Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Se mer
Företaget har svarat
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Se mer
Företaget har svarat
From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any h... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktuppgifter
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannien
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Been with SF for over 10 years
Been with SF for over 10 years. Mostly good service. Previously able to price match but not so in the previous requests. Reason given, a volatile market. I would have thought that a volatile market would be the perfect time to price match. Profit over service? I have a balance of £140 and the most recent statement states my DD will increase from £100 pm to £340 pm. What? Seriously considering paying the balance and going elsewhere.
17 oktober 2025
Svar från Scottish Fuels
Good Morning – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
On time delivery and no problems
6 maj 2026
Svar från Scottish Fuels
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Excellent service and quick delivery..
19 maj 2026
Svar från Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Great phone call with intelligent staff
Great phone call with intelligent, friendly and helpful staff. Plus rapid delivery.
19 maj 2026
Svar från Scottish Fuels
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Generally very good but my cost was…
Generally very good but my cost was double my last order. I waa told it was because of the war in Iran but surely there are stocks piles and not all oil came from the strait of Hormuz.
1 juli 2025
Svar från Scottish Fuels
Good Morning – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Svar från Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy
Delivery is always punctual and drivers…
Delivery is always punctual and drivers are friendly and respectful of your property.
16 maj 2026
Svar från Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Punctual delivery
16 maj 2026
Svar från Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Painful price but excellent customer service
Excellent clear friendly service from the person on the telephone. Fast delivery. The price was a bit eye watering, although that was the fault of President Trump not Scottish Fuels and it was £70 cheaper than the rival quote
15 maj 2026
Svar från Scottish Fuels
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Svar från Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Oil Delivery
After phoning the local depot got in touch and in stead of 10 working days it was only 3 days.
1 maj 2026
Svar från Scottish Fuels
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Always let me know when my delivery is…
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The driver is always very friendly & helpful and he just gets on with filling the tank nice & quickly, very tidy & clean job!
15 maj 2026
Svar från Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy
The World is Full of Competition
Be competitive and change the policy where the customer has 7 days after delivery to challenge the price and get a reduction.
14 maj 2026
Svar från Scottish Fuels
Good afternoon Hugh,
Thank you for taking the time to share your feedback. We’re sorry to hear about the pricing on your recent oil order. I have tried to contact to you to discuss your feedback and I could not get in touch. If you have any further queries, please contact Customer.Relations@certasenergy.co.uk and our team will be happy to assist.
Kind regards,
Certas Energy
Svar från Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
Svar från Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
They email in advance
They email in advance, when delivering is due plus what price per litre.
28 maj 2026
Svar från Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
solid and reliable
28 april 2026
Svar från Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
In view of the world oil shortage due…
In view of the world oil shortage due to global global conflicts, I was pleased to have my order despatched as quickly as it was and pleased that I now have enough kerosene for at least the rest of 2026. Thank you.
12 maj 2026
Svar från Scottish Fuels
Good afternoon Geoffrey,
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
I only got half of my delivery and it…
I only got half of my delivery and it took 4 days to get an explanation. The lid to my tank was taken off and thrown behind my tank. I didn't get an explanation as to why that happened.
8 maj 2026
Svar från Scottish Fuels
Good afternoon – We’re sorry to hear this and can assure you this is not the level of service we aim to provide. A member of our Customer Service Team will be in touch directly to help resolve the issue.
Kind regards,
Certas Energy
Svar från Scottish Fuels
Good afternoon Ann,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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