Great company helped me every step of the way buying my car found exactly what I wanted Amy and Chris couldn't have been more helpful.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent company great service start to finish. If you want a great second hand car and a great price and excellent service I would recommend Serenity cars 100%
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I would recommend being careful when purchasing a car from Jason Abbott who sells his cars from here. Serenity Cars, and Jason have blocked my mum after she asked to return the car she purchas... Se mer
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The team at Serenity were a joy to deal with! I was left to have a good look around with no pressure but when I wanted some more details Jay was available straight away and was knowledgeable about th... Se mer
Företagsinformation
Skrivet av företaget
At Serenity Cars, we pride ourselves on offering high-quality used vehicles with a friendly, no-pressure approach. Based on Portrack Lane in Stockton-on-Tees, we’ve built a trusted reputation for reliability, transparency, and excellent customer service. Whether you're looking for your first car, a family-friendly upgrade, or something a bit sportier, we carefully select every vehicle to ensure quality and value. Our team is committed to making the car-buying experience as smooth and stress-free as possible — from first enquiry through to handover and aftercare. We also offer test drives, part exchange, and flexible finance options to suit a range of budgets. We’re passionate about what we do, and we’re always here to help you find the right car for your needs. Visit us in person or get in touch online — we’re happy to help!
Kontaktuppgifter
20-22 Lusterham Avenue , TS18 2RB, Stockton on Tees County Durham , Storbritannien
- 07765305661
- sales@serenitycars.co.uk
- serenitycars.co.uk
4,2
Bra
33 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
BMW 520D Touring
Recently bought a BMW 5 series from Serenity Cars and I have absolutely nothing bad to say about the experience. Jason handled my sale and was very welcoming and not pushy at all.
Would definitely buy from them again in the future
10 oktober 2025
Omdöme utan inbjudan
Svar från Serenity Cars
Thankyou for your very kind words
Fantastic Company
Bought my BMW 3 Series and dealt with Jason. Would definitely buy from Serenity Cars again!
3 oktober 2025
Omdöme utan inbjudan
Svar från Serenity Cars
Hi Karl, many thanks for your review. Jason
First car from serenity cars
Fantastic experience buying a car from serenity cars. All staff are friendly and well experienced. Told Ian what we were looking for and he had exactly that. Thank you serenity cars we love the car.
25 september 2025
Omdöme utan inbjudan
Svar från Serenity Cars
Thankyou for your lovely review. Jason
First car - fantastic pre-sales service. Poor after sales service
Our daughter is over the moon with her first car from Serenity Cars! We told Ian what we were looking for and he found the exact spec. Fantastic service, great communication & the little gift hamper was a lovely touch. We’d highly recommend Serenity Cars, for a no pressure sale.
Updated 12th February as my post sales review appears to have been removed following me being called ‘spiteful’ by owner for leaving a factually accurate review of poor post sales experience which is non compliant with the consumer rights act resulting in me raising a dispute with the motor ombudsman
18th February
Your response is factually incorrect
Mechanical faults occurred within 3 months not 7 months, we’ve only owned the car 5 months this month, and as such what you refer to a bullying & blackmailing, I refer to as exercising my consumer rights
I would expect a car purchased for £5,000 to last longer than September to December
The offer to repair the cost was not declined, my daughter was told to pick the car up with the suggestion to get it repaired locally, which we did
I have never once threatened to leave poor reviews that is an outright lie on your part and at the time of your comments (5 hours ago) you already know that the motor ombudsman and citizens advice bureau have provided me with a letter which I have sent to you and you have read advising using an alternative dispute resolution service regarding the several repair bills we have had to date
9 september 2025
Omdöme utan inbjudan
Svar från Serenity Cars
Thank you for your original comments regarding the purchase — we’re genuinely pleased your daughter was happy with her first car and that you were satisfied with the buying experience.
Regarding the after-sales concerns raised several months later, we would like to clarify the situation for transparency.
The vehicle purchased was a high-mileage car (approx. 135,000 miles) and was priced and sold accordingly. An extended warranty was offered at the time of sale but declined. The vehicle was used without issue for several months before a fault developed.
Although the vehicle was outside any short-term dealer liability period, we still inspected it free of charge as a goodwill gesture and offered to carry out repairs at cost price to assist. Unfortunately, this proposal was declined and threats of poor reviews would be left by yourself if we didn't pay for the repairs. Unfortunately, we won't be coerced or threatened under these circumstances.
We always aim to help customers where reasonably possible, even well beyond the point of sale, and we believe our actions in this case demonstrate that commitment. We remain open to assisting further should you wish to proceed with the repair we previously offered, however we look forward to hearing the outcome of your ombudsman complaint.
Kind regards,
Serenity Cars
Superb Car Garage
This is an excellent car garage. They had a superb range of stock and were very knowledgeable about the different cars they had and their different features. All staff were extremely friendly and helpful. A special mention to Jason for all his support and his non pushy approach.
7 augusti 2025
Omdöme utan inbjudan
Svar från Serenity Cars
Many thanks for your lovely review John, best wishes Jason
Excellent service
Serenity Cars sourced the car I specified & arranged for it to be delivered to my door. Excellent service from the guys. Friendly, helpful & professional. The car is great!!
5 augusti 2025
Omdöme utan inbjudan
Car was ready to go, even though they didn’t know I was coming.
Turned up without appointment and the sales team dropped everything for me. Coffee, test drive, advice about warranties and some great craic. The car I liked was ready to drive away so we did the deal, I got an excellent price for my car and a gift box and I away in my new Mercedes. Ian was brilliant and Jay was hilarious. Thanks again guys.
14 augusti 2025
Omdöme utan inbjudan
Sourced the exact car I wanted
I went into Serenity looking for a BMW 335/435d they had one in stock that looked great but I’d set my ❤️ on Blue with a red interior. Ian said leave it with him he would look to source one.
I didn’t really expect to hear anything back as it’s a fairly rare colour combination. However the following week Ian sent over pictures of a prospective vehicle matching my spec.
I’ve viewed the vehicle and pick it up next week. I couldn’t be happier! I’d highly recommend going and talking with the sales team at serenity even if they don’t have the exact vehicle you want on their website. Great work Ian 👍
11 augusti 2025
Omdöme utan inbjudan
I bought my BMW from Serenity cars
I bought my BMW from Serenity cars, Jason and Ian in sales made everything simple and easy. They also have a great coffee machine 😀. I would highly recommend them to anyone looking for a car they also offer part exchange which is very handy. Thanks Serenity 😊
9 augusti 2025
Omdöme utan inbjudan
Great service lovely choice of cars…
Great service lovely choice of cars ,we’re so helpful ,well done guys
6 augusti 2025
Omdöme utan inbjudan
Great Deal done
Great Deal done - easy transaction - Jay was very transparent from beginning to end - Thank You guys
7 augusti 2025
Omdöme utan inbjudan
Recently bought a car from Jason at…
Recently bought a car from Jason at Serenity Cars, great customer service and so helpful. Would highly recommend!
4 augusti 2025
Omdöme utan inbjudan
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