I phoned one day, obtained the price on the phone and the order was delivered the very next day. Then, the invoice gave me several weeks to pay, which is appreciated, given the sky-high price of heati... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic friendly and efficient service, from the friendly call handler through to the delivery guys. Have been a customer for years, and wouldn’t change.
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Se mer
Företaget har svarat
So far I have never had any problems with Scottish Fuels. They continue to provide excellent service for my needs.
Företagsinformation
Skrivet av företaget
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktuppgifter
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannien
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
experience good Not your fault the price of oil has doubled
good review from me. Not your fault that the price of oil has doubled. Try to keep it as low as possible as I am 92. BUT AM PLEASED .
23 mars 2026
Svar från Scottish Fuels
We appreciate your positive review. We recognize the impact of increased oil prices and will try to keep costs down. We value your feedback and are pleased you're satisfied.
Kind Regards
Certas Energy.
Scottish Fuels offers a great service
Scottish Fuels offers a great service. It’s easy to order, prompt deliveries and competent and friendly staff.
10 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Drivers are so helpful and considerate
Drivers are so helpful and considerate. Company is so dependable.
25 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Svar från Scottish Fuels
Thank you for your kind review. We really apprecaite it.
Kind Regards
Certas Energy.
Putting up prices right away when the…
Putting up prices right away when the war started in Aran.
And not giving the price till after you delivered the oil
I personally think you should give your customers who ordered oil in the first week of the war a rebate
Thank You
10 mars 2026
Svar från Scottish Fuels
Good afternoon – Thank you for your feedback. I can see that a member of our Customer Service Team has been in touch regarding your concerns. We hope the matter has now been resolved; however, please contact Customer.Relations@certasenergy.co.uk if you require any further assistance. Kind regards, Certas Energy
Order missed and another to wrong address.
Order missed the delivery slot and when I phoned to chase it up was told it had not been placed, despite me having the order number sent by text which the operator could see on her system. New order was to take another 2 weeks which to be fair got rectified to 5 days. Ordered a fox radar which was sent to the wrong address despite double checking the delivery address for the unit twice.
24 mars 2026
Svar från Scottish Fuels
Good afternoon - Thank you for taking my call today. We appreciate your feedback which has been passed on to the relevant department. Kind regards, Certas Energy.
Regular deliveries and excellent boiler…
Regular deliveries and excellent boiler service.
20 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
The company is reliable with deliveries
7 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
First class service
First class service, were you want it, when you want it, friendly service always helpfull, thankyou.
21 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
no problem with ordering and delivery
7 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Super service given by super staff.
Super service given by super staff.
Many thanks,
Joe MacLeod.
20 mars 2026
Svar från Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received and truly apprecaite you taking the time to share your experience.
Kind Regards
Certas Energy.
Swift delivery
Helpful telephone receptionist, Peggy Ann.
Price was quoted & swift delivery the following day.
Thank you
5 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Fuel order to delivery
From ordering to delivery. Great delivery service, the delivery man was very respectful to my property.
Hopefully the price will drop when I get my next order!!!
6 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
You kept to your promised price
You kept to your promised price, even when the 'war' started. 👌
And the drivers are always brilliant 👏
6 mars 2026
Svar från Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
You refused to give price when we made…
You refused to give price when we made order despite request, against your own policy . A subsequent call asking for price was declined and you gave a date when we would notified of price which you did not meet. Your charges were profiteering as the oil you provided us with was purchased when prices were a lot lower. The time you took for delivery was far longer than all previous orders and your own delivery driver said he was no busier than normal. We will not be be using you again
20 mars 2026
Svar från Scottish Fuels
Good morning – We’re very sorry to hear about your recent experience. We’d like to investigate this further, and i have tried to contact you by phone. I will send you and mail as well so do not hesitate to get back in touch so that we can address your concerns. Kind regards, Certas Energy
Waited too long for delivery as…
Waited too long for delivery as original date was cancelled .
45 mins waiting in phone to check whether or not my delivery would come .
20 mars 2026
Svar från Scottish Fuels
Good Afternoon Susan, thank you for taking the time to leave your review. So sorry to hear this, please accept our sincere apologies for the delay you have experienced on your pervious delivery. I can assure you I have passed your feedback over to the relevant department. Kind Regards Certas Energy
Always polite on phone.
Always polite on phone.
Delivery very prompt, within 2 days of order. Drivers friendly.
19 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Good experience
Good experience. Customer care at the ordering was 5 star and driver was friendly and didnt mess about.
Will order from again in future
19 mars 2026
Svar från Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are pleased with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Detta är Trustpilot
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