Serenity Cars Omdömen 

Excellent company found the car I wanted and recieved fantastic help from the sales team fo Chris and Amy will be spreading the word dont go anywhere else if you want a good reliable second hand car

I would highly recommend Serenity cars. There is lots of choice and prices are fair. The salesman (Jason) made me feel very welcome and has very good knowledge of the vehicles. There was no pressure put on me to make a purchase and there was a relaxed atmosphere. I would definitely use this dealership again in the future.

I recently purchased a car from Serenity Cars and their service from the start was amazing. Non pushy sales staff and very friendly. We did, however, come across an issue with the car after a couple of weeks, something that they would not have been aware of at the time of sale, but they were keen to get it fixed at no cost or inconvenience to us at all. I've recommended them to family and friends and will continue to do so.

The team at Serenity were a joy to deal with! I was left to have a good look around with no pressure but when I wanted some more details Jay was available straight away and was knowledgeable about the car's history and really open and honest about a small problem (to be expected for the mileage) which I appreciated. Within about 25 minutes the car was mine - no taking hours to sort a 'deal' and the after care has been spot on. Would definitely recommend.

An excellent experience with Serenity Cars! Thank you, especially Jason you went above and beyond to help us!

Called into Serenity not knowing really what I was looking for but new I wanted a newer car. The team were amazing with me, they took the time to speak with me around what my requirements and needs for a car were showing me various models in the process. I purchased a Audi A4 and am very very happy with it - I cannot speak highly enough of Serenitys service from start to finish and afterwards..... Thank you Serenity Cars

Amazing staff, amazing service and always there to help if needed. I bought my Audi A3 from Serenity 3 month ago now and i am more than happy with my journey so far. Great work everyone.

Absolutely amazing staff very helpful with the purchase of my car 10/10

I recently bought a car at Serenity Cars, the service was amazing throughout. They make you feel welcome and allow you to look around yourself without feeling like you are receiving a pushy experience. They also gave me a gift box after my purchase which was a really nice touch! I am in love with my new car and couldn't recommend this dealership enough! Thank you so much!

Amazing service from Amy! - Absolutely love my car 🚗 thank you so much xx

Amazing customer service and car buying experience from start to finish can’t thank Amy enough she knew exactly what I was looking for and made the whole process seem effortless

Sorry I'm a bit late writing this. I needed a car quickly and only had limited funds, Jason had a few cheap cars for me and I found one I liked and in budget, He pointed out it was a cheap trade car but still agreed to health check and mot the car. Honestly, they were all fab and I'd highly recommend them whatever your budget.

I saw the car I wanted online; went in to view it; test drove it, fell in love with it. Decided to purchase it, when I’d had it a week or so I noticed it had issues such as one of the wing mirrors motors weren’t working; meaning the wing mirror remained inwards unless pushed out manually, secondly the reverse camera on the car wasn’t working, alongside an over sensitive parking sensor, I contacted serenity who were very helpful and booked me into a specialist who would take a look at the problem, the specialist were unable to fix the problem as they don’t have the device to recalibrate the parking sensor and they also can’t fix the reverse camera.
The car remains with the same faults that I need to pay for.
I was advised by serenity that I bought the car “as seen” on a “trade sale” so therefore there was nothing they could do, even though it is a safety issue as I cant get a full view of the road and I was NOT made aware of the issues before buying it as seen.
Be very careful with this company and be sure to check for any faults as the staff weren’t aware of the faults I don’t have much confidence in using their service again.
Having knew this, I would have bought a different car from a different company.
I will not be using this company again and will advise friends and family to not use this company. Very good at stamping out consumer rights and working there way around the blame.
I do have to say Jason from serenity was very sympathetic and apologised that they couldn’t do anything as it was out of his hands.

Saw the car we wanted, had a test drive straight away and decided to buy it. There was no hard sell and we weren’t there all day like you usually are in car sale rooms. The staff were lovely and really helpful and it was actually easy for once to buy a car without them having to go and speak to the Manager to get a better price and all that rubbish that you usually get from car salesmen. Would definitely recommend this company we are really happy with the car.

Couldn't speak highly enough of the guys from Serenity Cars. Brilliant service. Made to feel really comfortable from the off. No pressure and they put you at ease from the second you walk in. All cars are great quality and excellent price. They couldn't be any more helpful. I'd strongly advise anybody to use them and couldn't recommend them enough! Thank you very much again. I'm already in love with my Audi A5!

Recently bought a BMW 5 series from Serenity Cars and I have absolutely nothing bad to say about the experience. Jason handled my sale and was very welcoming and not pushy at all.
Would definitely buy from them again in the future

Bought my BMW 3 Series and dealt with Jason. Would definitely buy from Serenity Cars again!

Fantastic experience buying a car from serenity cars. All staff are friendly and well experienced. Told Ian what we were looking for and he had exactly that. Thank you serenity cars we love the car.

Our daughter is over the moon with her first car from Serenity Cars! We told Ian what we were looking for and he found the exact spec. Fantastic service, great communication & the little gift hamper was a lovely touch. We’d highly recommend Serenity Cars, for a no pressure sale.

Updated 12th February as my post sales review appears to have been removed following me being called ‘spiteful’ by owner for leaving a factually accurate review of poor post sales experience which is non compliant with the consumer rights act resulting in me raising a dispute with the motor ombudsman

18th February
Your response is factually incorrect
Mechanical faults occurred within 3 months not 7 months, we’ve only owned the car 5 months this month, and as such what you refer to a bullying & blackmailing, I refer to as exercising my consumer rights

I would expect a car purchased for £5,000 to last longer than September to December

The offer to repair the cost was not declined, my daughter was told to pick the car up with the suggestion to get it repaired locally, which we did

I have never once threatened to leave poor reviews that is an outright lie on your part and at the time of your comments (5 hours ago) you already know that the motor ombudsman and citizens advice bureau have provided me with a letter which I have sent to you and you have read advising using an alternative dispute resolution service regarding the several repair bills we have had to date

This is an excellent car garage. They had a superb range of stock and were very knowledgeable about the different cars they had and their different features. All staff were extremely friendly and helpful. A special mention to Jason for all his support and his non pushy approach.