ShiftCam Omdömen 

309
•
TrustScore 4 av 5

3,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Shiftcam takes customer service to a new level of excellence! They are truly responsive and helpful in answering any questions. I was extremely pleased with my interactions with Ariana in customer se... Se mer

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Betygsatt 5 av 5 stjärnor

I ordered a lens set but had a short window for delivery. Shiftcam were not able to meet my expectations on delivery but were honest about this from the start. I subsequently cancelled the order after... Se mer

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Betygsatt 5 av 5 stjärnor

Surprising service and follow up! I purchased the telephoto lens and immediately went to try it out. The Apple camera kept overriding my settings and the new lens didn’t work. As an amateur I sent an... Se mer

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Betygsatt 1 av 5 stjärnor

Order still unfulfilled after more than a week – waiting for a clear dispatch date I placed order #SCG-GL19477 on 16 September 2026, but the order is still showing as “UNFULFILLED... Se mer

Företagsinformation


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

309 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 73 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(309)

80 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Good Customer Service for a Good Product

I plan is to use the iPhone as a second camera for ground displays at airshows. The phone alone is not user friendly for that purpose.
I expect the ShiftCam will make the process much easier.
I wish to commend customer service person Lester for his help in locating the serial number for the warranty.
I like the ease of changing from vertical to horizontal with a twist of the camera. However, I note it is just as easy to simply rotate the wrist to achieve the same effect.
I do have a suggestion:
Since the camera and ShiftCam together may be a bit large to hold for long periods when no images are being captured, it might be good for ShiftCam to produce a zippered case for the belt.
Unless one has a purse, fanny pack or deep pocketed cargo pants, there is little option for keeping the phone at the ready when not in active use.
As an example. I have a belted zippered LowePro bag that just fits the connected phone and ShiftCam.
A purpose designed bag from ShiftCam would likely be superior.
In closing, this was a good purchase.
I have no complaints.
Thank you.

13 augusti 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Fred,

Thank you for sharing your thoughtful review! We're glad to hear that your ShiftCam gear is helping you in your airshow photography, and it’s great to know that our customer support was able to assist you with locating your serial number for the warranty.

We also appreciate your suggestion regarding a zippered case for easy portability. It’s an excellent idea, and in the meantime, you might find our Pro Camera Wrist/Neck Strap helpful to securely hold your ProGrip. We’ll definitely take your feedback into consideration as we continue to improve our product offerings.

If you ever need any further assistance or have more suggestions in the future, don't hesitate to reach out. We're happy you’re satisfied with your purchase!😊

ShiftCam Team
The Making of Memories

Betygsatt 1 av 5 stjärnor

Lens are fine but customer services is…

Lens are fine but customer services is terrible. I purchased a lens and wasn't wowed by it. I was then asked to review the lens on their website, but as it was't a glowing review it never appeared on the website. When I asked customer services about this they ghosted me!

21 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have bought a number of products now…

I have bought a number of products now from Shiftcam and they are brilliant. When there has been an issue they have been very quick to resolve it, accepting fault and very polite. Lester is a brilliant and has been the main person.

24 juli 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Mark,

Thank you for taking the time to share your experience. We're glad to hear you've been satisfied with your ShiftCam products and that our team was able to assist you when issues arose.

It's great to know our customer support team was helpful and responsive throughout — we'll be sure to pass along your kind mention. We appreciate your continued support and feedback!

ShiftCam Team
The Making of Memories

Betygsatt 5 av 5 stjärnor

Great experience

Initially, l had a few questions regarding my order, but Mara, one of the Customer Relations Specialists, clarified everything for me.
She was very nice, polite, really helpful and probably enjoying her job a bit too much.
Sometimes, l wish l had her energy and enthusiasm…well…you can’t have everything in life.
The parcel was delivered in time, and all the items requested were individually packaged in their original box.
Great experience all together!
Thank you ShiftCam Team.

Now, it’s time for me to make some memories.

23 juli 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Andrei,

Thank you for your thoughtful review. We're pleased to hear that your experience with our team was positive and that your order arrived on time and as expected. It's always encouraging to know when our efforts to provide clear communication and careful packaging are noticed.

We appreciate you taking the time to share your feedback, and we hope you enjoy capturing many great memories with your new gear.😊

ShiftCam Team
The Making of Memories

Betygsatt 5 av 5 stjärnor

GREAT Stuff and GREAT Support

GREAT Stuff and GREAT Support,
SnapGrip, Lenses, Filters are high quality,
fits fine on iPhone 13 and 16 Pro,
with ShiftCam cases, screwed on or with S Mount,
highly recommended !

5 juli 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi JSchmoll,

Thanks a ton for the awesome review! We're really happy to hear you’re loving the SnapGrip, lenses, and filters — and that everything fits perfectly with your iPhone 13 and 16 Pro.

Your recommendation means a lot to us! If you ever need anything, we’re here for you. 😊

ShiftCam Team
The Making of Memories

Betygsatt 5 av 5 stjärnor

Shiftcam Progrip fit enquiry

I was a little unsure as to whether the progrip would work with my Samsung S25 Ultra. I contacted Shiftcam and received an answer within hours of my enquiry. Ariana was very helpful and her communication was very clear and concise. I ordered the progrip and have to say when it arrived in NZ I was most surprised at the quality of the packaging and the product itself... it is, quite simply, brilliant.
I am thrilled with my purchase and would strongly recommend Shiftcam to anyone. Thanks Ariana you were a joy to deal with.

23 juni 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Andrew,

Thank you so much for your wonderful feedback!🤗 We’re thrilled to hear that our customer support could assist you quickly and that you’re happy with the ProGrip and its packaging. Your kind recommendation means a lot to us!

If you ever need anything else, feel free to reach out—we’re always here to help!

ShiftCam Team
The Making of Memories

Betygsatt 5 av 5 stjärnor

Best Customer Support EVER!…

Ariana has assisted me on two occasions and both times were exceptionally good experiences! Her friendly, non-judgmental tone along with giving straightforward facts about what I had received in my order were all I needed to go back, examine the situation (I’d installed a mount converter incorrectly) and correct it. Without Ariana’s feedback, I wouldn't have attempted to fix the problem but I did and now it's on my lens where it belongs!

I'm serious when I say that Ariana has a rare gift of responding, informing, expressing gratitude and supporting a total stranger via this crazy asynchronous platform called e-mail! I pray that her talent doesn't go unnoticed.

Oh, I also love my new Wide Angle and Macro Ultra Lenses!

25 juni 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Marshall,

Thank you so much for your heartfelt words! 🤗We’re really glad that our customer support could help you troubleshoot and get your lenses set up just right. It’s wonderful to hear you’re enjoying your 16mm Wide Angle and 10x Micro Lenses!

Your kind feedback means a lot to all of us. If you ever need anything else, don’t hesitate to reach out.

ShiftCam Team
The Making of Memories

Betygsatt 5 av 5 stjärnor

ShiftCam and Ariana, Customer Relations Specialist

As a cinematographer, teacher, and founder of the iPhone Cinematography Facebook group (15,000 members), I recently reached out to ShiftCam with a long list of technical questions. We’re planning to test one of their lenses in a professional film studio here in Montréal, using proper lens charts and procedures. I wanted to make sure we had all the right information before moving ahead.

Ariana, Customer Relations Specialist, got back to me with clear, thorough answers. She had obviously taken the time to track down each detail. Everything I asked was answered. Because of that, we now know exactly what we’re doing and feel confident moving forward with the test.

She also followed up by connecting me with others inside ShiftCam so we could get a broader understanding of their lens lineup. I was surprised by how quickly it all came together.

Her help has kept us on schedule, and I’m genuinely excited to see the results of this test. I truly appreciate the time and care she put into this.

Bill Kerrigan
Founder, iPhone Cinematography

16 juni 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Bill,

Thank you so much for sharing your experience! It’s fantastic to hear that our customer support was able to provide you with detailed and helpful information to support your professional testing in Montréal. We’re excited to see how the lens performs in your film studio!

We truly appreciate your trust in ShiftCam and your dedication to advancing iPhone cinematography. If you need anything else as you move forward, please don’t hesitate to reach out.

ShiftCam Team
The Making of Memories

Betygsatt 5 av 5 stjärnor

Excellent First-Time Experience with ShiftCam and Stellar Support

As a first-time user, I had a great experience with the ShiftCam selfie stick. Its build quality is solid, Bluetooth connectivity is seamless, and the design is both sleek and functional. It made capturing group photos and travel moments effortless. What truly stood out was the exceptional customer service — Ariana, the Customer Relations Specialist and Team Lead, responded promptly with clear and helpful advice on how to locate resources effectively. Her professionalism and support made the entire experience even more positive. Highly commendable product and service.

18 juni 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Mr. Lim,

Thank you for your wonderful feedback! 🤗We’re so glad to hear that your first experience with the SnapStand Selfie was smooth and enjoyable. It’s great to know our agents support helped make everything easier for you.

We truly appreciate you taking the time to share your experience. If you ever have any questions or need assistance, don’t hesitate to reach out—we’re here to help!

ShiftCam Team
The Making of Memories

Betygsatt 5 av 5 stjärnor

Lester Pe assisted me on my inquiry…

Lester Pe assisted me on my inquiry regarding the status of my order. He returned my email in a short time and gave me information I was requesting. I was very pleased with the service. Therese

16 juni 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Terry,

Thank you so much for taking the time to share your experience with us. 🤗We’re really glad to hear that our customer support was able to get back to you quickly and provide the information you needed about your order. It’s wonderful to know that our support helped make things easier for you.

Your kind words truly mean a lot to our team. If there’s ever anything else you need, please don’t hesitate to reach out—we’re always happy to assist.

ShiftCam Team
The Making of Memories

Betygsatt 1 av 5 stjärnor

Compre por la pagina web apple ñ el…

Compre por la pagina web apple ñ el producto anillo de led magnetico y en 4 meses se rompio no se enciende la luz mas con todas las pruebas realizadas cambiando cargador y demas escribo a atencion al cliente de shiftcam y llevo con ellos escribiendo 3 semana y siguen sin solucionar el problema y tampoco me ofrecen ninguna solucion necesito algun numero de contacto para hacer reclamacion por no ofrecer ninguna solucion al producto defectuoso.

11 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Misleading Product Bundles & Useless Lenses Without Adapters

I purchased what I thought was a full lens pack from this company—multiple lenses advertised as part of a complete photography solution. Turns out, it was anything but complete.

Some lenses are not usable on their own. Why? Because they don’t include the required adapters. That’s right: they sell lenses without the basic components needed to attach them to your phone. And they don’t clearly warn you about this before purchase.

Even worse, when I looked for a solution, they suggest I should buy a more expensive “kit”. So now I’m stuck with a bunch of useless lenses unless I pay even more for gear I didn’t want.

This is an outrageous sales tactic—upselling by intentionally selling incomplete products. Completely misleading and incredibly frustrating for anyone expecting plug-and-play gear.

Avoid this company unless you enjoy wasting time, money, and dealing with nonsense.

12 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Never Received Total Scam Don't Buy From Them

This company is a rip off. I have been waiting over a month and still have not received. And they refuse to issue a refund. Like other reviews the routing number given to track my package is saying in holding with no movement. I do believe this a fake website created to keep you from figuring out its a scam. DO NOT BUY FROM THEM!!!! Run!!!

1 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

If I could give a big fat zero I would…

If I could give a big fat zero I would - my shiftcam ebattery died in less than a year and they have told me I cannot even buy a new battery …
Apparently thereisno option

Absolutely shameful company to deal with!

6 maj 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Rosie,

Thank you for sharing your feedback—I'm truly sorry to hear about your experience with the battery issue. We completely understand how frustrating it is to have a product stop working within a year, especially when there isn’t a replacement option readily available. That’s not the experience we want for any of our customers.

To help resolve this, we had requested additional details so we could review your case more closely and explore possible solutions. Unfortunately, we didn’t receive a response in time.

We’d still love the opportunity to assist you. Please reach out to us directly at cs@shiftcam.com or hello@shiftcam.com, and our team will do their best to find a resolution for you.

Your satisfaction is important to us, and we genuinely hope to make things right.

ShiftCam Team
The Making of Memories

Betygsatt 2 av 5 stjärnor

An expensive lesson in falling for slick marketing

I purchased the Progrip for my iPhone 16 pro max, and also the 60mm telephoto, 16mm wide angle and the “long range” macro lens. Had them a couple of months now. I spent a lot of hard earned money, based on some slick, convincing, but I now suspect probably all paid reviews.

First the Progrip. Connects fine initially via Bluetooth, but will then shortly disconnect from you iphone and you’ll then have to forget device and re-pair. Renders it completely unusable. Contacted support and it’s a known issue they insist they are working on, but no timescale. Not fit for purpose from the outset. Unacceptable.

The lenses were an expensive letdown. The 60mm telephoto is not sharp at all, indeed not focussed even in the centre of the image, to the point I thought something was wrong with it. When shooting near the sun I get a very large green well-defined blob artefact looking like a cell. There is either something wrong with my lens, or it is functioning as intended. Shiftcam support tell me it is the latter, and this is lens bloom. lol, I have many DSLR and mirrorless cameras and I know what lens bloom is! If I use my 1x camera lens at 2X software zoom, my images are sharper than this overpriced paperweight, and I don’t get the biology textbook diagram of an amoeba ruining my photos.

The wide angle lens added nothing to my phone’s 0.5 lens, and the “long range” macro in fact requires you to be so close you blot out most of the light and the sweet spot is tiny.

6 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A Happy Customer

So far I haven't had any issues with shipping and customer service has been very quick to respond and very friendly.

Ariana helped me with a snafu I had with the S Mount adapter for my iPhone 16 Pro Max, which was my blunder.

30 april 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Bob,

Great to hear this—and thank you so much for sharing your feedback!😊

We’re glad that our customer support was able to help you quickly and that your experience with shipping and customer service has been smooth so far. It means a lot to us when customers take the time to recognize our team.

If you need anything else down the line, feel free to reach out. We’re always here to help!

ShiftCam Team
The Making of Memories

Betygsatt 1 av 5 stjärnor

Totally Agree with One star REVIEWS

Totally Agree with One star REVIEWS. I would give it less if i could. Ordered in March 2025 , Its 1st May tomorrow and I havent received the item. The tracking Info shows in Transit for the last 8 days. Previously when they anounced when item was back in stock, i ordered in good faith but after not hearing from them for weeks , got in touch with customer service and they confirmed my order was on backorder. ireally regret my decision and will repost this on social media to warn customers about this company

22 april 2025
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Soma,

Thank you for taking the time to share your experience—we truly appreciate your detailed feedback, even though we're sorry to hear about the frustration it’s caused you.

We also want to sincerely thank you for sharing the requested details, which allowed us to review your case further. After looking into your order, we found that the delay was due to the item being on pre-order, which understandably extended the fulfillment timeline. We completely recognize how disappointing this must have been, especially when there was a lack of timely communication.

According to our records, your order has now been marked as delivered. That said, if anything is still unclear or if there’s anything more we can do to assist, please don’t hesitate to reach out to us at cs@shiftcam.com. We're here to help and want to ensure you're fully supported.

Thank you again for your honesty—we value your input and hope to offer you a smoother experience in the future.

ShiftCam Team
The Making of Memories

Betygsatt 1 av 5 stjärnor

Why tell lies!

I would like to say that one star for this company is generous. After almost six weeks my order has finally arrived but six weeks of lies sadly. My advice to anyone thinking of buying from this company make sure they actually have the item in stock.
Shift cam you need to really take on board complaints and improve your website and sort out your marketing adverts.
Also if you say you will send out a free gift as an apology then maybe you should make sure you do, still waiting though I don't hold out much hope yet another lie.

25 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Really wish I would have visited this…

Really wish I would have visited this site prior to spending any money with this company. Purchased because their return policy looked fair. Took quite a bit of their equipment with me to San Diego Comicon 2024 and was gravely disappointed in the quality of the product vs the price so I requested a return. Instead of helping me out, they asked me to submit a video of the product not working. How do you want me to submit a video of a poor quality piece that has an on/off switch and nothing more?

Overpriced, cheap quality. Even worse customer service. I do not recommend wasting your time or money.

31 juli 2024
Omdöme utan inbjudan
Logotyp för ShiftCam

Svar från ShiftCam

Hi Clorae,

Thank you for sharing your feedback, and we’re sorry to hear that you were not satisfied with your experience and the quality of the product.

We strive to provide a clear and transparent shopping experience, which is why our return policy is outlined in the Help Center on our website. This helps our customers make informed decisions prior to making a purchase.

Please know that our support team is always here to assist with any concerns so we can help address any issues encountered. In your case, we requested additional details to better understand the situation, but unfortunately, we did not receive a follow-up.

If you still need assistance, we’d be happy to help—please feel free to reach out to our support team at cs@shiftcam.com.

Thank you again for your feedback.

ShiftCam Team
The Making of Memories

Betygsatt 1 av 5 stjärnor

Misleading Products & Zero Real Support

I bought the LensUltra Kit and VND filters. While two S-Mount converters were included, you're expected to manually swap them between lenses every time—tiny, fiddly parts that are easy to lose. And if you lose one? You're out of luck. They don't sell replacements.

Instead of fixing the issue, ShiftCam told me to join a waitlist for basic parts and offered me 15% off a whole new mount. Their customer support was all fluff—no real solutions. The returns policy is just as bad: 20% restocking fee, no prepaid label, and you pay to ship it back to Hong Kong.

Overpriced, incomplete products and fake-sounding support. Do not buy from this company.

24 april 2025
Logotyp för ShiftCam

Svar från ShiftCam

Hi Michelle,

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience. We understand your concerns regarding the S-Mount converters and the challenges of swapping them between lenses. Please know that each Camera Case includes two S-Mount converters to allow for alternating use with your lenses.

We recognize your concern about obtaining additional converters, and while our customer support team explained the current situation, we're happy to share that we are in the process of making the S-Mount converter available for individual purchase soon.

Regarding the return policy, we understand your concern. To ensure transparency, all details—including the 20% restocking fee—are clearly outlined in our Help Center. This allows customers to make informed decisions before purchasing and helps ensure fairness for all our valued customers.

Your concerns have been heard, and we genuinely appreciate your input. We’ll keep you updated once the S-Mount converters are available for purchase. In the meantime, please don’t hesitate to reach out if you have further questions.

Thank you again, and we appreciate your feedback and the opportunity to assist you.

ShiftCam Team
The Making of Memories

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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