Seecly Omdömen 

Ich habe lange mein aktuelles Brillengestell gesucht, leider hat dieses schon ein paar Jahre auf dem Buckel und ist beim Hersteller nicht mehr verfügbar. Bei Seecly habe ich es in "Top Zustand" gefunden. Bestellt, geliefert und in Top Zustand.

1 mois que les lunettes postées sont en attente de validation et malgré l'envoi d'un mail toujours en attente. Ils ne m'ont même pas répondu. Je doute fortement du sérieux de ce site.

Bonjour, si vous êtes vendeur d’une monture à fuir absolument!!!!!!
J’ai vendu une paire le 6 mai 2026, je l’ai envoyé le lendemain, avec le suivi je sais qu’elle a été réceptionnée mais depuis je n’ai plus aucune nouvelle de la part de seecly. Je suis à mon troisième mail, nous sommes fin juin et je n’ai toujours pas de réponse, ils font les morts.
À fuir absolument.

J'ai passé une commande mardi soir et depuis 0 nouvelles ! Je n'ai commandé que des verres, je suis censée recevoir un bon prépayé pour envoyer ma monture mais rien 0 mails. J'ai déjà envoyé 2 demandes et 0 retour ! Je me pose des questions sur la suite...

I ordered my frames, which were described on Seecly as size L. When the frames arrived they were in size S, so totally useless and far too small for me. I realized that one week ago, when I went to my optician to install the glasses. I reached out to Seecly customer service within 14 days with reclamation. It was faulty description on their website. They ignored my first email. After second attempt finally they replied that they can only accept the return within 72 hours. I'm a mum of 2 kids, simply didn't have a time to run to optician to verify if the size is correct as I trusted SEECLY. Seecly admitted that it's their mistake but 'there is nothing they can do as I was not fast enough and I didn't let them know before 72h'. Whoever runs this shop has a cold heart and not much of a human touch to help to solve the problem. Clearly cause of their mistake I'm now with useless frames and bitter feeling. Not recommended.

Be aware of this shop, it's runed by some lunatics. In case of any problems they ignore your emails and don't answer the phone. The frames arrived after long time so disgustingly dirty, that it's hard to imagine that someone had a heart to send them in this state with SEECLY 'thank you' note attached. One job to do....NOT RECOMMENDED

My favorite glasses broke and luckily I found a like-new pair in Seecly. It's not sold anymore in the stores so I'm really glad I found it. It took some time to arrive (shipping to Israel) but it was worth the wait.

Très mauvaise expérience avec SeeCly.

J'ai vendu une paire de montures le 5 mai et j'ai tout mis en œuvre pour que l'envoi soit effectué rapidement. La monture a été réceptionnée par SeeCly le 7 mai. À partir de là, plus aucune nouvelle : absence totale de communication, aucun suivi, aucune information sur l'avancement de la commande.

Le plus inquiétant est que même l'acheteur n'obtenait pas de réponses concrètes malgré ses demandes. Après plus de trois semaines d'attente, il a finalement reçu la commande beaucoup trop tard. Entre-temps, faute d'informations et de visibilité sur la livraison, il a dû racheter une autre paire de lunettes.

Cette vente est devenue caduque à cause du manque de communication, de professionnalisme et de réactivité de SeeCly. C'est regrettable pour l'acheteur comme pour le vendeur. Une plateforme qui gère des produits de santé visuelle devrait offrir un service client beaucoup plus sérieux et un suivi bien plus rigoureux.

As long as you are only asking for an advice etc Seecly will answer to you but when things go sour, the communication ends. So when the promised delivery time has already passed and you don't have time to get your glasses anymore and you confront them about it then they ghost you, no help provided nor finding any solution. They will not take any responsibility of the fact that although your glasses are packed and ready to go they are just lying on the warehouse of the courier for 5 days without any actions. The courier Chronopost is not to be trusted nor is Seecly. If you want to save your energy and mental health AVOID THEM!

Ich hatte eine Brille gekauft, die ich lange gesucht hatte, schließlich bei Seecly gefunden.
Die Abwicklung lief sehr gut, es gab immer eine freundliche Reaktion auf meine Fragen.
Ich musste leider sehr lange auf die Brille warten, ansonsten war alles sehr gut.

Je vends une monture COCOSONG à 100€ (valeur neuve 280€) ,l’acheteuse négocie longuement, je suis ok pour 80€! J’envoie ma monture chez Seecly, Seecly l’envoie à l’acheteuse qui à réception met l’achat en pause!!!! Elle a 72h pour se décider !!! Au bout de 6 jours elle refuse l’achat et Seecly me renvoie la monture… tout ça pour ça. Seecly à fuir !!!!!!!!!

Lunette et étui reçu très sale, monture raillé malgré la belle promesse de contrôle nettoyage et remise en état

une honte à fuir absolument. J’ai soi-disant vendu une paire de lunettes, cela fait plus d’un mois et demi, et je suis gentille, je suis sans nouvelles de personne des voleurs.

Franchement lex concept est génial mais le montant des commissions me semble exorbitant... 15€ de commission pour une paires de marque comme neuve vendue 40€ soit seulement 25€ dans ma poche... pres de 40% de commission...!

The website sold me a pair of frames that were broken. I had multiple conversations with them over half a year and they kept on not wanting to help me. They claim that the seller only sells brand new frames, but after a couple of months of use they were falling apart and it was very clear to see that they had been used and that they were broken. It took months for the website to respond to my emails and I had to call them multiple times before they answered. Even then it took months between answers. Now they have taken back the frames and they have 'fixed' the 'brand new' frames and they want to send them back to me. I use glasses daily and I was forced. to buy a new pair months ago because I couldn't use the frames they sold me. They keep not wanting to take responsibility and they refuse to refund me. It has been terrible communication from their side and the service is the absolute poorest I have ever experienced from a shop. Do not buy from them.

Accueil & explications par téléphone au top pour faire suite à une demande de suivi après la vente d'une monture vers l'étranger. Je recommande à toutes celles et tous ceux qui ne connaissent pas la plateforme de tester. Le service est au rendez-vous. Bravo à toute l'équipe Seecly !

Grâce à la référence noté sur la branche de mes lunettes solaires cassées, j'ai retrouvé sur le site Seecly, l'identique....
J'ai réalisé une économie énorme et j en ravie .
Site fiable, réponse rapide prix attractif !!!
Merci à vous
Fabienne

Een bril besteld en in perfecte staat toegekomen. Ongeveer 2 weken gewacht. Ze doen exact wat ze zeggen.

Achat annulé car produit indisponible (mais annonce toujours sur le site!!).
N'a jamais procédé au remboursement malgré ma relance.
Heureusement, j'avais réglé via PayPal, qui m'a remboursé après examen du litige.

🚩DON’T ORDER FROM SEECLY! Total scam. They sent me broken glasses and never responded to any message I sent them. After many many mails and not getting a single response in the span of 1,5 months I decided to call their office in France - they assured me they’d get back to me, but of course totally disappeared after that. Eventually I had to involve PayPal to get my money back. Ridiculous!
Update: after commenting the same thing on their Instagram they deleted my comment and blocked me.

Regarding your comment - here’s my answer:
I received the frame on October 16th. On your website you ask to confirm whether you accept your purchase (or state a problem) within 72hrs upon receiving the package. I wanted to state that one of the legs of the frame I received was VERY crooked (it literally didn’t fit my face because of that) but your website didn’t let me file a complaint, always saying there’s an error. So I immediately sent your customer service an E-Mail. No answer. Next day I sent another mail. No answer. After that I used the form on your website at least 3 times to contact you. No answer. I sent two more mails to you after that. Then I sent you private messages on Instagram, stating my problem with the glasses, attaching a photo once again (like I did with all my messages) and politely asked for your help to get a refund and how to send back the glasses, again. I can’t waste 50 Euros on faulty glasses that don’t stay on my face, so after not receiving a single reply on any platform I eventually called your office in France. On the phone you said you were writing down my name and that you’d check for my mails. I waited, but again nothing. I then had to file a lengthy and time consuming complaint with PayPal. After completing my complaint PayPal contacted your company and asked for you to respond, but again nothing. Because of your radio silence PayPal decided to close the case after two weeks and immediately refund me. Only after commenting the very same thing I wrote here on your Instagram account you called me on my phone (wtf) and then sent a mail stating there was a mix up, you actually responded a month ago but the answer must have gotten lost (I checked all my inboxes, zero mails) - you also said my initial complaint was filed too late (after 72hrs) which is utterly untrue. You told me you would still offer me a voucher for my next purchase even though I didn’t state my problem in time. And that I could fix the leg of the frame myself. So clearly you did not care, lied, and were only interested in responding after I shared my negative experience online. There was no “slow handling”, there was no handling at all. In your last (and only) mail to me you could have simply apologised and said you messed up but you pretended I was at fault. I put in a lot of work and wasted a lot of time trying to reach you and get my money back. It could have been very simple and easy. I don’t want anything from you, I’m simply interested in sharing my experience online without being blocked by you (like you did on Instagram). You treat your customers like idiots and that’s just not right.