately and with clarity. Even after the bags were picked up from my fro... Se mer
First time ever shipping luggage. Very pleased and would recommend. I was extremely nervous about shipping luggage and having it lost. Because this was so easy and inexpensive to use, it made me e... Se mer
Ship camps has been a great service to our Wekeela familes! They are efficient, responsible and we are very happy with them! Cassidy is the absolute best! What an incredible asset to your company!
Företagsinformation
Skrivet av företaget
Founded in 2021, Ship Camps is a safe, convenient, global delivery service for campers’ trunks, luggage, and boxes. With stress-free shipping to and from home, Ship Camps makes the journey to camp easier than ever. Ship Camps offers parents an alternative to carrying, checking, and claiming baggage at the airport. Working in conjunction with world-class logistics providers, Ship Camps ensures on-time delivery for all shipments - guaranteed. Parents can have their child’s bags picked up directly from their home or office and delivered to almost any camp worldwide. Every shipment comes with complimentary insurance and a dedicated tracking team that monitors the progress of campers’ bags every step of the way.
Ship Camps
Skrivet av företaget
- We Are Committed To Our Customers
- With our dedicated customer support team, we are committed to providing camps, campers, and parents with the highest level of service from start to finish. We strive to provide a seamless and convenient travel experience with a wide array of additional benefits.
- We Ship All Your Camp Gear
- Ship Camps will collect campers’ luggage, trunks, and boxes from their doorstep and deliver them to camp safely and on-time. Our service is more than just an easy booking platform - it’s the new way to travel to camp. For a free quote, visit www.shipcamps.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Kontaktuppgifter
324 Datura Street, Suite 400, 33401, West Palm Beach, USA
- (855) 540-2267
- customersupport@shipcamps.com
- shipcamps.com
4,6
Utmärkt
606 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Clear communication and customer service
Ship Camps communicated clearly throughout the process. When their was an issue with our bag being damaged, the process to submit a claim and approval of the claim was easy and efficient.
16 augusti 2025
We have used Ship Camps for the past 2…
We have used Ship Camps for the past 2 summers and they have always been Excellent!! Highly Recommend!!
15 augusti 2025
Great Experience Year After Year.
15 augusti 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Ship Camps is a big scam
Ship Camps claimed my bags were oversized when they weren’t. They said that they weren’t going to charge me extra and they did. I had to file a complaint with the credit card company.
14 augusti 2025
Svar från Ship Camps
Hello Jackie,
Thank you for your review.
Our team sincerely apologizes for any confusion regarding the dimensions of your bag. We charged an overage fee based on the dimensions provided by the carrier. Upon review of the phone call you placed with one of our representatives, we see that you should have received a refund for this. We will be in touch to correct this issue.
If you have any questions, please do not hesitate to contact us by phone at (855) 540-2267 or email us at customersupport@shipcamps.com. Thank you!
Damaged trunk
Original post: For the amount of money this cost, I was pretty disappointed to see it dumped by FedEx covered in damage. I reached out to Ship Camps and got an auto email about filing a claim, which I have now done. But not much on the customer service. We had just purchased a really nice brand new trunk and I assumed Ship Camps provided care in shipping.
Updated: I was told that I would be receiving reimbursement for the damaged trunk. Filing the form was very time consuming (I spent over an hour taking the right pictures and gathering the right screenshots etc). So while I am still disappointed in the quality of service provided, and would have preferred a non damaged trunk & not having to spend an hour filing my claim & not needing to know order a new trunk and dispose of the damaged one, I am happy with the resolution given the circumstances.
13 augusti 2025
Svar från Ship Camps
Hello JG,
Thank you for your review.
We sincerely apologize for the damage to your trunk. Please know that no automated email was sent in response to your inquiry, although we understand your view, as our team was quite quick to respond. A supervisor replied to your initial inquiry within 3 minutes to provide you with a claims form. Upon completion of the claims form, our claims team was able to send an approval email within 15 minutes of receipt. Our team appreciates you reaching out to us about the damage so that we could help remedy the situation.
If you have any questions, please do not hesitate to reach out to us by phone at (855) 540-2267 or via email at customersupport@shipcamps.com. Thank you!
It would have been helpful to get…
It would have been helpful to get information in advance regarding what time the luggage would be delivered
14 augusti 2025
Soaked Trunks
Despite having two covered porches in the front of my house, delivery dropped 5 trunks off on the side of my house with no coverage and it rained and now my trunks are soaking wet and I have to wash the entire contents of them.
13 augusti 2025
Svar från Ship Camps
Hello Susan,
Thank you for your review!
We're sorry to hear your trunks were wet upon receipt. Our team is reaching out to see if you need any claim assistance, as we have not yet heard from you directly. We understand how frustrating this must have been and can assure you that we are bringing this matter to the carrier's attention.
If you have any questions or would like to discuss your order further, please do not hesitate to contact us by phone at (855) 540-2267 or via email at customersupport@shipcamps.com. Thank you!
They made the process of shipping 50…
They made the process of shipping 50 pairs of socks to camp and 30 pairs of socks home very easy. If only they ran the camp lost and found...
13 augusti 2025
It was so easy
It was so easy! My daughters duffles came home sooner than expected and in great shape!!
12 augusti 2025
Fast from NH to TX
My daughter's bag arrived so much quicker than we expected returning from New Hampshire to Texas.
12 augusti 2025
We had a great experience with Ship…
We had a great experience with Ship Camps. The bags were picked up in a timely manner on the way to and from camp. We knew exactly where our bags were at all times. No complaints here. Highly recommend.
11 augusti 2025
Awesome all around
Very good customer service, prompt pick up and ahead of schedule delivery! Timely and clear reminders and communication. I will surely use Ship Camp next year.
10 augusti 2025
The pickup and drop off was timely but…
The pickup and drop off was timely but someone broke the zipper on my daughter’s bag. The bag was sent to me taped up. Am I supposed to be reimbursed for the damage?
10 augusti 2025
Svar från Ship Camps
Hello Dana,
Thank you for your review.
We're sorry to hear there was an issue with the zipper on your daughter's bag. As our records did not show that you've contacted us directly on this matter, a member of our claims team has reached out to assist you with our claims process. We have not yet heard back, but do look forward to making this right for you.
If you have any questions or need assistance with your claim, please reach us by phone at (855) 540-2267 or via email at customersupport@shipcamps.com. Thank you!
Great service exactly as described
Great service exactly as described. Easy pick up and drop off.
10 augusti 2025
Make it easy on yourself ...
We used Ship Camps so our student did not have to worry about luggage at the airport. It was easy to drop off and delivery at the end of camp was super easy - it just arrived!
9 augusti 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.