Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Se mer
Företaget har svarat
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Se mer
Företaget har svarat
From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any h... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktuppgifter
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannien
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delivered well within time since we…
Delivered well within time since we phoned good service pleasant driver
6 maj 2026
Svar från Scottish Fuels
Hi - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
Svar från Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
was not happy ,having to pay double…
was not happy ,having to pay double the amount for my usual order. I appreciate the times were in at the moment, but seriously having to pay double. Was expecting to pay more then usual ,but was i disappointed.
6 maj 2026
Svar från Scottish Fuels
Good afternoon Mrs Mcmillan,
i would like to apologise that you had to pay double than usual on your order, This isn't something that we want for our customers. I have just tried to give you a call on your mobile phone number on the account however the call went to your voicemail. If you would like to discuss this further please call on 0345 600 4040.
Kind regards
Stuart
I'm always pleased with my dealings…
I'm always pleased with my dealings with Scottish Fuels.
Fuel was delivered in time frame quoted, drivers always deliver with no problems.
Very satisfied
21 april 2026
Svar från Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
At time of high oil prices and starmer…
At time of high oil prices and starmer stating crack down on cowboys cashing in on high oil prices.well here we are Scottish fuels.. paying monthly in advance,on day of delivery contacted with new price.some £1.63p per litre ???.
I had a emergency delivery as could not wait used NRG paid 92p a litre.
On arrival was a central lorry Scottish fuels who delivered.
So why charging your customers extortionate prices when clearly others are not.
Will no longer use Scottish fuels lesson learned.
Shop around there is cheaper out there.
I called to make a formal complaint no reply to date.
24 april 2026
Svar från Scottish Fuels
Good Afternoon Mr Ellam - Thank you for taking the time to leave your feedback, we have arranged for a member of our service team to reach out directly to you to discuss this a little further. Kind regards Scottish Fuels
Local communication was good and Local…
Local communication was good and Local delivery was excellent, driver delivered on time although our council road is not in good condition.
21 april 2026
Svar från Scottish Fuels
Good afternoon -Thank you for taking the time to leave your 5-star review.
Kind Regards Certas Energy
Customer service
Customer service. Quick, friendly and efficient. Also realising loyalty of long term customers.
1 maj 2026
Svar från Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Efficient service and delivery.
From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any hassle.
The invoice was emailed and a statement was also sent after the invoice.
17 april 2026
Svar från Scottish Fuels
Good afternoon - Thank you for your lovely feedback.
Kind Regards Certas Energy
Svar från Scottish Fuels
Hi - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
Neighbour bought same amount of fuel…
Neighbour bought same amount of fuel .was delivered same day from same oil tank but was £140 cheaper. Only difference he ordered day after me. He got same quote but when his bill came it was cheaper. Manager did not waiver on his decision..
Doesn't seem fair service to me
1 maj 2026
Svar från Scottish Fuels
Good afternoon Carol - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve this issue.
Kind Regards Certas Energy
Svar från Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Svar från Scottish Fuels
Hi – That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Certas Energy
Easy to order,quick delivery excellent…
Easy to order,quick delivery excellent service Thankyou
16 april 2026
Svar från Scottish Fuels
Good afternoon -Thank you for taking the time to leave your 5-star review.
Kind Regards Certas Energy
Why is there a difference in pricing at…
Why is there a difference in pricing at different oil companies in my area. Difference of 20p per litre. And Certas who is my provider was 20p more compared to rivals
16 april 2026
Svar från Scottish Fuels
Good afternoon – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Kind Regards,Certas Energy
The company has always been very good…
The company has always been very good and reliable. As I wrote in a previous review. I was just very shocked at the price of my last delivery, which I wasn’t told till after delivery, unlike all previous times. I know : circumstances etc., but I feel it was very hastily done, and hugely inflated, then the website was down for a few days…..
16 april 2026
Svar från Scottish Fuels
Good afternoon – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Kind regards,
Certas Energy
Svar från Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Svar från Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Surprising pricing
It seems surprising that our price for heating oil has risen by 100% when the pump price for motor fuel has risen by around 25%, and heating oil from your own company appears to be cheaper in the Outer Isles than it is in Skye.
28 april 2026
Svar från Scottish Fuels
Good morning – Thank you for your feedback. I can see that a member of our Customer Service Team has been in touch regarding your concerns. We hope the matter has now been resolved; however, please contact Customer.Relations@certasenergy.co.uk if you require any further assistance.
Kind regards,
Certas Energy
The bill at £750 was massively higher…
The bill at £750 was massively higher than any account I have had from you before. A warning should have been given before you sent the oil.
24 april 2026
Svar från Scottish Fuels
Good morning Anne
Thank you for speaking to me today with your feedback you provided with your husband. I do sincere apologies for the inconvenience this has caused.
We agreed we are not taking this further forward and your feedback is important to us. Your comments and concerns has been helpful to improve our services going forwards.
Kind regards,
Certas Energy
Excellent as usual proper professionals
23 april 2026
Svar från Scottish Fuels
Good morning Ewen,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
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