School Trends Omdömen 

Absolutely shocking! I placed an order for two polo shirts 19/09/23 and was told to allow 21days for delivery. I contacted them on day 29 by email and Instagram as there was no sign of any polo shirts and as I did not receive any response, I had to go and buy the polo shirts somewhere else that weekend. Then, 6 days after I sent my email, I finally get a reply that my order will be sent in the next 7 days! I replied immediately and said as they have breached their own terms due to the ridiculous delay, the items are no longer required and I want a refund. I then received a dispatch confirmation and again emailed immediately saying these are no longer required - unsurprisingly, they have not had the courtesy to respond. I will be contacting our school to ensure this company is no longer recommended as a supplier so that hopefully no-one else will have to deal with such a shambolic, frustrating excuse of a company!!

Ordered items 38 days ago. Products still haven’t arrived. Was told to expect 28 days turn around time for logoed products. However I was then told the polo shirts were out of stock after I chased them up after 28 days. Also told when chased up that the items had been dispatched on day 31… they still haven’t arrived. Trying for a refund.

Edited: Items did arrive the day after writing this review. Products were of satisfactory quality.

Disgusting! No items, no stock, had to buy another set of uniform and didn’t get a refund for this. Claim they sent a refund through paypal when I paid through credit card and don’t have paypal. Been ignored from there. I will be ringing trading standards as imagine how many parents they are leaving out of pocket,

If I could give a zero rating I would Shocking company had to wait so long for product that my child had already gone back to school lucky for me we had a heatwave and he didn’t need the jumper tried emailing to find out when it would arrive and all I got back was couldn’t tell me but it would be by the 8th 😞 not bad considering my child went back on the 6th and that it was a busy time of the year..yes I understand stand but you as a company would also know that and surely make provisions for that will not use again

All of a sudden You can no longer call customer service, no telephone number advertised you have to email which an email was sent 2 weeks ago and no response. Funny 48hr response. Shambles and I will be discussing with our school governors about changing from this supplier when the procurement process begins again. Shame on school trends.

Defo needs a change in management maybe some people that actually care and are able to organise their work force. You treat us parents with such discontent think you forget School trends we pay you for a service not you paying us for a service. Get real!

Delivery time frame was stated, but even made to order nearly 4 weeks was a little extreme.

Order has arrived - the sleeves on the jumper are so out of proportion for an 11/12 year old it's unreal. I'd estimate the sleeve length would be suitable for 7/8 at best.

Will be returning for a refund.

Can’t fault them! Good quality logo’d jumpers and cardigans.
Although I was initially sent the wrong items, customer services were amazing (Linda and Dawn) and were quick to reply to ensure that the correct items would get to me in time for the start of term!

I placed at an order at the end of May for two jumpers and one t-shirt, all logo'd. It said online 21 days delivery and I hadn't received any email by this time, so I emailed to chase. They told me they've got supplier issues with the product, but will send it out as soon as they have it. I asked when this would be but they just said it will be soon but we can't say when. I cancelled the order and got a refund, but if they're experiencing delays then this should be on their website before you order. Judging by the other reviews, it's not uncommon! I would not use again and I don't think my local school should promote to use them either!

Amazing easy process from start to finish.
Slight changes to our design was responded to almost immediately, nothing was too much trouble.
Dispatched was estimated up to 21 days, but they came much much quicker.
All emails responded to extremely fast and dealt with.
Hoodies are amazing, whole class very happy with them!
10/10 very very happy.

I ordered some sweatshirts for my son, which from his previous school he was a 32. But with these they come out too small. So I sent back, absolutely no issue what so ever! Handled perfect and was refunded pronto! Thank you for being so fast!

I received the wrong product-however! They were so quick to reply and really fast to send out what I originally ordered. Mistakes can happen in life, but the way it was dealt with by customer services was really impressive and remedied quickly and efficiently.

Ordered items of uniform weeks ago. Have tried to get a supply date by contacting info@ and there area manager by email with no luck at all on several occasions.

Would give a zero if I could

Wanted to.put no stars. I ordered uniform almost a month ago. Not arrived. Apparently evri has now misplaced it. I asked for refund apparently they have sent a refund by PayPal. I paid by MasterCard not PayPal and they don't have my PayPal details. What a rubbish company. I will be ringing trading standards tomorrow

The delivery took ages for it to delivered. Poor

School Trends have a whopping 904 negative 1 star reviews which is more than double the entire total of their other reviews. There answer phone message (number 0114 251 2501 which they won’t publish) this morning stated due to lock down they weren’t taking calls. Strangely this has now changed to “following great feedback” they are now operating an email service. The bare faced BS spouted by this Company who think they can hold customers to ransom because they are on school procurement lists. I am speaking to my school about removing them and invite you to so the same. Parents should not have to put up with such terrible service because there’s no choices. There is always a choice.

I placed an order for 3 embroidered sweatshirts over a month ago and have had 0 updates or correspondence. How hard is it to use a machine that embroiders uniform for you? We are in week 9 of school!

This company was recommended by the school however I will be advising they sever ties as I’ve never seen such incompetent service. Uniform costs enough as it is - stop taking advantage of parents.

I do not like that the uniform does not go in the tumble dryer. The order also took a long time and arrive. I was also disappointed I have to pay for home delivery rather than it being free back to the school.

Good quality though it takes quite a long while

Jumpers are really bad quality compared to the supermarkets.
Only after a few weeks they have shrank in the wash and bobbled really badly.
I'd expect this after months of ware, not 5 weeks