Santafixie Omdömen 242

Communication with staff by email was polite and very prompt. It wasn't completely clear that the goods would be sent from spain. However not a big problem, the goods were well packed and perfect.

A great place to shop online, and no problem with delivery 🙂

Great service and great price.

wide range of parts to choose from all really good quality & proper competitive pricing, very good packaging, & great delivery using gls.

The wheels were perfect replacement for my restoration. Quick delivery from Spain!

Best price available, and delivered within a week or so as they said it would be. What more can you ask?

Good prices, good choice of product, delivery took several days longer than stated.

These dynamo lights, front and rear, were perfectly suited to my hub dynamo cycle with the front emitting 60 lux, clearly enough to both allow you to cycle safely in the dark as well as simply be seen. Good quality goods at a competitive price.

No despatch and no delivery of product. This is a failed company and should not trade. Do not give them your money.

EDIT: I cancelled this order and it all went very quiet (had to chase) until I received an email saying I couldn’t cancel as by some miracle the order had despatched. This company is lazy and dishonest or both but regardless I will never order from them again.

Really unhappy with Santafixie customer support. I bought a complete bike a few weeks ago. It arrived with both brake rotors bent. I contacted the customer support team who were initially responsive and referred my issue to the bike manufacturer. I chased a couple of times (after hearing nothing) and was told that told the manufacturer hadn’t responded, I’ve now chased again twice and have had no response at all from Santafixie. Really frustrating as I have a bike that is not meeting my expectations…

I would definitely use Santafixie again. Choice of products is good and delivery was quick even coming to the UK from the continent. Pricing is competitive as well which is always a bonus.

I will definitely be purchasing from them again! I now have the best bicycle helmet and for a fraction of the price! Considering it had to come from a different country, it was reasonably quick shipping, and they gave me a couple of cool stickers that are now on my bike! Could not recommend more!

Great price and service

Quite a quick delivery. Informed of order progress. I would recommend them as a supplier.

At the time of writing, it's been more than 3 weeks since I placed an order and nothing has arrived. I've had no updates, emailed customer services who haven't even replied to tell me why it's being delayed.

Had to wait 2 weeks but so worth it for the price I paid .
Contacted the company after a week to make sure my order was okay and they replied 2 days after and were really helpful!

I have just bought an Ortlieb 35L Backpack and was very pleased with the level of customer service that I recieved. The item arrived on time, was exactly as described and the communication from Santafixie was excellent. I would certainly be happy to recommend them based purely on my personal experience!!!

Arrived on time, great tyres, thanks santafixie

I'd like to star by saying that I DO NOT recommend to use this company. The customer service is close to none and the information on the website is false.
I have recently ordered some bike bags (Chrome industries) for my bikepacking trip... I've made sure the sizes are right to fit my bicycle and after I've made the purchase and paid their inflated shipping charge (Company is not located in UK but in Spain despite their .co.uk address), I had a look on the company website (Chrome Industries) at their other products. I have then found out that the bag I have purchased from santafixie had wrong measurements listed on their description . I have then requested that they ammend my order and send out a smaller bag and issue a refund. This simple request is of course too complicated for Fernanda at SantaFixie... She then proceeded to email me incoherent statements. I've figured I'll just wait for the items to arrive and then return them. I have waited home on the day of delivery just to be told by GLS their carrier that I was not in. FALSE
The bags then were being bounced between depots and then the tracking stated that they were delivered. They were not. I am currently in a dispute with Fernanda who is making me to fill out a ridiculous form to receive my refund which i have requested numerous times. Its been a month now since I've requested my refund on the non delivered items and I am still fighting for it.
Also...
Every time you email the "support team" you'll receive an extremely annoying automated email stating:

Got it! 📫️

Our customer service team has already received your ticket and will answer you shortly. 🚴 🚴

These are single-speed bikes, it's not quantum physics, so we'll sort it out quickly. If you want to tell us anything else you can do so by replying to this email.

We'll help you out! 🤓️

An extremely aggrivating statement when you are well into a month fighting for your money back...
Company is quick to take your money but not so keen on returning it when they are clearly at fault

The amount of negative reviews just shows that this company has no right to exist and carry on taking peoples money.
INCOMPETENT
LAZY
ILLITERATE