Seagate Technology Omdömen 436

The warranty was almost over, the drive failed. Seagate shipped me a recertified drive that lasted a few months then failed. Seagate wouldn't RMA it because it took the original drive's warranty which was finished. Don't buy Seagate.

The worst ever. I purchased a new One Touch disc. It failed after about 2 weeks. I sent it to Seagate for a new disc and to recover the data I had put on the new disc. About 3 weeks later they sent me the recovered data on a defective disc that failed after 1 week and I was unable to open. They have no phones, impossible to speak to anyone. I have been texting back and forth but impossible to get any help. Pathetic. Who would buy anything from them?

I returned a faulty hard drive that was under warranty through post, they then LOST the item and tried to repeatedly blame royal mail even though I checked over and over again and their tracking showed the item was delivered. Their customer service is a joke and you can't even contact them by phone, the text chat is like talking to an AI that just talks in circles and offers zero solutions. They take forever to reply to you and they offer absolutely nothing, biggest waste of time and money. I'm out of £150 and cant even claim compensation because royal mail has it tracked as delivered. Honestly feels like I've been scammed which is shocking for a supposed legit company.

Product stops working and nothing you can do about it because the customer service is appalling

So because of the price, i bought a 5TB external drive from seagate that i wanted to use for backup.

But... that won't happen because the drive just plain old stopped to work and the small arm inside the harddrive keeps going back to it's standby position.
The reason most likely is that the screws within the harddrive wasen't tightened proberly at assembly and that's causing the problem...
This means that these drives has never seen quality control and that Seagate tries to sell them to make some more money.

All my seagate products has been faulty and it seems their quality has not improved in any way

Je suis très surprise par les avis négatifs, j'ai plusieurs disques durs Seagate et je n'ai jamais eu aucun souci. Récemment, j'en ai fait tomber un plusieurs fois (mauvais emplacement), et la connectique USB a finit par lâcher. Le disque était encore sous garantie constructeur (2 ans) et leur service après-vente a été parfait. Ils ont récupérés mes données et ont remplacés l'ancien disque par un neuf. Je n'ai pas eu à payer de frais de port, et ils ont mis moins d'une semaine à récupérer les données et à me renvoyer un nouveau disque. Le seul petit bémol serait sur le SAV (Chat) en français qui n'est pas au point. Je recommande de passer par le Chat Anglophone, ils sont beaucoup plus efficaces et réactifs.

The worst product the worst customer service. I can't believe my experience.

I bought a defective 8TB ironwolf. Defective out of the box like a lot described clicking horrible noises not recognized.

I contact support ask for exchange I pay fees to get the replacement first. UPS loses the package. UPS declares the drive lost.

Seagate charges me for non return of the defective product (even if I warned them to change the trigger date since I didn't receive the paperwork to ship back my piece of junk) but no one answered me or clearly paid attention.

It takes them 2 months and god know how many chats and emails to acknowledge the drive was lost by UPS and revert the charge. Now 2 weeks later still no new unit shipped.

And cherry on the sundae they don't declare on the custom documents that it is a warranty replacement so there are hefty custom fees to be paid for something that is not taxable in Canada. But their policy states that if they make a mistake by filling the custom documents the customer is responsible!!! This is simply not respecting the law. The shipper is always responsible for the declaration.

They are the worst of the worst of the worst. I can't believe the level of disdain and bad faith they are demonstrating to their customers.

STAY AWAY BY ALL MEANS STAY AWAY buy from WD or anything else they are just a bunch of robbers.

Festplatte nach 1 Woche defekt. Musste sie dann zu Seagate schicken. Datenwiederherstellung fehlgeschlagen. Wartete dann vergeblich auf das versprochene Ersatzgerät. Versucht nachzuhaken. Seagate ist aber nur per Chat in Englisch erreichbar. Das Chatprogramm ist wenig hilfreich. Zunächst musste ich weitere persönliche Daten eingeben. Irgendwann hat es dann versprochen ein Ersatzgerät zu schicken, auf das ich nun schon mehrere Wochen warte.
Fazit: Absolut unprofessionell und dreist, habe am Ende für mein Geld nichts bekommen und die defekte Festplatte mit meinen Daten ist bei Seagate. Und die sind nicht wirklich erreichbar.

Sicher schon 15 Stunden mehr oder weniger nutzlos mit dem Support verbracht. Bei mir geht es um einen quasi fertigen RMA Tausch. Seit August 23 ist die defekte Platte bei denen und einige Zeit später wurde auch in meinem RMA Case alles bestätigt und ich soll Ersatz bekommen. Nur habe ich bis heute keinen Ersatz und werde vom Support immer nur weiter vertröstet. Vor Jahren hatte ich auch mal einen Tausch gemacht. Dieser lief problemlos. Aber statt klipp und klar zu sagen was Sache ist, wird man im unklaren gelassen und hat keine weiteren Möglichkeiten. Nie wieder Seagate

Nach Drohungen rechtliche Schritte schritte einzuleiten und der Forderung mir mein Eigentum zurück zu geben, bekam ich fortan täglich einen Anruf eines englisch sprechenden Mitarbeiter. Schlussendlich habe ich nun ca. 9 Monate später eine rezertifizierte Austausch Festplatte bekommen. Die schlechte Erfahrung bleibt jedoch.

2 raid iron wolf drives, both fail after just 6 years AT THE same time

I had a seagate EXOS 12TB hard drive that didn't work and seagate sent me a replacement EXOS and that one doesn't work.I turn it on starts clicking then stops my Windows 10 doesn't recognize it when I plug it in externally.Stay clear of Seagate products my opinion is they're GARBAGE.

Disque dur de HDD 2TB qui ne marche plus au bout de quelques mois. Toutes les données perdues.

Hard drive failed. They were extremely unhelpful. only the online chat is available. Cannot even call them.

Want your Data lost forever? Chose Seagate :) Best a Data loss in the game!

The most shitest product hard drive. Three of these things. My friends son had one spent half the day unlocking this crap and fixing bad sectors one was for an x box. Two for my personal laptop. I have my work on it and ha e to unlock the crap so I can get back on it. I binned two drives 2tb. I will never buy another crap item like this

Totally disappointed with the Seagate external hard drive Firecuda. First, the disk failed after 2 months of usage. Second, poor service, I was so happy at first because the Data Recovery Service was included in the purchase, but it has been a nightmare. I sent the Failed Hard Drive so they could recover my information. ERROR, big mistake. It all started in November 2023, I contacted the customer service, they responded quickly, and sent me my "recovered data" in another Hard Drive WHICH IS NOT READABLE on any computer. I immediately contacted customer service again, which by the way is only through Chat, to tell them not to delete my information, and to please send me the data in another hard drive. They have had me in circles ever since, never solving anything, I spoke with 5 employees every week. Two months have passed and I am still in the same situation. They solved nothing for me and it seems like I lost all my data. I regret not taking it to another data recovery company. This experience has been disastrous. My best advice DO NOT EVER GET A SEAGATE EXTERNAL HARD DRIVES, NOT EVEN FOR FREE. It is the worst in technology and customer service, they smile at you but in the end it is nothing, they do not solve anything.

Absolute rubbish transfer speeds. I have 500mbps full fibre internet and this piece of junk can only manage 140mbps transfer.

Wasted so much time trying to make a working RMA for a broken SSD. I spent maybe 6 hours on chat and so far they have produced 3 RMA orders for me and all of them are wrong and are not being processed. Not to mention each one involved a credit charge as well. Very bad. F-

Purchase two Seagate External hard drive(1TB/2TB). Only used for back up and save on a case on my safe, both do NOT work now in one year. Purchase, external case to see it was the connector, still do not work. Lost thousand of pictures and back up. Will NOT recommend or purchase any more Seagate Drive.

I just want to add a review to tell of my frustrating experience with Seagate support. As it took 30 minutes of my time to get nowhere i can spend another 5 to write this review for them.
A Lacie Rugged mobile product of a client failed, well within warranty. Date of manufacture on drive label is april22, 2 years of warranty and recovery services should apply on those drives.
Just wanted to phone the lab in the Netherlands to get this job underway. Unfortunately there is no phone number anymore, or not one working. On the lacie website there are multiple numbers that are dead.
You get funneled into a chat feature with mega slow response times and generic questions/answers. It seems AI, but eventually it started talking a bit more like a human so not sure.
It tells me first, warranty expired in august 22.. at about the time the drive was purchased.
Also no recovery services coverage. Even if they cant weazel themselves from under the obvious warranty claim. "Certain lacie products will not have them" But on the lacie site the product is shown as covered by the service, but i guess that website has a lot of useless information anyway.

With bonus quote "if the drive is opened that might affect warranty claims"
C'mon.. you guys suck
Chat, probably in a overcrowded callcenter in India is just a terrible way to service clients.
As a data recovery professional i was allready not a big fan of (working on) their products, and i would like to warn people of this terrible way to treat customers.
Buy WD or Toshiba, they have better products anyway.

J’ai acheté deux Seagate , expansion 4TB et Ultra touch 5TB les deux n’ont pas duré plus d’une semaine sur mon MacBook Pro. C’était une somme de travail incroyable pour faire toute ma bibliothèque d’images que j’ai dû faire donc deux fois et qui a été deux fois perdu, et toutes mes photos de famille privées renvoyées chez eux !
c’est le pire disque dur externe que j’ai jamais essayé avec Crucial, à fuir