Santafixie Omdömen 243

I'd like to star by saying that I DO NOT recommend to use this company. The customer service is close to none and the information on the website is false.
I have recently ordered some bike bags (Chrome industries) for my bikepacking trip... I've made sure the sizes are right to fit my bicycle and after I've made the purchase and paid their inflated shipping charge (Company is not located in UK but in Spain despite their .co.uk address), I had a look on the company website (Chrome Industries) at their other products. I have then found out that the bag I have purchased from santafixie had wrong measurements listed on their description . I have then requested that they ammend my order and send out a smaller bag and issue a refund. This simple request is of course too complicated for Fernanda at SantaFixie... She then proceeded to email me incoherent statements. I've figured I'll just wait for the items to arrive and then return them. I have waited home on the day of delivery just to be told by GLS their carrier that I was not in. FALSE
The bags then were being bounced between depots and then the tracking stated that they were delivered. They were not. I am currently in a dispute with Fernanda who is making me to fill out a ridiculous form to receive my refund which i have requested numerous times. Its been a month now since I've requested my refund on the non delivered items and I am still fighting for it.
Also...
Every time you email the "support team" you'll receive an extremely annoying automated email stating:

Got it! 📫️

Our customer service team has already received your ticket and will answer you shortly. 🚴 🚴

These are single-speed bikes, it's not quantum physics, so we'll sort it out quickly. If you want to tell us anything else you can do so by replying to this email.

We'll help you out! 🤓️

An extremely aggrivating statement when you are well into a month fighting for your money back...
Company is quick to take your money but not so keen on returning it when they are clearly at fault

The amount of negative reviews just shows that this company has no right to exist and carry on taking peoples money.
INCOMPETENT
LAZY
ILLITERATE

Ordered placed on 11/09/2024 still no delivery - no dispatch. I've tried to communicate with them several times, every time they have an excuse. "There's several days lead time". "They need to make another one". I've contacted them to tell them I don't want it anymore, I'd like to cancel my order and they are ignoring my communications. Avoid if you actually want your item delivered.

Many people dont understand, what they buy. And for what price. I have Raval, And Iam totaly satysfied. "Straps Broken after week" c mon boy. Thats can't be true😁. For that price, bike Is well buit. No problems at all. I totaly love it. I ride brakeless. I don t have no need to replace anything on bike (only 15teeth cog for another gear ratio). All Is right from the box. Only good assembly is needed.

Easy to navigate the website and ordering was straightforward. Despite coming from Spain delivery to the UK was surprisingly fast. Wheel arrived undamaged and well packaged. First class service all round. I had been searching for a carbon flip flop rear wheel for a long time until I found this at Santafixie. The wheel itself is great, nice and light and runs beautifully.

A fun and professional company I enjoyed doing business with top products at cheaper prices whats not to like.Thanks Santafixie (great name aswell)

Great prices, great customer service, I would just find a better way of tracking the parcel once hits the Uk.

Excellent. Was concerned about getting the delivery in the UK after realising it came from Spain but all smooth. A bit of delay but not Santafixie’s fault

Great company. Exellent communication throughout. Bike arrived in the stated time frame to the UK. Packaged really well and in perfect condition. Love my Fuji Feather. Thank you all at santafixie best regards Mathew

Santafixie actually messaged me asking to leave a review on trustpilot. 3 weeks in to a 6-8 day delivery they still haven't managed to dispatch it. Customer service is being very slow to respond too so I don't know if I'll ever get my frame or refund from them. Not to worry though as I paid by credit card. They have another week and then I will pursue recompense through that instead

Looks like a UK company but are based in Spain which is no issue really until you want to return something. Sent a helmet back so had to pay for courier and then took about 4 weeks to process

best price i found online and a quick easy delivery to the UK. great site!

I got what I paid for. Delivered on time, delivery tracker working well. Trustful website.

Good price. Delivered within fair timescale. Would use again.

Bicycle brake parts came via Spain, not Fusion brand & not direct replacement, but fitted ok when spacers added. Delivery not quick but within predicted time. Price ok @ £15.

One bike arrived the wrong colour and the other is still missing despite being ordered at the same time. STILL no response from santafixie, I would love my refund now please...

Hi i required a chain wheel for my Boardman Mtx 8.6 , my search on cycle web sites and cycle stores were unsuccessful with Halfords quoting £240 for one and Evan’s cycles saying it is very difficult to find a chain wheel to match my requirement.I found on the back of my old chain wheel pro wheel and a number when I searched this on line it took me to Santafixie who had the exact chain wheel I needed. £36 seven days later my new chain wheel arrived, excellent service thanks Santafixie

Satisfied with everything. First time using Santafixie and everything was straightforward. Would be happy to use them again. Fiona, U.K.

Awesome new colours for my bike. Paint was really easy to use and so cheap.

A little more waiting than expected as it said on the website, but received them two weeks after said. Got parcels in damaged, so pleased with the outcome.