I phoned one day, obtained the price on the phone and the order was delivered the very next day. Then, the invoice gave me several weeks to pay, which is appreciated, given the sky-high price of heati... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic friendly and efficient service, from the friendly call handler through to the delivery guys. Have been a customer for years, and wouldn’t change.
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Se mer
Företaget har svarat
So far I have never had any problems with Scottish Fuels. They continue to provide excellent service for my needs.
Företagsinformation
Skrivet av företaget
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktuppgifter
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannien
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good experience
Good experience. Customer care at the ordering was 5 star and driver was friendly and didnt mess about.
Will order from again in future
19 mars 2026
Svar från Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are pleased with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Efficient ordering delivery next day
5 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
A trouble free experience
As usual the overall performance of this company was superb.
The staff in the central office are very friendly and helpful so no problems in ordering oil and arranging deliveries
The delivery driver completes the delivery very quickly, and has now become a friend, I enjoy the visit.
4 mars 2026
Svar från Scottish Fuels
We're glad you enjoyed your experience. It's great to hear that our central office staff are friendly and helpful, and that deliveries are completed quickly. We appreciate you taking the time to leave us this positive feedback.
Kind Regards
Certas Energy.
Svar från Scottish Fuels
Thank you for your positive feedback. We really appreciate it.
Kind Regards
Certas Energy.
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
I messaged regarding trouble using the…
I messaged regarding trouble using the on line service for checking accounts and ordering . This was weeks ago and I followed up with a phone call , still no reply or help which is disappointing
4 mars 2026
Svar från Scottish Fuels
Good Afternoon Mr Marsh - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the digital team. Kind Regards Certas Energy
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Always helpful if needing fuel…
Always helpful if needing fuel urgently. And never have any problems at all with there service.
Thank you
4 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Svar från Scottish Fuels
Thank you for your positive feedback. We really appreciate it.
Kind Regards
Certas Energy.
The driver was quick and efficient but…
The driver was quick and efficient but we are still waiting on the paperwork to be sent out as usual with our discount
17 mars 2026
Svar från Scottish Fuels
We're happy to hear that the driver was quick and efficient. We apologize for the paperwork delay and will look into this for you.
Kind Regards
Certas Energy
very satisfactory company to deal with
18 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Great service and customer liaison
Great service and customer liaison. High prices though, wild times internationally
17 mars 2026
Svar från Scottish Fuels
We're glad you enjoyed our service and customer liaison. We acknowledge the impact of international events on pricing. Thank you for your feedback.
Kind Regards
Certas Energy.
Terrible automated telephone service
Terrible automated telephone service.
Order made on 26 February for 600 litres of heating oil for guaranteed delivery 4 March -didn’t arrive. Numerous calls to different agents on 7 and 9 March eventually said delivery would be on Tuesday, 10 March, but that didn’t happen and when I chased the office Ì was told the tanker had broken down and had to return to the depot! Promised to deliver the following day but that never arrived either and instead just received an email late afternoon from the depot apologising for the non-delivery and saying they would be in touch to arrange a new date!
I spent a lot of time the next day, Thursday, and told delivery would be on Friday. Mercifully the delivery was made early that morning.
But I had had a very stressful week and wasted an enormous amount of time chasing your office and speaking to at least six or seven agents about the overdue delivery. (Ì do have to say all your agents were courteous but obviously let down by the depot not getting back to them when they were trying to chase up my order.)
17 mars 2026
Svar från Scottish Fuels
Good afternoon – Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused. I can confirm your delivery has now been made. If there is anything further we can assist with, please contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk.
Kind regards,
Certas Energy
Svar från Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Oil arrived kept up to date when going…
Oil arrived kept up to date when going to arrive glad to get our oil despite what is happening
17 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Was a while coming due to the panic…
Was a while coming due to the panic buying, but even after 2 weeks wait we were only charged the price on the day we had ordered it.
17 mars 2026
Svar från Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Svar från Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
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