ShiftCam Omdömen 

Shiftcam takes customer service to a new level of excellence! They are truly responsive and helpful in answering any questions. I was extremely pleased with my interactions with Ariana in customer
servicem and highly recommend the brand. The lenses have produced excellent quality photographs.

Order still unfulfilled after more than a week – waiting for a clear dispatch date

I placed order #SCG-GL19477 on 16 September 2026, but the order is still showing as “UNFULFILLED.”

I contacted ShiftCam Customer Support regarding the delay and was informed that the order was being processed due to high order volume. I understand that increased order volume can cause delays, but I am still waiting for a confirmed dispatch date and tracking information.

I would appreciate ShiftCam providing a clear update on:

• Which item is currently causing the delay
• Whether all items are actually available
• The confirmed dispatch date
• The tracking number once dispatched
• Whether available items can be shipped separately if one item is holding up the order

I have now escalated the matter to ShiftCam Customer Support/Fulfillment Team and hope they can resolve it promptly.

Order: #SCG-GL19477
Order date: 16 September 2026
Current status: UNFULFILLED

I like ShiftCam’s products and would prefer to have this resolved rather than cancel the order. I am posting this review simply to document my experience and hopefully get a clear resolution from ShiftCam.

Very quick and attentive response!
Thanks ShiftCam

Great products. The hotline provided quick and good help when the snap grip did not react as expected.

1 star — Great products, terrible purchasing experience

I genuinely wanted to like ShiftCam.

I ordered a ProGrip directly from ShiftCam because I liked their products and was seriously considering investing a significant amount of money into their wider mobile photography ecosystem. Unfortunately, the experience of actually buying from ShiftCam has completely changed my opinion of the company.

The problems started with the tracking.

The tracking number attached to my order appeared to travel through the system and ultimately show the package being delivered in Chicago, USA, despite the order being destined for Australia. Watching an expensive international order apparently being delivered to another country was extremely stressful. It turned out to be a tracking/shipping issue rather than my package actually being delivered in America, but there was no meaningful communication from ShiftCam to explain what was happening.

Then came the customer service.

I contacted ShiftCam through email and social media and repeatedly had to wait for responses. On one occasion I replied to an email within approximately two hours, only to wait almost 24 hours for a response. On another occasion I replied within approximately a minute and again waited around another 24 hours.

That might be acceptable for a low-priority enquiry, but when a customer is watching an international shipment appear to be going to the wrong country, it is incredibly frustrating.

The biggest issue, however, was the lack of local tracking information.

Once the shipment had arrived in Brisbane and had been handed into the Australian delivery network, I repeatedly asked ShiftCam to provide the Australian courier and local tracking number.

That request was not actually answered.

Instead, I was repeatedly directed back to the tracking available through the ShiftCam website and China EMS. The provided tracking links weren’t particularly useful either. I wasn’t asking for anything unreasonable — I simply wanted to know which Australian courier had my package and where it actually was.

Eventually the package was delivered, but even then the experience left a very poor impression.

I was particularly disappointed that ShiftCam chose to use Aramex for the Australian last-mile delivery, given the substantial number of poor customer experiences publicly reported about that courier. When you’re buying internationally, the courier your package is handed to once it reaches your country matters.

After everything, I wrote to ShiftCam explaining exactly why I had lost confidence in the company.

Their response acknowledged every issue I raised — tracking confusion, delayed responses, failure to provide local tracking and the last-mile delivery concerns — but ultimately amounted to an apology and a statement that my feedback would be passed internally.

There was no meaningful attempt to resolve the experience. No explanation of what had actually happened. No offer to make things right. No attempt to retain a customer who had explicitly told them that he had been planning to spend significantly more money with the company.

Instead, I was essentially told that they understood and respected my decision not to buy from them again.

That’s the part I find most disappointing.

The product itself did eventually arrive. My complaint is not that I didn’t receive my order. My complaint is how ShiftCam handled the entire experience surrounding that order.

I wanted to become a long-term ShiftCam customer. After this experience, I will be looking elsewhere for my future camera gear.

Potential customers should know that the products may well be good — there are plenty of positive reviews saying exactly that — but my experience purchasing directly from ShiftCam was sufficiently poor that I would not recommend taking the risk of dealing with their shipping and customer-service process.

For me, one star isn’t a reflection of the product.

It’s a reflection of the customer experience.

I ordered a lens set but had a short window for delivery. Shiftcam were not able to meet my expectations on delivery but were honest about this from the start. I subsequently cancelled the order after which I received quick confirmation that my refund would be with me shortly. I commend Shiftcam for such a transparently open communication style and for the efficiency of their responses to me and subsequent actions. Great service.

I had to cancel an order for a reason other than a Shiftcam product. I have quite a few Shiftcam products and am greatly pleased with them. A special shoutout to Ariana, who helped resolve the order cancellation, was prompt and very pleasant.

A present from my stepson - macro lens and mount. In all the obscene quantity of packaging there is no sign of the necessary adapter ring. (Should be on an obvious card according to the video.).To register the product and resolve the problem I should use the email the pieces were bought with - it's a present, and I own the product! Totally brainless! Tried my own email but it doesn't know I have the product, so how do I report the issue?

Ha! My stepson got a replacement from Amazon. AGAIN NO RINGS IN THE BOX!

Very warm and kind after-sale service.
Quickly respond！
Your team members are like family members to provide support for me.
Hope to receive the replacement!

Excellent customer service from Ariana

I would like to thank Ariana for her help. Unfortunately, my previous interaction with Mara did not resolve my issue, and I felt that my concern was not properly understood. Ariana, however, took the time to listen and actually addressed what I was asking for. She provided the specific demonstration I needed and clearly explained how the SnapClamp works.

I really appreciate Ariana’s patience, professionalism and willingness to understand the customer’s actual concern rather than simply repeating the same instructions. She has shown what good customer service should be. Thank you, Ariana, for finally helping me resolve my concern.

我以为这次的物品损坏会很难处理，因为我是中国人，没有对接过国外的公司，但是经理Ariana以及他们的团队帮我很好的处理了这件事。真的非常感谢，是一次有趣的经历。

My experience with ShiftCam was mixed. There were issues from the very beginning and it took several years to get it all straightened out (from launch in 2023 to final resolution July 2026. It ranged from receiving equipment, issues with accessory matching my phone, and defective lenses. But it wasn't all their fault. What I can say is that even though it was a rocky road, they never left me stranded and worked diligently with me to see that things were worked out for me. I probably drove them crazy with communication, but they were patient with me. The staff that I was working with mainly were very helpful. Still learning the gear, but pleased with the outcome. Thank you ShiftCam!

I was facing a partial delivery which caused a closed case in their order system, wrongly indicating a complete delivery. After several trials of contacting the customer service without significant progress, I was finally in contact with a very engaged person (Thank you Mara). From then on, finding the problem and receiving the missing parts from the order was not lasting long. I really appreciate this mindset, kindness and uncomplicated support. I wish all customer services would behave like this. Many thanks again.

I Recently bought the Shiftcam Pro Grip starter kit. I find it a fantastic addition to my iPhone 17pro. Excellent price for such a well made and packaged product. It really is a great bit of kit, so comfortable and easy to use. I highly recommend this to anyone wanting ease of use when taking photos/ videos.

These guys are great! I bought a shiftcam case in preparation for getting some lenses. And one of the bumpers came off of the phone maybe 2 months later. Contacted customer support and explained the issue and they sent me a replacement case. I think in the future extra rubber bumpers should be included with the cases as well (which I suggested to them). But I loved that the customer support!

After doing my research on so many companies that provide topnotch tools, shiftcam was my final and best option. Affordable and good quality products that's already a 🌟🌟🌟🌟🌟. I was lucky enough to interact with Ariana-customer service keeping me updated on the delivery and shipping information. She's the best one I've ever come across. Patient, responsive and reassuring. Would highly recommend to anyone 💯. Thank you shiftcam for the experience ☺️.

Don’t waste your money on a Shiftcam ShiftGrip if you have an iPhone 16. I’m £70 out of pocket and while Shiftcam are aware of this issue refuse to offer me a refund. Fair enough they have sent me a replacement but the replacement is also failing to connect and they’re expecting me to send video after video of me trying to connect it when they know full well there is an issue with their product.
Customer service staff have been polite but what’s the point in that if they’re ripping people off.
I have been emailing back and forth, sending email after email, video after video since April ! I took the replacement away with me to Norway for a holiday of a lifetime and yet again it failed to connect. I now have 2 useless Shiftgrips that will have to go into landfill.

UPDATE - 29 JUNE 2026
Following the review above ShiftCam made contact with me and have provided me with a complimentary Shift Grip Pro. I’m delighted to say it’s connecting to my iPhone 16 and working like a dream.
Thank you Shift Cam & the helpful members of staff there.

Shift cam was extremely helpful with my purchase issue. I mistakenly ordered 2 - 240mm lens when I only needed one. I sent a message with my concerns to Shift cam and they fixed the problem for me in a very timely manner. Shift Cam made my buying process easy and fast.
I highly recommend Shift cam !!

I purchased a ShiftCam 16mm lens and accessories shortly before their transition to the V series lens system. The timing of the product change created compatibility and ecosystem issues that were not clear at the time of purchase.

After reaching out to customer support, they were responsive and did try to help. However, the resolution offered (including a trade-in option and additional discount 15% off the filter mounts = $3.75) did not meaningfully address the issue. In my case, a lens purchased for approximately $120 only 3 weeks prior was valued at about $25 in the trade-in process, which felt like a significant decrease in value over a very short period of time, and it still required a substantial additional purchase to move into the updated system.

I would recommend carefully reviewing current and upcoming system compatibility, if they announce it, before investing further, as changes to the product line can affect how easily existing gear can be expanded or continued within the ecosystem.

I made a purchase. The product arrived. I attempted use of the product. It doesn't work. The charging function does not work. The phone doesn't handle the lenses. I'm dissatisfied with the product, entirely. I attempted a return. I've been told that because it was purchased during a sales event, all sales are final. Here's the problem: apparently, there's always a sales event. I wasn't even aware the purchase was subject to a "sales event." So their policy of "all sales final" is frankly garbage. There is no notification that your sale is final at the time of purchase because it occurs during an alleged sales event.
The Progrip's "charging" capability doesn't function. Worse, the lenses (using their case, mind you) don't do anything to enhance photo-taking ability. Additionally, my phone can't "see around" the lens. The product does not work as described, and I do not recommend it at all. This is an expensive, non-functioning item. Don't waste your money.

ADDENDUM: The company's response, below, is silly. They reached out. I worked with them. It's TERRIBLY trying to return products. They put you through the absolute ringer. It's incredible. They make it so difficult to do a return, they're counting on you just forgetting it. I cannot recommend this product of this company.