ShiftCam Omdömen 

I had an issue with my ShiftCam bluetooth dropping out and overheating and I was dealing with Lester who was incredible. I've now received a replacement ShiftCam, free of charge, and cannot praise Lester enough for his help and excellent communication.

I had several email exchanges with questions about the shift cam products. Each of them was answered with a response that showed excellent product knowledge. My emails were answered by Ariana.

I ordered a number of items from ShiftCam a number of months ago. One of the items was the SnapGrip for my new iPhone 16 Pro. The Bluetooth connection between the two devices could be made, but prior connections were not “saved”, so every time I wanted to use the SnapGrip, I had to connect as if it were new to my phone, which made the device a real pain to use.

I notified ShiftCam support of my problem. They acknowledged that the problem I was experiencing was a known issue. They instructed me to try a few things to get the two devices connected and have the connection “saved”. Their instructions did not work for me, so ShiftCam did the right thing and offered me a replacement device, one that was from a future generation of the SnapGrip with a fix for the issue. It did take a long time (a few months) to get the replacement, but it finally showed up and works as advertised.

So bad on ShiftCam to release a product that had an issue at the core of its very functionality (- 1 star), but very good on ShiftCam for acknowledging the issue and making the customer whole by sending a new unit at no cost (+ 5 stars).

A special thanks to Ariana and Mara on the ShiftCam Customer Relations team. They were wonderfully polite and good natured and they helped to make a bad situation good.

I bought my first ShiftCam two years ago which worled very well when I had an iPhone 15Pro. After changing to a 16Pro it no longer worked. The company was very helpful in explaining how development work would lead to a replacement. This week that replacement arrived and it works just fine. Support has been promt and efficient. Much appreciated.

First Shiftcam great service and the way this thing works just great ,i got the pro grip for my wife's birthday and she loves it

The gear I have received from Shiftcam has been great quality. I have also chatted with their customer support several times and they have been extremely professional, helpful, and kind (Shoutout to Mara)! I will definitely continue working with Shiftcam and recommend others do as well!

Mara,
Has responded quick fast and swiftly since I made my purchase with the company and been knowledgeable and very detailed with updates and information I've needed to reassure the right process delivery window and procedure Threw this whole transaction i was skeptical at first when buying something like this but I'm more secure now after her customer seevice

I too have a iPhone 16….. and the same Bluetooth problems. Shiftcam replaced it ( took a long long time to ship from Hong Kong, I suspect tariffs 😳) but the get A++ rating in response time and product quality. I talked with a news person downtown filming an event with a HUGE camera and tripod and he told me he uses his iPhone with ShiftCam all the time. The big rig was just for looks!

First I would like to say that I was not aware my shift cam pro was on back order, when I realized my vacation was three week away, I contacted shift cam about my situation and Nylen e-mailed me right away. He exclaimed the siltation and assured me that it was due to come in the first of September and that he would prioritize the order as soon as it arrived. Low and behold I just received it two days ago. Thank you Nylen and shift cam for your excellent service .

I ordered a new lens and a camera case for my iPhone 14 Pro Max. Before the order shipped I bought an iPhone 17 Pro Max, and quickly ordered the new case for the iPhone 17 ProMax, assuming that I was not going to be able to change the prior order. Not only did Shiftcam change my order to include the updated case, they helped me cancel the new order. This was all done within 24 hours, and without any hassle.

So far so good. Good customer support experience. Products are great. Reputable store front.

Products are amazing. Custom service is top notch. Had issues trying to figure out the lens on a Galaxy S22 Ultra, and they were super helpful in explaining everything. A+++

Terrific customer service from ShiftCam. There was an unusual issue of Amazon sending me one entire case of product instead of one individual item. Since I’d only paid for one, Amazon told me to keep the other 4, which I thought was screwing ShiftCam out of hundreds of dollars. ShiftCam worked things out with Amazon and then sent me a gift card as thanks for being honest. Not many companies would do this, so I have to believe their handling of issues actually within their control must be just as top rate.

Kind words and good feelings all around. A great company.

Order took a bit to get to me, customer service was great. I have had the lenses for a bit now. I like all lenses but the 1.33x anamorphic lens. Not sure if I got a bad one but the lens moves when I lock it into place with the case mount. Ill continue to review lenses as I use them a bit more.

Une étoile ! Pourquoi ?
Je ne doute pas de la qualité des produits, mais si vous passez commande chez Shiftcam, préparez vous à attendre 1 mois avant de recevoir votre colis avec la livraison basique.
En effet, j'attends encore mon colis depuis le 4 de ce mois, avec des réponses lunaires de leurs supports du genre (on a bien compris votre message, navré) ou encore (nous nous efforçons de faire mieux la prochaine fois - sauf qu'à ce rythme la il n'y aura pas de prochaine fois !).
La livraison basique c'est de 7 à 14 jours ouvrables, donc au maximum 19~20 jours ! (Pour être gentil) Pour un colis qui arrive d'Asie, ça donne un coup de blues ! Surtout quand on voit le prix de la livraison rapide, prix d'une coque de téléphone chez eux... bref, c'est une très très mauvaise première expérience avec Shiftcam !
Passer par un revendeur serait bien mieux !

The SnapGrip isn’t meant to replace a camera or power bank — and it doesn’t claim to. What it does do is make your iPhone feel like a compact camera, with a comfortable grip and a shutter button that works for both photos (shutter release) and videos (start/stop). It doesn’t override any iPhone controls, so your Camera Control and Volume buttons still work normally.

You still need to open the camera app before using the grip. The Bluetooth connection stays active for about 10 minutes, after which you “wake” it by pressing the shutter button. The built-in battery won’t fully recharge your iPhone — and it’s not the fastest — but it’s great for giving your phone a boost when you’ve been snapping away and can’t reach a power socket.

The MagSafe hold is impressively strong, even through a case. It feels solid and well-made, giving a steady grip that makes photos and selfies much easier to take. It also doubles as a handy stand for portrait or landscape viewing. I’d love to see a zoom control added in future versions, especially at this price point. I would suggest that it is principally intended for 'photographers' like me who use their iPhones to take snaps and are fed up with getting their fingers in shot!

I did have an issue with Bluetooth reconnecting — it required forgetting the device and pairing again, which was incredibly frustrating. However, ShiftCam’s customer service was outstanding. They patiently worked with me over email and, when the problem couldn’t be fixed, they quickly arranged a replacement. The new unit works perfectly, and after 48 hours of testing, I’m confident it’s ready for my upcoming vacation. I’m even considering adding the SnapPod tripod/selfie stick to my kit.

4 stars only because my first unit didn’t work out of the box — but this product is just what I wanted and ShiftCam’s customer care is top-notch.

Shift cam so helpful had a problem with the grip not reconnecting to my iPhone 16 they sorted the issue and replaced the grip It’s a shame the old ones couldn’t have just had a software update would have saved the company a lot Imagine.
I must say you customer service has been excellent all the way through this painful experience so helpful even when I was getting stressed at what seemed like a waste of money at the time.
I must say the snap grip is a very useful piece of kit and surprised how much I use it.

I originally purchased a ShiftCam SnapGrip from Amazon in May of 2025. While the device initially paired with my iPhone 16 Pro successfully, it would only re-pair successfully about 20% of the time. Most of the time I would have to go into Bluetooth settings on the phone and tap the device to get it to connect. It would often just give an error message and force me to ‘forget’ the device and re-add it. This unreliability made it completely unusable for any sort of spontaneous photography.

I contacted customer support. As other reviewers have said, they asked me to send multiple videos. The troubleshooting process went on for a few weeks before I had to return the device to Amazon for a refund. I was then told by support that they just received a ‘good batch’ of SnapGrips in their warehouse. They offered me a 20% discount if I ordered one direct from ShiftCam. Against my better judgement, I ordered one. With the $15 shipping fee, that made up for the discount they offered, but I was hopeful that I would get a working device.

It took a couple weeks to get the replacement. Unfortunately, it performed exactly the same as the first one I bought from Amazon. Meanwhile, I purchased a similar device from a different brand on Amazon for much cheaper, and it worked FLAWLESSLY. The only drawback was that it wasn’t as ergonomic as the SnapGrip. ShiftCam support then spent a few more weeks troubleshooting the second SnapGrip with no success. Then they told me that they had ‘made some changes to their manufacturing processes’, and would send me a replacement device. After about 2-3 weeks, they shipped the replacement. About 2 weeks later, I received the replacement. I was not very optimistic at this point, but I have tested it over 30 times and it has paired automatically within a few seconds EVERY time.

So while I did ultimately end up with a working device, it took over 2 months, and a lot of time was spent troubleshooting the first two devices. Customer service was very nice the majority of the time, but it would often take a day or two to get a single response, and I did feel like I was being misled multiple times. If you’re considering buying a ShiftCam device, I would recommend ordering it from Amazon. If it has issues, just send it back. Maybe order another one from Amazon and hope you get a good one. Based on my experience, and other reviews I have read, it seems like they have quality control issues. Think twice about ordering direct from ShiftCam. It will likely take longer and cost more, and returning it will be more difficult.

Never had a bad customer service experience with Shiftcam. Always been polite and helpful. If there’s a strike against Shiftcam there’s sometimes a delay in replies. This is understandable because of time zone differences.

I’ve had a few warranty replacements for which have they have been quick to help and quick to send. I’ve had questions and I’ve gotten prompt and informative answers. Love Shiftcam and their ecosystem.