Senior Home Plus Omdömen 

149
•
TrustScore 4 av 5

4,2

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Its been over 18 months since I told this idiot Joey to stop calling as the last thing I need is assistance from a company like this. Reading feedback, I see that 21 people have complained about this... Se mer

Betygsatt 5 av 5 stjärnor

I recieved a response within an hour of filling in an enquiry form on a Sunday morning! Nathan Brown narrowed my search by taking time to understand my criteria. He explained jargon around care and... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

​I want to pass on a huge thank you to Nathan Brown for all his help in organizing some great care homes for my mum. ​Nathan was incredibly polite, thorough, and professional throughout the entire p... Se mer

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Betygsatt 5 av 5 stjärnor

Excellent service. Arthur was very helpful, caring, and professional while assisting me in finding a care home for my aunt. He kept me informed throughout the process and provided valuable support. Th... Se mer

Företaget har svarat

Företagsinformation

  1. Äldrevård
  2. också i
  3. Hemhjälpsbyrå
  4. Vårdhem

Skrivet av företaget

Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

149 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 94 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(149)

104 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Extremely Helpful

I had an urgent situation which I needed to resolve regarding my mother's care.
Living 200 miles away I was given the most wonderful support by Hannah Davis who organized visits to care homes meeting the criteria fory mother's needs in a couple of hours enabling me to travel.Hannah was so supportive and efficient I had chosen a new home for my mother within 24 hours.
I cannot praise this service enough and would highly recommend it .

Within 24 hours I

30 september 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Yvonne,

Thank you so much for your kind feedback. We’re really pleased to hear that Hannah was able to support you quickly during such an urgent situation and help arrange suitable care home visits so promptly.

It’s wonderful to know you were able to find the right home for your mother within 24 hours, and that the process felt supportive despite the distance.

Betygsatt 5 av 5 stjärnor

Jennifer really tried to find a good…

Jennifer really tried to find a good placement for my dad and rang to check in on how our search was going.

2 september 2025
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Svar från Senior Home Plus

Dear Stephanie,

Thank you for your kind feedback. We’re really glad to hear Jennifer took the time to support you and followed up during your search for your dad’s care.

Betygsatt 5 av 5 stjärnor

Personal touch!

Personal touch!! Easy to speak to . Hannah Davis was amazing . Very professional and knowledgeable. Recommended a nursing home for mum where she now is . Brilliant with emails, phone call and so friendly. Absolute 5 star!!!! Thank you Hannah 👍👍

8 september 2025
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Svar från Senior Home Plus

Dear Romy,

Thank you so much for your wonderful feedback. We’re really pleased to hear that Hannah was able to support you in such a friendly and professional way, and that her guidance helped you find the right nursing home for your mum.

It’s great to know the communication felt easy and reassuring throughout the process.

Betygsatt 5 av 5 stjärnor

Excellent advice

Elaine Kaye responded quickly to my request for advice on how to choose residential setting with nursing care suitable for my 102 year old father. He had partially recovered from a serious infection which had been treated in hospital. He'd been very well looked after in Perth House with a view to rehabilitation into is own home but was not sufficiently fit to manage there. Elaine listened carefully and was able to recommend homes with appropriate facilities. We secured a bed at Ashbourne Lodge where Dad is receiving kind and compassionate care. Thank you Elaine for your kindness and professional support.

14 augusti 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Lesley,

Thank you so much for your kind and detailed feedback. We’re really pleased to hear that Elaine was able to listen carefully and guide you towards suitable options for your father’s care.

It’s wonderful to know he is now settled at Ashbourne Lodge and receiving kind and compassionate support.

Betygsatt 5 av 5 stjärnor

Jenifer Walker at Senior Home Plus was incredible

Jenifer Walker at Senior Home Plus was incredibly helpful and supportive in what is a difficult journey to find the right care home for my father. She set-up tours of great care homes and followed up with me. This is a free service which is great, and I highly recommend using it.

19 augusti 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Kirrily,

Thank you so much for your kind feedback. We’re really pleased to hear that Jennifer was able to support you through what can be a very difficult process and help arrange suitable care home visits for your father.

It’s great to know the follow-up and guidance made things easier for you.

Betygsatt 5 av 5 stjärnor

Help needed and given

I was contacted by Jenifer Walker with an offer to help us find suitable respite care for my Husband. I was greatly impressed with her friendliness and meticulous attention to every relevant detail of the help we needed. We quickly received a suggestion of a suitable care home. We visited and it so right for our needs we booked on the spot.

Many thanks Jenifer for your exceptional understanding.

8 augusti 2025
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Svar från Senior Home Plus

Dear Dorothy,

Thank you so much for your kind feedback. We’re really pleased to hear that Jennifer was able to support you with such care and attention to detail during an important decision for your husband.

It’s wonderful that the first recommendation felt right for your needs and everything came together so quickly.

Betygsatt 1 av 5 stjärnor

Insensitive and no help whatsoever...

I made contact around 2 years ago trying to find care for my poorly Mum. I was asked what my requirements were and it was clear they couldn’t find anything suitable. However they kept contacting me with Homes that did not meet my needs. I asked them to stop calling as I had found somewhere myself that met all our requirements. They stopped contacting me for a while, my Mother sadly passed away not many weeks after finding her new home. I was contacted again and explained via email and phone conversation that she had passed away. I have been contacted 3 times in the last 6 weeks asking if I’m still looking for a Home for my Mum... well obviously not. I have replied to 3 emails to explain the situation but the contact keeps happening. PLEASE stop contacting me, remove me from your system and show some respect!
7 months to reply, says it all!

5 augusti 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Lisa,

We are sincerely sorry for your loss and truly regret the distress this situation has caused you.

This is clearly unacceptable, especially after you had already informed us that your mother had passed away. You should not have been contacted again, and we understand how upsetting and insensitive this must have felt.

We have now removed your details from our system and added a permanent stop on any further contact. We are also urgently reviewing how this repeated mistake occurred to ensure it does not happen again.

Thank you for taking the time to make us aware of this, and please accept our deepest apologies.

Betygsatt 1 av 5 stjärnor

I contacted Seniorhomeplus as I was urgently looking for a nursing home…

I contacted Seniorhomeplus as I was trying to find a suitable nursing home for my friend who is suffering from dementia. Jenifer Walker, the Seniorhomeplus advisor was sympathetic, helpful and constructive - and gave freely of her time and experience in clarifying my friend's particular needs and how a suitable place might be found him.

25 juli 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear John,

Thank you so much for your kind words about Jennifer; we’re really glad she could support you during this difficult time.

We did notice that the star rating doesn’t seem to reflect your positive experience. If this was unintentional, we’d be very grateful if you could update it to match your review.

Thank you again for your feedback, it truly means a lot to us.

Betygsatt 5 av 5 stjärnor

Senior Home Plus

Senior Home Plus are an excellent firm to aid your search to find a quality care home for your loved one. After my initial search for a care home I was contacted by Jenifer Walker from Senior Home Plus she was kind and considerate to the needs of my friend who I was looking for a care home due to her Alzheimer’s she recommended an excellent home that had all the amenities my friend needed to still give her a great quality of life in a modern clean environment with a great outdoor space which my friend loves. She now lives in the home and is enjoying each day as it comes. Thank you Jenifer Walker for all the advice you gave and finding this wonderful home for my friend.

17 juli 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Mrs Cachrane,

Thank you for your kind feedback.

We’re really pleased to hear that Jenifer was able to support you through such an important decision and that your friend has settled well into her new home and is enjoying a good quality of life.

Wishing you all the best moving forward.

Betygsatt 5 av 5 stjärnor

Helpful and supportive

Jenifer Walker was so helpful with my enquiry for my friends care home.
Thank you for all your help Jenifer.

27 juli 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Carol,

Thank you for your kind words. We’re glad to hear Jenifer was able to support you with your enquiry and make the process easier for you. Wishing you and your friend all the best.

Betygsatt 5 av 5 stjärnor

Responsive Service

Josh Moore was very attentive and knowledgable and responded quickly with suggestions for care facilities locally. He followed up any enquiries. We did in fact choose a care home not on his list but that did not reflect any dissatisfaction with Senior Home Plus service given.

14 juli 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Angela,

Thank you for your feedback. We’re pleased to hear that Josh was attentive, responsive, and able to support you with helpful suggestions throughout your search.

We also appreciate your clarification, and we’re glad you were satisfied with the service provided by Senior Home Plus.

Betygsatt 5 av 5 stjärnor

Emma was super friendly and helpful!

Emma was super friendly and helpful. We had a phone conversation about what I was looking for to help with my Nan's care. Emma kept in touch with text messages and arranged appointments for me to view a couple to nursing homes. This was really helpful when you find yourself suddenly needing to sort care and leading your own busy life! Every little helps - thanks Emma! X

18 juli 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Lorraine,

Thank you so much for your lovely feedback. We’re really pleased to hear that Emma was able to support you in such a friendly and helpful way during what can be a stressful time. It’s great to know her guidance and follow-ups made the process easier for you while arranging care. We’ll be sure to pass your kind words on to her.

Betygsatt 5 av 5 stjärnor

Good to be able to talk to a human!

Good to be able to talk through various options and receive guidance. Very pleased with our choice of The Pines in Hove. Excellent follow up service from Jake.

14 juli 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Suzi,

Thank you for your kind feedback. We’re really pleased to hear that being able to speak with Jake and discuss the different options was helpful for you, and that you found the right choice at The Pines in Hove. We also appreciate your comments on the follow-up service.

Betygsatt 5 av 5 stjärnor

Jennifer made a difficult job so much easier for us.

While looking for a respite home for my aged Aunt while we were out of the country Jennifer Walker was sympathetic and very helpful in providing alternative homes and arranging viewings. It made a difficult and emotional job so much easier for us

28 juni 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Paul,

Thank you for your kind words. We’re really glad to hear that Jennifer was able to support you during such a difficult and emotional time, and that she helped make the process of arranging respite care for your aunt easier.

Betygsatt 5 av 5 stjärnor

Jennifer Walker

Jennifer Walker
Is the lady that introduced me to you and I’m very glad she did she has been most helpful and guiding me and looking after me ongoing so all well done and thank you very much
The experience started quite a time back at least three weeks and Jennifer‘s contacting me on occasions since then
John McCann

9 juli 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear John,

Thank you for your kind feedback. We’re really pleased to hear that Jennifer has been so helpful and supportive throughout your experience and that she continued to stay in touch over the past few weeks.

Betygsatt 5 av 5 stjärnor

Very very helpful

Hannah was super helpful and really listened to the brief. Thank you at a difficult time.
Many thanks
Annabel

2 juli 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Annabel,

Thank you for your kind feedback. We’re really pleased to hear that Hannah was helpful, attentive, and took the time to understand your needs during what sounds like a difficult period.

Betygsatt 4 av 5 stjärnor

Search for Respite care

Josh kept in contact with me to see how my search was progressing.

25 juni 2025
Omdöme utan inbjudan
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Svar från Senior Home Plus

Dear Philip,

Thank you for your feedback. We’re pleased to hear that Josh stayed in contact and continued to support you throughout your search for respite care.

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