Seagate Technology Omdömen 436

I had a seagate 2TB portable hard drive, and of course it broke a few months after the warranty ran out. I would like the record to state, that I was a big Seagate supporter before this. I had only bought Seagate drives and recommended them to anyone who asked. However when I asked for customer support they gave me a data recovery software that then damaged my hard drive further and now sustains internal physical damage due to the program damaging the disks by putting it into overdrive. It was almost as if they wanted the killing blow to finish of the witness (aka the hard drive that holds the secret to there shoddy work). Thanks, but no thanks Seagate. Goodbye forever.

If I could leave 0 I would.
Customer service involves wasting time providing them with details for them & no result despite product being under warranty. Now having to pay 1750 to recover from a third party.

My 2tb External hard drive has begun to fail and disconnect constantly so I contacted Seagate for a replacement. They told me I would have to PAY FOR SHIPPING THEM THEIR FAULTY HARD DRIVE. I also have to pay for customs clearance and the service of "data recovery" on my faulty Hard Drive. Under the New Zealand Consumer Guarantees Act of 1994, a retailer must provide a replacement or full refund for a faulty product, it is literally illegal for them to charge me for the replacement and shipping of my faulty hard drive. The Government needs to sue them.

I purchased a Seagate product from Curry's as a place to store videos and photos for a project - thinking Seagate was a decent brand. Less than a year of owning the device, it stopped responding entirely. I went to a few local tech shops for some advice, with all saying the data is likely to be recoverable, but it will require a clean room/lab.

I checked and my device was under warranty so, after getting in touch with Seagate, I sent it Seagate's lab in the Netherlands. Then after 5 weeks, I was told that all my photos and videos were not recoverable. I was informed I would be contacted to explain why and sent a new device - neither of which happened.

I've since been in touch twice after months of no contact asking for further justification as to why the product was faulty, why my data wasn't recoverable and why I haven't received a replacement. I still have had no response.

Terrible service. Terrible quality. Avoid.

Made an order, order cancelled for no reason, ok, so I order again a couple days later, same thing and I didn’t realize till then that they still had my money on hood, I have about 600 dollars on hold, won’t even get the item I wanted and can’t order for several more days, and the customer support was useless and just repeated the same stuff after almost an hour. Never have I ever had such a bad experience.

I came here to write a review in the hopes something would maybe get done here finally but wow after reading what’s already on here it just looks like this company does not care as seeing so many unanswered reviews with major issues attached.

I purchased an 8TB Xbox Seagate Gaming Hub and have had no end of issues since purchase.

I’ve been through 3 different units, each one sent back due to issues and Seagate supports solution is to ‘just keep replacing’ which clearly isn’t working.

I eventually got fed up of the back and forth and have been trying to pursue a refund ever since only to be denied multiple times.

The current suggestion was to try a completely different drive entirely where i was told as a gesture i could get a 10TB (additional 2TB for all the issues experienced). As a person who knows a bit about hardware / software and the like i requested a link to the newly suggested drive before i made my decision. Long story short, the drive they were trying to offer me (regardless of size as bigger isn’t always better) was massively inferior to the one originally purchased.

It’s like one big joke to them and they just try to back you down into a corner of submission and get you to accept what they lead you to believe is a ‘better offer’ when in fact it’s not! That being said i’d be surprised if they even knew that themselves because when you start to talk about product specs they have no idea so it’s no wonder an inferior product was offered as the support guys have no knowledge of the products they’re supporting!

I’ve even been to trading standards who advised me to write a letter and send it to them recorded / signed for. I’ve asked the support manager that i’m speaking yo on about 5 different occasions now to provide me with the registered address i can send this (aware i can get this from company house or the like but would rather get it from the horses mouth) but each time i’m just casually and conveniently ignored and the support manager tries to push new solutions down my throat without actually addressing my last contact.

Have also had numerous phone calls with said manager that always end up being a waste of time as nothing ever changes.

Overall, if you’re thinking about buying any storage solutions from this company then my advice is to steer well clear. Nothing but product issues, less than poor after care / support and just such a sap on your own time which is so unnecessary.

Seagate if you’re reading this which i so hope you are, my support case ref is 12451854. Feel free to take a look and let me know why you think an open case since November ‘23 with no current solution in sight is acceptable.

Had inadvertently purchased an external hard drive for our X-Box when actually needed the expansion card. The difference being that X-Box only allows you to play games directly from expansion cards and not an external hard drive. Anyways with that being said their customer service walked me through this and was able to return the not needed hard drive and replaced with correct expansion card.

Bought in Jan 2025. After used 6 times. System problem. Data disappeared. No support at all. For Data recovery I paid 700 euro.

I was told Seagate was a good company, until I had an issue and realized I should have done research before.

Seagate 4TB Hard drive failed nearly 5 months in.
As deadlines were due there was no time to go through Seagate warranty, spend $700 to get my files with a 2 day turn around time. The hard drive specialist said its associated with the drive physically failing, but sometimes it can just be a data corruption issue.

I contacted Seagate for any compensation as this was not a user error and the device had hardly been used.

Seagate was unable to help me in any way, I asked to speak to someone in person but they said they only had the live chat. I am disappointed in this whole experience.

I wouldnt invest in their products if you're not willing to lose all your data.

I sent a faulty Disk back under warranty it cost me £24 that's ok ...24April I am still awaiting the replacement ...Tracking says the replacement disk has been returned to Seage as tracking says
"Your item is currently with Customs in the destination country."
I have not had any request from Seagate or customs.
on the 15 the disk was sent back to Seagate,

Unable to Export - Return to Sender

The issue now is Seagate support say I am responsible and need to contact the shipping company ...I have been on suppot for two hours ...still no help.

Avoid expensive Seagate disks that include support...

Fuyez Fuyez Seagate !!
Le service client méprise les clients !
Le support 'Français' est HS pour le CHAT , le service Anglais est géré par des Indiens qui n'ont aucune considération des clients.
On vous ballade, mise en attente parfois 10 minutes ... la seule chose qu'ils peuvent répondre -> we are sorry ... we are sorry !

Un jour on vous dit que le service recovery tiers est disponible le lendemain , ce n'est plus le cas ... et on vous ballade ... en clair seagate laisse son client en rade ...
Quand on lit ->
Il ne suffit pas de ne pas tomber en panne pour être un disque de qualité : c'est juste le minimum. Ce qui compte, c'est l'expérience globale du client. »

C'est le plus belle blague de Seagate ... à croire que les CEO/CTO n'ont jamais eu affaire à leur Service client ! Et que seul le profit les interesse...

Plus JAMAIS et tous mes contacts seront avertis pour les produits Seagate !

I got a 5tb hard drive for my PlayStation 5 it was around over $200 and it broke within a month and a half I went to the website it said my warranty was valid but they refused to give me a new one unless I showed my receipt I told them I did not have my receipt and they said if I find my receipt they could give me a refurbished one and when I tried to file a claim myself on their website it just brought me in circles and I couldn't finish it I would not recommend this product or company to anyone

Bought a Seagate Drive (Backup Plus Slim) started failing within 1 and a half year. Then raised tickets and them promising me that they will send an e-mail to schedule drive pickup. Never got that email. 6 Months of trying later I got the RMA approved and got a refurbished drive. Well the refurbished drive is also faulty. And chat is the only support option left which is not good. All this from a literal MULTI BILLION DOLLAR Company. Never buy Seagate ever again.

Bought a Seagate 2TB external hard drive from amazon which arrived literally, 15 mins ago. I've plugged in the hard drive to my laptop, signed up my warranty and then begun to try and transfer my files to the device as I desperately needed the space. An error came up straight away that there wasn't enough space to transfer the 400GB onto the the 2TB hard drive?! 👀 So I started going one by one... the first file was 2GB, it got to 84% and then nothing was moving. After 5 mins I realised so I cancelled the transfer... tried to restart my laptop, however it wouldn't restart until I unplugged the hard drive. Then when it did restart and I'd replugged the hard drive, it wouldn't appear as an accessible drive - despite the light being on. It's completely useless.

I don't understand- there are so many baffled bad reviews here, how can Amazon have this as a recommended product?

Do not buy.

Bought a brand new hard drive from Amazon. 32 days later it failed. Contacted Seagate, took 6 weeks for them to find me a replacement drive. When it arrived it is 2years 4 months old. Not a good replacement for a 32 day old drive !
Warranty on Seagate web site says 2 years. They are saying my drive is only guaranteed until 26th July 2024, 6 month warranty. Liars and Robbers !

I bought a Seagate external hard drive about two years ago to back up important files. Most of the time the external drive is detached / unpowered.

I have used it about 30 times to add new files. It is now useless for further back-up due to corruption. I have run check disc five times. It seems to fix the problem but then a new transfer of data is interrupted as further corruption has appeared.

My last external hard-drive, a Lacie, lasted for about fifteen years. I am very disappointed that my Seagate had become defective so quickly.

Chat as the only form of contact is a joke. I am forced to sit in a chat with a consultant for an hour when, as usual, the matter could be settled in two e-mails...

Absolutely horrible company and customer service. I placed an order for a 2 tb internal drive for my PS5. They shipped it through FedEx. FedEx didn't deliver the package. I tried to file a claim for a lost package through FedEx and they said that the shipper (Seagate) has to file a claim. Several attempts to explain the situation through the online chat which feels like A.I. kept trying to tell me that they cannot file a claim. They had no relationship with FedEx, that FedEx must file a claim. FedEx told me again, that online the sender can file a claim and if they refuse to do so I am SOL. Several more attempts to have Seagate file a claim and still nothing. I tried to reach them through tech support and they flat out just hung up on me. Just answered the phone and hung up. The overall all experience is terrible. Customer service is really bad. Not a good thing to say about this company.

It took exactly 3 and a half months for me to receive my replacement 2TB Firecuda 530. This NvMe SSD which I purchased from an accredited dealer for $550.00, failed within 2 years. I thought, luckily, I have a warranty of 5 years but after the enduring I had to go through to get my claim, I would never get a Seagate product again.

After the initial 2 months wait after sending through the SSD, I contacted them and requested an update with my return because I thought it was strange that no one has contacted me about my return and that I haven’t received my replacement yet.
The predicament which I found out later was that they have not received my RMA but the tracking I have on hand shows it has been delivered within a week of sending to their address which I continued to provide to 10 different chat support members over each week I had to contact them, each a failure in their own right since I had to waste 30 mins each time to explain my situation 10 times over whilst also being lied to by each and every one of them since they all personally reassured me that they will get back to me with an update in 24-48hrs but not a single one did. Every time, it was me that had to contact them which led me to start the same 30-minute weekly hellish dance.

Although I got Australia Post involved, got a written letter saying the delivery was made to their address and that it was signed for with proof of signature, it got to a point where I gave up on the replacement SSD and was going to go through the Ombudsman since I have wasted so much time precuring it. Luckily though, put of the blue, I got my working replacement but it was at the expense of my sanity.

encore une fois disque acheter par un revendeur , contact seagate et disque non garantie car oem ou vente en lots hors je fournie la facture achat et rien y fait , disque a 200 ou 400 le bout sans garantie ca fait mal . donc la garantie 5ans afficher est valable si tous va BIEN . BIEN VERIFFIER AVANT ACHAT ( pire garnatie valide sur le site et quand on fait un sav oups non il n'eat pas garantie)